no change machine for the laundry and the non-caring desk guy didn't have any change

there was a laundry room available

couldn't get into the pool area without then front desk opening the door. pool was ingested.

parking was fine but the hotel did appear to sit backwards compared to the way the gps took us

their pool was under maintenance and their parking lot was pretty full.

with perfectly crisp bacon or little omelets, lovely warm pool, great exercise facility and laundry

comfortable, accommodating, close to everything, laundry, pool, breakfast, coffee and tea in the lobby, bar in

small pool. only one elevator working.

the morning breakfast bar was understaffed, but it didn't impact our experience.

loved having a small kitchen available

large room with comfortable beds and great wifi

pool was a little small.

the pool heater was under repairs. it was cold to swim but the kids still enjoyed it.

swimming pool is a big draw with tons of kids around

one of my kids spilled some eggs and she made a big deal out of it, said

the kitchenette was awesome

did not like the fact that it was a pet-friendly hotel and i was not clearly informed

hotel amenities say there is a pool and spa

the kitchen comes complete with the normal things, such as, kitchen towels, oven mits, dish soap, dish

staff at breakfast gluten free options available for breakfast comfortable beds well-appointed kitchen nice pool

was guest laundry but you had to pay $2

super comfortable, brand new building, cleanest hotel i ve seen in a while, clean laundry facilities

laundry facility was a huge disappointment & a great inconvenience

twice, then had to go to the desk at 9pm and pick up clean towels and move all the trash and laundry out of my

we had a small issue with the laundry machine and the manager stepped in and solved the problem very quickly

dirty laundry room

the people, the happy hour, the pool, complimentary laundry.

free laundry room use, a wonderful breakfast buffet with the best service--super clean

people with pets that don't clean up after themselves.

good hot breakfast and they also had a social hour which was nice

the spa wasn't working but that's it

kids had great time in the pool

loved location, cleanliness, breakfast and hot tub!

parking lot was really small and some pole lights were out making the parking lot dark

hot tub, pool and direct tv

the pool being closed.

the appearance and breakfast was very good

my kids were very disappointed

parking is great

pool was closed and our group of families had lots of kids who wanted to swim

enjoyed everything about my stay i enjoyed breakfast, the gym and the hotel overall

location. room size stocked kitchen/frig/dishwasher

i loved all the options y'all had a available like the putting green, basketball court, pool, exercise room

there was also a intermittent knocking sound from the kitchen

breakfast was delicious and the staff were incredible

my stay ended up lasting longer than expected and was grateful for the laundry facility

laundry facilities were inconvenient and had to take 2 separate elevators to get there

i told her i need to do laundry she gave me the perfect room right across the laundry room

dirty hallways, pool was trashy, laundry facilities out of order, 1 ice machine in hotel

great staff, nice breakfast, comfortable bed.

we were there for several days and didn t have any room service

roads made it almost impossible to get into the parking lot

breakfast

great staff checking in, breakfast very good. room cleam

that there was too much salt in the pool and hot tub

we had to do a load of laundry, and in the laundry room, it tells you to see the front desk for change and they

the laundry facility wasnt working

trash and laundry hanging on patios and siding completely gone in parts

complex and a hotel in one, kids that lives there put rocks in the pool and they had to close it, laundry was

like all the people hanging around, the laundry hanging everyware, very uncomfortable feeling and not feeling

the plastic laundry bag the clerk gave me tore in half as i was putting clothes into it

the swimming pool was ok but should of been heated it was very cold and it was a disappointment they had the

clean, organized, breakfast was excellent all the items were well stocked

breakfast was delicious and the best hotel breakfast i have had

room was clean the beds and pillows were comfy great water pressure in the shower, really good breakfast

breakfast but was still good.

our kids loved the pool

i appreciate the ladies down at the breakfast bar in the morning serving us, lowering risk to pass along germs

there were no bathrooms in pool area.

happy that the exercise room and pool were still available for use

great stay and complimentary laundry facilities

was a very nice stay free parking restaurant on site very convenient location

room service breakfast also very good

manager did not like it when i reported a pool pizza party with at least thirty people and noisy kids at the

they also have a well stocked bar and make a decent drink

small, small factor that could be mentioned- the pool could be warmer

the cost at the bar was very expensive

kids were running up and down the halls well after 10pm with no intervention by management

breakfast, again one person in the morning having to do the front desk and the bar area

indoor pool had some mildew on the ceiling by the entrance that needs attention.

i came in the room smelled like wet laundry

clean, the beds were comfortable, the price was good, the parking was easy and felt safe, the breakfast was

full kitchen amenities are great

the courtyard our room faced was beautiful & the breakfast was very good

$75 pet fee that isn t disclosed until check in, when there are no other options

clean and comfortable. need to get the outside doors working. liked the laundry room.

laundry was really helpful; the staff were all really friendly and polite

refreshments shop with the laundry needs a better explanation on how it works

laundry machines require use of an app because the front desk does not keep quarters & there is no

with coffee machine in laundry area , not kept

location could have been better with easier parking.

our room was not clean and we had to switch rooms. the pool was very cold.

room's seating places. wifi. breakfast. staff. location. view. comfort. decor.

over charged for the pet fee

breakfast was good. staff was great at breakfast and front desk.

are thin, also my room was next to the laundry room and one guest decided to have a loud conversation at 2am

laundry area was clean

staff was friendly and helpful..rooms were clean..i did laundry here..great for the price

parking lot felt safe.

continental breakfast was good. nice location, easy access, good parking and friendly staff.

that you had to pay for parking

good location, plenty of parking, and not too busy. the staff were very nice & friendly.

the pool hours.

