wifi in the room very small bed - i booked a single room, so didn't expect a king size, but this

it is like they having kids draw the flowers on the floor

perfect location with a bar and very helpful staff

convenient bar in the ground floor

very nice, friendly and accommodating, minor language barriers were overcome successfully

single beds not ideal with kids

good wifi

limited free parking outside, on first come basis, so get there before 4 pm

location was good for visiting sanctuary. free parking outside hotel

was no wifi reception in the room but it worked well if you were sitting by the entrance/reception area

enjoyed getting together with friends in the bar in the evening

basic but clean, with a bar and secure garage for the motorcycle

superb staff, simple to park. great location. very spacious rooms. kids loved the balcony.

no television in the bedrooms and the wifi could be quite unreliable.

we would appreciate faster wifi.

we did find a nice laundry to do our wash for the remainder of our trip (and found a chinese restaurant near

no wifi in the room.

wifi was free and

poor wifi connection

wifi connection on the last floor the 4th the sign doesn't arrive good

no bar or restaurant. not enough staff to cope with breakfast and reception.

wifi didn t work and the tv reception was bad

very slow wifi.

wifi is not very fast, difficult to connect

should provide more toiletries (mainly shampoo) poor wifi service...

price was ok parking was free .wifi was good

antoine on the other hand was very good indicating activities for kids and of general interest

wifi was available only till 23h00 and even the tv channels were disabled after 23h00

the grandad met us at the airport and, despite the language barrier, his warm welcome was beautiful

antoine on the other hand was very good indicating activities for kids and of general interest

bar is only open in high season but restaurant serves alcohol and wine is very cheap

spacious room and shower room comfortable bed complete buffet breakfast nice receptionist

the people are helpful and nice. the food is very delicious and the breakfast is good.

there was a bar but it wasn't open to have a drink

very flexible good and nice place location is good good breakfast

restaurant closed on sunday evening and bar not always open

parking process pool temp to cold for me

feels a bit claustrophobic, and there was nobody there to clean after previous usages, specially kids

wifi could have been slightly more stable

staff was very nice, the pool and nordic bath very enjoyable and the room very cozy

needed maybe 1 extra plug in the triple room and better wifi

wifi very poor in our room. not working

poor wifi in the room.

wifi didn't work. room was poor. double bed was too small for two persons.

wifi in bedroom was non existent.

at 00:30, after making sure in the directory list provided that the room service was available, i called the

the bar area is disappointingly small

location, friendly staff who spoke english, extremely clean, daily room service, and a good breakfast

this year as it was so poor last year but to be honest i did not even look at the breakfast bar but it was very

was no room service for food

the laundry service was prompt and adequate

best bonus is the nuxe spa onsite, had a massage twice with virginie and it was very much needed

rang for room service no answer, rang to get in after procession :door locked

spa is a joke. expensive and poor breakfast. not professional staff.

breakfast is good

we can hear the late night singing and laughters from the bar below.

the pool is an added bonus, especially in this heat

wifi

and no mini bar in my small room

wifi signal only worked immediately inside the bedroom door, which was an inconvenience

small bathroom and poor wifi

my kids suffer

staff were super friendly. they arranged taxis for us. also helped with late check out.

not far from the sanctuary. they were very welcoming and allowed us to get a late check out.

boxes can be a bit small, and wifi coverage can be spotty depending on the room location

very noisy at night due to the bar across the road.

wifi was quick

furniture abit outdated, wifi was available but very slow

(he could have explained politely)i got them from the bar where the lady happily helped

the hotel has a good wifi connection

it had a bar and restaurant but we did not eat there

wifi was spotting and would often go out---however we did get 2 days of bad weather with rain.

the wifi practically unreliable

it would been nice to have free coffee, water or cookie bar in the front lobby.

