also has a pool, and grill area

breakfast ended before 10

perfect, friendly checkin lady, super clean and free parking

nice bed, lots of close free parking, good location

one of the best breakfast selections ever

laundry facilities on site extremely

missing was bagel and cream cheese surprised by the need to pay for the laundry machine

i did have to kill a ud83eudeb3, the laundry room was dirty and many of the machines was break down

did not like the laundry room.

service at the front desk is not bad i also like the little kitchen in the room, bathroom and laundry the area

was under construction laundry facilities were closed many ice machines (tried several floors) were not

moved people on side the room i was in with 3 kids and a dog

i guess that i wrongly assumed that this was a no pet hotel

there was only 1 working elevator and the gym was really small.

small but good gym

the laundry machine ate money

was laundry on site, kitchenette in the room, and a parking garage for guests so you could park in the

they provide a laundry basket if you need to wash, a ironing board and iron as well as a hair dryer

very accommodating with regards to the requests that i made, the hotel has all basic amenities (laundry, small

location, friendly staff, comfy (soft, but not too soft) bed, free parking, on-site laundry, kitchenette

had issues with the laundry, and paying to park seemed a bit ridiculous.

breakfast and happy hour were outstanding.

i can understand a pet deposit but the fee for our dogs was more than our room rate

were able to get us early check in, which was a blessing

the best part of my stay was at the bar thanks to jeff the bartender

also there is no fitness center or laundry facility

there is no kitchen

mention of the cost for a pet until you wake up in the morning

way to give my best friend and i an amazing room with 2 queen beds, a separate living room, and a kitchen

about the hotel was the friendly staff and how accommodating the front desk clerk was about the early check in

my room was nice, and conveniently located on the floor with the guest laundry, which i used during my stay

the hotel can add more laundry machine and dryer

rooms, friendly staff, good fitness center and a laundry

the great location, complimentary breakfast, staff, and room were all very pleasant.

the ladies at the desk didnt seem too concerned when we mentioned we were having issues with our wifi

only one employee tending the bar and preparing the food

we were there and waited until 5:00 to order a glass of wine and the bar person said happy hour was just mon

the indoor pool was nice for the kids

young lady in the bar needs to understand english better

was plenty of space for the four of us and the little indoor pool gave my two kids some entertainment during

laundry over the weekend

not the best check-in. housekeeping is very poor. worst laundry service

parking was confusing.

the rude staff that spoilt our entire stay. this hotel is not infant,baby or kids friendly.

incident happened there and police was called. kids and noise on hall

there was no laundry facility on location to do our own laundry

the laundry

breakfast, laundry service

how close the massive shopping centre is, the breakfast was absolutely fantastic for adults and kids, very clean

staff is fabulous, the breakfast was 5tar

in room & phone not working, moved to another room - sink not draining, no shower gel or shampoo, laundry left

not have laundry room,the rooms not have microwave and the parking it's to expense they not have

after i checked-in i requested express laundry service for my business meeting next day and woje-up my laundry

away from the laundry / dry cleaning service

centrally located and the gym was excellent (especially since the weather was unusually cold for houston

on site laundry facilities, they do have dry cleaning services that can be scheduled for same day pick up

when we asked there is a laundry bag the front desk said there is but when we checked in our room we can find

was a bit weird - water took a long time to drain out of sink and bathtub no laundry facilities no kettle or

the rooms: there is no free wifi access, no complimentary bottled water, no bathrobes and slippers

charged for wifi when told it would be free

sent some clothes to the laundry and they lost my suit

hurricane harvey and no laundry service.

no real room service

food from the restaurant was very average and menu for breakfast was super limited

hotel was modern and updated. pool is 7ft deep

laundry service messed up our whole weekend for my in laws wedding

plus the fact that you have laundry facilities

the hotel and the room are really bare bones. the wifi connects is really insufficient.

rooms have nice decor, and are quite spacious. great staff. good wifi. 24-hour pool and gym.

friendly staff pet friendly

the pool and gym area

the pool was also clean and at a great temperature

beds were lovely and room was clean. kids loved the pool

the gym was great! clean, big and lots of diffferent equipment.

i would have liked wifi to be included, not as a separate package.

