have liked to see an information card in the room as to where the exercise room and pool were what time breakfast

ignoring do not disturb sign when we had sleeping kids and not apologizing when brought to their attention, pool

parking is free and close to the building

parking

the staff is excellent , breakfast. one of the best anywhere . best location in raleigh!

staff definitely made the difference, from front desk to housekeeping & overnight laundry, they were all very

they pul the sheets and towels and clothes on the ground outside instead of in a laundry basket wtf

we had checked in because there were laundry facilities but they were so dirty with dryer lint clumps on the

laundry

when i asked him if he s ever been in that room, i was told it used to be a pet room as if that explains and

hanging around parking lot, leak in laundry room that soaked hall carpet, wet laundry floor ( did not use washer

smelled of cigarettes and dirty laundry

dirty, elevator broken, when i arrived there was dirty laundry piled on the second bed in the room

i fell asleep she said to no i wasn t asleep we have other things to do back there like do laundry and different

family next door to my room, had so many kids in the room

i also appreciated the laundry to wash my clothes

staff was very professional very nice hotel the pool area is the best hotel i've ever seen

also, we were not told you need to request room service

pool, location, bar, lobby, grounds

i loved the modern feel. i loved the bookshelves in the lobby. the pool is amazing.

breakfast was awesome

parking on the side

super friendly staff, very clean, and a great breakfast

perfect location and excellent breakfast

day sunday}monday breakfast lady employee was better all 4****

didn't like that the front desk person did not know where the laundry room was which led to having to stop on

guests monopolizing the laundry facilities and the gym could be upgraded.

the pool looked nice and was well kept

great breakfast entrees

i liked using the gym (i had it all to myself both times)

pool was nice size for the kids and outside firepit was great

had difficulty with the wifi

made for little kids

we noticed a kitchen employee patting a dog and afterwards she went straight to breakfast bar and put her hands

pool was not functioning properly, the kids area was turn off and the cement was peeling off from the floor

the location. the common areas. the elevator. parking.

loved the free parking

is an onsite restaurant in the lobby, a private fitness center on the main floor and computers with printers

very comfy bed, great shower, good parking

have a bar and grill in the hotel which is great but the bartender didn't know the difference between

laundry attendant didn t really speak good english and was very annoying and pushy at the pool

fact that the shuttle would only take guests places within 2 miles

liked that it had a inside swimming pool, updated gym, and a omelette bar for breakfast

the gym was perfect for a good workout

the pool

cleanliness, breakfast location, and laundry,

was very nice and informative, room, lobby and pool area very clean

shuttle service to nearby mall

thing in the pool area by where the lounging chairs are they could put the heat on inside of air blowing down

i was able to exercise in the pool and gym while he slept

laundry

great staff and free laundry!

and laundry

clean and big laundry room on site

the laundry room was very convenient, as well as close proximity to the crabtree mall

no laundry

location near mall and the running trail right beside it. also the gym was good.

the entrance to the parking lot was in a weird spot in relation to an intersection

there was no parking when coming back from dinner

bar staff were very nice

was good location was good laundry facilities was easy to use parking garage was

i was located a ways away from the laundry room but could hear the dryer from my room

the staff uses the guest elevators for laundry and maintenance so you have to wait for the next one

the beddings on one of the bedrooms beds was not really dry and still smell laundry detergent

no indoor pool but they have a nice outdoor one but it was closed

appreciated that they had laundry facilities and coffee available 24/7 in lobby

the laundry room needs a new washer/dryer

rooms was nice the beds was comfortable and my kids loved the breakfast buffet they had

machine on my floor did not work and i had to walk all the way to the front, i wasn t given the wifi passcode

clean beautiful pool

there s even a target store in the bottom of the parking deck

called about fridge not working and my room service never happened.

no good parking

service charge added to room service and the awkward way the attendant stood around impatiently while i filled

location, bar area and feeling of security. staff are friendly and knowledgeable.

lots of free parking. the laundry facilities were fab. the staff were lovely.

the cleaning, the staff, the breakfast, the location, the safety, the size of our room, and the laundry

comfy beds....laundry room on my floor....maybe each floor? nice. large well designed lobby.

the late check out time and free coffee was an awesome perk too

breakfast, wifi was touch and go

nice workout facilities and pool

nice staff, unique vibe. pet friendly and not just dog friendly.

i mean the bar was not fully stocked, understandably due to covid they had just opened back

kitchen and dishes in the rooms.

