one small load of laundry took 2-1/2 hours due to washing machine malfunction - staff was very responsive and

laundry room was a huge factor for us

no change available at front desk for laundry although sign in laundry room said it was

hotel employee at the front desk is very nice and the service is great .pool area is very nice.

wifi was not strong enough to stream a movie from my ipad

laundry facilities and detergent/dryer sheets available for purchase @ front desk

breakfast was very good

get away and enjoyed every minute of it would highly recommend especially families with young kids pool and

little kids screaming across the hall, and the people next to us

desk host was great, breakfast was awesome, swimming pool, this hotel did not disappoint

the pool was clean and staff was nice. breakfast was hot and i loved the layout of my room.

pool was good

no soap in kitchen, no paper towels etc

and it took staff a long time to bring sheets for the pull out couch when it was time for the kids to go to

breakfast was substantial, some shady parking spots available

very helpful, belen at front desk and woman providing breakfast both went out of their way to make sure our

pool looked unmaintained and hot tub was blocked off with plastic. the eggs were watery.

breakfast staff was really nice

very nice place my room was clean smelled good very quiet and good breakfast

breakfast on both mornings was excellent, with delicious items available

they put us in room without 2nd bed and we had to ask to move after arriving in room with stuff/kids

were people drinking alcohol at the pool and a guest was letting their child throw up in the pool and keep

not like that the pool was not open because i picked a hotel specifically that had a pool for my kids

the beds were hard as a rock and we booked solely for the i door pool which was broke

pool and room were clean

too loud, no laundry on site, loud neighbors in adjacent property.

no laundry the hotel was a little dated and dark it was noisy because of the birds

pool was under construction for a day and had to walk across street to swim

clean, had a good breakfast, sufficient gym equipment, and good location.

breakfast and snacks were delicious

onsite laundry is normal size machines

breakfast was great & the kids loved the indoor pool

lots of loud kids. bed not comfortable.

kids in room above stomped continuously until 11:00pm

flat pillows and loud kids yelling all morning

breakfast was very good and a free laundry room

and can do laundry here

breakfast is plentiful and amazing. the room clean with everything you need.

location right next to ttu campus was perfect as i just needed place to stay after dropping my kids off at campus

location right next to ttu campus was perfect as i just needed place to stay after dropping my kids off at campus

the breakfast was great and the staff were exceptionally friendly.

our trash can still had trash in it from previous guests and the kitchen and bathroom floors were dirty and

in the room was fully stocked with pots and pan's, silverware, cooking ware, and hotel had a nice pool and

great value & the breakfast was actually good

comfortable and pet friendly

the next morning no one but me got up for breakfast

that it didn t have an indoor pool or jacuzzi. the snacks & beer were a bit pricy

paid the highest pet fee ever

parking, need to dust better and clean corners better in bathroom, powdered eggs in breakfast

i liked that it had a kitchen in the room.

was closed, laundry was out of order, no ironing board, fishing tank in lobby had dead fish and mold

the laundry facilities were all out of order here

laundry room dirty and dryer not working properly no vending or ice on my floor

aj said the housekeeping s staff didn t do the laundry, so they didn t have any

reserved parking for gold/platinum members

we had a great time in the pool, and breakfast was great

the breakfast was delicious

indoor pool had way too much chlorine

pool and hot tub water was very cloudy

clean nice hot breakfast

i was able to clean clothes that had been soiled at the laundry and get the rest i needed

was noisy, fridge did not work, and like a typical hotel instead putting families with kids down on the bottom

the shades made the room so dark, even my kids slept in

parking

the pool was very cold ud83eudd76. not at all enjoyable.

wish it has a place to do laundry!

the room was a great size and very clean. i liked that there was a place to do laundry.

wish it had a place to do laundry!

breakfast is great and easy. rooms are updated and clean.

it s nothing they can change. but no sun on the pool after 1pm

room service was a bag in styrofoam delivered to your door

getting into the parking lot was not obvious

there used to be hair braiding and temporary tattoo stations around the pool area for kids but not now

everything was amazing they were nice informative great parking etc.

staff at the breakfast buffet and at the bar were attentive and polite

public hair in the tub, no wifi access, cold showers.

clean looking, modern, actual room matched the picture on website, shuttle to/from airport

easier access to wifi

last but not least we were hungry so we called room service and i must say from whoever prepared out meal to

these girl's work hard and i know the young kids from the party that had was not very friendly to any of these

style and decor, bar/restaurant, pool table was excellent

i like the full-service bar and tvs

pool wasn't heated it was very cold my kids could only swim for a few minutes but i will definitely be

bar is very convenient

nice and clean and pet friendly

and there was no laundry bags

i didn't like the pool inside, i guess that was the only thing that i didn't approve of

great onsite gym

only downside was that the pool was closed, which was a little disappointing, especially for our kids

no hot tub, and the bar area was too small, not inviting feeling.

breakfast was ok. need more gluten free options for bread.

the beds to see if there's hair in the sheets, dust in the room and cleanliness of the kitchen area

breakfast could have been more than just adequate. staff could have been more accommodating

large open room with complete kitchen made it a very nice stay.

