didn't know there is laundry facilities

the play barn was fantastic for kids, enough to keep them occupied all afternoon and more

comfortable cleanliness very pet friendly

the hotel app is okay but depends on having access to wifi which does drop out at the resort

hotel shuttle was excellent to and from the ferry

wifi signal was awful and non existent in our room and other areas of the hotel.

parking is very tight!

the wifi is good and the hotel is nice with

bed amazingly comfortable, lots of little extras in room, speciality teas and coffee breakfast was all fresh

also room service is advertised in the information booklet that's given to you in your room and when we

the breakfast was excellent and the kids loved the little games area

very friendly, welcoming and efficient staff, good food and an excellent breakfast.

since you have all that lovely garden space, it would be great to have a wee play park for the kids or just more

wifi and phone access is poor

also the hotel is right beside a road so was a constant worry that kids would run out (e

parking was ample

rooms were expensive for what they were, possibly due to the fact that we stayed during the open golf

hotel was not worth price paid, which was likely inflated due to the open golf at troon

staff very nice, plenty of free parking bar area nice and welcoming

property was lovely, lots of parking space, nice clean room, great location , not too far off the motorway, and

good too depending on what your looking for rooms lovely but a bit costly for hotel without a spa or pool or

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

spa bath was not working upon arrival

they were also brilliant and patient with the kids running around crazy

room service a little expensive at 4 charge per person plus cost of food/drink

we liked the laundry service

and food in restaurant and room service late was 10 out of 10

some sort of kids convention knocking on doors when trying to sleep

the wifi is super slow

always a good breakfast and comfortable room. very close to the airport.

no laundry facilities

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

room itself- ground floor opposite the laundry room

beds are so comfy and the free wifi, i always try to make a booking at holiday inn or the holiday inn express

onsite restaurant and bar with a good breakfast included

we had a lovely meal together with our pet dog back in the hotel room enjoying the luxury

wifi was intermittent and slow. tv system was tempremental.

we used the gym which was well equipped and went for a swim (heated pool) - opening hours were great

sure if the golf club is owned by the hotel but no draft beer available in the clubhouse

the breakfast is top quality

to go up to our room and got to our floor out of the lift we was greeted by a huge pile of solid laundry on the

eady to find. good distance from airport parking. comfortable bed and great sized room.

the bar area was cold

that there was no food available between breakfast and dinner and the pool not being open

of the revenue of this hotel is non existent at the moment - airport stays, airport stays plus parking and also

in house guest laundry

definate noises through the night, fans, refrigeration unit or laundry next to or under room

restaurant and room service meals were good

breakfast room service again excellent

comfy, good wifi, enough power sockets to be manageable

clean and comfortable. really nice bar and restaurant. great breakfast. friendly team

that was carrie's thought our stay, the restaurant and bar staff were equally so

excellent staff, breakfast was amazing and the rooms were lovely.

quiet, comfortable, fast wifi

the room was sparkling clean and had a mini bar with soft drinks, alcohol and sweet/savory snacks

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

wifi was very good, both for personal devices and a work laptop

very good breakfast, despite lockdown. room service was excellent.

good choice on menu. easy to get to and ample parking. great character.

service couldnt be faulted even when took a trip to the bar at 4am

bar staff had no knowledge of bus routes and front desk didn't seem confident either

wont be taking kids as cleanliness in the poolside is shocking

spa amazing jacuzzi could have been slightly warmer

did not use the kitchen faculties or the bar as we were out the whole time, we did use the swimming pool, sauna

helpful and friendly staff, great location, great food, huge room, free parking and amazing price for everything

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

enjoyed a swim in the pool in the morning

facilities, great wee swimming pool for kids, awesome breakfast, comfy beds, good hospitality lounge, great

friendly staff lovely premier room, free mini bar access to club lounge fabulous breakfasts and dinner was

from more vegetarian options, a better selection of cheeses, and perhaps some pancakes for the kids

small desk was handy and the wifi worked great in our room

the parking is available at the property which is very helpful

good big garden messiive parking easy excesses

there is good wifi and parking

didn't work in our room *the roaming broadband on my phone was faster & more reliable than the wifi

lovely modern room and very kind staff. the bar was cosy for us too.

overall a very great overnight stay with the kids, thanks

/ restaurant with great food and beer, room was excellent and airy, nice shower / toiletries and wifi very good

the cooked breakfast was delicious and there were other options too

wifi really needs to be sorted

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

early check in and free guest laundry albeit dryer needs an upgrade

great to find laundry facilities

placed next to laundry room so wakened with water noises and banging and clunking trolleys from 5:30 am

shower ran hot then cold. room next to laundry so smell in hall was not great.

