couldn t wash clothes because laundry room closed

beds staff rooms pool

i love the lady from kitchen estela she was so nice

parking could have been little better for regular guest and not just vip

building materials piled up in parking lot

nasty attitudes dirty laundry

cigarette burns on every surface of the non smoking room sheets were covered in yellow stains

wifi doesn't work at all. bedding and towels and filthy

no complimentary coffee in lobby, my room was a non smoking room but it was clear prior guests smoked

the sheets was dirty but i was understanding because i had smoking room

location and rooftop bar was amazing! hotel lobby has great coffee bar. very clean and new.

complimentary breakfast was available and good

atmosphere, great coffee and breakfast free, clean, comfortable beds, new, fabulous rooftop restaurant, awesome

rooftop bar closed on monday.

breakfast was not to my taste

the washing machine in the laundry room is a joke

wifi was very inconsistent and really inconvient

i liked that my parking was right in front of my room.

parking was good

bad parking

room service would of been a great option

area on the second floor could use a bar during events, its a really nice area

i also like that there s a restaurant and bar on site

hot water in the shower and no free wifi

pool was chilly. bed next to air conditioner was chilly.

nothing to do about the hotel but the room above us had kids jumping and running for two hours straight

only suggestion would be, to have water available after breakfast hours

very clean. courteous staff and the kids enjoyed the pool.

we swam in the indoor pool and it was clean and there were plenty of pool towels

i rather you stay somewhere else you have to argue the management down literally over cleaning laundry for the

24 hour laundry facility and pretty quiet for a friday and saturday night

everything was clean was amused with it having a small kitchen n cooking utensils etc….

the $10 pet fee is great

clean with small kitchen, garden flowers well kept, no bugs, good price ($20 hold deposit need), amazing staff

nothing was available for us to use like the pool, the office or internet room, no ice machines,

front desk people were really nice. room was great. breakfast was really good as well.

absolutely loved breakfast

great breakfast but would love to see more fresh fruit/pastry offerings; staff was very welcoming for the

pool closed

and the hours of the laundry room between a certain

didn t like the fact that it didn t have laundry facilities, it didn t a have lobby areas where you can

they didn t have laundry facilities, to make it convenience for some of others

the pool wasn t open

breakfast very good

pricey to not have all good perks of a great hotel, no microwave no laundry bag no free breakfast and charging

time we went there, the gym and pool facilities was under renovation which was kinda not anticipated to happen

the lobby/main areas were really nice, had a good parking garage, and the pool/hot tub area was really nice

the pool and jacuzzi were amazing

room service breakfast was great and affordable.

the laundry cost was really high. $2 for a tiny amount of detergent

guest next door with kids

spa not warm enough

indoor pool and hot tub.

parking lot safety

having guest laundry available is convenient

coffee maker removed from room, ice only available bottom floor middle section of aisle in laundry room

i had to go to a laundry mat to wash towels. if not my family could not take a bath.

no laundry bags

easy to get in and out of and parking was not an issue

worth paying extra 20 a night to sleep elsewhere where it s safe and things work and free wifi and breakfast

no pool. no wifi as advertised

was told there was no deposit or pet fee by the property

i contact the front desk all he said was ok and did i need wifi access

you had to ask for wifi password and was given with hesitation

room service.

water bar & gym area

free parking 24 hour room service

pool was swamped w kids for memorialday, but probably just bc it was a holiday weekend

bar staff at the pool was very slow or just overwhelmed for most of the day

easy to use laundry facility

cleanliness, the access to the pool and laundry. the staff was so friendly and courteous.

the pool and the staff. free laundry

laundry room was a plus

indoor pool for the kids

clean, staff is excellent and great amenities including complimentary laundry facilities, pool, hot tub and nice

did i mention they have a complimentary laundry room

wifi was also not free

the hotel far-exceeded our expectations: the room was big (2 rooms), with a mini-kitchen (full fridge, 2 hot

gym (cardio) equipment was not working

they did not offer any grab and go breakfast or snacks. pool area was closed even for lounging.

the pool right outside our room

cafe starbucks terrific breakfast options

the swimming pool was very tiny

great location there is a cafe in the lobby with a nice breakfast and coffee. quiet

we didn t have any laundry bags in the room, no soaps and little complimentary items that are usually provided

signs to say where guest laundry was located, but staff were helpful in directing where the laundry was

loved breakfast!!

