local swimming pool, settlement centre and kaffi kyrrd were all fab

beds were changed the following day. bar closes early, and happy hour not so long!

wifi wasn't working in the room. and there were several items missing such as hair dryer.

wifi - was told at 7pm that there had been a power failure and the wifi was off

decent rooms, good value for money, a little outside of the borgarnes so really quiet, lots of parking

the laundry truck hit one of our luggage and still no any responsible

location of laundry, no elevator to upper floors would have preferred a shuttle service

we had requested for laundry service (10,000 isk), they did an amazing job, i didn t expect them to give it

be good to have a laundry (not just laundry service), and air con in the room (it has a radiator)

lovely room with a view of the sea! large breakfast selection and very relaxing bar area.

staff were very accomodating, even allowed early check in, has valet service

the spa was heavenly and i enjoyed bubbling in the hot tub

hotel with the best location, beautiful rooms and the best hotel spa area i have seen

food was divine ( both room service and restaurant)

great vibe across the hotel - excellent bar in the lobby - good breakfast - beautiful interior

amenities were pretty minimal, laundry service was prohibitively expensive, was very expensive and wasn't really

add french toast pancakes sausages not every day but 2-3 times a week lastly do not do your laundry there they

the breakfast offers a small possibility of dishes and the eggs were cold.

kids really love the bunk bed in the room

location, free parking, bar inside the hotel

wish there was a laundry in the hotel or a laundry service otherwise it s great

good sauna, pleasant bar (live jazz performed the night i was there) and a breakfast counter

it also has a great sauna, small gym and parking

minor complaints, our stay was awesome: the smell from the restaurant kitchen is present in the hotel stairwell

sauna is clean, gym is great and breakfast is also good

the bathroom - cleaniness might be a little bit improved in the room (laundry)

had laundry done and items went

were given room 201 which was above the laundry room

overpriced breakfast and services like laundry

was nowhere to do laundry -- the laundromat the hotel directed us to was completely out of order

bare facilities.. would be nice if they have self laundry machines

the bar downstairs is great to have some drinks and the staff was beyond lovely

location was perfect, the breakfast was amazing and the staff was so friendly

front desk girl was so nice, early check in fee is only 30 euros, which is a lot better than a lot of places

wifi a little slow to connect

just a minor improvement in cleanliness (laundry) would make it perfect

breakfast was wonderful; staff were very friendly; room was clean and beautiful!

the location is very convenient, and the breakfast was delicious, enjoyed in a relaxed atmosphere

room service would ve been nice after a day of exploring and you re looking for food/snacks

breakfast was very good

my room was on the executive floor i had a complimentary laundry service

house laundry was brilliant

after we came back we got our luggage that was stored as well as our laundry

floor room 101 by the elevator, laundry, back door pick up and drop off of supplies

laundry service poor and outrageous price

very comfortable room. great room service. walking distance to everything. good breakfast.

two things i didn't like: 1-it was that the spa and gym it's not on the hotel it's on the next door(sister hotel

the restaurant downstairs is excellent and the spa at the borg is really good

the location of this hotel, and the bar and restaurant were buzzing - fab atmosphere

no lounge. having to walk down the street to go to the gym and spa.

the little spa, together with the gym, is a relevant plus

excellent bar tender. he can mak exceptional cocktails

the facilities are good - i used the gym and the spa is good

spa is a disaster, shower in the room also

that was given to us was very close to a bar and did not sleep till way late in the morning

little noisy from irish bar opposite.

location, staff, wifi & in room nespresso machine

the location was the best! clean, friendly staff. good wifi.

location means the bar across the street can be loud in to the night

would be nice to have a grab bar for those with mobility issues

they utilized the lower level of the studio apartments for their food storage, employee room, laundry, etc

it’s nice to stay and good breakfast.

great hotel gym

easy to navigate, dining room and bar easy to find and pleasant, friendly staff, knowledgeable about tours and

breakfast options doesn't change

excellent service. excellent breakfast.

breakfast, with choices that include local foods

also nice spa area

on top of that, it would be nice if the pool was a bigger space

the spa was stunning visually and the facilities were

laundry service on weekends (but laundromat just around the corner)

no bar at the hotel as it is being refurbished.

friendly staff, face cloths in bath, lots of outlets, spa was wonderful

room service option for food was very limited

great rooms, wifi, staff, location and general feel.

i love baked beans at breakfast on holiday that’s all

is a bar across the street that is quite active, especially on friday/saturday nights

great location albeit a noisy bar next door, really friendly staff.

the breakfast was complimentary and delicious

was perfect, breakfast included was an added bonus, good clean comfortable hotel

we moved to room 317 which was better but could then hear the laundry room next door, washing machine and then

breakfast was excelllent!

