check in + its dirty + they stole my bra from laundry

staff, superb rooms and brilliant rooftop pool bar

loved the hotel, the daily room service and the pool it was a great place to stay!

paid wifi was kind of a huge bummer

if you are with younger kids is not comfortable at all

hotel charged a mandatory $21 fee for wifi and amentities

-fast delivery room service

position in beverly hills, nice sized room, comfortable bed, good wifi even in the bedroom and a pleasant check

does not offer in house dining facilities and does not have a restaurant or room service

with loud hammering and screwdrivers were heard early thanksgiving day in the hallways and room service never

the rooftop pool is lovely although a little cramped

not enough staff around the pool

i hang up and waited about 30 min, then i called back again , they said they informed the room service, waited

they make you pay wifi from your 3rd device ( meaning 2 phones and you have to pay a wifi fee if you need to

before go to gym i drink coffee every morning, i called the receptionist to see if there was any coffee makers

many thanks to edward at the pool, who made the stay extra special

gym just makes you want to workout

pre check in, check in, spa, sunday buffet and pool.

hotel offers complimentary limo tours, upon availability the spa is of good very high quality, and cost is

the gym is nicely equipped and we could stay active on our holiday

the bed was really cozy, the room super clean and renovated, the mini bar had everything we needed and the

i like the early check in.

wifi was not working.

the heaters by pool were perfect for enjoying a cappuccino & fresh juice in the morning

room service food was amazing

had my laundry done unfortunately the service did not reach my expectations

the room service was 999 stars.

room service was the slowest of any hotel we have ever been to

pool could be a little bit bigger

the swimming pool is ridicolois even the spa area

under major construction, no place to hang hand towels, could not figure out lighting logic, no laundry

super location to walk everywhere in beverly hills - great linens - great pool - great smell

the rooftop pool is spectacular

the bar staff were attentive and good humored and were a joy to spend time with

directly under the gym i was woken by someone on the running machine at 0630 which ws no fun when i d been

great customer service at front desk, bar and restaurant on first floor.

the wifi was in and out sometimes but it didn't affect us that much as the staff was quick to fix the

was great, nice to have the bar and restaurant on site for things like hot water for tea etc, having a nice work

the room service food wasn't that great

the staff who served breakfast were so friendly and nice

no laundry service

laundry service

filthy my kids refused to even use the shower it was so bad

was construction and ply wood, i think the pool was boarded up, which gave a less than possible first impression

darling pool area

lied to me about laundry i asked them about laundry bill they didn t tell me and deducted from credit card 3

the noise in the laundry room is extremely loud

no free bottled water no disposable laundry bag

laundry under renovation

bed bugs, not good. fitness center and laundry should be moved to higher floors.

as we stepped out of our car by hotel staff in a very friendly way and ushered into the lobby bar for a bellini

should be free wifi...

the gym is bad and the swimming pool very small

we loved the view and the pool table in the lobby. the hotel is great and staff is very nice

the pool is small, and often closed for private functions.

steal items like missing laundry clothes and even housekeeping bring youre stuff missing all the time

finally, they will charge you extra where you can utilize only for food and not to use for laundry or other

attentive staff. beautiful rooms and common spaces. great food and rooftop pool/bar

was terrible room service took forever

room service was extremely overpriced for what was offered food wise

no laundry room

poor plumbing, the missed wake-up call, the overpriced restaurant food, the miscalculated laundry bill

just how expensive the laundry was

the room service meals were perfect

on our final night there appeared to be a mass booking for a school prom or suchlike and the kids (all obviously

i like how they included two free water bottles everyday and also provided free wifi

no matter what but u should pay for pool and wifi even if u don t need it

the wifi connection was the bad

staff member was wonderful, randy in the bar was excellent

but small gym, very clean and well equipped for an efficient workout

half drank bottle of miraval in the mini bar. incorrect charges on laundry.

location fab! great rooms - really big size and clean and modern. gym was a nice addition too.

room service make up mirror in very dark bathroom.

very helpful, caring, accommodating & responsive staff. great pool!

the gym was very small with only limited equipment and no elliptical if that s your thing.