, we used the big table in the lobby for dinner and cake and the staff turned on cartoons for the kids

location (so close to the shopping area) facilities (indoor swimming pool)

after inquiring for a washer a dryer we were assigned a room located directly opposite from the laundry facility

they checked somebody in with some kids in the kids were screaming up and down the hall and they happen to be

how spacious the room was and that there was a coffee bar in the morning.

was an event at the hotel not enough parking hard to park at restaurant which was a good walking distance to

only had breakfast at the hotel and it was very good

wasn't much of breakfast

kind of residue on the fridge, no working elevator, only ice machine was on the 3rd floor and the breakfast room

was a nice breakfast room and selection of items but there was a lady watching people and a sign that read no

i did not have the breakfast

they're wasn't any breakfast on any day of the week at all.

there was no laundry bag or coffee maker

like the rims i like that to access to the laundry facility that candy machine and the easy getting in and out

the entire wall in my bathroom, no towels, morning staff had me go to their backroom and ask the laundry staff

she goes to look for her in the laundry room

laundry room broken ice machine broken our room had a leaking sink carpet wet both days we stayed ,

loved having the kitchen & laundry

great prices and laundry room free for guests

location and outdoor grill and fire pit. free laundry facilities for guests.

loved that they had a laundry facility

great laundry facilities

only thing that i have negative to say about the hotel is in the morning we went down for breakfast and they

swimming pool could of stayed open longer.

,clean, where we needed to be, good parking close to entry way

the bed was comfortable and love the fact that you are pet friendly

room was spacious and comfortable. bar was a plus

- laundry facilities

the room is fantastic, heated pool, just love staying at the aloft.

free breakfast, but good food nonetheless

pet stay free

modern, rooms were very nice staff was very friendly and helpful the pool was amazing we'll stay again

biscuits and gravy with continental breakfast.

my son can’t have sugar before his-appointment and they had biscuits and gravy for breakfast that for me was

wish there were banana for breakfast

good breakfast items. very clean. great tub. fresh fruit. easy thermostat.

except the breakfast, it was lacking choices i'm already planning another stop there, if

also kids or someone kept running in the high level, or top of the room, and kids were running around in

parking spaces were tight especially with luggage

breakfast was great

breakfast was wonderful

it was clean. it was newly remodeled. everyone was so friendly. great breakfast too.

there was no signage nor communication, nor process about what to do with dirty laundry or full trash bags

everything. bar staff were awesome & so was the food. bed was extremelhy comfortable.

i did bring a dog, so 75 of that may have been a pet charge, but i still think that i am out 25 bucks and was

halllways were filthy dogs and pets caused allinthe party to have sinus problems.

the bar was excellent

need to pay extra for laundry need to pay extra for breakfast no bus or taxi for the airport from the hotel

they had old pictures and actual pieces from the early to mid-1900s great laundry

there was also a full pay laundry on each floor

were 3 out of 6 dryers broke in the laundry room, which meant after washing my clothes, i had to wait nearly an

great location. nice friendly helpful staff. good laundry.

clean, great staff, easy access to hotel, bar and restaurant.

the hotel shuttle doesn't go to the airport.

like free breakfast or a swimming pool or something besides the gym

breakfast was included made to order or buffet with a waitress, and it was delicious

they had enough staff to have been able to get true room service rather than going down to grab it, but the

the bar and staff are great and the food there and at siena of the highest quality

good restaurant in hotel and wonderful speak easy bar in basement

see above. there was no valet or apparent shuttle service.

i ordered room service which was quick and delicious

the free shuttle to the arena was a life-saver

there was laundry facilities on website, but we were told that someone had kicked in the machines some time

service i like being lied to about my refund i didn't like it i didn't have the ability to do my laundry when

also, there is no breakfast like advertised or laundry facilities

laundry services and the room was super muggy

location the property could be anything but kitchen closed, bar closed, laundry closed room was fine

friendly staff, nice facilities, laundry,cozybar, outdoor patio, free parking

laundry room was good

great breakfast to start your day

pool was warm

pool was very cold. breakfast was limited due to covid-19

extra charge for wifi and breakfast.

great location right on the river walk. dinner and bar food, drinks staff were 10/10!

the breakfast.

had to pay for breakfast for my kids, the parking garage was sketchy, the staff was unfriendly, the ac didn't

they didn t have any children s menu and didn t want to bother the lady on saying the whole kids meal so

the location is great, good pool area with an outdoor sauna, the 5:30 kickback is cool and breakfast was yummy

breakfast, dinner and drinks are a welcoming sight for a mom traveling with 3 kids

the breakfast and happy hour were generous and

it was a pleasure to walk our dog and we appreciated the hotel being pet friendly

the only thing i wish we would have had in our room was a little kitchen area.

