not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

the hotel is nice but old, same for the gym, the price for the room service food is overrated.

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

water of the pool is cold

breakfast was great. the people from the staff were truly amazing, really the nicest.

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze

wifi was bad, so do not expect wifi speed for video calls or video streaming for some relaxing time

receptionist allowed an early check in delivering the breakfast through the magic box

have like the gym to have also had a bar with free weights that you could attach to the end

the room service is really tasty and they set it up like you are at a restaurant

breakfast could be better

after hours room service menu was very limited. just quesadillas and soup?

the communal pool area and breakfast area has an incredible view

the fact that there was no music at the pool made it very quiet and restful - awesome!

with a spectacular view, but it also goes down to a lovely part of beach with a nice swimming pool area

private beach. beautiful outside pool. best tacos at the pool restaurant.

room service doesn t pick up calls

and the pool

good breakfast

the swimming pool and the location.

can improve the breakfast options

the pool is great

the breakfast was very good - much better than i expected

laundry: i had to call and asked several times to collect my clothes for laundry

the pool is fantastic for kids and adults

service/ restaurant / bar stop working at 23:00

service at the pool not quite good

could check in earlier the fact that the hotel is on the beach spa treatment (not space tho) design

laundry service works good at first sight but they messed up my two white t-shirts with weird

no room service (food)

the pools are great, so is the gym

the pool was very clean, they have 4 pools which is so nice to swim

kids activities

the wifi was very poor

and bar waiters were not friendly at all

the pool was a mess, it was small and so many kids, the beach facilities were even worse

place and the pool, food excellent ud83dudc4c

i called room service at 9am three times and no one took my call

the swimming pool is great, very clean

wifi is weak and stops working, then you have to log in again

everything was good. the room, the pool, and especially the restaurant.

the restaurant and the pool

starbucks and golf club de acapulco across street

great view, felt pretty quite and private has everything you need; bathroom with warm water, kitchen with

the apartment i stayed in was huge with a big balcony overlooking the ocean, a fully equipped kitchen, big

was so old, nothing in kitchen, even forks, no one glass

pool and the access to the beach

kitchen facilities are useless, 1 folk 5 knives 1 glass a cook to with nothing to cook with

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

-free laundry for guest

loud music at night from the bar below.

another thing i didnt like, kids and older people not using outfit for swimming at the pool

so if you are not a fan of plastic water, swim in the pool

an item of my laundry was lost and not much attempt was made to recover it and when i tried to explain at

collect laundry - had been totally ignored

air conditioner didn t work during my stay kids were complaining to hot

excellent facilities for kids

staff! they are so amazing! the reception team and room service

them a big tip on them also is not fair for all the customer and i don't recommend you do your laundry in this

was so crowded and there was not one staff supervising the pool, people playing rough hurting kids, throwing

there's restaurant near fir the price they charge for us was not worth it but i think with kids yes

gym is really

also the pools should have an adult area there was 4 pools and way too many kids

the kids club is basic

kids pool with rusted screws

problems with elevator, needed to wait a lot to get to our room, old rooms, one over crowded pool, valet parking

i cannot complain about bar tender, they were doing a great job

loads of pool activity and kids pool have slides and variety of items that will keep the little ones

the pool is small

privacy around the pool

pool was not well

good, nice pool

the view is amazing, and the pool is very nice. the food is also tasty.

crowded pool area, not able to get to use it

the wifi never worked but still had a great time.

entire staff, including at the bar area, was extremely nice and welcoming

hotel had bad wifi and even bad service for phones , very bad service in the rooms

no wifi in the room.

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area was

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area

lack of hot water, the lack of wifi, the lack of breakfast options, the lack of knowledgeable staff

the staff the pool very clean.

nothing was working including wifi

the kids pool and the regular pool were great!

was clean, room and common areas also clean, i really like the privvacy of the parking garage, we were there in

to get a smaller room, the junior suits are facing the street and the bar in front plays music until very late

in traditional zone is very clean and the staff are really good, in special all staff from the bar and breakfast

they let us stay in the pool after checking out

pool, extremely noisy facing the road and the beach, the thin windows didn t help at all, the

the space of the room the comfy bed the view the swimming pool

did not like all the noise from the traffic and the near by bar outside you can hear everything

you get a plastic bracelet and you have to wear it the whole time. the wifi is not very good.

place has a lot of rooms near the pool with little balconies they look charming

the service was very good, the wifi was strong, a/c worked and it was clean

nice pool area, fast check in/out

the wifi was very bad.

warm reception tidy and clean rooms comfy beds with ac reliable wifi close to the beach

free gated parking

fantastic view. pool area is great!

pool was open till late

liked the fact that there's a swimming pool for kids and the room was not bad but was pretty small

there is a pool at the front in the car park area

value for money & a pool

wifi doesn t work good,and the staff turn off it in some hours,thats annoying,i was booking my

pool was also very clean which isn't always the case in mexico

had laundry done, it was lost

very nice staff and the pools are very nice

tasteless breakfast, few items

the food by the pool buffets very bad also the food is ok but not very good

room service was great, fair warning, the portions are huge but the prices are reasonable