laundry was always late

the bar is tired

the ambiance elegant, my room was quiet and had thoughtful touches everywhere, the inroom breakfast was excellent

they upgraded us and gave us a free drink at the bar whilst we waited for the room to be ready

the best service, beds, food, rooms, staff, spa, amenities, location, room entertainment, a/c, bar choices,

the first time there was a serious laundry problem but the hotel management did the right thing and so i decided

gym and pool

stunning lobby, pool and bar area

breakfast options would be nice, other than coffee and danish

the room was comfortable, clean and the lounge / bar downstairs was great

no facilities, no gym , no laundry, no pool

with a mall nearby, great restaurants in the area, and convenient laundry services, everything i needed was

wifi in the room was not working

no pool, no gym, no dining

no gym is a minus, especially in la

the lobby always smelt like food and the laundry takes a long time

pillow menu , i have neck problems and they charged me no show at spa even though i cancelled 2 hours advance

food from the room service was horrible

digital tablet ordering system in the room lacked some details when it came to ordering spa services and in room

loved the size of the room and snacks and mini bar were stocked with good

no laundry machines

) your bar area downstairs looks great, but wasn't open for business yet

was blatantly discriminated against during breakfast by a spanish man

no continental breakfast served.

the bar doesn t have a liquor license yet, which was a little disappointing.

i check out they have a lot of reciept give, but i didnt give my clothes to laundry, didnt go any restaurant

a perfect 10! friendly staff, large rooms, beautiful pool

service and food in poolside bar was outstanding

was no spa on premise which i thought i saw advertised online

lady at check in made us sound a little crazy that we arrived so early and pushed paying the hotel to have an

breakfast not included to the room

overall, very clean facilities and the rooftop pool was so nice

as an ihg member we had free access to wifi

liked the staff, the room and the rooftop pool/bar best

beds, friendly staff, great valet service (esp nelson), morning coffee and tea, quick room

the laundry on-site was very handy and the rooms were very clean, comfortable and spacious

you could easily stay for a week - access to the laundry was

hotel has good parking gymnasium and laundry facilities and each room has an adequate

nice spacious suite. on site laundry facilities available to use.

the only downside was the laundry machines that just accept coins

quality of food (breakfast) marginal

spacious large gym with new equipment - new and modern throughout - spacious rooms and bathroom - thoughtful

the room service closes at 23:00 hrs limited options.

room service forgot half of our order but quickly rectified the mistake.

pool it s super cool being on the roof but it april is was far too cold even though it is said to

the rooftop restaurant/pool/lounge was spectacular, and the drinks are delicious.

had a few issues with the fireplace, ac not working at first, and the wifi didn't work in the room

the staff seemed like a bunch of college kids & not professional

bar staff this time around were really less friendly than the past two times we were there

not for kids, families, or pregnant people

also needed to ask about guest laundry too

the laundry was not functional

rooms are big and spacious there is a laundry in the property which makes it great for longer stays

great location, great staff, amazing pool. room was very comfortable

wifi

the room also has microwave , and they have laundry room for guest so i can wash my clothes

breakfast was so good, friendly staff, we asked for late check out and they let us stay until 1pm

wifi signal was nearly non-existent in the rooms

could use an upgrade in some respects - a swimming pool - upgrade of the rooms

gym treadmills not cleaned properly for long time

i had issues with the laundry service and some of my co-workers with hygiene in the room (insects and crocroaches

the gym was also well equipped and

staff was amazing, room was huge and pool was outstanding.

helpful staff, good choices at breakfast which were complementary, good location, great pool area with drinks

does not include thing for kids then if we want to order pan cake or waffle , it was with extra

housekeeping services were terrible- waited 4 hours to get a printed copy of room service menu

rooftop pool, friendly and helpful staff, very exquisite bar, lobby and restaurant

great lobby bar area

plus, an amazing pool, gym, in-house restaurant, and rooftop bar

the bar is worth spending a late night

pool is terrific

perfect, we stayed for our honeymoon and they were so accomodation with an early check in and a late check out

the room was beautiful and the staff at the pool were wonderfully attentive

the spa and pool and the comfort of the loungers and room

spa prices seemed a little excessive- wish i could have visited the sauna without having to pay a

paper thin wooden doors laundry all has a slight musty smell to it.

pool is a fun bonus for kids

there are multiple seating areas in lobby, near the pool and on their patio

kids were playing early one morning and the sound of their running and shouting and heavy room

there is no room service and the restaurant closes to early on the weekends

we appreciated the laundry facilites on site, and also the fact that there was a swimming pool

laundry room on floor for guests

i also like the self-service laundry facility

location and guest laundry. concierge was friendly and helpful.

