the pool was quite dirty

the staff was very kind and helpful, the facilities were great, deli breakfast

very clean and the breakfast delicious

it was nice and quiet for sleeping and breakfast was available when they said it would be

of being able to store luggage after checking out until time to leave area, air conditioning and breakfast

parking for my car off the street

there is private parking which feels very secure and the guards help you cross the busy road for the beach

rooms were large and comfortable. pool was nice

the pool awesome !

nice pool area, but didn't use because it was packed with kids

laundry is right across the street

highly recommend if you enjoy hanging out at the pool/beach during the day and venturing out in the evenings

we had a suite with a kitchenette, and it was well equipped

wifi signal in room even though they provide you with your own password if you wanted it you had to

hotel receives mostly family's with small kids which was what we were looking for

no laundry and only 1 ice machine

guest laundry was minimal.

some of the laundry machines didnt work

laundry equipment was broken and the staff was not helpful at all.

like the service at the spa

it is pet friendly as well

location with parking lot with in and out access 24/7

full breakfast included in the price

location very easy to access, 24 hr parking security, excellent service, very polite.

the breakfast thats is included was very good and plentiful

the kitchen was severely outdated, the roof leaked, and the stove downright dangerous

of the room features could be upgraded and the kitchen needs a few more items for cooking, including salt &

one responded when i was trying to order room service, they kept hanging up on me

kids activities

the kids playground was not open during our stay

dirty -mold everywhere in the bathroom -room very loud due to 24hrs running ac outside -hotel bar was closed on

parking let's just say not convenient it is in the same parking lot as the building but when you

the breakfast was great staff was excellent

sometimes the parking lot is full.

breakfast was outstanding and was made even better by an older gentleman waiter

room was right by pool and it got noisy

kids crying at 1030 in the hallway couldn't sleep musty smell in the room jammed all the cars in

secure parking and helpful, friendly staff

room location, asked the front staff where to get ice and was told to get it from the bar which they gave me a

room next to the parking lot was sometimes noisy; but i had asked for a room with no stairs which is what i got

beautiful pool area. room was clean and well appointed

the buffet is super expensive elevators take for ever and wifi needs a much stronger connection

very loud music from their restaurant oyster bar till 4am nightly.

excellent onsite food and service. spacious bathrooms and fun pool. great location and value.

location of the hotel is perfect and the parking was ample

they kept on telling us that the laundry was behind and could not keep up with towel demand therefore there

you to have your own beer at the pool, they want you to but all included so you can have the open bar, they do

the kids pool

our kids had a lot of fun playing on the slides in the pool

lots of free parking

could not get room service

the restaurant and the bar by the pool were very nice

not have a mini bar in room

the pool have insane a lot of cloro me kids was crying, and the adults we have lot of pain and reactions

the kitchen breakfast

kitchen washcloth or not replaced (as a hotel norm) when i threw it on floor and no dish drying

people smoking in the pool, nobody there to stop it

staff allowing people to eat in pool, chips were floating

great location and pool

the pool was so cold you couldn't go in it

dislike that the pools tile was coming apart most of us cut accidentally when getting out

the bar at the pool wasn't open

clean rooms..friendly staff..nice pool

the hotel has a magnificent pool scene and bar that makes it difficult to want to go anywhere else

ceptionist told us that the water would be fixed, we waited 7 hours, still wasn t fixed - pool was under

loved the beach and pool

breakfast is the best with the ocean view

noisy location where our room was - right across from children's pool and play area.

dining room service was excellent

complimentary breakfast buffet is great but get there early

that they close the pool at 8pm. and also the outside.

beautiful view from the room and pool

we never figured out how to keep a secure wifi

pool was superb; i m a lap swimmer and liked the white markers that formed a lane

pool was amazing

sometimes i think the areas downstairs near the swimming pool where the chairs are, there was too much noise

if there was a confusion to my approved late check out 12:30 pm

the food could have been better for breakfast.

pout since on the pool view warning that dipped

did notknow we had to have coupons for breakfast and not informative about sights to see

laundry and spa aren t services provided by the hotel but everything is at a walking distance

it had a kitchenette, more than we expected.

kitchen sink in room #404 had a really bad smell (oder)

laundry and spa aren t services provided by the hotel but everything is at a walking distance

air conditioning didn t cool the kitchen area

service in pool bar was horrible. hard to get their attention.

of all, the pools, it is very embarrassing when they come and tell you, we are not suppose be there

service in pool bar was horrible. hard to get their attention.

food options are very limited, especially in the pool area

beautiful peaceful pool area with spa music

spa is definitely a must, totally worth it

didnt offer wifi password and no mini fridge sheets felt

supposed to get three rooms with a balcony only got two we were a total of five adults and five kids i expected

beautiful peaceful pool area with spa music

poor internet access! laundry facilities poor, exercise facilities old and not working

beautiful place, nice staff great food. my kids loved it here, will definetly come back

panama that's located in the resort which open ups to amazing breathtaking views from the pool to the ocean

wifi is free but low signal in the room, normal strength in public areas

the phone had no line so i couldn't call reception or room service

was to much people at the hotel mostly alot off kids and it was a bit loud but other then that it was a great

stayed here mainly for the pool because it had slides for the kids the pool was super nice and the view from

kids are always in the jacuzzi unsupervised

reasonable location and the pool looked great but rammed with kids.

