how much things like laundry cost

wifi not working

hamburgers we had via room service were superb

the room was less expensive that route but i couldn t downsize when my kids decided not to come with me

lived the big room with kitchen and kingsize bed in the 8th floor

the other bed is located in the kitchen/living space

big, spacious and comfortable rooms, very comfy beds and kitchen area is so well equipped

there s a kitchen which is great if you want to prepare your meals

our room was spotlessly clean, beautifully designed, and equipped with high-quality kitchen facilities

staff is incredible - always happy to help, wonderful with kids, patient and kind

the hotel has a laundry room so we were happy to be able to do our washing

on site laundry facility is great, better than expected.

the hotel has a coin operated laundry, ice machine and a bar/eatery downstairs where you can get breakfast

clean room. they had coin laundry on premises.

location, facilities and staff. so glad there was a self serve laundry for guests to use.

good breakfast. friendly staff

buffet breakfast due to shortage of staff to wait tables at 10 am friday dec 29th switched to room service

location and facilities are excellent. two pools made the kids really happy.

charges for wifi, parking seemed like a lot, and breakfast seemed a little over the top price wise

the breakfast buffet was amazing

liked the position, in downtown, the free parking, difficult in that area, the basement laundry, usefull

location -least expensive laundry facilities - sauna

in snooping around the property we discovered a coin-operated laundry room in the basement that wasn't mentioned

guest laundry in basement

laundry for guests. jug/kettle supplied.

no laundry facilities

no laundry on the site

no coin laundry and no kittle for hot water.

when we checked out the next morning there were bags and bags of beg sheets/laundry from the rooms in the

no onsite guest laundry, approx.. 10 minute walk.

having kitchen and in-suite laundry. parking space as well .

we were there for a week and needed a kitchen and laundry facilities and our room had both

the kitchen amenities were minimum. laundry detergent is not in the room, not free.

it comes with in suite laundry and full kitchen living room and bedroom

nice to have a full kitchen, including dishwasher and laundry

only negative was that there was no guest laundry, but i had not checked this out before booking, so my fault

if there would have been a self serve guest laundry room, we would have made use of this facility absolutely

laundry service is very expensive, no laundry on site, if you want laundry done, they outsource it

didn't have a laundry to do your own washing, and no chairs on the balcony so you could sit and enjoy the great

linens had that fresh laundry smell

laundry service was well priced & efficient

pool was in their nightclub which i did actually like as a quirk, but it was quite cold and there

wifi really wasn't up to current standards.

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

nicely decorated and very comfortable room, very friendly and efficient staff, wonderful breakfast

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir

spa service/menu really, just an on call massage option you can book in advance

not a negative but shame spa was being renovated as i would have liked to visit this

oh and they had the best gym equipment in the hotel that i ve ever seen/used in a hotel

we were told that the restaurant was closed due to a plumbing fault and that as a result no room service would

laundry service was fab and staff were very friendly and helpful

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for

my stay here- clean, modern, spacious, water replenished every day, laundry facilities, great shopping and

onsite laundry, great location - handy to restaurants and a great little supermarket opposite where we

laundry app not user friendly so had to purchase a $10 card to the put money on

was a mix up with my laundry and the staff did all they could to rectify the situation

also the laundry service was very

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in

kids running all over the place. 1 elevator was broken for the duration.

the room space can be bigger for a family with two kids.

service in the restaurant was poor, room service neglected to bring us a gift that had been sent to us, it seemed

great bedroom, gym, pool and location

wifi was good, pool and gym were great

surprise in her room: a dish of chocolate covered strawberries and 2 glasses with a note to call room service

room service food (from jean georges market) while quite good is

that there is no guest laundry

have live a self service laundry room

laundry expensive.

laundry services - self serve would be great. laundry service provided was extremely expensive.

very friendly staff! laundry service 7 days a week.

they have an initiative to cut down on laundry

excellent location to downtown, spacious rooms, facilities for own laundry

is great, staff helpful and friendly, spotlessly clean and great facilities including pool and laundry

we enjoyed the swimming pool and steam bath and used the guest laundry facilities

had gym, pool & laundry

location, loved the pool, rooms were clean and cool (perfect for a getaway in a heatwave

friendly front desk staff and bar staff

price, restaurant, location, staff, pool

food choice was good, restaurant staff very thorough, but bar staff sometimes slow when lots of people

kids were sad

remove the charge for me however, for a business traveler it's important you have access to good laundry service

was a bit patchy - don't restock things like laundry bags and need prompting

we were upgraded and were not charged for laundry

i also didn't like that there were no laundry facilities

laundry service expensive (same price as buing new clothes), also parking service quite expensive,

laundry facilities, leisure facilities, spacious room with balcony in central

i used the laundry facilities and they were also very nice

a small shop was available on site to purchase laundry powder or some items if needed

the well equipped laundry room was very useful

loved the hot tub and self service laundry

no washing machine in the apartment, laundry room some times busy with only 2 washing and 2 drying machine

self contained units were great for families and the communal laundry was a bonus for a family who has been

loved having a guest laundry on site too

laundry facilities

50% of the laundry machines were out of service.