the kitchen in the room

loved going to breakfast and being served by angel

this hotel is close to everything and the bar upstair was the icing on the cake

i love the bar and the fact that you have to have a key to access the

loved the 7th floor bar and the fact that only hotel guests had access

didn’t like the the lights in the room was not as bright and the price of breakfast was too

great clean facilities. excellent wifi great laundry, excellent staff we had a great sleep.

also love the pet friendly environment

thing that seems petty now when you consider the value but the $6

there was some sort of formal dance with dozens of college aged kids all over the place, which was very

the environment was super pet-friendly

hotel and room was clean, price for stay was better than expected and there was a much needed laundry area on

the gym was awesome and the breakfast was amazing

not like it being a pet friendly motel

everything breakfast wa excellent

decent breakfast in the morning

free laundry room too

the kids knocking on the doors a d running.

property was amazing and was also pet friendly which we really enjoy bringing our dog on trips

the glass elevator and indoor were the best parts for my kids lol

nice indoor pool

good location for raleigh downtown. decent gym.

always many choices for breakfast

breakfast choices and all tasted amazing, the pool was great and everything was very

breakfast was pretty good to bebgrab and go and persia did an amazing job checking me

the gym equipment was new and clean

dropped my laundry off as instructed in the book by 8am, i was told that service isn't usually done, and they

no laundry facility

breakfast location service no laundry

wifi and phone service was horrible

pool and gym although i used neither

laundry room with 1 washer and 1 dryer $1

paying for parking is ridiculous you are already paying to stay at property, parking should be included,

indoor pool

no breakfast included. there is a bar insiede the hotel serving breakfast.

pool area with gas fireplace. workout facility. location

another staff refuse to answer a question about how to get to the pool

the pool area was very nice and comfortable

breakfast was plentiful and good

i wish there was a indoor pool or enclosed jacuzzi

the apartment was in excellent condition and the breakfast was good - that's all we needed

instructions said to put dirty laundry outside door & would be replaced

after many requests i went into the laundry and pulled out towels from the dryer

they didn't have a laundry room.

my kids really liked the pizza. bed comfortable.

i loved the bar and the bartenders. beautiful play to stay at.

great location. staff was sooo friendly! loved the bar onsite.

loved bar and patio, too cold to use with snow but would perfect if wind hadn't been bad

the bar was beautiful and fully stocked

the room and hall smelled badly. $50 a night pet fee is a bit steep

the wifi was off on the block but nothing to do with the hotel itself. i liked everything

the hotel doesn t offer room service despite having a restaurant on the premises.

great, new hotel. great hotel gym. well located by tons of restaurants and bars downtown.

small gym but hey it works!

the staff was super friendly and loved that they have food and a bar open for decent hours

fun bar with great cocktail menu

breakfast was ok

liked the layout of the suite with the kitchen

it was beautiful! everyone was so kind. the gym was amazing. breakfast was really good.

our room had a kitchenette, but no table to sit down to eat

lots of options for breakfast

find taxis the night of 26 to 27 april the lady duty manager was very rude when i asked about my laundry not

cannot provide even an adaptor for overseas travelers, terrible bathroom 3 days to deliver the laundry and when

we ate at the bar which was fantastic, great bar tender and food was delicious

gym cleaness

out of ice and soda, menu was not updated for room service, out of many menu items, no extra pillows, toilet

every space i visited from the laundry room to the pool was clean the room was clean well appointed and spacious

the room was clean and modern, the view was nice, and the room service was great.

we also used the pool, which wasn't great

the restaurant had wonderful staff and ambience. the pool and gym were resort quality.

i liked the option for possible early check in and arrival made our trip smooth.

large tv shower carpet kitchen

staff was veru friendly, and breakfast exceeded my expectations - especially considering the price

the full kitchen was a pleasant surprise. location was terrific.

convenience, clean, suite style room and pet friendly

continental breakfast had many options

laundry facility was out of order.