the lack of coins and resources for a paid laundry room

laundry room clothes take forever to dry

laundry out of order

is bad , they shud start laundry service pandemic is gone people who are working professional has no time to do

wifi ac

the pool area was well kept and also nicely designed

gym and pool were good.

the wifi service was slow and weak reception

then i asked for the menu there were nothing for baby and kids

bernadette at the bar needs to retire she hated being there and made lousy drinks

- dazhanae k girl you saved our laundry

free laundry, pool and gym

free laundry machines.

free laundry

stole our clothes from laundry, not anticipated from a secure facility

i loved that doing my laundry was free!

laundry

is one of the guest services told me that the restaurant closes at 9pm and i went to the hotel bar approximately

the fully equipped kitchen with a fridge/freezer, dish washer, hot plate and microwave was a great feature,

outstanding breakfast too

facilities (elevator, gym) were a little outdated but still useful.

pool

great location. clean and well designed. the pool was clean and safe

small pool but i lived

walk in shower convenient room location swim pool long enough for laps xtra coffee amenities available in lobby

very clean could smell fresh laundry in hallways and outside

love the cleanliness, variety of breakfast items, on site laundry facility

laundry facilities were good and nicely priced (compared to new york, washington dc, new orleans

excellent facilities cold pool though great breakfast very kind personnel

the disorganization by the city with the parking/traffic situation was awful

the laundry room was out of order, after they told me i can use it

no onsite laundry. television did not operate properly when changing channels.

the laundry machines did not work, had to go next door to do laundry (this is what the front desk

laundry room washer was not working properly, coin machine not really functional

wifi was slow, breakfast is just cereals and bread

bath tub, no in house laundry, some dated gymn equipment

self laundry room could have more machines. gym could have also more machines.

5 star hotel without a functioning in house laundry room, come on guys

no hotel laundry services

you need to request at the front office to have your room cleaned and deliver your laundry, i tried calling

but to make things right the staff allowed me to finish up my laundry using staff laundry room

on the building is very poor the air-conditioners don t work properly the dryer for guest laundry doesn t

husbands and my personal laundry bag with our clothes in it was taken from our room when we were out, housekeeper

gym was small and smelled really bad.

our king suite including the whole hotel+pool was clean at all times

only one wash cloth provided - they said the others were in the laundry

we like to help by conserving on laundry - but that is a difficult task w/no towel racks

in progress, laundry on 2nd floor, vending on 3 rd floor

breakfast, and a bar

had a fun decor and vibe, a parking lot, and a breakfast area

it's a non-smoking hotel a lot of bums and drugs at it servicing through the halls no swimming no laundry service

a do not disturb sign on the door when we left left laundry in room and when we came back laundry was gone and

maybe the laundry

location, cleanliness, wifi, spacious.

breakfast was great. hotel was very pet friendly.

pool is quite small. cannot exchange coin for laundry.

there was a pool but we did not check it out

i love that they have a small hot tub joined to the pool

friendly staff and great breakfast

swinging pool unusable

more shuttle services.

m pretty sure it was a group of kids staying there but i don

no hotel shuttle to provide transportation to and from airports.

the pool and gym were great and the team was friendly and

the room going to pool from my room was the best the

over the next week, i had to ask for laundry service, shuttle service to and from the hospital, directions,

wifi did not seem to be secure. limited tolietaries in the bathroom. no usb ports in room.

the pool and convince to the hospital

unfortunately this location has almost nothing in the way of food service or bar service

$5 charge for wifi

also liked access to laundry facilities in the hotel

very friendly and pet friendly ud83dude02 staff customer service was great

my kids loved the breakfast

my kids loved the breakfast

breakfast was exceptional due to covid

free laundry facilities

temperature very cool, complimentary tea and coffee, kitchen in room, pool, gym, &a laundry

issues with laundry room

amenities offered such as the equipment in the weight rooom, some of the washing machines in the laundry room,

the kitchenette

the laundry accepts only coins and some of the staff members at the reception were rude

and it wasn't a laundry soap smell it was actually cologne

we appreciated being able to use the laundry/washing machines and getting quarters from the front desk

i will not recommend it for family with kids

breakfast tickets should include the kids, but i have to pay for my kids separately even though i have the

laundry facility was not working and pool was to cold and the trash outside was stacked up so high

laundry facilities on site, good breakfast options

first room that we were put in had a broken tub fixture so my kids could not take a bath

great breakfast and beautiful and clean rooms

also it was really clean, offered good breakfast, lots of parking spots

does not have a laundry service for guests to use

there was no self service laundry for guests

my room was across from the laundry room and starting at 6am the door was constantly slamming ..