breakfast is good and varied

the gym is well equipped, and we used it on a couple of occasions during our stay

guest laundry was well kept

even got a laundry room if you are passing through as we were

a laundry dry cleaners service would be good. and shuttle bus to go a little longer

just one problem, and it's not huge - the laundry situation needs to be worked out

oh my goodness, even the laundry staff was using the stairs to haul towels up the stair

were told we could do a early check in at 5 am by 3 different employees and not get charged for another night,

good breakfast

staff was all on par and the gym was excellent

breakfast offerings where very good

the gym provided the needs for a weight lifting workout and has nice cardio machines in good condition

meticulously kept, extremely professional and hard working staff, beautiful pool , great gym

great location! really enjoyed the outdoor pool. room was beautiful, clean and quiet

booked a room with breakfast included

also the pool was not ideal 3ft witn tons of kids

nice outdoor area with pool, was always clean & lots of beds & towels available

not much. oh yes, terrible terrible wifi. had to keep logging on every 3-5 minutes

location is great and restaurants and bars are in close proximity

location was great, and room service was awesome!!!

disappointing that bar etc were not open, but it's covid

bar prices were astronomical

we loved the lobby and bar on the 24th floor

room set-up decor and comfort, the windows and views, location and breakfast all were

great location,gym facilities,excellent staff,parking available rooftop bar with complimentary cocktail hour

bad view. no room service. ac doesn t work.

i had a cancelled delta flight and two sick kids

no bar or restaurant

loved the small library and the bar had the best low-key posh vibe

wifi didn't work

we were disappointed that it did not have a bar in the hotel

the lobby, bar and restaurant were average

the guest laundry very convenient

there wasn t a laundry bag provided

only negative i had was the laundry doesn t accept cash or international credit cards so we weren t able to

helpful, it's a great location that is walking distance to lots of restaurant options, and the gym was nice

pool convenience

we paid for was as cool - these are little things but felt you needed to know them - ohh and the laundry room

the dryer was also out in the guest laundry so we had to wash our clothes then hand them over to house keeping

room service was excellent as was the location.

room service didn't open until 5:00 pm.

a larger swimming pool would have been better if multiple people are there at once

place was amazing, great bar and restaurant

we paid for room service to bring in a coffee

the rooftop bar was closed for renovation. we will have to go back when it reopens.

room service was spotty

i wish the rooftop bar would ve been open

the solution they use for laundry soap on their bed sheets

the bar closed early but that was due to covid.

the only thing was the bar didn t have malibu rum or plain ice tea ud83eudd2f

and gym were awesome

my children loved the pool and enjoyed the view from the room

was really nice they also supply soap and dryer sheets for your laundry if you want it

walls, it sounded like a plane landing, we found out that the room share a wall with the hotel laundry room,

loved that there was a small kitchen area instead of just a fridge and microwave on a dresser

small but nice gym

the jacuzzi wasn t working and then the pool was shut down by the city.

my husband and i had to split up and stay with our kids in different rooms and they were 8 rooms apart

room service delivered but it was missing french fries and possibly a side of

only issue encountered; requested room service during mid-week (wednesday) did not happen

no spa

stay and we were really hoping to be able to unwind and enjoy it but had to settle for several kids in the pool

i had to take the elevator downstairs to throw away items in the laundry room for items too large for trash

the laundry room was clean and well maintained, as well as the pool and lobby area

everything was great! even the laundry!

an excellent service as soon as we arrived, the room simply exceeded our expectations, the breakfast was simply

breakfast was also very nice

laundry was expensive at $11

the cleanings, no ice or laundry amenities available

hotel should close down until they can provide towels (they don't now because the laundry is closed) have adequate

all carpet needed replaced or cleaned, exercise room mediocre at best

covid restrictions concerning free breakfast, snacks and room service

location, staff, room equipment, laundry room.

as we were traveling before and after we used the laundry room . excellent. breakfast excellent.

guest laundry open 24/7 with many machines

clean, beds, breakfast, laundry room

i used the guest laundry and it was great

laundry is broken.

kids loved the indoor pool

pool and jacuzzi were closed. most of the gym equipment was out of order. terrible pillows.

kids loud running through hallways and up and down stairs i was charged twice for incidental stay

clean. gym and indoor pool.

