big waterfall on the deep pool was not functional as i was looking forward to that working for my kids

so friendly and after my kids were sick for three days in sayulita, they were a welcome relief

excellent breakfast, location, pools, fuentes waitstaff

the adult pool was beautiful and it was nice not having kids around being loud or splashing

move everybody 8 persons with kids just for one night

job with fun and sports activities, night activities (show & live music at the bar) were good gym is

there s only 3 pools, one of them being adults only and the kids pool is a small oval shaped pool with a

t enjoy the texture of the proteins/style of preparation reception team is not very accomodating pool was under

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very

the pool was heated a great deal and the setting was exceptional.

laundry service was super duper expensive

room service was a plus

there were lots of kids

the breakfast buffet was really good and i love the location

breakfast was amazing!!

but the breakfast buffe was lovely

first, they charged a high service fee for spa service which was never disclosed

didn't do the all inclusive but breakfast was part of the package

this seems to be a big thing there and there are even chairs by the pool that only certain people can sit at

construction of the pool and facilities

thought i was getting double beds and spa wasn't good

the spa was amazing

the suite with jacuzzi was so relaxing, great size room everything was pretty perfect, gym is also amazing i

24 hour room service on point as well

we loved everything about the hotel the food, environment, pools, customer service, etc

we like everything about the experience just wish they have laundry on site

service was exceptional everywhere-restaurants, bars, housekeeping, room service

not much to do around the property other than the pool area.

first come first serve is great if you’re there right when the restaurant opens but with young kids not ideal

food was excellent - breakfast, lunch and dinner we really enjoyed the kids crafts and activities, it was all

again, the next day at 7:00a, laundry service knocked and handed my fiancé a paper without saying anything

no laundry facilities ou no laundry service

there is no laundry

the hotel also helped make arrangements for laundry service for us - very convenient

no laundry onsite

breakfast was great! a lot of options to chose from. the service was awesome!

the beach was very clean and the pool to die for

lovely, helpful staff. wifi is ok. nice beach but small.

we’re a couple of dads with kids, but i’d recommend it to anyone

my kids loved jessica and irlanda at kidz zone

we also had our laundry made free of charge

sort of people own a place like this, where is your pride dirty laundry and lining, no coat hangers and the fan

the view most of all but also very quiet and most times we had the pool area all to ourselves the time we did

the hot tub and pool are the nicest that i've ever expected in mexico

website said it had a spa which it did not

bar, dining on a veranda overlooking spectacular views, wonderful spaces to hang out in, full gym, great staff

i have to give a huge shout out to eduardo and jorge who ran the restaurant and bar near the pool

decaf coffee, the spa pool was empty and had trash in it

amazing hotel. views were spectacular. nice little pool. walking distance to town and beaches!

years, some areas are seriously neglected like the spa area (don t even have a look) and the gym is also not

the sky bar and gym facilities were fantastic location is convenient for the old town and bars and

room service was good

room was missing a room service menu so i had to keep calling and asking what they had

nice beach club with pool. excelente food in the beach club.

check-in staff and bell boys are super friendly and welcoming, the rooms are spacious, the amenities are great

laundry facilities in the room were great. i loved the rooftop pool.

location, huge room with full kitchen and laundry

it even included laundry detergent

location, well-equipped (in apartment laundry was particularly appreciated

and proximity to the beach, spacious room with kitchen and laundry, staff was friendly, ac worked very well

hotel with beautiful roof top pool, bar and lobby

pool area on the rooftop was a great spot

we loved the 24/7 room service - the tryst leches was incredible

rooftop pool amazing

roberto at the 2nd floor pool was terrific

they cleaned our rooms with care and did our laundry with expertise all with a friendly and kind attitude

laundry service

super clean, maid is wonderful - even did my laundry, in a pinch

however the wifi is lacking at points with no reception at the nice computer desk or tv

no do not disturb signs and wifi extremely slow.

the food from taste, and having staff in the gym to help, which you don t get with big hotel chains

nothing, maybe that the bar closes early.

the main pool was closed and this was quite disappointing.

walking distance to the pool and the friendliness of the staff

24 hour gym access, several pools, nice on-site restaurant

the wifi didn t have a strong signal in the room

had to work during my trip, and the wifi in my room was only so-so

wifi was a bit patchy

pv i don t think it s a good option we have to call the reception several times regarding the wifi and my

the room is comfortable, they give you a beach bag with towels to use, all of the rooms face the pool

the pool is small but perfect warm and refreshing

old hotel that requires updates. kitchen facilities in the room were below standard.

