perhaps she should not be customer facing, maybe laundry

thanks for the guest laundry

the coin laundry and fitness center were both super convenient

located by the beach, with a gym, pool, and 24h laundry room

liked everything, the fancy coffee machine, the microwave, fridge, the laundry room...

laundry is on same story but confusion finding it, after taking clothes down stairs then back up

the pool was fantastic, convenient shuttle, appreciated the guest laundry.

property was quite nice, mostly covered parking, guest laundry, very nice pool

and the laundry on site was an added bonus, we didn t have to travel with dirty clothes

guest laundry washing machines could use to be cleaned.

have onsite laundry available for guests to do their own laundry

it would have been nice to have laundry facilities but did not play in our decision to stay

there weren't any laundry service available.

no personal laundry, small gym

there was always space at one of the pools and there was a nice amount of shade to get out of the sun

no laundry mat

the beach across is unusable and the kitchenette is super small

pool , location to the beach, room and shuttle downtown.

room service was poor, floor was dirty and sandy feeling liek it was never cleaned

i love the property just wish they had rooms with kitchen washer and dryer to stay longer!

was great, breakfast, great loved the shuttle service

couldn't get hot water at the sink in the kitchen

the free parking, back bay area, pool view room, breakfast, staff were nice & accommodating

i love the fact that they had the ev chargers there which i didn t know i have an electric car so meet me

easy to get to duval street gym was decent

previous to arrival and given a room with no balcony and view of the garbage cans and dirty laundry

our room 255 vibrated really bad! as if there was a huge load of laundry rolling underneath us.

some rooms come with terrible street views of the hotel laundry bins

there was laundry bags in the hallway and near elevators all day and night

dishes from room service outside of a couple of rooms in our hall for over 8 hours, also a large laundry cart

we never got any towels for the pool had to go ask we were told they were doing laundry

the room lacked a closet. some rooms also seemed small. no room service.

what switches worked what lights and the lighting didn't go overtop of where you needed it in the kitchen, and

the website was misleading with complementary gym pass

i really liked the tiki bar pool side. great after a day of exploring

our room was located next to the laundry and the staff gathered there in the mornings and were very loud

hotel was nice but my room was obviously beside the laundry room and it was very very noisy

first bedroom had problems being next to the laundry room which was very loud and a plumbing leak through the

room was horrible, the floor was buckling and coming apart, the laundry was next to our room and the sound of

next to the laundry room

also, they were working on the pier and wood planks with nails were floating in the water were kids were swimming

had room service the night we arrived

the staff was pleasant and accommodating as i was booked into a one king size room with small kids

also, they were working on the pier and wood planks with nails were floating in the water were kids were swimming

pool and the beach are very clean and very easy to enjoy

we also appreciated the laundrymachine

the location, the history of the place, the amenities (kitchen, pool, laundry, ice dispenser, wifi connection)

onsite laundry facilities, beautiful gardens and pool

beautiful grounds in the property. great pool, laundry available with kitchens.

had laundry available to residents (although you need quarters

also has washer and dryer inside unit with laundry detergent provided

hour; muffins in the morning; dove ice cream bars; comfortable and quiet room; full kitchen; laundry facilities

kitchen was well equipped, laundry

the bathroom in the main living area is nice as well as having the ability to do laundry right in your own room

2 bedrooms,living room,kitchen area,laundry

pool and bar on rooftop

i enjoyed the gym

hotel, walking distance to nice restaurants, duval street etc, quiet, relaxing, friendly staff, adults only,

also liked talking to alex at the pool bar about restaurant choices

adults only a major plus

minor points but no laundry facilities and building we were in was being painted during our stay, would ve

i would love to see laundry options onsite.

there was nothing we didn't like. maybe add an onsite laundry room or service.

facilities, welcoming staff, hot tub & the pool, great breakfast bar & happy hour wines and snacks

breakfast, better than continental, not full blown, cereals, make your own waffles, fresh fruits,

daily service did not pick up my laundry order

the pool is surrounded by lush trees and flowers

pool area was nice as was the sun deck

breakfast not until 8:00 am

breakfast was tremendous with many fresh choices, well planned and delicious.

quiet and close to everything. nice pool and clean room and facility.

wish there was another bar by the pool or better pool service but not a big deal

no lobby bar to encourage socializing

not to mention the great continental breakfast in the morning and the d'vine

properties online but decided to take this room because it offered a private french balcony i sea spa bathtub

was very helpful, the location was great, and breakfast was very good

fabulous breakfast with exceptional service

bed was amazing! pool and amenities were lovely.

