wifi was not the best.

breakfast delicious very accommodating for our pet that was with

street parking was great

would have been nice to have a selection of fruit and yoghurt at breakfast.

the breakfast was excellent and the kids loved the little games area

a bit short staffed. wifi was poor.

stayed here for 2 nights location ideal and restaurant bar will good nice atmosphere

the bar is a great place to meet and chat with friends or meet the 'locals'

nice old hotel, well maintained, good room, nice bar and restaurant and easy parking.

parking is very tight!

didn't know there is laundry facilities

during our stay we made use of the on-site restaurants, the fitness and spa facilities and the bar, all of

couldnt find the midgie repellant they said was in the kitchen so got a few bites

wood-fired hot tub, great views of mountain peaks and super comfortable apartment with kitchen, living room

we loved the facilities of a gym, pool and a teen zone area all of which we made good use of then topped it

parking was ample

rooms were expensive for what they were, possibly due to the fact that we stayed during the open golf

hotel was not worth price paid, which was likely inflated due to the open golf at troon

staff very nice, plenty of free parking bar area nice and welcoming

property was lovely, lots of parking space, nice clean room, great location , not too far off the motorway, and

good too depending on what your looking for rooms lovely but a bit costly for hotel without a spa or pool or

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

spa bath was not working upon arrival

they were also brilliant and patient with the kids running around crazy

room service a little expensive at 4 charge per person plus cost of food/drink

definate noises through the night, fans, refrigeration unit or laundry next to or under room

in house guest laundry

staff friendly food quality parking ample rooms and tv great

staff where gr8 the food was excellent and the 24hr bar magnificent, and paul is a very good manager

wifi was terrible in our room as was phone signal

we liked the laundry service

it's a great plus that this room does room service, the food is delicious and the service is fast

charged 30 for an early check in considering the room is already clean and empty for us to use

m).

loved the scottish breakfast buffet

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

room itself- ground floor opposite the laundry room

to do with the hotel but other guests making loud noises in the early hours, kids shouting

for very early check in at airport, reception staff were excellent, wasn’t expecting much from breakfast

was great, room service and some staff very helpful

friendly staff, room great value for money & food/ bar was excellent

at midnight i was awoken by the young party goers leaving or rather staying outside the reception bar area, the

the day of arrival we had problems with our water and the hotel organised early check in for

our room was out of this world, loved the attention to detail, spa bath with tv on the wall

only thing i noted was that the wifi kept dropping - may have been the room location

very slight issues were spa not having a spa bath and the bar having a poor selection (i

lunch to in the spike bar was lovely breakfast was very good with a great range snd choice and what a stunning

wonderful room, fantastic spa and gym, restaurant is great.

more info in the rooms regarding menu / room service / how to access wifi

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

been with small kids and it’s been most horrible stay

pool area was nice enough and kids enjoyed this

been with small kids and it s been most horrible stay

30 pm after a long flight hungry, however staff did allow us to order food in, and ate at the bar with a very

sadly i didn't get anytime to visit the pool or gym or get breakfast so can't comment on these; but will

needed a couple of days break from the kids a 6 months old my wife said that she loved the quit ant time to our

wifi was fast

swimming pool was great for kids

pet friendly

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

service couldnt be faulted even when took a trip to the bar at 4am

large room with great parking and plenty of hot water

since the pub was very quiet, we got to talk to the two bar tenders for quite a while which was really nice

unable to order food apart from room service cold sandwiches.

) large tv, plenty of storage space if you need it, free wifi and a relaxing yet powerful shower

wifi wasn't great

good big garden messiive parking easy excesses

lot of ample parking inside, but also on the street right outside

there is good wifi and parking

the room was in a different building from the restaurant and there was no room service.

overall a very great overnight stay with the kids, thanks

no room service for the four nights we were there

loved the wide choice on offer for breakfast and everything was very tasty.

to order room service which clearly states in the welcome book 24hrs

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

parking validation was easy. short drive to restaurants and laundry facilities.

gym very under equipped

the room was spacious with a tv and good wifi

gym not open. shower head too small.

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

staff went above and beyond to help and the kids loved the swimming pool, food is great although the menu is a

in, bed good night sleep, did not have for wait long for lift even being on the 9th floor, free wifi, arranged

great food in the restaurant, lovely spa and gym with free use, stunning views

being able to use the swimming pool, sauna and steam room was a big plus!

didnt work in room no hair dryer had a room where i could hear staff making noise taking laundry and rubbish

room (303) was positioned right next to the laundry room which had machines on all night long which meant a poor

staff had to locate a bottle of brandy in another area finally on arrival a large bag of obviosly laundry was

to complain about although it was noisy on the first night with the laundry delivery but that s not hotel

on-site parking

laundry facility was a plus, and moderately priced

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

great to find laundry facilities

shower ran hot then cold. room next to laundry so smell in hall was not great.

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

laundry was never picked up although it was lying in the room in the right

it was far away from a lot of laundry service places.

someone was in and out of cleaning/laundry cupboard late and through the night

breakfast was amazing

staff were great at informing us about what time the kitchen closed and about the sky bar

beds sagged a bit in the middle. no blow dryer or laundry services.

better to have laundry

cleaners carried dirty laundry through the eating area

staff was so friendly and absolutely fantastic with the kids

we didn't get to bowling or the pictures, but we went to the casino during the day & for a 1st experience it

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

wifi access was so complicated with sign-ups i gave up

loved the bar and the clean rooms, great value!