the self serve laundry was incredibly handy and clean

there were some errors in the bill, wrong laundry total, as well as restaurant bill

refurbishing half the hotel leading to noise and dust throughout the hotel 2/ 100$ for one bag of laundry

stayed as a family of 4, kids 14 & 12 the rooms were very spacious and clean - loved the marble bathroom

we arrived earlier than check in time and managed to get our rooms early

do not miss the rooftop pool - stunning and great vibes, with a bar too

but given the location, size of bungalow, full kitchen, in-room laundry, the cost is not unreasonable

we stayed in a suite, comes with full kitchen and laundry

good kitchen, laundry machines and a fridge, which is very convenient for tourists

it is a full-serviced apartment with kitchen, laundry and such

fully equipped with kitchen and laundry facilities

sent a number of items to laundry, they returned burned & ruined

rate is really expensive laundry is too expensive too the value paid compared to the service is not

grounds were lovely, staff were very helpful, room service was really nice and the restaurant really good

the staff is helpful, the gym (they are not using equinox as mentioned on the website but have created one in

the updated outside bar is beautiful

there is grocery store across street the grove mall is 6min walk restaurants are nearby 24hour laundry 6 blocks

room, it appears it has been recently renovated, comfortable bed, free parking for hotel

there is limited free parking and wifi

it had great parking

safe lay-out, parking available

excellent coffee and bar in the restaurant

to request a iron & ironing board, which is more of a pet-peeve of mine

no gym

no wifi connection and no sound proof. we could hear the guy next room snoring all night.

the pet fee of $100 is ridiculous

luxury property, great gym, friendly staff, excellent room service.

beautiful modern with full kitchen. staff was very nice, location was good. beautiful pool area

wifi didn't seem to reach my room. it would connect but not actually work.

order room service in the guy that answer the phone was real rude and they didn t bring me my orange

and bar closes at 9 o'clock in the evening and nearby there is no other way to eat or drink

laundry service extortionate

there was an issue with my laundry service - chased up on it multiple times with no call backs, they ended up

for that kind of price per night...self laundry

needs a self service laundry for people on holiday.

laundry service was overpriced, took the entire day, and the clothes came back damaged and covered

no laundry onsite

blind outside the laundry room and old furniture left in the hallway made the place feel unnecessarily run down

they do not have laundry

sound proofing could be better and access to laundry would be fantastic.

a common laundry washer would be nice for long stays.

for laundry, parking, etc

no kids allowed to use the pool no restaurant only room service

for a hotel who did not have a kitchen, public access to the pool, low water pressure, and no gym

i called to inquire about pets, a belonging i had left at the hotel

school luxury and an iconic it / scene hotel that is still ultra cool by the pool and goes off on any

additionally, i found the room service charge hard to

the spa was never open for walk-ins (steam room) so i can't comment on it

bar staff, pool staff, valet, bell staff and front desk staff

preferred the steam room to have been separate to the spa as couldn t get in after my morning gym session as

roof top pool, bar and restaurant a highlight and staff super friendly and helpful

ski pool, laundry, location

location, breakfast, parking, laundry, staff

has laundry machines and vending machines which are very convenient

odor from the guest laundry room on g2-west parking garage does not give a good first impression

lost money in the laundry facilities for detergent, but no big deal

had to chase the staff a number of times on basic services like laundry collection, getting additional basic

no laundry facilities

laundry was very expensive $210 aud to have some clothes washed

everything. location. pool. rooms. the view. bar and restaurant. staff.

wifi worked perfectly and the gym was clean and

pool was closed for a function but we were able to use the one at a hotel across the road

excellent food, we ordered room service twice, it was wonderful

service in the terrace bar was repeatedly really slow

pool was too close to the eating area, i had to go rambo 'fat man' at 6

did not have the room that were booked for a 7 night stay with 2 grown up kids

our family enjoyed the lobby fireplace gathering area, rooftop pool to lounge as well as dinner at the restaurant

visiting family in culver city, clean, good staff, nice restaurant and rooftop bar, well equipped gym

the location the breakfast but was expensive the pool the valet modern room

deck and pool location close to family

and don t miss the rooftop bar and pool

no on-site laundry that can be completed same-day

unique rooms and shared spaces. great breakfast!

breakfast was much nicer than most included breakfasts

clean, convenient, good breakfast concept, modern

they were not interested in fix the wifi

kids loved the game room and i loved the wine hour from 5-6 with the wine and appetizers and the

the swimming pool is not very agreeable

convenient location to ucla, where i was visiting, coffee in the morning complementary. nice gym

no mini bar atm.

rooms, gym, cleanliness, location.

the wifi was very hard to connect -they have 4 options and i had to try each over and over until one

wifi was cryptic and required a separate trip to front desk

lamp doesn t work dead bolt on door broken minimal hot water wifi pretty much didn t work they made copies

was fine to stay at for business travel, but there's no kitchen, and it just seemed a little 'bare minimum'

that's a small, petty thing to bring up, but for extended stays you begin to wonder what's going on

gym with one running machine isn't a gym, zero customer service at breakfast - help yourself

would prefer to have had the bar open and food for breakfast available

great atmosphere, position, decor, bar and music

i had room service, which was fine, and also one meal in the restaurant--the pasta

staff for room service was horrible

room service breakfast was very good

dirty outdoor chairs no tea/normal coffee tea station no room service past 9.30 area it s in

the restaurant was closed the first day i was there so was unable to have a drink or room service that evening

lovely buzzy atmosphere in the bar and courtyard

restaurant and bar is fabulous

laundry service was good thank

walking thru the gym to access the pool and hangout restaurant was weird.

