laundry service ruined my clothes, although when i complained they did compensate me a little

the onsite laundry service was very convenient

i agree but they should offer compensation for having to do laundry

great inexpensive laundry services

atmosphere, staff were amazing, pool was relaxing and warm, tv had both english and spanish movies all the time

friendliness, spa in room, 'romantic dinner' on beach, facility in general

loved the coffee bar in the lobby

were spacious and well appointed

room service orders weren't always correct

except the staff at breakfast which was great

kids loved the property & diving into the

we loved hanging out at the swim up pool bar at the no name bar next door for amazing sunsets

no wifi in room, only lobby

like stronger wifi

on the beach/water, close walk from ferry, had a pool bar, close proximity to downtown

the property has a shaded area to relax and a plunge pool to take a dip in

wifi was localized to the living room, and i was working

helpful and welcoming staff, great free coffee, fine outdoor area with a nice little pool, spacious villa, clean

nice court yard. cute refreshing pool

toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well

the wifi was perfect

liked the king sized beds, the view, the breakfast, having wifi throughout the hotel and the staff were amazing

location super clean newer beds perfect pool amazing staff...a great value with towel art!

the air conditioner and wifi are great

an extra pillow (there were only 3 in the room) but it was not available and there are no pool / beach towels

laundry service is way too expensive ... wouldn t do it again there

could have done with info on wifi code, laundry service, bar hours, transport, local activities, etc

and very helpful staff, best free full breakfast, perfect location, safe and secure hotel, laundry service, i

the laundry service (i used it only once, for 2 items) had my clothes ready the same day

pool was small, but fine, never many people in it

wonderful clean non chlorinated pool great seating area very private

nice pool and filling breakfast.

good breakfast, friendly staff, great location, comfortable bed, great pool area, quiet.

the pool area was nice

wonderful clean non chlorinated pool great seating area very

) the rooms are big, clean and have a mini kitchen (micro wave, fridge,

no parking, no pool,on premise and had to walk to the sister hotels for breakfast

some of the hotel wasn't finished ie gym room etc...

dmall kitchen, but no cairs and table

we had a clean, comfortable room with a kitchenette, full sized fridge and microwave

were not welcoming and helpful, didn t know places for laundry or any other questions about the island, but

the wifi is practically non-existent

good wifi

the kitchen was very poorly equipped

wish there were a few more dishes in the kitchenette, and maybe some dish soap

the pool needed some serious attention, paint was peeling very badly

beautiful view, great staff, intimate, nice pool.

wifi is extremely spotty possibly due to solid concrete structure

clean pool

the attached restaurant has a free breakfast (from a regular menu) for each guest (+) good lunch, breakfast

nice people , good value, nice small pool and garden and good laundry service

cheap and good laundry service too

24h laundry service which did a very good job (clothes were really clean) compared to some other

the assisted us with laundry and hiring a scooter

they do laundry

wifi works great and free parking makes it easy to rent a car and explore

the staff was super helpful. it was close to a supermarket which it help us a lot with 3 kids

a big pool and a nice terrace to take some drinks

pool was a little dirty

property is clean very nicely organized with pool, soccer field and swings

in spanish work on her thankfully) because of it but then we were in a room that was under the laundry machines

front desk is always so pleasant & professional & i can't say enough about julia at breakfast, she is precious

very good wifi everywhere in the hotel

we heard kids in the hallway for hours and the crying baby next door kept us awake

parking is very limited. only a few places.

the staff are very cute and helpful, we payed for a laundry service which was very helpful towards the mid to

beautiful rooftop pool and lounge seatings

breakfast is $3 extra but seems good value. wifi not flawless but maybe that's just mexico.

attention to detail, the bar area, breakfast area, roof top with view and pool, the privacy getting in and out

the wifi worked well, our room on the first floor was spacious and i enjoyed relaxing on the rooftop

nice staff who help us with renting a scooter and also with some laundry

superior room is very spacious with a large bed and good view of the pool and ocean

check in, room a good size and well equipped with ac, wifi, fridge, large bed, nice bathroom and patio area

i love the location, the pool & the staff. i booked for 1 night and ended up stay 6!

wifi signal very weak wherever you go, even if sat next to router and food in the bar/cafe needs a

they were always very helpful with arrangements and plans and laundry

renting scooters and laundry service all worked effortlesly

bar across street can be somewhat loud for a few nights, but also has good margaritas

breakfast with a view as well

the garden and pool area are also lovely and a good place to “live la vida chill”

mirena at reception helped us organize a jeep rental, laundry service and had lots of great recommendations

they held me get my laundry done

there were two welcome drinks at the bar but we didn't use it

new hotel, rooms are nice and the pool and snack bar is great to chill with an ocean view

we loved the location, parking, spacious rooms and rooftop pool!!