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks

the wifi was open network rather than password, which was not safe enough to use with my work laptop so

no laundry service.

in morning we asked if we can get a late check out as we were so ill

very friendly, loved the netflix link up on the tv and free wifi for the night time when your settling down

nice rooms, nice bar restaurant area. friendly staff

our room was very large which was great with 2 kids and the view was stunning over the clyde

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

our room was above kitchen and laundry

the laundry machine noise at night in the 3rd floor

i asked about laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

location is great close to bar and gardens

amazing very clean and very comfortable was bigger than i expected even had an extra room free wifi no password

very nice breakfast was fantastic, staff very helpful would definately use again if the wifi

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

have been nice if public computers for the internet and laundry facilities had been available

decent wifi

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

they even did my laundry for a small additional charge

dirty laundry from another guest still in our room when we checked in

friendly staffs. worth getting the breakfast deal.

the fact that our 3 kids had a bed each

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

the rooms were large, the place felt homely, the bar was reasonably priced and the leisure facilities were free

room service was slow (discount given and food was very good

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the trip was ruined by a 100 laundry bill for one bag of laundry

staff friendly, hotel very clean, room service excellent, the pool and gym was fantastic.

staff at the reception desk was very helpful and friendly. they were very nice to my kids

excellent bar and restaurant

that dogs aren't allowed in the dining room, but given that we arrived with him and paid the pet surcharge i

room service was excellent

kids banging doors like 40 times in the morning and our guests having to leave the bar at midnight

pet hate of mine

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

- we made use of the gym, pool and spa facilities - fantastic

pool area was a little dated

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

location. pet friendly

we tried to order room service but no one ever answered the phone

very good stay, in a fine west end of glasgow location, with great breakfasts and good daily room service

we took advantage of the laundry service and was fab

wifi and casting to tv was an added benefit

the best part was the staff, we needed early check in and the lovely daniel made that possible for us

unfortunately, i did not order breakfast

to little food menu and a lot of kids about

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

no laundry facilities but this is a very minor point.

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

no cooking, towels, must be bought, no laundry.

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

have liked a better breakfast selection for room service - fry up or fruit and yoghurt were the

room was filthy, half drunk bottle of water in the fridge, hairs on the floor, dirty sink, no wifi, uncomfortable

shower was great. bed comfy. good room service

2 days for a laundry service

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff lovely! security man gifted our kids a small teddy bear!

the laundry service was very expensive, compared to other similar hotels.

would have been great if the hotel have coin / self operated laundry as the next available self operated

the price for doing laundry.

would have loved to experience the hotel facilities, the bar , restaurants, atmosphere under normal circumstances

luckily, it wasn't too far from the hotel, but as i was travelling alone with little kids and luggage after a

free gym access, room service

also had kitchen at side with microwave and fridge

brand new hotel (but still build work in progress while visiting, no gym, no air-con): great shower, nice

breakfast had everything you could think of , have to order the night before for 5 discount

it had a great bar and restaurant and was open quiet late which suited

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

communication about wifi, services, breakfast upon checkin

very good service. room excellent. bar staff very helpful

wi fi not working did not pick up the laundry like they said they would

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

staff were friendly and they had my room ready for me as i had requested an early check in which i really

needed a late check out which most hotels charge you for, they gave me one free of charge for an extra three

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

why can’t guests without kids open the windows

why can t guests without kids open the windows

we had rose petals on our bed and a complimentary bottle of prosecco chilling in an ice bucket for our arrival

laundry options are expensive

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

had room service deliver a pizza at 3am and it was best pizza i have ever tried

laundry was the only problem

we also used the laundry service which was so so easy and efficient

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

body towels had a weird smell, something wrong was with the laundry

outlook on to back of buildings with laundry(

no laundry slips or bags in room.

big comfy bed, good tv, wifi, great shower, a great hotel room and the staff were all really nice

we ordered room service and the food was delicious and fairly reasonably priced (as far as room service goes)

sofa on left hand side of bar area opposite windows wasnt that comfy imo

no room service

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

did not have breakfast, only slept one night, but room had everytxhing i needed and wanted

in dublin, i emailed the hotel to make them aware of this and was upgraded room and they put petals on the bed

early check in would have been helpful but was not avaiable

we did not find laundry near.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

left my laundry to get done at 9am and they said it would be done at 5

it was clean and we wanted an extension for late check out by 20 mins which they considered

nice to have the bar available once returning from walking/touring the city

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

very fast laundry service

clean organised and again staff were helpful and efficient at all times we visited the spa and gym

the recent refurbishment was excellent - fantastic restaurant & bar areas. well done!

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

gym could have been better

i found a hairdryer an iron even an xl large tower, a coffee machine whith all the extras mini bar very carefully

were working very late so were disappointed to be woken up by room service even with a do not disturb sign

very nice allowing early check in

wifi overall good but not great for streaming at busy times

dated furniture, water scalded me, delayed checking out due to computer issues, couldn't phone room service

have had self wash facilities so that we could do our own laundry as we were on a long trip

staff were fantastic got an early check in and were so helpful with any requests

spa and gym were excellent, the staff were very friendly and helpful

the spa was amazing the drinks were really nice and all staff very nice too

the toilet was spacious and the rainfall shower was excellent

free wifi with good signal

the room service is the best i have ever had and i wish it stays that way; always great and always

massive comfy bed - best shower ever - huge flat screen tv with sky movies and sports - wifi was great - staff

accommodation, hotel exceeded expectations, room service was amazing also

of pool/ spa facilities which didnt reflect in the price

laundry facilities would be useful, but in every other respect it was great.

location great room service, for food/drink using the ibis app

the lobby had coffee and pastries out all day, a great bar, and a 24 hour kitchen

breakfast, staff, wifi, bed comfort, shower all perfect - can't complain about a thing

rooms were great and close together as requested, we also requested to have an early check in and when we arrived

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great same day laundry and really nice food

also, we had our laundry done through the hotels service

kids running about corridor at 11.40pm at night

room was a great size. pool was amazing and the kids loved it.