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

have been nice if public computers for the internet and laundry facilities had been available

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

we would have cancelled sooner but our kids were exhausted by the time we got to the room

it was far away from a lot of laundry service places.

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

roof top bar was amazing and very reasonably priced

rooms, clean and has air conditioning, very pet friendly, amazing staff, roof top bar and great food in restaurant

check in reception staff bar staff very helpful very clean rooms nice touch with a welcome

to concert venue, good size bedroom, comfortable bed, pet friendly , liked the automatic lighting when i got up

great to have a gym, pool table, table football and a photo booth too

i liked the ability to connect my phone to the tv and the good wifi provided

didn t realise that the charge was for per pet not per room, a little bit unhappy with that

better to have laundry

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

good supply of breakfast

room, great city views, awesome breakfast, good location, good shower, 12 o'clock checkout, free parking

no laundry service.

gym was average

location is perfect and avoids any struggles getting tired kids home

bar wait was very long not enough staff on the bar had to wait along time

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

i asked about laundry

our room was above kitchen and laundry

the laundry machine noise at night in the 3rd floor

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

unfortunately the bar was closed

we were very dissappointed that wifi didnt work and we had no signal at all during our stay

location is great close to bar and gardens

the reception staff were very helpful and their help in accommodating a late check out was very much appreciated

excellent bar and restaurant

we also ordered room service from the restaurant (always a nice treat at hotels that offer it) and this hit

place, great bed, great bathroom, very nice food and room service

gym was a little small and limited in function, ie no treadmill

also next to a noisy laundry room

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

wifi bit slow, room and facilities slightly tired, 25 extra for a dog even though quite expensive

most staff were helpful, early check

we phoned down to reception to ask how much breakfast would be for kids and they didn t know

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

the swimming pool is warm and free

the staff from receptionist to room service were very welcoming and polite

laundry service not available at hotel

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

the trip was ruined by a 100 laundry bill for one bag of laundry

love the late check out time too as can have a lye in after breakfast

great gym facilities

a guest self serve laundry would also make this great hotel even better

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

the same day (24 hours) laundry service should be made available.

friendly and always smiling especially at our breakfast the young lad was superb at his job my kids loved

i asked for late check-out and the front desk said it was okey

there are no facilities that you might expect in a dorm such as common area, laundry options, kitchen

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

no cooking, towels, must be bought, no laundry.

a very friendly and helpful staff, quality laundry, comfortable beds with privacy, good lockers and nice location

the staff were okay but they briefly lost my laundry

we took advantage of the laundry service and was fab

rates, location, clean and comfortable rooms, free wifi, friendly staff

the bed wasn t make the other day and the room service didn t close the door correctly, when they get us new

late check out and how comfortable the bed was

breakfast was exce lent, covering everyone's preferences.

the gym had everything needed for a good morning workout

one staff member helped me sort the wifi on my child's medical device

i think the breakfast was good as my kids were very happy with that. location is good also.

having the little kitchen was great, the fridge was useful

nice furniture - huge comfy bed - nice view - breakfast is ok - great location - very good wifi - nice

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

for price this was superb as cracking breakfast thrown in also which was really nice

kids loved the pancake machine

amber the lady at the welcoming desk was absolutely phenomenal and the room service was superb

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

was perfect for family; comfortable beds (kids loved the bunks) and great shower

on arrival for check in were absolutely brilliant and could not do enough for us,gave us an early check in aswell

laundry options are expensive

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

access to the bar whilst we waited for coach parties to go up kept us calm

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

5 small window overlooked hotel's bins & dirty laundry

location, pet friendly, clean and lovely staff

we got an early check in

nice hotel for a night away with out the kids

2 days for a laundry service

staff was very helpful with info on laundry service.