loved the pool right by our room,the peaceful grounds ,free toiletries, free breakfast with healthy choices,the

loved the pool right by our room,the peaceful grounds ,free toiletries, free breakfast with healthy choices

toilet was broken and it took 2 attempts to fix, knocking 3 times in less than half an hour about room service

free coffee and real iced tea is a available near the largest pool all day and most of the night

gardens, walkways, and pool areas

2 different hotel employees said the laundry uses up all the hot water

the staff are lovely, the breakfast is perfect to fuel up for the day, and the location is ideal

just perfect...pool , jacuzzi , palms and very close to duval str , bars and restaurants. ..

didn t really get hot, & let s not talk about the roaches and bugs in the shower and in the kitchen

mozar was always cheerful in the mornings during breakfast and wished us a good day on our way out for our

wanted a quite room but was placed above laundry room was woken up with load noises bang that shook room 4 times

no on site laundry facilities

which i knew but we went there for our kids and when something is advertised as a beachfront property that's

hotel was very beautiful, staff was excellent! pool and pool bar were great!

we never had room service ... and had to use the same towels

breakfast, cocktail hour (which is actually 2hrs, everyday) with live music, access to laundry

parking, breakfast, open bar 5-7 pm and live music make it all betterud83dude09

everything i needed along with an available hot tub and nice pool

like to sleep in darkness, and there was light from the pool which you had to have, but we could have done

the front porch is so encoring. the pool was an added surprise.

we ll stocked gym and an on-site laundry

free shuttle was excellent, laundry facilities were amazing and pool was well kept and clean

location, free parking, laundry service, drinking water bottles

breakfast buffet, pool/bar; guest laundry; shuttle to down town key west/ bathroom

laundry room had a sign that said you didn't have to feed the machines but it was not prominently

our room was close to the rooftop bar which made it noisy at the weekends but luckily they don't stay open too

small pool but very good just to be in the

the pool area was a bit on the small side

the view from the balcony overlooking the pool was amazing and access to the hotel was super convenient

rooms are small and dark, bedding box was dirty, no mini bar or fridge, no window in bathroom, pool area is

i was happy they had a laundry on site

they didn't have a laundry room.

laundry facility could have more washers and dryers, only 2 & they were being used the entire stay

laundry inside the hotel saved our holiday

complimentary laundry, hair dryer, iron, stocked keurig coffee machine, large flat screen tv, and spacious pool

paid for one night 300 usd and we stayed in a room above the laundry where in the morning we could only hear

there is a laundry room which is nice to wash your swim clothes

and, the provider of outside laundry services was said to be away on vacation

and across the room in hall was the dame elevator, laundry room entranced and ice machine

we stayed #701,that was on the laundry space so there was a horrible noise and big vibrations in the room

i love the laundry, kitchen, big bedroom, big bathroom, living room

towels upon check in and i was told they were doing laundry and they would bring some and they never

to us had a door that was very noisy when opened and closed (at all hours) and you could hear the laundry they

the refrigerator, laundry machine, microwave, stove is very nice to have and the air conditioning was amazing

so bad had a bad neck wifi abysmal no on-site facility for laundry or ice overe priced parking but by far the

self service laundry room to wash and/or dry the families bathing suits used daily at pool or hotel beach area

we wish their beach bar stayed open later and had provided entertainment

exceptional restaurant and beach bar on site

the bed linens and pillows and the pool. the maid service very discreet never interrupted

it was a little expensive and the gym was rather weak. other than that, it was great.

beautiful view to the ocean. spacious and clean rooms. laundry room was available.

the laundry room was confusing

daily resort fee, expensive to do laundry, limited selection on complimentary drinks

laundry facilities were clean

laundry room was good addition and reasonably priced

no laundry room and few and far machines

due to covid, room cleaning/laundry was a bit different than anticipated but they brought anything we needed

fact that housekeeping slammed the laundry room door every 30 seconds outside our room, every morning

so you put the wet towels and washcloths in the provided woven laundry basket

everything fantastic, even got over them losing my laundry for the weekend

cruise ships docked in front of the pool blocking the beautiful view.

room service and house keeping was bad, the service was poor , the internet wifi never worked in my room during

didn't like that junior suite says there is a whirlpool and bath spa and there was none of this in the suite

room service was amazing

i liked the atmosphere and location. staff was helpful - sunset pier and pool were great.

lounge chairs around pool need replacing

prompt/timely transfers to downtown made the location perfect for those that do not wish to bar hop all day

while we didn't travel with our kids, we did see alot of kids, having the time if their lives in the pools &

hotel was great , the food was delicious, very nice pool and quiet if you really want to rest

noisy rooms, uncomfortable patio seating, shuttle stops early at night, lot of kids

a guest laundry facility would have been handy

the only improvement would be to add laundry facilities for guests to use

no laundry facilities on site. no free breakfast...

no laundry facilities on site. a/c set at 68 when i entered room, was quite cold.

no laundry facility