no foot towel, laundry bag or shower cap. sink stopper not staying up. drip in shower all night

was very dusty in my room and very noisy i was by the laundry room witch made it very hard to sleep i booked

the restroom inside the room is outdated. there were no disposable laundry bags inside the room.

dated room. expensive parking. got charged for wifi i never used.

lobby was designed appropriate to star level as well as the restaurant and bar area

wifi and parking lot is not included. had paid for both and is expensive

wanted to charge wifi and parking

unclean facilities. only one laundry room

shuttle service to medical center, shopping and restaurants

restaurant & bar on premise and right next to nrg stadium with grocery and other shops close by

the gym was good

the only complaint i had was with the bar staff

the laundry room was a mess

elevator broken, ice machine broken and laundry room closed

laundry ud83dude22 being in a group made it very hard to get the kids gear cleaned

kitchen staff and desk staff were super nice. breakfast was very good.

more information about room service and cleaning, towels, empty of trash, etc.

they had a laundry facility which was also nice

property had everything - pool, gym, laundry, drinks

clean room. excellent breakfast offerings.

was great, staff super helpful, very clean, full breakfast included, free parking, pool and whirlpool

parking, breakfast times, check-in all were explained and check-out was perfect, just leave keys at

breakfast was great and location was excellent

nice location and the managers tried to make it right by coming our room service and brunch

the staff, comfortable bed, pool, lounge areas, and walking distance to mastros

concierge desk and they kinda looked and acted rudely cause the way i dressed witch was usally gym shorts and

excellent breakfast. we used 2 restaurants - steakhouse and seafood one - both very good

attached), terrible noise from drilling, laundry machines don t accept credit

laundry facility poor

rooms with school was close to our kids and quiet

this is a pet friendly hotel no designated area for pets

see kids coming from pool that had enjoyed but this such a busy area and many folks with medical

laundry service could be improved, i was there on an emergency

awesome bellmen the shuttle service within 3 miles of the hotel was very useful.

the pool was very dirty

we had kids with us who wanted to swim, took their towels and swim shorts, went to the pool just to find

pool was disappointing, also bathroom floor looked dirty - i don t think it was, but it looked

room smelled funny like dirty laundry

was clean the staff was nice, breakfast was decent, location was amazing

the tall parking lot light is out, & the side door could not be opened w/ card, it opens when leaving

i didn t know they offered breakfast

the pool being closed

didn't like that the room didn't have any microwave refrigerator and no laundry room for all the basketball team

on site laundry room

bathrooms pricey breakfast and problem with the shower knob no laundry rooms on the property

room service quick and tasty

were some little bugs or roaches around the bar sink area in the hotel but other than that it was perfect

was no ice on our floor and no iron and no would answer the phone in maid service or laundry for an iron

don't count on laundry services, they no longer have washers/dryers as advertised

a lot of noise from kids running around

very good hote, nice breack fast, big room, clean room, nice gym

could see everything and get to everything and i overly loved the fact that they had a rooftop bar first time

4th floor and it smell bad going into the hall way , we also wanted to wash our clothe but the laundry room wasn

we also had a family room with a kitchen area

pool closed

pool wasn't

no towels in gym

laundry room was small

that bar and kitchen closed at 11 and there was no room service after 11

room, bathroom and kitchen were clean and well maintained.

it was too cold to enjoy the roof top pool, and we were there late and left very early,m so didn t get to

that bar and kitchen closed at 11 and there was no room service after 11

was a small laundry room with $1 each wash/dry which was very helpful

the early check in and friendly/ helpful staff.

used the shuttle service which was excellent quick drop off and pick up

the staff was super helpful and nice. they offer shuttles to certain places

pool was closed and we were counting on going in it, it disappointed my toddler, but it was just

i liked the laundry room

laundry facilities on site was a bonus

room size was perfect & pool area was an awesome surprise. breakfast buffet options were great.

clean and comfortable room with kitchenette and all needed kitchenware

kimberly was great in helping me get in early check in before the beyoncé concert!