i enjoy being able to prepare my own coffee in the morning in the kitchenette

the kitchen and living room floor was dirty and wasn't swept or mopped

pool area, very good staff, exceptional house porter

a mildew type smell due to the humidity and no coffee service in the room but went to the rooftop bar and had

the rooftop swimming pool area was lovely

yummy breakfast

would not again spend the money for the inclusive breakfast, nice selection but unable to eat enough to make

i believe this is also an adults-only hotel

extra linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

location, very quite, great restaurants close, laundry service just around the corner

towels were broken (the edge of the towels were tearing apart) laundry room, it was next to the room (i stayed

and beto were fantastic- the location is perfect, the pool/sun deck area was beautiful and super relaxing in

nice little kitchen

kitchen area didn't have a sink

room service should be done every day.

there was a little kitchen with microwave, fridge, 2 burner stove top, blender, plates and utensils

the wifi wasn't working the second half of our stay, but we weren't in our room most of the day anyway,

wifi worked well, front desk staff was helpful and always had a smile

we had our laundry done for 90 pesos

friendly and welcoming and available for advice or help with services, including very reasonable laundry

an excellent location (historical part of town), had an extra large bed (great with kids), breakfast was included

breakfast we good

hotel was in a great location, the staff was very friendly and helpful and the rooftop breakfast was outstanding

wonderful room service

loved the restaurant and lovely quiet green area around the pool

times but not very often, kids running and being loud in the hallway late at night

the pool was great for kids but too small for adults

love the pool love the restaurant love the staff

we loved the saltwater pool

our stay also included a wonderful continental breakfast the next day

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana

breakfast was good especially on our terrace and location was fine

excellent shower fabulous pool wonderful staff great views and location

- room with no view - loud music from street at 5 am -long time for hot water in shower -small pool

breakfast was great, they brought it to us on our terrace

breakfast was just ok. the food and wine at the diner restaurant was just ok.

sense of space, privacy. charming staff, wonderful breakfast. beautiful and peaceful.

amenities the hotel offered, multiple swimming pools, good breakfast, comfortable rooms, chocolates every night

laundry around the corner did a load cleaned and pressed for about $2

lower (original) pool was very cold, and appeared to not be very clean

the pictures of the pool areas don't actually do it justice

no issues with wifi

the breakfast room was gorgeous, with river views and a spa pool

lovely staff, clean, beautifully decorated with a stunning poolside.

common areas - while the main draw is the fabulous rooftop terrace/sun deck with near-infinity pool with

excellent breakfast

i would recommend leaving kids at home bc the property feels more chill and intimate

the wifi was shotty but that happened to me everywhere in the city

we seemed to be beside a mechanical room or laundry perhaps

convenient to the malecon, restaurants, and even a casino

perfect pool and really good and affordable food at the hotel restaurant/bar that s poolside

pool and seating area is on small side and would get extremely crowded quickly- feel like hotel

use of the pool, the wifi information etc

the wifi was terrible. i had to go the lobby to get signal.

s just that i sometimes had a bad wifi connection but overall the place is very clean and the location is very

the wifi connection is very weak when i m in my room

wifi was good

the room did not have any wifi the room was very small .

we had rooms suited for longer stay with a kitchen

could not get wifi in room

the kitchenette is more than i expected, but because it offers so many possibility to cook, i was sad

swimming pool with nice lounge chairs and secure parking also had a rooftop restaurant that was very

tv in room, locked everything up in kitchenette, had to ask for coffemaker and burners were off

refused to do any laundry for so long that it was not possible to do whilst there

i didn’t like how many kids there were and the limited food options at the restaurants.

we enjoyed the amenities (pool, gym) and the great view from our spacious

excellent breakfast. excellent location

pool attendant checking the water of pools every hour to keep it clean was an amazing extra

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique

drinks at the pool bar were not consistent for taste and quality

only went to the breakfast restaurant and had room service, but the menu vs

made the stay uncomfortable; meanwhile the ac barely worked, was extremely noisy and dusty, the kitchenette didn

was not good room service took long time breakfast food orders also took a long time , juice was not kept cold

little neighborhood across the street for some local eats, laundry, etc

room was clean gym was fantastic super high tech with everything beach was nice

concept of staying in an all inclusive hotel but still having to tip for every drink, bell boy, room service

dinner options for vegetarians and for families with kids

spa staff of elizabeth and betty were wonderful as well

excellent pools and pool animation

room is quite spacious, amazing view, great pool service.

pros: rooms are service were exceptional; beach access; beautiful 2 pools; great restaurants and food; walking

large pool areas (two) with lots of seating, one pool quieter than the other

music was terrible coming from the bar at the beach, our room was 40 feet from the noise

at the bar at night, rigo and sergio were amazing

don’t begrudge kids having fun, but way too many of them and no security or enforcement of rules

so if you stick to a lovely custom omelette then breakfast was good

the mostly local guests were quiet and the kids were surprisingly well behaved

he went above and beyond and brought our drinks upstairs to us at the pool (he had noticed my recent knee

was a bit pricey, as well as the laundry services

service of the bar and wait staff was top notch

no kids

at the lobby bar eduardo, ivan, caesar, sergio and jesus took good care of us

the pools were cleaned everyday