no hot water, sink clogged, no wifi, not enough towels or mats, bed linens dirty...

breakfast was ok. decorations are very good.

parking is free and right across in a locked lot. super pleasant customer service.

the parking lot of the hotel is before the hotel, and not clearly marked, so we went around the square

breakfast included, and very clean

very clean, great breakfast, very comfortable bed, close to shopping, quiet, and relaxing.

everything was clean, and breakfast was good

clean and comfortable rooms + good breakfast compared to other mexican hotels + wifi was working

the gym was surprisingly nice

nice walk, good gym room, nice breakfast, very polite personnel

the breakfast is unbearable!!!! rooms are a little loud

breakfast could be better .

breakfast was very good big room

breakfast was excellente

very good breakfast

modern hotel, uncomplicated use of the gym facilities

cleaness and facilities (included the gym)

the pool was not in service

the pool was dirty at start and the air conditioning doesn't work.

late afternoon to rest for the next day and it was good for resting, i like the fact the car is parking right

garden and the pool for the children

only the park and pool

although breakfast is great avoid the coffee it is awful

the breakfast

need more options for the breakfast buffet

the app comment breakfast included ones there is really not

from room service wasn t the best and a bit pricey, but it was nice to have the option available

no breakfast included

room was dark, and i didn't like that in the swimming pool there weren't any towel available to dry

the pool was amazing

great breakfast

reception too hot breakfast area

rooms, access to the laundry machine like at home

cleaner, warmer pool and jacuzzi.

gym is a trash

room is spacious, bed is comfortable, breakfast is great, pool warm, definitely would stay again

the pool was nice

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

parking was amazing

we were looking for a large room with a comfortable bed, a/c, strong wifi, and a pool

underground parking lot

rooms are big and have air- conditioning the hotel has parking zone

covered parking was dark and without direct access to the hotel.

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and

friendly staff, great location and wifi service.

clean and spacious room. good buffet breakfast. free parking.

pool was very small

we also requested laundry service and we asked multiple times about the pricing

the pull area was full of mosquitos and wifi service was very slow.

the wifi never worked, so, if you have the great need to use it

the parking area is a plus

no room service

found the policies with the use of the laundry machine a strange

30 in the morning on sunday in the hotel laundry room near our room

include breakfast

breakfast it's ok

lovely historic building, great staff, fast wifi

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

breakfast is ok, this travel in mexico is very good for me. thanks holiday inn.

you can use services (pool, bar, etc

great location super good and healthy breakfast staff was super firendly and helpful

i like fresh fruit in the breakfast

if the gym is well equipped, it's extremely dirty and no maintenance is done

to main roads to and out of the city, room equipment good, the breakfast buffet was very

area of the swimming pool needs some maintenance

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm)

very nice staff. the food at restaurant was good. and they have a gym.

the food, the laundry service and good price

we did not have breakfast. the rooms are quiet. plenty hot water.

breakfast was super, lots of choices even roast pork and broccoli

outstanding things: excellent, fast, and reliable wi-fi, and the daily breakfast buffet, with both hot and cold

the fresh fruit at breakfast.

the pool and the breakfast buffet

the buffet, the gardens, the parking, the room service

the pool was amazing - warm water - and my kids loved it

the swimming pool itself is nice, and the gym (although under equipped) was great to be able to use

front desk through room service exceptional service; facilities spotless, santized and well maintained

doing laundry is free and they even gave us detergent and fabric softener

it offered many amenities such as a gym and laundry room which were in good condition and not something often

comfortable, tv cable, inside of a mall with some options to eat, laundry, gym inside the hotel

i like that they have laundry that you can use, and give a one free laundry pod

laundry was free

also the breakfast

was confortable and with easy access, parking included, pet friendly, nice room but worst was too small bathroom

it was clean and pet friendly

the gym and the furniture

the charge for pets was not listed and then got hit with a 450 fee

no breakfast included weak wifi signal

heated pool was definitely a winner for the kids, as was the playground

lots of secure parking, very clean room, housekeeping excellent

pool very nice

we were so happy to have a pet friendly hotel with lots of space to walk them

breakfast-superb they are very attentive to each client, always removing the plates, and

breakfast a bit week that should be much better in a chain hotels. the rest is ok.

rooms, good wifi, friendly staff, great pool area that is very well maintained

clean and neat, good business hotel with conference rooms, good staff. has an ok pool, too.

the rooms were clean and comfortable, breakfast tasty and pool nice.