liked that the beds had been washed in low scent laundry soap so did not reek of scented products as many hotels

of some basic amenities such as a microwave and a guest laundry

little things missing - laundry bag would be nice

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

laundry at hotel or downtown

i didn't see any laundry facilities on property

if you d like to use the laundry facilities, make sure you have $2 coins available otherwise you can withdraw

no laundry bag to put worn clothes

no laundry bag

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage

has pool and gym

the wifi quality is average, it disconnects frequently

no room service but that is ok i just order from skip the dish

i worked 20 years as a casino manager

room service from the in house restaurant was delicious

small gym, no parking, the valet was 45$ a day

sat by the cozy fireplace

the food from room service was surprisingly tasty

no pool :(

i know it s something they would catch because i use to work in the laundry room at a hotel for the summer

no guest laundry which is not helpful for overnight guests

guest coin laundry

good location excellent laundry bottle of water

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up

great location, very friendly staff, guest laundry services

laundry in the basement was cold down there

watch was found in laundry, and the manager jumped my car and saved me $25 for a cab doing it

also when i arrived i was advised there was no room service due to covid which was not advised at time of

one would think breakfast would be included we never had any food there so i can't commit on the kitchen

self-service laundry is not always available

breakfast, bathroom tub and sink were not the cleanest, beds were fine, some guest had laundry clunking in dryer

easy, fairly priced laundry on site

very friendly and helpful staff. easy access and very clean with good guest laundry facilities.

there is a superb guest laundry on first floor which was great as we stayed four nights

also loved the pool as well as the huge gym

sandwiches at the bar were very good

room service and the food at the restaurants was excellent

bed and pillows superb - gym facilities great

if you don’t have kids the pool and hot tub area wouldn’t be relaxing

i wish there were an onsite laundry facility for guests.

laundry prices could be more affordable

no self serve laundry

also, i appreciated additional services like laundry: my coat was cleaned decently and very fast

use of ywca gym and pool facilities next door was great

ear buds on floor - restaurant dinner was very overpriced with low food quality - no self service laundry

no laundry or stove/sink

no laundry facilities.

a laundry would be handy

since we were still in the tourist mode we were not able to connect with the off site laundry

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

absolutely fabulous to have access to a laundry

the hotel also had a laundry which was really handy and a tim hortons across the

nice to have coffee/tea making facilities,iron and ironing board in room, and self serve laundry

good location. coin op self service laundry. adequate breakfast. knowledgeable, friendly staff.

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

for laundry service as there was a large red wine stain on my husbands sweater jacket, and they got it

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they

breakfast staff could be a little more friendly and attentive.

delicious breakfast, awesome cocktails and great location

it would have been great to have a laundry room too in the hotel.

and exactly as advertised amazing kind and helpful staff great bar and restaurant on site very clean rooms great

bar attached to the hotel didn't open until 4pm which was a shame

too bad there's no room service from the restaurant downstairs.

a few times, wifi was not working despite being connected

most places like to save on cleaning and laundry as long as possible

no laundry service and air conditioning was ineffective

main doors would be better if self opening/touch open as with heavy cases and kids a struggle!

pet friendly, and great grassy area to walk dogs right next to hotel

there was room service (but uber eats was a good back up plan) and

i find it a bit expensive for the hotel to do your laundry

charging for wifi is ridiculous

pool

elevator took too long so we tried to take the stairs but the door to get on the pool floor was locked with

furnishings, the pool all excellent

stuffs and service are wonderful, room service is good too

no on site gym but they do give you access to local gym

didn t need it but i heard the gym is off-site so that might not be so convenient for some

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged

no gym in the hotel (i knew that in advance but that s a bummer)

superb laundry service

kitchenette had no utensils or serving ware, no laundry facilities

breakfast facilities crowded at times. coin operated laundry would help if on a long trip

gym and squash courts

especially grateful for the early check in

the laundry service was not available

could have done with self service laundry facilities.

no laundry only dry cleaning

a pity that the hotel did not have laundry facilities

laundry was ridiculously priced (eg $15 for a tshirt) to the point i had to send out my laundry

and the cost of having any laundry was extremely high for traveler s mid journey with no other options

the concierge was very helping with organizing our bags to be held while we used the gym area to shower

i also appreciate the cleanliness of the gym

the live entertainment in the bar was amazing

good location. late check out

could've been a bit cleaner and no coin laundry or anything maybe one day they will get that

traffic could be heard from the room should have laundry services

no laundry

site restaurant, sports bar and cold beer and wine store

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service

and footsteps from neighboring rooms, and there was disturbing machine noise from the nearby laundry room during

they have a clothes line in the bathroom so it helps with drying laundry

we were complimentarily upgraded to a larger room with a sea view when i mentioned it was my kids’ first time

the place is excellent, clean, nice view, nice pool & hot tub, friendly staff

no laundry facility

no more laundry services

personable staff, clean room, amenities and breakfast; we were upgraded to a junior suite