asked for laundry to be cleaned, was told same day return, then not available till next day

the wifi kept disconnecting every now and then

wifi was not good

supermarkets and stores close by and free parking lots

the wifi could be better

utilized the hotel laundry service once and it worked great

laundry on site would be great too

the pool area and the room service.

like the pool, the friendly staff, the easy access to the dive boat dock

pool

didn t work , mini fridge didn t work , light bulbs burnt out, laundry service was not available for the

there are many bars, snack bars, restaurants, pools, and activities to do

kids are not allowed in their dinner restaurants, men are not allowed in dinning hall (breakfast,

wifi host was not working for a bit

the location, pool and staff

i loved the pool area and relaxation areas.

bar closed at 6pm but we did have a fridge in our room so we could chill our own beers

loved the view from the infinity pool - also we ince had lunch there, the food was amazing

very clean and modern. the position just on the sea, the breakfast area and the pool

for money: pool bar drinks poorly made and expensive, food was acceptable, breakfast little variety, pool area

no wifi.

poor wifi, rooms need updating

i also didn't know how to call for room service, but when i went downstairs, they were always happy to bring

if your looking for a beach and amenities for your kids head to the hotel zone in the south of the island

the restaurant was excellent - and the juice bar a great way to refresh between meals

they brought in a dehumidifier but we had to have our laundry done on site so it didn't smell sadly

the staff - from the front desk to hospitality, the spa and housekeeping were outstanding

on new year's eve there were limited options and we decided to order room service because we didn't want to go

breakfast buffet that had everything

good beakfast with fantastic views very nice gym and spa very good food @cap restaurant - fantastic grilled

not made aware that the breakfast basket would be delivered

service offered by all personnel (roberto uscanga by the pool; angel at the bar; renata, joshua and miguel at

grounds, the pool, some hotel tour's, most of the staff

the staff at the restaurant and bar area were great ud83dudc4d

better decor in rooms. spa was okay.

very slow wifi connection

the breakfast staff was attentive and kind

breakfast was delicious and the pool/beach were nice place to come to every evening during our stay

we had the best breakfast every morning

just in front of the hotel, spacious room, great wifi, delicious breakfast with omelette

room was just right for our family of 4 (kids 17, 14)

can complain about the sound of the parties during night because all the rooms are faced to the pool area where

loved the pool, the bar area, the 3 restaurants they have, the breakfast, the all inclusive deal, the massage

gabriel - more awesome waiters assisting at breakfast and lunch hector, henry, juan - all the bar crew

the breakfast area along the beach is great with an awesome view

laundry facilities no dry cleaning facilities

covid excuses when no service provided (1) no laundry service ( because hotel was at full capacity

lunch is only a pool snack bar which the menu is very limited

same issue when we went to breakfast which was a terrible service - key card would not work for gym, wasted time

the lobby bar is excellent

wifi was non-existent

haha we tried to order room service but our phone didn't work and no one seemed to care

enjoyed the ease of getting lunch and breakfast using buffet or a menu order and then relax in the ocean-front

i didn't like they didn't have a wifi connection in the rooms

was two staff members that weren't nice at all, the guy in the pool towels with tattoed face yelled at me and

use a laundry facility

the pool was beautiful and the drinks were delicious

the room was perfect, very quiet, the beach is amazing, the pool bar is cool.

we would have appreciated inclusive room service (i think the service charge per use was $10

spacious rooms. pool and the location

pool was never cleaned

breakfast was great at the world cafe

the pool is so tiny you don't get to separate the adults (most of them pretty drunk) from the kids so it's just

we loved the pool and beach- all the staff was very accommodating

the only restaurant available for breakfast and lunch was the buffet or room service

no speakers, no laundry carts, only noisy birds enjoying the morning light the beach is groomed every

breakfast at the oceana restaurant was a disaster

the staff was always friendly and willing to assist ,even room service whenever we call, it was brought up to

good wifi

swim up pool was kind of cold because our area was in the shade so having a spot in the sun would have been

kids had so much fun everyday with games by the pool, easter bunny, movie night, and of course the

the fish spa was good.

hustled into making a breakfast appointment for time share deal before we had even been shown to our room

kids zone is great and safe

food was good especially the japanese & omelettes at breakfast

were absolutely shocked to find that we had to pay a hefty fee for every plate included in room service

our 15 year old felt too ild for kid club was too young for the gym and disco

we enjoyed the nightly shows and liked the pool right on the beach

the breakfast and lunch were good, the dinner was not great

breakfast could close later and buffet at the beach stay longer

to start our room wasn't ready thenow the mini bar was never stocked properly the room had a loud noise that my

we used the spa for a swedish massage, it was amazing

this hotel offers great service and excellent buffet breakfast. will definitely return!