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention

very clean and quiet great breakfast included

better breakfast option, better bar. wifi and cable system bad

clean, nice, good breakfast included.

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention

parking lot is awful

valet parking entrance to the hotel reception location restaurant location

requested a private parking place and was accepted

room service served in paper boxes. did not like! traffic because of construction

they don't have room service

clean, enough space, good gym

great for the price! basic but clean. the warm pool was a nice touch.

like a co-working space, i needed to work during the night and i had to do it from the swimming pool as it was

the cleaning room service was

lobby needs more ambience. the lobby bar is not working.

the gym was small with just a few machines and lower weights

slow wifi and very unreliable

the bed was comfy and the pool was a nice touch

pool temperature

there's no good parking entrance road sign

wifi slow!

room was a little dirty there was even a roach the pool was also dirty, we didnt dive in because there was a

rooms, nice location, easy to reach, good parking place

they solved one little request we had at the swimming pool

also the pool need to be warm up because even at 2hpm it is really cold

breakfast and staff

removed the breakfast like 5 minutes earlier and we weren't able to eat something there

great location, plenty of parking space and very friendly staff

they don't have room service

breakfast always attracts lots of people, i guess this can't be helped since it's included with the

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

staff was friendly all the time, it was so cool to have free cofee and water all the day at the breakfast room

breakfast standard inconsistent, should have basic plain fried egg dish if available, cheap and

the breakfast offer instant coffee

quiet, safe, cold ac, hot water , easy safe parking and an awesome breakfast

peaceful, spacious with ac and one of the few to offer safe parking next to historic centro, owner suggested

clean, nice with parking

excellent location, free parking, spacious room, good value for money

great location and fantastic staff. i had zero problems with the wifi

hot water with good pressure, good wifi and daily service

there were occasional disruptions with the wifi signal, but nothing terrible

we had many( wine glasses,wine,ice, laundry services , dining, etc)

access to the parking is a little confusing, because the hotel is in a pedestrian street, so we ended up parking

wifi was not the greatest but was available

the parking is not at the hotel but it has valet parking

dead bugs in the kitchen cabinet

very cute patio and design good wifi outside the room very nice & friendly staff

also the wifi was iffy

also the wifi didn t work at times

beds are stiff, short and not so comfortable. barely any wifi in room 107.

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

everything was excellent. a large and comfortable room and a good breakfast.

i also liked that the wifi address was posted in various locations throughout the building

wifi in the rooms was great

breakfast was very complete and nicely done

the honor bar was a nice touch

horrible wifi

wifi never worked in our front room looking out at plaza

no wifi, cold water in shower, no room key (door had to be opened by staff every time

no wifi and service

there is no room service

some work done while i was there including a zoom call so it was important for me to have good wifi and it worked

wifi was a bit slow on day one but got better the next days

wifi worked well

nice. clean. great location. friendly staff, good wifi.

wifi and parking

breakfast each morning was good

wifi internet is down and not working in rooms

the breakfast included was delicious but mostly the owners were so kind and helpful and really made our

) to our room door fell apart in my hand, and the jacuzzi spa was out of service our entire stay

the breakfast was promptly served at the designated time, and it was really good and filling

internet, no laundry service

breakfast was not included, but available as a separate charge

the breakfast was excellent

the breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your

food was so delicious and the waitress (yvonne) so engaging, we ended up eating breakfast there everyday

very clean. nice location. friendly staff. good breakfast. hot water for shower. good parking.

also like the food options across the parking lot

poor wifi signal

i especially like the small food court set up across the parking lot

the bathroom was to old. great bed. great stuff. great breakfast.

no parking space miscommunication between staff

parking , staff, and restaurant

parking was kind of difficult

parking lot is very small

i wrote it before room service and it's food are excellent!!!

the breakfast was very good.

breakfast, good gym, great clean room, located across the street from a beautiful park and only 10 min walk to

problem was the wifi service was very bad, very unstable, i had to request a wire to connect my computer to a

nice buffet breakfast and a beautiful park across the street

i enjoyed the breakfast in the restaurant