the guest laundry was also super handy as it was on the floor we were staying on

we liked that a laundry room was available

much the staff was nice but the gym was a joke one treadmill that was almost broken and and an elliptical and

fulfilling continental breakfast

water wouldn't get hot it stayed cold it was a leak in the arm kitchen up underneath there dishwashing machine

pickup and delivery from enterprise rent a car awesome breakfast quality and choice pool, gym, laundry next door

no laundry and that has been since august

no laundry and the pool was out for maintenance issues also there is a weird smell on 4th floor

pool

pool was cold

pool , basketball court , and rooms was big lots of room

the breakfast could use a little more fresh fruit and maybe yogurt.

at the front desk was extremely helpful and offered my daughter a late check out that she needed

microwave/refrigerator/small kitchen: very good for family traveling with small children/teens.

the pool and jacuzzi were amazing. and the staff during breakfast were so friendly

booking.com showed there was an indoor pool and hot tub . upon arrive found only outdoor pool

kids being allowed to run

my kids enjoyed the pool

the bar prices were over priced.

they were a bunch of kids just messing around with kids in other rooms down the hall

pool closed, no laundry

more handicap parking spaces

indoor pool. the breakfest

very nice hotel. very clean . the breakfast was very good. staff was friendly and helpful.

there was a security guard patrolling the parking lot

staff is amazing and love the on-site laundry

i loved that they had the full breakfast in the mornings, not many places are doing that anymore

the young lady who provided breakfast takes great pride in her job and was kind and accommodating to all

great breakfast. perfect location. friendly staff. great parking.

ended up in a room with bad pet odor so that did make the trip frustrating as the room always stinks

there is also a laundry room for those that need it

because i accidentally spilled water (making formula for my baby), they charged me us$100 for a pet fee, even

the complimentary full breakfast, evening cookies, and daily coffee, tea, and hot chocolate, were all great

she charged me us$100 for a pet fee (i have a service dog) and she did not want to remove the pet fee even

we had a very nice breakfast in the morning, with plenty of options for everyone

had to get information about laundry procedure from other guests

laundry on site was easy to use with the app

about a few things like how the room smelled, no updated room like it advertised and how the laundry facility

tub dropped all night every night, the laundry room doesn't take quarters just some app that wouldn't take my

there is no business center,the guest laundry is awful (i didn't use it)

the breakfast could have been better since most restrictions in texas are lifted up!

parking

breakfast and the pool.. also quite...

clean, and parking really close to hotel

the breakfast could have been better

the fact that cov 19 is going on that the pool and breakfast wasn't available but that's not the hotel's fault

the parking lot is small which led to parking in the lot of other businesses next door

wifi worked really well thankfully

the parking lot.

property was great very comfortable located in a great place same parking lot as a main event and food and

facilities laundry gym and pool were good

free washer in laundry room

the tile was broken in the bathroom carpet old kids socks very dirt after

* i'm sure the kids thought it was a two door closet

was really close to where i needed to be i got really good parking, the staff was super nice

so were the pool, gym and sauna

so were the pool, gym and sauna

laundry facilities app did a coma date canadian postal code

water pressure was terrible and the sink faucet was having issues and the laundry room had a leak from the washer

the room was huge and we loved it especially traveling with kids

breakfast: food gets cold very quickly at buffet

wet bar and sofa nice

breakfast could have been better

breakfast was hot and fresh

the mini kitchen it help me keeping my baby bottles clean

kitchen staff was so very rude sat morning she had to be mad before she got to work because she had

pool area was a little dirty & patio area was not cleaned after the storm

also they provided pay to use laundry facilities but wouldn t make changes at the front desk or have any soap

this establishment also had an on-site laundry facilities which was a extra bonus after have been traveling

disability room near elevator and laundry room

simple things like change for laundry, getting up to the counter, etc

hotel offers a delicious hot breakfast every morning, a well-equipped weight room, a refreshing pool, and freshly

free laundry

we used the laundry, gym and pool

breakfast was very good, plenty of options and entire staff was great

the suite was well-appointed with comfortable bed, sofa bed, desk, and kitchen

our kids enjoyed the pool experience and overall it was a terrific stay

everyone is so friendly and it so cozy breakfast was one point and the kitchen staff down to house keeping

mrs mary in the kitchen staff was the sweetest hotel accociate i have ever met

staff asked before picking up breakfast items if anything else was needed.

room layout and indoor pool/hot tub

property had nice features like indoor pool and outside fire pit

need more guest laundry machines as one lewiston was monopolizing the one on our floor

the location was great! i loved the mini golf and the outdoor area! the wifi was good also!

the indoor pool!! great restaurants near by 2 minutes away. the bar great drinks/food.

nice gym too

the pool/ hot tub, the fitness room and bar/ kitchen were all available on my stay which is a welcome