it was good to be 15 mins walk from town it meant it was quiet and peaceful and the view from the pool of the

was facing on parking lot, coctails in pool bar were very bad, gentelman in check-in was very very rude, every

a/c issues and some things like pool bar were closed

the beach in front is amazing. probably the best beach in riviera maya. the eolo bar is amazing.

kids have to be used to staying in high end places but have access to many cool spots

room service particularly bad on this point

of attention to details in the adults only area (pool bar service was poor and slow)

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

also there was many people slip on the pool area due to

gym was excellent

pool volleyball games were great fun and got us talking to other guests

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

relaxing at the pool and getting in the ocean is great

(we're in mexico, no taco bar near the pool

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

there was too much music based/loud activities organised daily by the pool (like bingo, aqua-gym) which meant

room service was amazing

breakfast buffet, house keeping up to par, laundry service great, all services used were great

we had an incident with the hotel laundry service, which ruined some of our clothes and it took 3 days to get

the breakfast was also tasty and the pool wasn t too crowded

didn't like being limited on number of devices i could use on wifi

was great the staff, and mel and giesla the spa team were always so happy and it was just great , i have booked

also, we used the laundry service and was a clear rip off, as we were charged 70 for a little bag, which

the pizza bar is a complete hit

breakfast could ve been better.

gym & spa not available

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

we especially loved the beach area and the kids really enjoyed the slides in the family area too

the snack bar buffet by the water park was open for breakfast according to the stay app but we got there and

that there is no bar on the beach for the families and you have to always go to the one at the kids’ pool

lots of fun for the kids too

the massage at the spa was very good.

swimming pool area, architecture, breakfast, variety of restaurants.

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

more chairs by the pool

needs a bigger pool or another pool

enjoyed the live music in the evening and the aqua gym

the bathroom was in need of a refresh. wifi was not great.

the pool is spotlessly clean and very refreshing and the lounge chairs comfortable for a peaceful day

only shame is the wifi is weak in the room so if you need a strong connection you need to go to the breakfast

the wifi!

calm and quiet, nice little swimming pool, close to everything

was zero wifi in my room ( #1)

no wifi in the room, too loud outside, felt unsafe, mould everywhere

no. only a self-serv laundry would be nice

the food was great and diverse, the restaurants are amazing, we tried brasas, the sushi bar and the mexican

property prob best if you have kids, it was nice on the water & the pool is good

breakfast, lunch and dinner was great, activities and shows all day, great big room, great location

the spa is great and the exercise room is well equipped

laundry took 36 hours not 24 hours / 2nd lot 24 hours just happened the first went in on a saturday

we liked the hotel making an effort to reduce use of water for unnecessary laundry for environmental reasons

the laundry service is also great

also, a laundry service is what is expected by most us travelers

a little problem with the wifi, but it was solved rapidly.

the reception was super helpful in booking different tours and offering different services like laundry or taxi

room was comfortable, very quiet (we had a room facing the garden), and super clean, with free parking on-site

my kids loved the little playground right by the breakfast area

kitchen available with tea and coffee complimentary

having hungry kids in the morning, already fighting je lag hunger, it was not convenient to wait so long until

clean, modern 2-bedroom apartment with 2 bathrooms and laundry facilities - what's not to love

the suite rooms were the best - included everything from laundry to cutlery

unlimited filtered water, laundry in the condo and the nicest staff ever

there were some detergent, sponge, dishwasher, laundry, oven and so on

they did offer us free breakfast and 3rd party laundry service though

of course there has been some modernization in that time, such as very good wifi for each room, however the

we had some difficulty accessing a strong wifi connection.

the wifi was generally good, but there were a few days where it was unavailable or spotty for a few

the wifi did not work air conditioning is facing directly the bed and cannot be directed elsewere since

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

times of the swimming pool - had the times the wrong way round: instead of 10

swimming pool was nice

employees at the reception desk are very friendly. indoor swimming pool a +

pool shaded all day and water cold

design of the room, the clean white walls had a great vibe to it and the balcony over looked the pool

had a problem with the laundry service that was promptly resolved but if you send delicates, you must specify

our room was overlooking the courtyard and pool so it was quiet at night and we slept well in a comfortable

good place for people traveling without kids

the pool was awesome

wifi in the room was terrible, but worked just fine in the lobby and local restaurants when/if

the kitchen in the room is very clean and has everything you need

a very good gym is included in the prize

i loved all the plants in the pool area

the pools that run through the courtyard

the individual helping us couldn't access the property with the code, so we had to go through the parking garage