great location, great interior design, small but decent gym.

breakfast it was amazing

breakfast was amazing ! the restaurant and bar staff were superb.

i wanted to do laundry here when i arrived, but it was ridiculously expensive at 10,000 isk (approx $72) for

there were other issues, no room service and cryptic/non existent laundry instructions

beautiful aesthetic, excellent breakfast

lovely and friendly. spa was a lot nicer than the other centre hotels

the spa was not included, 25 eur entry fee is way to expensive the breakfast could contain higher

this time we were in the embassy which was closer to reception and enabled us to use the laundry room which

delicious bakery nearby and self-service laundry facilities within walking distance

available laundry was greatly appreciated and convenient

and the option to do your own laundry

they even had a laundry room

hotel was kind of pricey given the lack of parking and no onsite laundry

the room had excellent facilities including an outdoor terrace, small kitchen area with fridge drawer and

room was better than expected, first because it had a well equipped mini kitchen, second because the sofa bed

fantastic outdoor space and built in kitchenette. we wish we had planned to stay here longer.

our room had a balcony overlooking the cobblestone street and there's a great bar downstairs

for having some drinks without the fuss of going to a hotel bar - feels just like going to your kitchen to fix

fabulous, delicious breakfast served to your room

the rooms were immaculately clean, spacious and equipped with a free mini bar of soft drinks and snacks as well

the kids were not so keen as they like a

our corner room was very spacious with a comfortable sitting area, bar with complimentary treats, and very

wifi, which is supposed to be included, was constantly turning off; i couldn't make zoom calls or

location, breakfast and price were excellent

wifi was fine

we really enjoyed the breakfast buffet available at 7am

also, the wifi was excellent - i was running two laptops and my phone off of it to do some remote working and

they accommodated early check in as well which was amazing

the restaurant and the bar are also recommended

an additional trash bin would be useful for the kitchenette, blinds weren t working easily/properly, etc

location in downtown, great staff, very clean, early check in was available for red eye flight

the staff was so kind and helpful and the food and drinks in the restaurant and bar were so good

complimentary bar is great

part is that you can wait for northern light within the sauna and enjoy the live music from a bar nearby

although there is no bar within the hotel, there are several

we had a free mini bar which unfortunately we didn't use but it was a nice touch

no room service at all

is a laundry place in town that s relatively reasonable for iceland prices

breakfast is lovely and staff are fantastic

breakfast was very good, but at peak times a little bit crowded

parking clean rooms free wifi kettle in room very comfortable bed - 2 beds pushed together but this seemed to

big bathroom, good wifi

had the do laundry for us and told them we were checking out the next day

laundry service failed to return same day as advertised - i dropped off well in advance of 9am

was very disappointed that the hotel does not offer laundry facilities - it is supposed to be a 4 star hotel

there is no self laundry facility

room service was expensive

i was charged the cost of a washing machine for my laundry basket

had to get on floor & plug in phone, no laundry bag

although the hotel does offer a laundry service, it would be so much better if there was a hotel laundry for

fast laundry service

staff were lovely, bianka in reception was so helpful with advice before our stay and aga in the bar was so

no wifi details in room again you had to go down to reception to get details as no

view, tea and coffee facilities, excellent location , staff went out of their way to provide early check in and

would have been great such as coffee, as there was a kettle there with two tea bags, and maybe a bar of soap

was perfect and the room was very clean, i loved that they allowed me to check in very early without paying a

the wifi was speedy and reliable, allowing for streaming on personal devices

would be helpful to maybe have a self service laundry or a laundry service that was guaranteed

laundry service wasn't available during my weekend stay (only available monday-friday)

great location, lovely staff, fab breakfast and happy hour in the bar 12-7 saved us a fortune

the breakfast was wonderful

heated towel bar was a bonus

no laundry facility at the hotel, have to walk to a laundromat about 10 mins walk away, not feasible

our room is next to a laundry room which is noisy around certain time of the day.

conveniently located in town. breakfast was delicious. staff were helpful.

location. excellent room. excellent breakfast. nice staff. fun sauna and hot pool.

i made the phone into a wifi hotspot and was able to use my own cell phone throughout the trip

staff was very accommodating, and the location is by food, a laundry, and a short-ish (15 minute) walk to the

lastly, the room service consisted of the sheets being folded, not changed

i had issues with the wifi connection

buzzing bar & restaurant - packed, fun, great staff good location to walk in to town

wifi

laundry is extremely expensive

however, when we were there, we found out that kids could only go at certain times of the day

food at the restaurant was delicious, including breakfast

wonderful breakfast! rooms were comfortable.

