laundry service, they spoiled me a pullover, the director said will see something to compensate me,

think it is not worth the 4 stars, as the place still misses a small fridge, and the laundry service was not

the room, the view to the other island, the swimming pool and the varandas

excellent breakfast, bed was magnificent

very helpful staff, great breakfast , lovely view over pico and the city horta.fast wifi.

i asked about laundry service, they did not explain their process and i almost couldn t get my laundry back

the swimming pool was a favorite of my children

we used the spa which was fabulous

faial garden was central to the city of horta and had beautiful gardens and pool area facing pico mountain

awesome pool with a view

really have a spa or gym

breakfast was excellent

the buffet breakfast in the morning is enormous and delicious

was clean, the hotel staff is incredible, free parking was included underground below the hotel, which was great

staff, excellent location, met or exceeded all our expectations a really nice place, good breakfast

you will still have the mordern perks of many plugs to charge your devices, great wifi and warmth (shower and

plenty of parking, about a 10mins ish drive to horta

we really appreciated the cozy mattress, excellent wifi, delicious breakfast brought to our space every morning

laundry services extremely expensive

good wifi connection

good breakfast, big swimming pool with sunchair, access to gym

wifi was not working in the room ,and the receptionist did not know how to help us

ample free parking in the area

fatima and jorge are so nice with us, they also allowed us to make a laundry

helpful: she found us a car, she did pick up us from and drop off to the airport, let us use her laundry for

with garden was great and wonderful: very comfortable, clean and with all you need ( private parking, the kitchen

handy parking just outside

there are beautiful gardens, lovely view of pico mountain and the ocean, and the cutest dog to pet when you

loved the beautiful views, the pool & hot tub, & the delicious welcome breakfast

he keeps the houses, the garden and the pool very tidy

the location with a view of the sea and the island opposite, as well as the large pool, are truly exceptional

he helped us with the bags and made sure we always had enough towels and kitchen equipment

we especially enjoyed the pool and the jacuzzi