the amenities made things so much easier and fun, stk, room service, the gym were a plus

nice gym

room service was quick & courteous

space broken amenities in the common space no wifi (broken and told can check out if no suitable) no cellular

close to our kids

the hotel was so cute, the complimentary breakfast was delicious and the staff was great

location ideal for us, breakfast good and sufficient

it's a good choice for adults or families with older kids who are able to appreciate the small, quiet atmosphere

tiny laundry room outside in parking area and we had to wait an hour to be able to use them

to the entrance to help with our younger daughter staying with us, they assisted my husband with laundry (they

breakfast, laundry, location

good breakfast clean room , free parking, laundry option available

what would have improved the stay would be laundry facilities that were inside and available all hrs

however the one on the bed cover was of the kind that would stay even after several times in the laundry

close to public transport, laundry mat and food supermarket.

to buses short walk to hollywood boulevard and santa monica boulevard, takeaways, supermarket and laundry close

the shower has no privacy if you have your teen kids with you in the room

no food options no pool, pretty plain jane for the price

was not always comprehensive, could have laundry service and restaurant is a bit too expensive for the quality

there is no gym, pool, laundry facilities that we could find, or ice or vending machines on our floor

great room service

nice restaurant patio area and bar - lots of after conference type of atmosphere

the bar closes too early. no one around to help with my (heavy) bags at 10:30pm.

excellent dining and bar selections

we stayed in a patio room near the pool and i recall that the pathway to it was a little scruffy in

the swimming pool could have been a bit warmer

it was our anniversary- chocolate covered strawberries and sparkling wine, upgraded room, rose petals on the

humid , dark rooms and no kids friendly visitors

i wish they had laundry room

parking lot fee, $20 per day no laundry on place

a little tight getting out and into the building also they don't have a laundry facility on site onther thing

of laundry facilities we sent our laundry off for cleaning and it came back with an astronomical

the complimentary breakfast was great.

food dirty laundry and also when you say something about the bed bugs he says that you brought them

loved the location and that the parking garage was gated

parking space was available too which is important and the staff were very friendly

you needed to keep signing into the wifi

its clean, there's a pool, within walking distance of a ross, burger king, starbucks, ralph's, in and out, and

it is in the middle of everything yet when you re chilling by the pool area it feels like you re in a quiet

really lovely staff, a great pool, cute little bar with great cocktails

design, comfortable nice room, very nice pool and bar area, nice helpful staff, delicious breakfast

bar and coffee shop are just perfect

1/2hrs as our rooms weren t ready until 5:15pm- not ok when arriving from a long flight with 6 kids

3: no laundry service

extortionate prices to get laundry done

the pool is lovely and the gym small but

my go to place when visiting la - have great pool scene- went to la bridal dress shopping w daughter

excellent gym

all the free inclusions from the snacks to the free laundry service

my laundry from our road trip was sent down as we went out for the day and back before we got back

the staff are so down to pool is heated to a beautiful temp, complementary snacks, breakfast and laundry

snacks, free laundry service, free ice cream and soda machines

free laundry, popsicle at the pool and the pool open 24/7. very nice managers

free parking is available. the room is clean. laundry is available for guest use.

they have coin laundry service on site.

location, helpful staff, security, parking, very clean, lots of amenities, microwave and secured laundry

handy laundry, 1 washer and 1 drier $2

clean and comfortable. no charge for on site parking, guest laundry

ice machine and laundry room are outside in the very back of the building.

self serve laundry facilities onsite

there is a coin laundry room which made our stay better as we could do our laundry

we booked this partly for the laundry which was broken whilst we were there but we still had no regrets at this

size of the room and cleanliness also laundry facilities friendly staff

could do with a coin laundry room. parking is not within the hotel.

no self laundry however they gave us an option which was great.

no guest laundry facilities

sofa beds are always uncomfortable. no self service laundry. parking was expensive.

not enough towels for each person staying , only 2 coffees given fir 4 people staying, no laundry on

no bag for laundry, no iron in the room

i needed change (coins) to do laundry and they did not have change and

i washed one load of laundry and they did not spin out so i spent 5 hours drying my clothes

however we were several doors down from the staff laundry room service and the door was often open and i always

the wifi is slow