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

the room was very comfortable, the food delicious and the room service impeccable

no laundry facilities close by.

we also used the laundry service which was so so easy and efficient

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

outlook on to back of buildings with laundry(

body towels had a weird smell, something wrong was with the laundry

no laundry slips or bags in room.

welcoming the hand written note from rosie was a really nice touch mini bar had good selection room service came

great staff, decor and chilled bar area. room was great too with a really comfy bed.

balloons and pictures for us arriving so that it remained a surprise x gave us a complimentary late check out

an early check in from reception and an added bonus of a later check out which was excellent

located, very nice bar, comfortable beds, snacks and coffee in rooms, laundry service

facility reception not helpful laundry service is poor carpet was dirty room selection and location was bad room

refrigerator in room laundry is 21 which is extremely expensive, it came back soaking wet and they lied and

the hotel was in a very good location with comfortable sized rooms with late night room service and a bar

breakfast was mediocre

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

wi fi not working did not pick up the laundry like they said they would

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

we ate twice in the cafe bar and the food was excellent both times

convenient. security. close to bars, shops, bus and train. clean. late check out

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

very fast laundry service

thank you for the late check out

the spa was amazing

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

would have been nice to have a room service option or a cafe on site other than the upscale champagne room

very central, great breakfast, quiet

room service excellent

as above - woken early by a laundry van!

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

ileda checked us in and we got an early check in which was great

wifi kept dropping out only 2 caffeinated coffees in the room

bar downstairs

very nice allowing early check in

room service, no restaurant no bed and breakfast

modern and spacious, bed exceptionally comfy. bar was very nice. hotel right in city centre.

we did not find laundry near.

self service(paid) laundry facility and was advised to go to euro hotel who politely refused

left my laundry to get done at 9am and they said it would be done at 5

was perfect for 2 adults and 2 kids for a one night stay

accommodated us for early check in which was a huge help

parking validation was easy. short drive to restaurants and laundry facilities.

when it was still going on at midnight i called down and she said it was coming from the laundry and nothing

easy location, free parking with clear instructions, easy check-in and friendly staff

reception and bar staff very helpful and friendly. good breakfast. canny shopping centre

great breakfast with a big selection of full english, cereal, toast, pastries, pancakes, fruit and

have had self wash facilities so that we could do our own laundry as we were on a long trip

amazingly large room, excellent spa/gym

the toilet was spacious and the rainfall shower was excellent

oh also the wifi was very strong

bed was comply good wifi staff friendly nice and modern good space in room xx

slight mishap in the restaurant with burst pipe at breakfast but staff handled situation well

great location, excellent room, wifi/tv superior to any other hotel and a free rubber duck!!

quiet chilled bar and my daughter was allowed in which in glasgow it’s hard to find somewhere kids are allowed

wouldn't stay there with kids (nothing to play, no greenery or playground nearby)

wouldn't stay there with kids (nothing to play, no greenery or playground nearby)

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

great same day laundry and really nice food

also, we had our laundry done through the hotels service

workstation and wifi excellent to work remotely

the pool was lovely, could be used as single, couple or family

room service- i had already messaged ahead to get a menu- was told that it would just be what was

property not a chance but if you are missing anything from the room you can get it at asda as room service

they even did my laundry for a small additional charge

i arrived to book in and went to my room, the corridor was filled with dirty towels, laundry, cups, glasses,

dirty laundry from another guest still in our room when we checked in

the breakfast and evening meals were freshly cooked and hot, the service was friendly.

easy parking

laundry facilities would be useful, but in every other respect it was great.

central and late check out

order to room service, location, everything very high quality

breakfast

happy with the hotel and late check out was even better, would definitely stay again

never used the wifi as 4g was strong

very poor view ( a wall )very noisy stay ( air vent system & kitchen vent system noise outside our room

got an early check in which was great after travelling overnight

was early, could have paid for early check in, but was happy to store bags for free and have a drink in

unsecured wifi which meant could not access mail and internet. emergency exit door locked