we used the self service laundry which was very convenient

only 1wash cloth and 2 hand towels for 3 people; no laundry sack

breakfast was on par

free breakfast was above average,can't wait to come back again

rooftop bar was a nice addition

the shower dripped all night, and the kitchen cabinets rubbed on the ceiling

clean room , bathroom and kitchen, staff was exceptional, the complimentary breakfast bar was the best we have

king suite with full kitchen had a great view of the convention center and

man in kitchen was loud and gruff when child used his hands and not the tongs to get bread, which he

laundry room was a bit messy, had to clean lint from dryer and clean excess detergent from washing

we finally found the person in the laundry room and she indicated

i also used the laundry facility which was fine and the fitness center, also fine

and it was so nice that they had everything you would need to feel at home, laundry room, fitness center, the

comfortable room and bed great breakfast attentive personnel

laundry

loved the guest laundry and walking distance to fun places to

a complimentary breakfast bar and replace the old washer n dryers in laundry room, i have had to call service

of trash in the parking lot left for days

the floor was ridden with pet hair which caused my allergies to

it was nice to have a laundry room

morning to evening there is a lot of noise from machines i guess where we were it was close to laundry area

lots of parking spaces

staff amenities cleanliness breakfast!!!

my kids didn’t want to leave the pool but we had to run out and get some wings and fries and back to

the community areas (lobby, pool, gym, and breakfast areas) were all very clean and spacious

therefore kids had to share a bed

i wish the situation was different, as i would have liked to use the pool, but that couldn't be helped

very friendly staff. nice breakfast. very comfortable bed. kids enjoyed the pool.

breakfast was good especially on the weekend

nice bar area and short order restaurant

there was plenty of parking

location, clean and has a bar onsite.

the pool and restaurant was closed. i was not given advance notice about this situation.

i could never get connected to the wifi.

also room service arrived at 4:30pm

there is nowhere to eat nearby & on site restaurant was closed that night, so no room service either

the pool wasn t clean so we didn t swim

easy location and great facilities in hotel - room service and bar menu

room service food cleanliness: the bed had a sock under it from the previous guest and the shower

more about the parking options ahead of time.

lack of parking

the bar and library where great. the service was amazing and i had a great time.

parking is always an issue however we found a spot pretty close this time.

you're a bar patron like myself, be aware that their bar is going to be slammed during the weekend lunch

return a rental car and the two guys who drove the bus were very helpful plus the on site guest laundry facility

they had a laundry place.

the swimming was pool was not unavailable but understood that maintence was being done

too remote from everything. pool was not operational. gym facility was not good.

the early check in

the halls had obviously not been vacuumed recently nor had the laundry area been maintained

i especially love the buffay breakfast and the pool

the breakfast was better than most diners

in-town to assist with a house move, we had no time or energy to try facilities like the pool or gym

for this individual one-night experience: out-of-control unsupervised kids in the room above us

they even called to ask if i left my yeti cup at registration and sent i i up with my room service order

the access is terrible since you have to deal a crazy busy street to get in and out of the hotel parking lot

down the stairs you are unable to go back to the main part of the hotel, you must exit into the parking

the hotel offered free wifi.

easier wifi access

pool table cleanliness

it was a bit crowded with baseball kids, but there wasnt really anything not to like.

the girl in the bar was grumpy and i wish housekeeping came every day to clean.

parking

the pool was not open, and there were no signs posted

the next day i was doing laundry and younger man was much more pleasant when i had to walk back through the

the free breakfast was good even though seating was very limited.

staff was fantastic from the front desk, breakfast and maid service

parking was good, and well lit at night

the little complete kitchen in the room was awesome

laundry expensive $2

maybe that there should be laundry room in each floor

i did laundry 2

very well maintained. laundry facilities really useful.

had laundry, fitness center, all the things that you would need

not enough tables in the breakfast area.

not enough parking spaces only one exit out of the property traffic on the main road

no real breakfast food

breakfast was able to be prepared in a timely manner

didn t like the parking, i felt like there wasn t much

it is clean but no on-site laundry, next to a large laundromat though

remote did not work it was nasty in the halls and smelled like weed no wifi it does not work and the staff is

very good service,very good location,free wifi,friendly staff,meets your needs,thank you.

didn't get breakfast, but i don't have any complaints

they could have had breakfast

breakfast was good

spacious room, lovely pool.

the kitchenette has everything you need to cook comfortably

breakfast was great!

liked the pool, fire pit, size of the suite, everything!

laundry room is also available

desk never had coins for the coin operated laundry

beds, very prompt breakfast arrangements and easy to access services like laundry and fitness

the wifi kept going in and out

hotel was quiet, wifi was simple and fast.

