the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

other good things: electric curtains, good wifi, ample tv channels (nearly all spanish), coffee machine, ironing

no breakfast, wifi doesn't work

no room service

very good breakfast and the location was great

the gym is very limited and outdated, very old equipment

bad wifi

wifi password given was not correct / not working

the pool needs a bit of attention to the water quality and overall state of the inside cover.

great pool close to all shoping spots

the location was convenient and the breakfast options were good too.

maybe in the pool area it needs an anti slip around it and no towels around

nice room. breakfast was fine. amazing view from the room!

was a heated pool and decent gym

i requested to change rooms and i got a nice view to the pool and partial golf court

they charge for wifi

room services prices are excessive

wifi was weak

gym

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

breakfast was very good and offered a nice selection of mexican food

spa tub in the junior suite was great, but power of jets rather low

also, i ordered a soup for room service and was told it would be delivered to me in 15 minutes

is a wonderful hotel,the breakfast was out of this world

room service was excellent. the layout of the room was amazing.

if you asked for towels for the pool, they took like 30 min to get

parking spot

expansive restaurant no drinks at pool side

pool is a let down

wifi is soooo bad

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

basic breakfast service. no room service or food availability

rooftop pool area/game room/gym was a huge

the roof was nice. room service was good . comfortable beds. free breakfast was very good

late, room service until 1am, and easy free parking below

we loved it because it's pet friendly so we could bring our dog with us

pet friendly too

breakfast

breakfast

wifi was too slow to be of any use

inculded breakfast was ok

breakfast is ok, but could be better.

speed, room a little noisy (close to the main street) and the breakfast is extremelly

breakfast

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to

the dinning was tasty with plenty of options for us adults and our two year old

the staff was helpful and allowed us both early check in and late check out

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

parking service - garage in the hotel

moved back to my favorite hotel of this trip, noting to you that it does not have a gym, swimming pool, or

breakfast selection was appealing and delicious

gym was not so big and the sanitizing wipes were missing to clean the machine you wanted to

pool was was not warm enough.

location for this place too (near the city center), really nice view from the rooftop swimming pool on the

good wifi throughout

breakfast was so bad

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

breakfast buffet style was great. always warm

breakfast and cofee and parking

the breakfast is functional and a plus

they also directed me to a laundry 2 blocks away

breakfast was good

there’s also a lovely café right inside the hotel — perfect for breakfast or a relaxed afternoon coffee

breakfast was small.

good location, great breakfast and the room staff are awesome.

we loved the rooftop pool and bar too

lights, temperature etc on the tablet, high-tech toilet, huge tv, nice rooftop with little pool and whirlpool

we liked the pool, cocktails at the bar, and the staff was attentive

ditto a rooftop bar and snacks at the pool

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

i had laundry done

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

staff wasn t very helpful with questions and there laundry services are extremely expensive

rooms have a lot of space and the beds are very comfortable

room service was good but not really clear how much on menu until you realise your coffee is as

wifi is not consistent throughout

there a bar next door, and on the weekends the live band plays until 11:00 pm or so

some music noise at night from nearby bar up to 12 am on friday and saturday

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

wifi was decent

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after

and, of course, the roof terrace bar provided unparalleled views of the city

bar is closed on tuesdays

charged me over $60 usd to do a small bag of laundry

definitely recommend to use the spa treatments, we felt like born again after that

the restaurant and bar are both good, there was a bath in the room with very hot water, internet is strong,

room service was available at no extra charge

the only negative point is the noise since the room is just in front of the bar and restaurant.

wifi was really bad especially in the room

wifi in rooms, and very thin walls, you can here everything

a hand soap bar was taken every day and replaced (not always) with a new one

for free parking and not to charge for 1 hrs late check out

wifi did not work

wifi does not work inside the rooms (or works really poorly), and it goes on and off outside

wifi was weak, water very cold at times, and a heavy curtain in front of the door to block the

wifi was not consistent in my room, but the staff would always do their best so that i could at

good bar and restaurants nearby

very quiet except for three or so hours in the evening when the bar next door played some music, but this was

breakfast

we had to pay for the parking

the gym is really small and not good for more than 2 people at at time we were 4

staff is amazing. rooms are well kept and clean. breakfast is good. good location

good breakfast for the price...

large(ish) flat screen tv, excellent wifi

in the most spectacular suite. the wifi was non-existent.

everything except the wifi was great! the wifi was terrible! lol.

pet friendly

had trouble connecting with the wifi sometimes, but the hotel staff was helpful in getting us online

they ve charged us 800 pesos for laundry service which is kinda insane for a normal amount of laundry

location, staff, beautiful building, parking.

wifi

parking was secure, free and convenient

great service, excellent breakfast, big comfortable bed

great location ! very good breakfast!