the staff was extremely occomdating by offering us an early and late check out

daily maids service was great and wifi worked well with no issues

didnt like that they dont have food after 9pm you cant even have a sandwich they need to have room service that

staff was friendly and helpful, wifi was good and had good connectivity

sheets and towels smelled funny, may be due to laundry soap or disinfectant - like it did not dry properly

the pool has a nice view

because we came perhaps out of season there were no bar facilities later in the evening for a night cap

the staff in the restaurant was rude (brunette w/long hair) when our teen asked to eat from the kids menu

from the excellent location, the welcome from the friendly staff, lovely outside areas and pool

friendly helpful staff comfortable bed room service available

lovely hotel close to everything, breakfast super

breakfast - did not have many choice

they even gave us a packed breakfast since we were leaving early

we had 3 difficult nights, whereas youngsters were partying, shouting and singing in a bar close to the hotel

there are some minor things to consider such as as some dust, no toothbrush in toiletries, wifi passsword is

for the night bar tender ,always pleasant with all the customers, thank you for giving me hot water every night

the bar hadn't got much of a selection

is excellent, staff were friendly, wifi was good

breakfast no water room service entering without permission more than 4 times i request please do not go to this

no laundry

can hear noises from outside and from next door room, no laundry on site, toiletries cubby in the

laundry room with a payable washing machine and dryer would be great

need extra lights hallway entrance to room and laundry access

very nice staff and comfortable room with full kitchen and living space with a pull out couch

fruit boiled eggs omelette and sausage cold meats cheese breads juices rooms was clean and fresh laundry and

on the first two evenings a pilgrim group from glasgow held a social in the bar which was directly under my room

metal safe in the room knowledge of the area elevator professional ambience air-conditioned full bar with helpful

also the bar closed at 9pm so when we arrived back from the procession we couldn t even get a drink

wifi was patchy; sometimes no signal. tv does not work

were very helpful offering advice on everything from best place to park to helping set up wifi

cannot connect with the wifi

wifi is not working also very very slow hot water.

to the sanctuary, many restaurants and bars open until late night, the hotel amenities and wifi connection with

good wifi

wifi was spotty; however, our monetary savings and everything else far out-weighed this minor

unfortunately, i had to clean out the table where i had breakfast with muy kids

weak wifi connection

even with the baby cot, we had plenty of room to stay comfortable during our stay (2 adults and 2 kids in the

wifi was not available in room for a few days only at the reception hall.

didn't get the wifi connection to the room on the 3rd floor

breakfast was very good, variety of food. very good location. very nice and friendly staff

no basic room service

breakfast was dreadful and only available 8-9am

could be better breakfast choice

breakfast and dinner were good value

good meals and bar and pleasant shaded outdoor space

room was noisy and wifi was unavailable in the room

wifi was good

no bar food either

room service staff is very prompt

bar did not stock spirits

the bar was very swank and was a great place to end the day

nice quiet reception, helpful staff if you need anything. lovely bar area.

the benefit of a good restaurant bar and cafe if desired

the bar facilities came back at night and no one at the bar to get a drink

this sheet didn't appear to me to be freshly laundry like in other hotel

the hotel would help you to call a third party laundry service if you need your clothes cleaned

no laundry bags in the room. no room service.

location, cleanliness, efficient staff, lovely bar area, good value for money

super close to the sanctuary, kids club was great, rooms were nice, restaurant has high chairs, staff were very

staff great location allowed us to have a late check out black out shutters for good nights sleep quiet street

hotel bar and foyer was pleasant and manned 24hr

lovely staff. very clean. reception and bar first class

wifi was not a bit too slow - breakfast was a bit expensive, although in corona times, they tried

no air conditioning in the room. at the time i was there a problem with wifi occurred.

good wifi connection

a mini bar facility in the lounge and open till about midnight.

very pet friendly and private parking

early check in.. professional and helpful..

little mini bar too

there is a bar on the street, i don t know if it s the hotel s, that plays music on and on and on and

or little french speaking staff (bar and reception)

the coffee at the buffet was not very good but he brought us coffee from the bar which was great

the gentleman at the bar was very nice

wifi was horrible. we were on the 7th floor and could not connect.

not inviting if seated near the bar waiting area

there was no mini bar in the room.