didn't have a laundry room

location, spacious rooms, ample parking

everything was closed like the pools n gym but it was during the (covid pandemic)

nice restaurant and bar 24/7

breakfast options are very limited

people in 1st floor laundry room smoke cigarettes and you can smell the nasty smoke

in 1st floor laundry room smoke outside and leave the door open so it smells like smoke inside the hotel

all the amenities included, airport shuttle availability, breakfast, laundry, location

to the elevator and i especially didn't like the fact that my keys stopped working in my room and laundry room

they also have a guest laundry room which is very convenient

laundry facility

person on the staff from the laundry workers, kitchen help, bartenders to the front desk were very pleasant and

the wifi service is awful....

breakfast, gym and drinks

it has a fridge, microwave, kitchen tap and an ice machine down the hall

laundry facilities were clean (and the front desk had quarters)

parking to entrance distance. provide more entrances

my favorite part of it all is the free breakfast and the pool

don t have their own shuttle service they use embassy next door

were charged $150 for our pets without being told there was a pet fee of the amount of the fee

laundry is completely complementary ( no

it was clean. breakfast was great, location was wonderful!

the on-site amenities. kitchen, room size.

excellent staff. lots of little extras. good breakfast.

friendly staff. nice variety at breakfast. appreciated the free airport shuttle.

room was next to the guest laundry and the noise from a sneaker in the dryer was so loud it could be heard in

i was promptly provided room and info for my car during my trip as well as the shuttle

breakfast was included with the room and not extra

comfy bed. nice gym & pool. clean. a bar.

slow wifi & elevator

it would have been nice if there was a guest laundry room

laundry room for guests to wash their clothes

shuttle driver was informed and very pleasant, and janay at the front desk was very welcoming and

everything , including shuttle to airport

shuttle service

highpoint is the beautiful view from the pool area on the top floor

there was no available parking, and the staff did not take my complaints seriously

the gym and the pool plus the bar and dj was also

staff was amazing and respectful, i love how the pool is on the rooftop as well

the gym and the pool plus the bar and dj was also

in addition, the property does not have a laundry facility

i wish they re a laundry mat.

the hotel provided an airport shuttle service, which is awesome, and both drivers were exceptional

close to airport with 24 hr shuttle breakfast starting at 5am

breakfast was yummy! staff were friendly and helpful.

wonderful staff. exceptional breakfast. waffles. pet friendly.

nice breakfast and very caring.

homeless man sleeping on the lawn. price was high especially adding pet fee.

it was highlighted by a great continental breakfast

mins from airport, easy access to major interstates, impressive complementary breakfast selection each morning

to housekeeping facilities/laundry area, i guess

need to update the breakfast and the laundry room

very clean bed spreads, bernice. good coffee. shuttle guy very nice and heloful.

shower, comfortable bed, free wifi, mini fridge freezer, vending machine, workout room, free shuttle, close to

the facility had a gym which is a plus

staff, food and pool. the staff was extremely helpful.

breakfast i thought it should come free with the room instead of paying for it

the pool was nice and warm and provided us evening entertainment

loved the shuttle and ability to leave my car at the hotel while i was gone

shuttle service was excellent

no laundry bags, no do not disturb signs

breakfast was great!

pool close too early

nice staff, comfortable bed and breakfast was pretty good! i definitely will be back!

the gym smells strongly of cat urine. i mean...strongly.

very clean, convenient, good wifi.

to airport option to leave car while we flew out for a trip free shuttle to and from

no ventilation in the pool room.

nice snack bar and restaurant/lobby bar, exercise gym and meeting rooms

pool,bar and workout room was closed and when we booked we were told they would be open with social

parking was plentiful and shuttle guys were great

the staff were very friendly, especially at night. awesome hot and cold breakfast options!

breakfast was nice

clean, comfortable, airport shuttle was quick, restaurant in the parking lot

the kids loved swimming all day

i woke up to kids running and jumping early in the morning on the floor above me

and then use spaces that other handicapped clients could use more so than the ones that were parking there

very clean, indoor pool, great friendly staff and gym.

lil high priced for the mall parking lot

kids running up and down the hallway

the pool kept the kids entertained and the gym had the essentials needed for a workout

the pool was kind of small , and a little dirty

parking lot was always crowded and some of the guests at the pool area did not watch there kids and the were

parking lot was always crowded and some of the guests at the pool area did not watch there kids and the were

with lots of kids over easter weekend need to vacuum the elevators more often

parking

rest and bar not very good

the pool and gym being there was a huge plus and your not bothered at all and people are willing to help and

a real bar and rest

website says bar open sunday-bar was closed sunday