the room, pool, and location

great room very big (famely junior suite) , beach and pool were good , parking great,

never had breakfast there since they didn't offer one, the pool and rooms are good and clean, location is not

the pool.

loved the pool area and beach out front

the kids pool was great

internet went out the first day we got there and they never fixed it this was a big issue for our kids

liked the heated pool and hotel and the hotel parking and location balcony and view were great .

hotel only has room service and buffet option

restaurant did not have much available from the menu for room service

the bar is really nice and also the servers

best of all location of pool right infront of beach and view to main street

i really liked the location and the secure parking.

the staff was great! the complimentary buffet bar was amazing.

location great, pet friendly. wonderful pool!

i liked the dining room with good food and service and the gym.

there was only one drinking glass in the kitchen

was not clean, none of the tvs worked properly, wifi wasn't working in my room, i was not provided with a control

wifi was poor

large comfortable room with balcony and pool.

the wifi & cable did not work most of our stay

wifi didn t work

pool was meant for children only

parking is limited

i didn't use the in-house spa facilities, so can't comment on that

pool was nice.

they have a kitchenette , but you have to wash your own dishes or they will charge you, which is fine but they

oceanview 1 bdm suite with kitchenette

breakfast buffet was quite good, a super value

night music, bar drinks could have been better but staff great

waiters at the pool can improve their service. wifi only works at the lobby

was no mini bar or water left in the room and room service was over at 10:30 pm so if u wanted or needed anything

pool for kids available, very clean and comfortable

good environment for kids safe place

there was a good variety of food to choose from between the three restaurants and the snack bar on site

so many kids

visited this property the day before booking to ensure they had an onsite restaurant with room service and was

the weather and pool.

pool is a mess

following morning was excited to eat the breakfast buffet and get some egg protein -quoted from the hotel

breakfast started to look grazed over about 2 hours after the start

there are a lot of kinds of food in breakfast. i had a great time.

there are only 2 restaurants on site, otherwise you must take a shuttle

hotel is a series of buildings with great pools

staff were really helpful. if you are family oriented, there were lots of kids.

staff were really helpful. if you are family oriented, there were lots of kids.

friendly, nice pool, excellent laundry service, secure parking, good value.

the ocean from view, the pool and it was at a great location.

pool area, ocean view from our room, staff very friendly, very close distance to the beach, free parking, air

basic, but nice and clean hotel with a decent poo. good location, weak wifi.

i has a lot of parking that is fenced and is locked at night

your wifi its really really bad, and i dont have reception from my own phone in the bedroom

can be more clean . was under construction pool

a beach front location where kids can just walk in the beach

the first suite did not offer much in the way of kitchen items, only 1 bowl, a dirty cutting board

wifi is really bad and parking is across the street

good breakfast, clean, confortable. very silent in a good price

beds uncomfortable parking security friendly and helpful but the night receptionist not so much.

pool was dirty and closed early

parking is

shade in the pool breakfast was the same all the days was told it was complementary i was charge

the breakfast was good and reasonably priced

nighttime roving parking lot security

location quite and pet friendly. some staff spoke english and they where all friendly.

have been nice if breakfast was included even paying a little more would be more attractive than paying for it

breakfast was delicious - buffet with many options

breakfast buffet is pretty expensive for the menu being offered, the elevators are in pathetic

the little gym they have was dated and dirty

the bar it s a little spensive

never asked if i wanted a drink by the pool!

staff in restaurant and bar were good

place for the price i love the location,pool,and staff but i do believe the place needs renovation and easier

fleas outside of pool :(

had one day laundry. great location. paid a little more but had great ocean view.

palm tree obscure view in front. 250% markup for laundry...rip off.

we also appreciated the option to drop off our clothes for laundry, which was handled by an external service

good economic laundry service

wifi spotty in the room (but excellent in the courtyard)

perfect location in centro, with nice indoor/outdoor cafe & bar below

expats hang out at the macaws restaurant and bar every afternoon - coldest beer in mazatlan

everything is great here, the rooms, common spaces, breakfast, staff, location in historic area and a few steps

you leave clearly your needs before hand and just so you all know: tuesdays their restaurant and bar are close

and the private pool area was a fantastic retrieve also the restaurant attached to the property macaws what is

hotel has a great roof top pool and bar with a great breeze

strong wifi but did fail twice

wifi was bad room was smal and water was not was drinkable

they have nice sized spacious rooms with kitchen but extra $50/night

slow wifi with connection issues depending on location in the room, bathroom door didn't lock.

staff were friendly, room as clean and spacious, wifi was a good speed.

small pool at top of building is accessible by elevator

infinity pool overlooking the ocean

of the location of the pool, right outside the the rooms on the third floor, but a definite for adults

also the bar and snacks were well done

service needs to be improved (we had issues with laundry and luggage pick up service -> staff was unpolite) -

s w small kitchen

jose and jorge at the adult pool are great

three amigos at the swim up bar kind and funny and welcoming

we went there every morning for breakfast and dario and adrian were honestly two of the best servers we've ever

pool was quite cold, need an outside restaurant or terrace!

service was awesome also the beach is just a few steps down the swimming pool

the kitchen was dated, and some apliances didn't work properly.

excellent room location. ground floor right by the pool and across from restaurant.

when i called down to get the password, i was told that wifi was only offered in the lobby and bar area