noisy of 'laundry equipment/drier' at 3am someone elses noisy water hammer soon after.

housekeeping during our three night stay was minimal and we had to walk past a pile of dirty laundry left in

no free wifi

did not have breakfast. the room service was cold and the ice cream melted.

friendly helpful staff, comfortable rooms, great breakfast, free parking.

seemed like we might be above a laundry or something giving off heat

the bed was very comfy, room service was swift and the staff were happy and helpful

the pool and leisure facilities are excellent

made a brilliant place for birthday celebrations: over 3 days did, afternoon tea, spa, dinner & golf

not enough parking spaces for disabled guests

short walk away from the main building which had great parking , and a massive comfy bed , a full kitchen and

really lovely - comfortable bed, big kitchen and lovely private terrace onto a garden

for golf players, there are lots of equipments to rent in the golf club which is just behind the

very quiet and tranquil, excellent wifi

staying complaining about his meal that he had virtually had finished and felt the right to enter kitchen to

quilt, dirty laundry in room, no milk on request - staff seemed very pushed, maybe bad day, usually tip

and the food was amazing - either in the bar area or the restaurant, breakfast was fabulous and dinner was

huge parking areas reception and waiting staff very rapid, helpful and humorous

breakfast excellent

we did not have a drink in the bar but it is beautiful

this hotel was not the closest to my destination but i chose it because it advertises a laundry service

the bar staff was very friendly and happy

breakfast finishes slightly too early for my liking but everything else lovely

the spa and pool was amazing the pool was warm and the sauna, steam room and jacuzzi was

room service - no hot food available despite room menu stating that it was 24 hours

evening meal was also very nice and had room service

lots of secure free parking

liked that evening meals were provided by room service

good breakfast and fantastic parking space

room service was good

however, our room was located on the ground floor right next to the kitchen and laundry room so it was noisy

conscious of the environmental impact /drought we didn't want to cause unnecessary additional laundry, having

the settings,area,breakfast.

staff were lovely and the breakfast was excellent

the feather beef and parmesan chips was lovely for room service

no in-house or nearby laundry service.

staff unhelpful, cancelled my booking and was stranded with 2 kids at 12am

breakfast is always superb, nicely presented with plenty of choice

pet friendly and had games/colouring books, pens/pencils

the food was fantastic from the restaurant (room service) it was nice that they have a restaurant, bar and a

dirty laundry at the stair case in front of our room

free parking outside the hotel was good

friendly atmosphere in the bar and tasty food at a reasonable price, good breakfast

had no issues with wifi in room

it is right in the town of hungerford, and has plenty of parking

a great hotel. lovely staff. a spa and gym and a river view too. we ll be back.

easy access to the room and ample parking space

we loved the room service breakfast, it was served beautifully and extremely tasty

spa facilities

good gym, sauna and steam room it's a real bonus to anyone's stay

ordered room service and the food arrived cold and no cutlery

parking a little tight

wifi rather flaky light in bedroom not bright enough for elderly eyes

breakfast was excellent all freshly cooked and plenty of it

honestly, could do with more parking. but that s it!

property was stunning and the grounds were great fun for the kids

property pay extra attention to detail with kids packs and beautiful robes super clean with a feeling of luxury

breakfast was incredible

the rooms are spacious with good wifi, aircon, lovely bathroom and a smart tv

friendly bar staff

spa closed difficult to find somewhere to walk, away from the golf course.

great location, good playground for the kids, big clean rooms

wifi had a strong signal throughout the building

beds, very clean, great location, nice bar and restaurants, all set in lovely grounds/golf course

grounds were beautiful with lots of amenities for kids and adults to be entertained

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

when i asked about launderette or laundry service, i was told we would need to find one nearby

perfect parking facility and easy bus rides to town and elsewhere

is a really nice place to stay my son loves the pool and there is a big park just a 2 minuets walk we stay there

of kids in the breakfast room, running about, handling food

i was hopeful it was laundry powder

pet friendly and good parking

no issues with the hotel, i had a smoking section so could smell cigarette smoke when

i liked the fact they had smoking room & the room was very big & bed comfortable

stay, staff helpful and polite, rooms were really clean, bar area and lounge really comfortable, great prices

laundry facilities are advertised but are not offered

of lovely outside areas to sit including an italian garden in countryside location with plenty of parking &

lick of paint not quite a wing of the house at all , no mention of a prom here on our stay and kids everywhere

we used the pool which was a welcome bonus but the only comment i would make is that the changing area is a

room was lovely pool and sauna steam excellent

laundry facilities: i sent a shirt to be cleaned and the grease stain on the shirt had not been

parking, staff, comfortable bed, good food. good wifi

the breakfast room and breakfast

complaint we had was there wasn't any white toast for breakfast, so we ordered brown

not to dislike staff friendly, couldn t connect to wifi that was the only issue but that s not the