didn't eat breakfast. the location is great which is only a 10 min drive to tech.

ended up bringing my own top sheet, blankets, and pillows because i thought i was allergic to the laundry

the staff was nice and the laundry was affordable and the machines worked well.

comfortable and decent breakfast and the laundry room is great

things that need improvement: guest laundry washing machines need to be cleaned monthly with a tablet (lots of

i asked for laundry bags and they told me they didn t have any

my husband disposed of it in the laundry bag given in the closet, smashed it in the bag and placed it in the

everything was dirty we walked down there and the night shift guy asked us to go in the laundry room

they have laundry facilities and a little store

everything except the laundry mat.

laundry mat because it was taking my quarters and the front desk was not returning my money and the

was excellent except there is no change machine for laundry nor did the front desk have

gym is a great size and love the pool

great breakfast and ample and safe parking

laundry room was closed

pool was closed elevator was down no waffles for breakfast laundry was closed

laundry was closed

pool, hot tub, and elevator was not functional

pool was closed elevator was down no waffles for breakfast laundry was closed

they checked me out 40 min before checkout and the laundry attendant just walked in my room without

a few things are broken (soda machine, laundry).

laundry soap dispenser took my money but manager refunded

full free breakfast was available

breakfast was great

laundry on site

they didn t even have a coffee bar for guests in the morning

wifi connection poor

better service at coffee bar only one person serving guest

pool was dirty, no pool towels, most of the exercise equipment did not work, they ran out of wash

omelets made with real eggs and not ready-made mix, deep and comfortable sofas in the lobby, and laundry room

dryer in the laundry room did not work, there was no 'out of service' notice on it, so we only found out it did

very reasonable pet rate. very helpful front desk staff

pool and gym were not as nice as i would expect at this hotel price.

loved the free upgrade and pet friendly accommodations.

the hallway floors were just as dirty as our room floor, including the laundry room area, which was disgusting

no clean towels never got any they said employee that does laundry didn t come

staff were mean the workers behind desk and laundry

exit door by laundry: trash can overflowing and nasty

not get clean towels everytime we asked they were doing laundry

parking

parking was the only downfall but not something that would keep us from staying here again

the pool was great, we enjoyed a full day by the pool and had great customer service while there

the restaurant and bar was also out of tune with their posted operating hours

the pet fee of $150

laundry facilities weren't working properly but the front desk clerk did her best to fix the

very nice and good presentation. good breakfast selection as well.

very clean and amazing breakfast

it was pet friendly good location and friendly staff

location was great. breakfast was ok

of rm 134 is close to tan exit door, laundry room and ice machine

eakfast included or $11+ if not a guest) that has amazing food and the best omelet i ve had, pool, starbucks

breakfast and bar the pool and fitness was the best things there at the hotel

parking was close, as were several restaurants

shuttle service was a nice bonus and it s not too far from the texas tech campus.

i didn’t get to eat breakfast. i enjoyed the pool. i wish hammocks were up though.

the room was very nice and the bed was super comfortable!the breakfast was good also!

shower could be cleaned better. it says the pool is suppose to be heated but was really cold.

hoping to see it cleaned at which time i saw an older man in the filthy pool and his wife and two kids sitting

i didn t get to eat breakfast. i enjoyed the pool. i wish hammocks were up though.

room (208) is directly over laundry & got exceedingly warm during the night

liked the kitchen area in the room, the recliner chair, cleanliness, the guest laundry and the location

other facilities, such as the guest laundry were very good

full sized frig, stove, microwave, coffee pot, laundry facilities, comfortable bed

dryer in laundry room broken

we called down to the front desk and they said the housekeepers didn t do the laundry and they didn t have

there was a guest laundry area, but we couldn't get change from front desk to use facilities

laundry machines are not big industrial one, they were smaller than one i have at home.

laundry facilities were broken, pool only 2ft deep, in-room coffee was not available

clean, updated, breakfast was way better than expected

1st and 2nd floor ice/laundry rooms had issues

the laundry facilities were broken

no soap, laundry bag in the room

the parking lot was pretty empty but he said he mad no other rooms

parking

desk people were amazing some of the clean crew except for one where phenomenal laundry people were so

spacious room, clean and comfortable, kitchen, nice breakfast, good location

to move rooms 3 time was dirty had workers handing out keys to the pool it s was ok until a couple that was

we loved the little things that were in the kitchen to help with cleaning

breakfast was great

good breakfast

gate by the pool didn t work for me

weren t able to use the pool since we left to visit family after check in, i wish they opened it sooner so we

wifi connection was free but you have to paid for more fast internet connection

pool, gym, breakfast shut down due to covid but no mention of that in listing

sheets dirty, i ask for new white sheet and he said laundry close 2 pm and they don t have one

laundry was closed

the pool has not worked for a long time. laundry did not work. key card system didn't work well.

no pool or laundry

no laundry room

clean and the spa tub in the room

there was a guy in the parking lot selling items out of his backpack and then he came inside and waited while

the spa tub was nice the ceiling fan was a nice touch

the pool was not operational

amd the pool area itself was not taken care of to the point we needed to get towels from the gym