room was clean, beds where comfortable, breakfast was good, staff was friendly, had a good view from balcony

the receptionist was so helpful in guiding into difference places in the city, including laundry shop as the

room near a laundry room , dirty room , not working shower (works only with hot water ) , small towels for face

sure if the sheets and towels are properly sanitized as i saw they were just line drying in the laundry room

wifi works only in the kitchen & not in rooms

the kitchen was a god sent since it was communal and there were commonly used supplies

able to access laundry room on arrival to store luggage despite staff assuring me that it is possible

laundry services are a flat-rate and does not depend on amount of clothes needing a wash, so give

no laundry machines

doing laundry was expensive

they have send out laundry service which was great

no laundry collection

7 days of camping, would have been nice to have a laundry place to clean a few things before taking the plane

efficient laundry and dry cleaning service

the spa and gym was good as well

wifi is stable and fast enough

no option to have laundry done

the doors were hard to close ans open and laundry was laying in the halls

outside of our room was used as a dumping ground for dirty laundry, rubbish and building supplies

our kids had really only the option of living out of their suitcase which made their room feel very

breakfast and bar were perfect

not included like mini fridge, microwave, breakfast, early check in, late check out, and to do laundry it was

a great value for money, centrally located, good bar and the hotel is very classy.

wifi signal was weak in room and could only be connected when right behind the room door or in the

staff, excellent breakfast, unfortunately the restaurant and bar were closed due to covid

no room service or bar

paper bag to place your dirty laundry in to take home and great shampoo, conditioner and body-wash

the staff was accommodating in allowing us an early check in which was very much appreciated

gym could have been bigger/better equipped

let us early check in

easy parking outside the hotel

there was no bar area and only 1 sofa in reception. to be honest though we didn't miss it.

wifi in the room did not work

wifi signal was breaking

no bar or evening meal facilities

free wifi and parking

is more of a hotel, cannot cook or do laundry but breakfast is included

l, how to access laundry/dry cleaning etc

only complaint was that we had laundry done and it cost 80 euros

buffet breakfast is included *no hot food* free wifi loads to do

wifi in our room (2nd floor near the lift) was very weak, almost unconnectable when lying on one of

cake and had a washing facility for our laundry

my mom wanted to some laundry before we leave for our next destination

would be great is the hotel offer laundry facilities

we asked to do laundry and they showed us how and let us have access to the laundry facility to do as much as

very nice staff, the option to do laundry in the hotel. the game rooms.

no washing facilities for self laundry.

laundry is washed for you

breakfast was nice and there was a laundry service 5 mins down the road

was small and shower cramped our room was opposite the laundry which was left with the door open so heard loud

perhaps had a bit of a bigger bar but still great.

advantage to cost of heating and the eco friendly outcome that they are proud to talk about with laundry

both room service and vox restaurant were under par

the wifi is good and there are comfortable places to sit in the lobby and around the hotel

ambiance, great views, grand staircase, spa and huge fitness center

room service terrible only 1 time the house keeper fix just part of the bed

very difficult to find laundry availability especially on weekend anywhere in town

parking was easy and it's a quick drive to sky lagoon

nice clean rooms. breakfast and parking included.

the wifi was very good and the view from the bedroom was spectacular

would have liked a few labels on the buffet breakfast.

internet didn't really work very well, spa could not be used by kids

would have been nice if there was a pool here

the spa/pools are not for kids below 16, which personally was upsetting for our family.

the reykjavik park and zoo is great for young kids and is just 5 minutes away

some of the staff were rude and room service could have been better

we were only booked to stay one night as we were allocated the room next to the laundry room, which at times

decent sized room that had a small kitchen.

plenty of parking available

free parking place, nice staff

very kind staff and one of our rooms had a kitchen which was a nice surprise and very helpful

is to do a load of washing it is extremely expensive and therefore could not justify to do laundry with them

no laundry, had to do washing at laundromat.

the place is welcoming, and has all the ammenties - spa, gym, bar and 24 hour service desk

i really wanted to just order room service and that didnt seem to be an option

excellent wifi in

although owner allowed us to use the laundry, but she claimed we need to pay 2500 isk after we started our

the owner nicely allowed us to do the laundry

room, comfortable enough for our family with a queen bed and bunk bed for the kids

nice owners of the hotel 3) the hostel offers lunches at a decent price for iceland 4) good wifi

shared areas have great facilities free parking

- at the end of the corridor, next to the laundry room which was noisy light in the bathroom didn't work

location, laundry service, draft beer.

the hotel has free parking, there is always enough space

spa and great food are only a plus to the whole experience

lots of areas to chill and after a full day out, we enjoyed drinks at the bar then moved to a lovely lounge