our room was nice with a balcony, the bar downstairs was lovely

was no wifi for 5days which was really bad

wifi didn't work well. non climatisee...

poor free wifi, minimal on offer for breakfast could be more variety

the food in the restaurant was delicious and the cozy atmosphere of the bar was just what we needed after a

perfect location. the sheets were clean. wifi was good.

the bar area is also very convenient to wind down in the evening

a bit of noise from the kitchen poor breakfast

location beautiful lounge and bar area very helpful staff great breakfast facilities added bonus of 2 roof

parking on the street was free as well

everything was good. free parking. location is great - the basilica is just around the corner.

breakfast is standard but not exceptionally varied.

lobby and bar area great for hanging out with friends

parking although free, looked isolated and sketchy

the spa is not free to guests, which was disappointing

hotel only serves breakfast and the bar stock is somewhat limited but there are plenty of options nearby

and the spa was to die for it was booked privately for you

wifi is good and we had no difficulty in connecting

are amazing ud83eudd29 also there is an option to taste a delicious local wines at the reception bar and make

shared private parking.

good air conditioning and parking. breakfast ok too, but busy and maybe room too small.

great spot for me and my two kids for an overnight visit, great value for money.

very good stuf exelent location very good parking every thing done ud83dudc4d

pet friendly, and staff

noise with the bar round the corner

excellent staff, kind, friendly, helpful, allowed us a late check out as well.

the free parking is also a plus

parking available, very helpful employees.

safe parking close to the hotel

parking is located around 4oo m away from the hotel , and it's hard to identify

my room smelt of damp, it was not cleaned for two days, and the wifi did not work in the rooms.

needs more selection for breakfast.

with parking but car park was up the road and dimly lit, ended up parking in the street bays overnight

no wifi signal to the 5th floor. there was a bad stinky smell in the room.

friendly staff, great location close to everything, parking, pet friendly

parking was available but was up the hill and required a walk up and down each time you needed

the free parking was a brilliant added extra too

friendly staff, great location close to everything, parking, pet friendly

the wifi connection was really poor too

staff was good but when i complained about the wifi it was fixed immediately and personally that is excellent

they have a restaurant, a bar and a terrace outside where you can have a drink or just relax

wifi signal is weak

bar took 30 min to open the bottle of wine as wine opener was missplaced - assuming there is only

poor wifi

the hotel bar wasn't very well stocked

very, very poor wifi

was not cleaned either i'm not sure it was cleaned before i even arrived cause i saw a soap bar which someone

terrible wifi, terrible bed, tiny bathroom

qnd towels, comfy bed, very good wifi

connection problem with wifi

dinner at the hotel was very tasty and restaurant and bar service was excellent

breakfast

to massive free car parking facility -arrouza carpark - rooms spacious and nice restaurant and bar area downstairs

bar wasn t open & wouldn t open as lack of staff & there is no ac in the rooms - it was 38 &

breakfast was disappointing; it lacked a good variety of items for the price paid

wife was not given the correct price quote for the laundry services

have liked a mini bar /fridge to put bottles of water and additional plug sockets closer to the bed

stop bus to airport next to but i think in the room should be a small fridge as you say a frigo bar although

strong wifi in the room.

the selection for drinks menu at the bar is small. balconies are very small.

no fridge /mini bar in the room

in addition, kamna also helped us out tremendously showing us how to do laundry and arranging a cab service

the location reception staff were great had dog with us. superb room bar staff lovely

the bottled water was a bit expensive in the bar in the uk we always have a kettle in our hotel room to make

fair breakfast (not much choices) a lot of groups that made a lot of noise wifi very

very clean and comfortable. the refurbished bar is much nicer.

wifi is excellent

no fridge in room and noise from the street below. hotel bar closed at 10pm.

t have a bar fridge

air conditioning next to a very noisy bar so hard to sleep ar night

issue was the wifi and room heater, wifi did not not work

great location free wifi only a few steps to the centre and grotto

ok as away from main madness of lourdes but next to very noisy bar do hard to sleep ar night

the wifi was not working in our room