a kitchen and laundry in the apartment was so convenient

in-room kitchen and laundry facilities were a lifesaver

your two bedroom apartment comes with dishes, washer and dryer, and even laundry/dish detergent

room was a small apartment with a standard range, microwave, fridge and laundry machines

laundry in the room

i had to pay extra for laundry services.

the constant police presence running tags in the parking lot.

at booking.com said with breakfast, but when i arrived there was no breakfast.

breakfast was good and they were nice! good beans orange juice & apple

breakfast was not all that great the muffins were old and dried out and all i had was toast and

pool not open reakfast menu

breakfast. no eggs or meat.

we really liked breakfast

the biscuits and gravy and yogurt. the kids loved the waffles

handicap friendly.. breakfast

glad they changed brand of plastic silverware used for breakfast because the old stuff was almost unusable it

didn't like that the pool was closed and no breakfast included

we traveled with our dog and when reserving the room the website said it was pet friendly and they did let

good breakfast

cnn in breakfast room i also show on my credit card that i was billed twice for the stay

my room was adjacent to the side door and guest laundry room, thug type outside

hallways, the laundry room, and outside areas were noticeably dirty

breakfast

the complimentary breakfast was good

the price, pet friendly and free breakfast.

parking lot is small,

pool was not working. had to be moved rooms due to window locks not working and a gap in window.

of the reasons we booked the hotel because we were having a family reunion and was excited the kids would have

pool area in disarray.

then i checked my bank account to make sure the double charge for the pet fee was removed and it was not

no laundry

didn t like that the hotel didn t have laundry facilities

loud noises from laundry room

self laundry service

gravy was runny watery and the potatoes were soggy the door to the pool the card key lock was missing you could

gym closed due to main floor a/c not working, also pool area was too warm to be in as well

breakfast was great and the lady was so sweet

pool happened to be closed during the stay.

breakfast was great

we stayed 2 nights and asked front desk to give us room service both nights

it showed a pool and an on-site laundry for guests

the laundry didn't work and i paid for it without refund

laundry doesn't work

good value, pet friendly

the gym was super tiny with two machines

the free laundry was a life saver since we are traveling with a newborn

free laundry

of the room exceptional, well appointed kitchenette, free wifi, very comfortable bed, free onsite laundry, and

they have a laundry room where you can buy the soap & wash and dry for free

free laundry room, gym, an outside gazebo with 2 gas grills

the dryer for laundry does not dry

i also wish the laundry services were available longer

room was very nice staff very friendly the dryer needs work for guest laundry but when it didnt work properly

no breakfast. vending machines didn't work either. had to wait till morning to do laundry

clean sheets in the shower curtain to which paula replied no as the person before her did not do laundry

gym was awesome

very friendly to pet parents and a super convenient location

parking was easy

it could use wider parking spaces.

several restaurants within walking distance and a decent breakfast

laundry facilities were adequate

the spacious of the suite and the pool/hot tub was amazing great staff went above and beyond

yes. the spa was advertised and then we found that it was eliminated and filled in

pool was too cold. free breakfast did not have very many healthy options.

late tuesday night, hotel employee made a gracious & kind welcome to my kids traveling with 4 month old baby

went to due my laundry and no soap in the soap dispenser machine

the laundry is expensive at 3$ load

several amenities like laundry and access to computer in lobby not working

they had roll of quarters available for laundry. the laundry room was clean and working great.

that was left for breakfast was a granola bar whic was okay but not great

staff friendly and breakfast was pretty good

we brought our kids on a weekend getaway and the pool was closed for painting

room design. spacious. helpful staff. pet friendly.

breakfast on monday am was wonderful. sunday was good, but i preferred monday much more.

the ability to fit 6 people in a room, we have 4 kids

offer an arcarde and on site laundry but will not give you quarters or have a quarter machine

there s leisure amenities available and onsite laundry facilities which were appreciated

i liked that the pool stayed open til 11pm, there was a free breakfast, and free wifi.

was nice and we even changed rooms in attempt to better issues but no wifi and then no hard line and i needed

noisy but not too bad after the weekend passed. wifi rairly worked in out room

the wifi required me to login every day

super clean, confortable pool and gym

good breakfast, convenient location to airport. excellent shuttle service.

super easy to find. lots of parking. lots of things to do close to the hotel.

friendly staff and nice rooms. pool area was nice too!

stains on bed skirt ,pool was not available, there wasn t a guest laundry room like it said

there were no laundry facilities on site so we had to go to a laundromat

close to stores and restaurants free laundry in hotel

the closet didn't have a light and the wifi didn't work adequately

somebody hit my car in the parking lot and the hotel would not help me connect with the person.

beds and no laundry room. softball tourneys need laundry room.

didn t like that it didn t have a laundry room

loved the proximity to airport and the free shuttle to hotel and back to airport

kids playing and yelling in hallway during the afternoon

they have 24 hours shuttle to the airport