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the

the pool -generic.

incredible breakfast, perfect location, excellent staff, big room.

wifi cuts and is slow, for online business conferences they need to improve speed and signal

view of the volcanoes. great bed. interesting commercial area. good underground parking.

room with the view of popocatepetl

it s a pet friendly place too

great hotel - nice room / good breakfast / secure underground parking.

no information in room or mini bar and no apparent room service

the roof bar was a nice place to send time at night with great views over the city

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

the terraza bar has been a fun place to hang out

wifi is spotty in some areas and changes depending where you are in the hotel

gym equipment needs a bit of servicing. the pulleys do not run smoothly.

the gym only has a treadmill and a very old bycicle

the bed is fantastic, the breakfast is amazing and the staff so helpful and friendly.

heat on the pool

the gym is also very small

it was pulling an arm asking them to borrow a pen to do the laundry paper

water in the shower was a little cold (but this was a general issue in mexico for us), the wifi was very weak

are slow, and while the staff is very friendly service at the bar and the restaurant is too slow

in the evening we would enjoy a drink in the bar and took in the day s activities

no wifi at the room

entrusted my laundry to the hotel after the reception suggested they could do it for me rather than me have to

lack of hot water; slow wifi (3 mbps)

the wifi hardly worked

no wifi not as clean as you would imagine

bathroom was not working in first assigned room; had to switch and they do not offer room

the evenings, the noise from the bar was a bit strong

the room smelt very damp and did not have a balcony or mini bar as per my booking

the lobby dining and bar are beautiful and inviting

few missing details like no soap bar for hand washing

the sky bar has a fabulous view

the swimming pool is tiny, we didn t actually bother using it in the end

limited gym equipment and lack of heated pool

no mini bar in the room

gym and pool actually non existing

the breakfast was great

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

wifi is terrible inside the room.

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

wifi was not

the only issue is with parking that is almost 2 blocks away.

no fridge/ mini bar in room

lobby available to hang out, no valley either, parking is a block and one half away on your own

i formed one day prior to arrival that parking was not t the hotel but 3 blocks away

the wifi was very slow.

we had a possibility to do laundry - they have a laundry service with extra cost

an information sheet with wifi password, map of the facilities, etc

restaurant food and bar service not good

wifi and a/c worked well

fantastic hotel in the middle of puebla! very comfy beds, great shower. great gym.

great location, comfortable courtyard with pool

nice touch of having complimentary iced fruit-infused water and popcorn for kids

the pool was great

restaurant inside, pool ; the only thing it wasn t ready that first day which i wish i would of known before

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

no free breakfast

top restaurant and bar were excellent however the wine cost was a bit expensive per the bottle vs us cost

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

roof top bar was very nice and good experience

did not have breakfast there.

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

they also provide a laundry service for a small fee

laundry service available at a reasonable price

wifi was terrible, bed was not suited for two adults

clean room. good shower. great location. wifi was okay

wifi was bad

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

wifi was a little slow.

the staff was very friendly and helpful and we loved that it was pet

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend

breakfast was good

clean comfortable beds good breakfast

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

not so friendly at the breakfast, breakfast also very small, the included one

wifi was not working for my phone, and we tried everything

staff helped me get express laundry service

we didn t have to look for parking, it was valeted

beautiful building very near zocalo and cathedral. good design of the rooms. good wifi

though valet was great, i like parking my own car; it would have been difficult since there is no parking on

location/price were great valet parking

location, parking, facilities and the design.

the breakfast and the location were really good. just few steps from down town

the hotel's wifi can be improved a little bit

having free parking is great

breakfast with different types of food

the wifi code kept changing

and parking place available

parking is free but the valet who will take the car, so keep some change with

gym could be attached but nothing drastic. i enjoyed it regardless.

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi

no in-house laundry

they allowed me a 1 hour early check

they do not have room service in the spot but ask ruby to give you choices

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

bar, spa were not open

we received many wrong information regarding laundry costs and the use of uber

first from the laundry or at least that is what we were told, it sounded like ventilation and were pretty loud

yet, there i could hear their laundry, but the staff offered me a room at the third floor for more distance

the hotel advertised external laundry services on a card in my room

- nice comfortable beds - handy that it includes parking in a safe location (a parking garage) - good shower

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

the free parking was excellent it's off site but you just call 30 minutes before and it's brought to the

the wifi can be weak at times

the free parking was not on-site, but worked well for us

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

having to pay cash at the bar and restaurant dumb

the pool

there is 24 hour room service. breakfast was good.

gym the running machines weren't working, your should add if not 2 at least 3 working running