free laundry was an added bonus especially seeing as we came from overseas

great breakfast, helpful staff

the complementary buffet breakfast was the best i?d ever eaten

the pool

the breakfast was amazing

check in was underwhelming and same receptionist told us laundry put on on saturday would be back same day or

pool was very nice, but having it a little more private or secluded would be better

staff in the bar and restaurant area were excellent

there is fully equipped kitchen in every room

restaurant and pool

the pool is spectacular, along with the room service, and restaurant

poor customer service and spa services

- pool area and fitness studio, location was great in a quiet area gym was very well equipped

not get room service to pick up the phone in the morning to order breakfast

the gym is outstanding, as is the pool area

the room was cleaned, and the mini bar is always a great touch

am sorry i forgot to leave a tip), and the food and drinks at the monarch, at whose bar one could watch the

much to like funky decor beautifully designed pool area (very empty, which i enjoyed) good size room with

was amazing and the shuttle service made our evening extremely carefree

the romantic ritual spa experience was fabulous and the perfect way to celebrate our anniversary

we had an issue with damage to one piece of laundry

i enjoyed the gym, outdoor and indoor saunas while my partner enjoyed a manicure and pedicure.

in the evening i went to the bar to watch astros game

adjacent health club and lap pool are outstanding bonuses

service, free wifi, free parking, very courteous and professional staff

turned the ac on and showered (the towels were very stiff, no way they had good laundry detergent) and got

the room location was facing the parking lot.

the pool was dirty nd room was very small

the rooms are very big and nice the pool is nice and clean you can wash here too

pool wasn't open

laundry room was complimentary, nice onsite restaurant as well as general snack food selection

i liked the presence of the complimentary laundry and gym facilities.

the laundry facilities and the gym were so appreciated

appreciated the free laundry

was a roach in the room on the first night, the soap bar holder was filthy underneath, if you only shower, you

we would definitely go again and although we didn t try the bar would come back just to try that as well

hotel does allow pets, which is great

the bar and restaurant strike me as places hemingway would have appreciated, and the tower will attract

the whole complex: hotel residence gym pool and bungalows are so well run !

they could open a bar at the pool area on the roof.

taking towels to laundry

carpets are filthy, missing wallpaper, laundry not working

a laundry room

laundry room was clean, and the little gym was a nice plus

put on 1st floor when construction going on and couldn't use pool, laundry or breakfast

had to keep my kids extra quiet while on vacation because they're supposedly loud,i did not enjoy my stay because

the bed wasn t comfortable and the breakfast was unappetizing.

gated parking

nothing the stay was great! wished to stay longer and to use the pool next time!

bed and breakfast

was a very bad experience overall with the room being smelly, business kiosk always down, guest laundry not

there were a couple of small issues, the main one being the wifi

didn't use gym or pool; they looked basic, but good enough

it's pet friendly. that's a plus.

clean, friendly, great breakfast, pool.. stocked rooms . comfortable stay

the 2 bedrooms and 2 bathrooms with full kitchen and sofa bed

enjoyed the continental breakfast every morning

really was counting on it as we were out all day and kids wanted to unwind in the evening

a lot of noise at the pool at bedtime! guest hanging in the halls at night time too loud!

no room service

24 hour gym, pool, breakfast, staff, lots of great qualities

the place has wifi, coffee, snacks and a nice lounge

bar wasn t even open

- gym is literally as followed : 2treadmills , 1 cross machine , 4 weights

was no staff to work bar nor food area only staff was front desk so there's was no food avaible nor

room service lady refused to trade me a clean towel, staff is all rude i walked in and said hi with

the staff was great and the cleanliness and the pool is awesome

wifi good..server good...change every day..

big clean swimming pool great staff clean rooms comfortable beds and free wifi

the pool was well kept

no laundry service

also when i took my kids out to the pool there were not any towels outside on the rack to dry off with

room service came the next morning to change the sheets on the beds, clean the room, and bring us

hotel was very claen room was cool and allthe employees great parking area was full but enjoyed my

i enjoyed room service & this was nicely cooked with continent produce

laundry room.door was broken

well lit parking lot

spa tub was amazing and the room was clean and breakfast was delicious

if you are going to have a bar maybe teach some basics to the staff

clean, comfortable and staff was pleasant and informative. room service was prompt and was good.