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

taking underage kids is not recommended

i have asked for an early check in and they wouldn't tell me if that would be possible

here many times, so close to everything, free parking, 2 minute walk to main shopping area and many restaurants

free wifi could have been included.

location and facilities, onsite parking is a real bonus given the location in central basingstoke

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

the swimming pool was good, a very good idea to have two separate pools (one for the kids and one for the adults

was a bit miffed that my friends had booked a room exactly the same as ours for 88, breakfast included, with

wifi never seems to work after first night of stay

power shower and the car parking

bed was not so comfortable. wifi was slow on the top floor

in shower to put anything on and one tiny bottle of body wash wasn t enough for two people also wifi wasn

been nice to have option of brekkie in future did notice they had kitchen and dining area and 5* health and

parking, but this wasn't the hotel's fault

no laundry service during my stay as it was suspended due to covid-19.

two extra large beds to space out in, even with our kids sharing with us

the staff was very nice, the room is spacious, comfortable, clean and modern

breakfast was inclusive for my booking and the kids and i loved it

facilities such as the pool and gym are great and the breakfast and dinner service is lovely

restaurant shut at 9pm and there were no room service available

everything was as expected the bar staff were realy efficient and friendly

eggs at breakfast had been in the warming dish for some time, no earl grey team available

room service alot of stains on the carpets that were very obvious

fantastic size of room for a family short stay with two kids

parking

room was cleaned daily tv, wifi,kettle

good parking facilities

wifi, parking, location, external appearance.

onsite parking was brilliant as hotels closer to the centre didn't offer that

no laundry room

bar staff and manager very friendly and approachable

no biscuits in rooms, lol kids!

fantastic use of the gym and swimming pool facilities

the location the serenity spa staff are such a welcoming bunch of people and annie is by far their best masseuse

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

very accommodating. kept bar open for group on request. lovely young lady serving m.

unclear when room service available and if it supplied alcohol when the bar is closed

bed was very comfortable and the breakfast selection was wonderful

driving from cornwall and visiting my kids i was very tired sat night there was only 1 pillow each and when

bar food very nice

the hotel has a gym which we used on the friday morning which was a bonus because we didn't realise it had one

we went to the bar, which is open 24 hrs, after the gig and had a cocktail

wifi appears to be

it was christmas but the room service food options were limited to a selection of just one!

up at 7am as laundry was being delivered outside our room

couldn't be more helpful, kids got little gift off santa

front of house staff in particular where excellent and are clearly used to having kids in the hotel as my 5 year

whole experience was lovely and swimming pool was an added bonus

film on room service items

bath towels - laundry was too busy, so hand towels had to do

great location and kids loved the room

wifi is stable

right in the town centre, everything is within walking distance, we were given early check in which was great

swimming pool, breakfast, great family room for kids

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

laundry service is too expensive

small rooms laundry availability

great pizzas available 24 hours, brilliant when returning from a late night out and bar

location free wifi staff

laundry service limited availability on weekends is a problem as well as limited restaurant

the laundry collection van driver was rude.

are wonderful and not only one of the best afternoon teas i ve ever had but the dinner and breakfast too

parking, lovely grounds and attractive, well maintained building

the room was clean and spacious and the breakfast was

no minibar in room , no laundry service and reduce standard all round

lack of mini bar in room no laundry services welcome

hotel lost my wife s laundry, she is distraught

couldn't get a decent breakfast room service

best pet room ever!

decent hotel gym, helpful staff

then it was for my fiance's birthday and they done some little sweet things in the room, petals and card etc

the bed was decorated with rose petals, there were complimentary chocolates and a birthday card for him - so

was the worse i have tasted the staff were young kids

one for the guests to the rooms and the other to the kitchen and service areas

loved having a kitchen in the room

gym needs free weights to become fully functional

breakfast was lovely, free gym, free parking, an absolute bargain

small kitchen and bathroom

gym could have been larger. no pool