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

kids running and jumping early in the morning

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out

clean, perfect location, comfortable, cosy, friendly helpful staff from the front desk to the bar to the

noisy from bar at the corner street

wifi not great on the sixth floor and bed despite the nice sheets was a little on the soft side

the breakfast was delicious, and happy hour in the bar was great

great to have a laundry room too

some other great amenities included free on-site laundry (this is rare for a hotel

guest laundry can be used only from 8am to 10pm, which are business hours.

caught up on washing in hotel s laundry room

it was great to have laundry facilities (didn't use); room was comfortable size and had a sink (faucets

location, room size and facilities (kitchen/laundry), service

rooms are basically an apartment with in-suite laundry, office area and well equipped kitchen

we received an unexpected upgrade to a wonderful room with laundry cabinet-this made our stay very comfortable

the self catering facilities and laundry were great at the end of a three week trip and to prepare for returning

exceptional professional and discreet room service daily

will say, as we did stay a bit longer there was no laundry facilities in house

the pool, spa and gym were lovely and well fitted out

pool and spa were appreciated by the kids

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

no room service.

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

could not qualify as luxury suite with a kitchenette

and bar were very expensive , i would suggest lowering your prices to attract higher volume of

location, great room, super friendly staff, loved the daily room service and the daily free cookies

room service closes early.

there are laundry facilities available in the hotel which was very appreciated after travelling for nearly 2

laundry facilities are very useful

guest laundry every 2nd floor is a bonus for travellers staying over

great to have laundry available on every second floor

having a guest laundry room worked out really well for us

everything and the laundry facilities were a good bonusgreat setup

24 hour business centre, gym and free self serve laundry, and snack machines

the common usage areas like the pool, laundry, gym are very accessible and well maintained

staff should have alternative laundry rather then using guest laundry, especially when there is only 1 machine

the laundry machine, it looks a bit dirty.

as a family of 4 we loved that the laundry was free to use as often as we needed to as this took a lot of stress

modern decor, very spacious, choice of coffees/tea, complimentary laundry facilities

able to do laundry was a definite plus

very friendly staff, laundry available clean. close to everything

they had a great workout room, hot tub, and laundry room

the hotel doesn t have a laundry service (maybe worth updating their description as it says laundry + dry

no laundry facilities and 1 front desk person who was less than helpful.

laundry was mixed up with another guest when we are calling sometimes none from the reception is

no laundry , but could go to next door hotel. and sauna facilities under repair.

needed a laundry to walk next door to another hotel was a little hard

my room seemed to be under or quite close to whatever the laundry facilities for the hotel are, and all i heard

sounded like laundry was going at night time. we could hear from our room. thin walls.

the bed in the room shook all night from the laundry room

waits and overcrowded elevators with college kids partying all day and night

early check in and helpful front desk.

excellent room service

those who do not know, this hotel is pet friendly, and it is also attached to vancouver's only casino, so guests

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

incredible place, so trendy, the lobby has the best decor, nice areas, excellent room service.

tho is new but very shabby bar lounge

casino close by. 24hour convenience store, 24 hour gym.

wifi was strong enough for video conferences for work

down side was no room service or breakfast till 7am, being early birds this is quite late for

i loved the number of ev chargers.

couple restaurants are located in casino so kids under 19 cannot go

very helpful with doing laundry

wifi in the bedroom was unavailable, when mentioned at reception they couldn't help

part of town) and the amenities provided (outside of breakfast, which was great, and free 'wifi' there wasn't

the staff was super friendly and was even able to accommodate an early check in

wifi wasn't strong enough

in-house laundry for guests was useful for our travels

it has a pool (in doors so loud), laundry, restaurant (kids eat free

coffee not so much :) we very much appreciated the excellent service in all areas and having laundry facilities

laundry service they provide was slow and no one even knew how it worked

i was able to do laundry

no room service (even for a fork & a bowl) no laundry service

price and location just a hotel to sleep has no pool or laundry

was not good access to laundry services, which i would expect from a location as urban as this one

reeked of curry, curtains were hanging from broken hooks, and the hallway was full of piles of laundry

has blockage wifi connection is unable no laundry service receptionist staff is not familiar with neighbourhood

and convenient access to bus just outside front door for downtown vancouver guest laundry fresh fruit at

the cheap laundry facilities, sauna & location

gym plus laundry in the facility too

location close to public transport stops and groceries shops. guests laundry, fitness.

gym temp was hot with laundry dryers in the gym