good having a laundry facility on site

for parking, not enough laundry service offered

the breakfast has some issues the laundry was not working as it should

to ask for supplies to be replenished, was told to book my reservation through a third party, laundry room

bagged up the old towels and left the bag in the room indicating that those towels were ready for laundry

theres no outdoor heated pool or laundry facilities that were advertised

staff was hard to reach on the phone for laundry services or any services for that matter.

of coin operated laundry facilities (mainly a business hotel and not really designed for families) and although

air conditioning bad room service

room service and the comfortable beds, also the huge tv inside the room

laundry works on a coin system but the reception staff assisted with providing the necessary change

liked having a guest laundry

i used the laundry

the laundry works on a coin system

convenient guest laundry room (not free $2 per load)

wasn t what i expected, if i knew that it was a pet friendly place i wouldn t have stayed, the elevator and

very clean, great staff, free water bottles in the gym.

a couple of homeless people were harassing the kitchen staff in the morning but they handled it well

no wifi when i arrived so couldn t be given key to room for hours

also, the gym is tiny

the beds were comfortable and the laundry room made it easy to stay on top of our clothes during the trip

do not recommend leaving your laundry unattended in the laundry dry room as a guest swapped out my clothes for

could not get dryer to work in the laundry

on-site guest laundry (although double the price of elsewhere) was a huge bonus to us just off an 11 night

laundry amount was too much

no laundry service, even though there are laundry bags and a form in each room.

room service was fast, room was clean

i was placed on the 14th floor right under the gym

i had lunch in the bar and it was very delicious- but did lack variety or options for smaller meal/ snacky

the bar well equiped

coin laundry

the hotel has great facilities from laundry

laundry area useful and ice machine on every floor

nice hotel with gym, pool, self-laundry and good breakfast, good value for money

maybe the detergent used to clean the laundry needs to be upgraded

house keeping did loose our pajamas by sweeping them up in the laundry when changing the bed and were unable

3 guests in the room), staff, decoration / quality of furniture, room equipment (no mini bar, no laundry bags,

nola, was very short-staffed, which caused them to have to close a lot of the amenities like the bar and the

pool bar didn't serve hot drinks nor food after a certain time

location & room service

breakfast, swimming pool, laundry

choices are limited no laundry services fridge was connected to the power but turned off from inside, which

hotel because it had laundry facilities and when i used it, the online service did not work, the staff would

great, friendly staff; from housekeeping, to valet, laundry, and to the front desk

one stove burner did not work. no laundry detergent for the laundry room

laundry facility wasn't working properly.

they ran out of clean towels because the laundry pick up service never came to pick up the dirty towels and

our 45th wedding anniversary and we told the clerk and she gave us a room right across from the laundry room

the staff were very friendly and helpful, allowing early check in and late check out with no penalty

directed us to the local restaurants and went to kitchen and got hot water for me

very good value diy laundry

onsite linen service meant having *no sheets* for *two nights* when the laundry service couldn't make a delivery

bar area is nice to have for a nightcap

the price, it s pet friendly and the room was nice.

staff, clean and comfortable room, loved the pool and fitness center, close to bourbon st and other

no laundry or breakfast offered so overpriced

stay was horrible, here is a laundry list of reasons you should avoid this place: - slits under doors so no

no laundry room

and you didn't have laundry facilities which would have been convenient, but overall, it was a great stay

the laundry facilities mentioned above

need to speak to the company they use for laundry service, 4 t-shirts came back with labels attached, the labels

hotel with a great cafe/bar downstairs and stunning rooftop bar upstairs

we were able to use later in the afternoon but it was filled with 8 kids yelling screaming splashing and probably

we also got a $15 credit for the mini bar in the room but we didn't use it, i thought that was a nice touch

downloading the app made it helpful to order room service or anything else we needed, as the tv was supposed

beautiful hotel, indoor swimming pool, gym, laundry facilities, parking deck just for customers, high security

our kids loved the pool, and i loved having the laundry room for running a load through

lots of great perks, breakfast, wifi, pool, hot tub, fitness room, laundry, dinner with 3 drinks

we were on an 8,000 mile amtrak trip so the coin laundry on 6th floor was great

pool, gym, laundry, onsite parking garage, breakfast, free kick back drinks.

guest laundry required coins but the desk didn't have any for change

the have a laundry room that was available for guests

was clean , there was ice machine, laundry room, mini fridge and the pool was kinda on roof top and was pretty

air conditioning, fridge and microwave, laundry facilities

they have a guest laundry and vending machine on the 12th and 18th floor

a problem with wifi access was resolved immediately

food and drinks at the bar and tacklebox were amazing

the gym is small and not well equipped

also no free wifi

wifi charges, they really should be free.

not having a self serve laundry room, and the pool bar could stay open a little later

they did allow us to get ready in the spa and hold our bags and gave us free drinks

don't skip onsite bar (sazerac) for exceptional cocktails

may be just me but i was a little disappointed in the pool

everything they made me feel so welcome in every way. from valets to room service and venues.

sucked, no pool, no laundry facilities, no business center, no real bar , no restaurant, no jazz

we also loved the breakfast(the turkey products were much appreciated), laundry, security(key cards) and rooftop

but i also loved the amenities--having a well stocked kitchen and being able to clean my laundry were total

the desk stated the laundry was closed

the location was good. services very good. meals served at breakfast was a high plus.

had a laundry room also

machines in self service laundry room wasn't working too well and the hotel staff don't actually manage it, so

very well breakfast was great with fresh spinach and fruits bed was very comfortable we used laundry , which

we liked that there was a laundry available that we could wash clothes at and dry them

self service laundry was used great idea

laundry facilities ice machine and complimentary bottled water each day in our room

the bed was lovely. laundry facilities were excellent

laundry room had a dead bug and no maid service due to covid, however the staff was exceptional

the staff was very helpful upon arrival and gave helpful information on laundry services that were available

it was bad luck, they took a large group of kids from a school band and the whole thing was a circus for two

laundry was well hidden. needs a sign.

roof top pool is an absolute winner - what a place hang out - and rooms themselves are again filled with

hotel - rooftop pool, bar and cafe area downstairs

don't really like room service and what not coming in and

great bar, restaurant, cafe and roof top pool with bar

there wasn t a laundry facility.

no laundry room for

no laundry facilities

guest laundry doesn't exist

enjoyed the hot breakfast and gym

i tried to order room service or just water / coffee a couple of times but they never showed up.

the bar was swanky, the dining room was a wonder to sit in and i had a hard time getting out of bed /

we also had drinks at bar marilou

the food on their room service menu was amazing

pool and gym at the neighboring ace hotel were closed due to hurricaine ida but of course this was

a laundry room would have been great bigger pillows

they have a restaurant and bar down stairs as well

we were in town for a wedding with kids who we couldn t even afford to do anything with because of the double

we were able to walk ro the french market and the casino

enough equipment in the gym but the space is small

got room service morning and night

) over priced last nights room service litering the

entertainment at jazz bar excellent

staff, clean hotel, great breakfast and room service, fun lively lounge for the evening with live jazz

as goes with the pool too

unfortunately they were renovating their bar so there was no where to sit and have drinks

very clean, spacious , no pool but staff was great and very helpful

room service didn t start until 7 am and we had an early morning

the restaurant was closed and the room service was awful

smell of sewage at the front entrance and lobby of the hotel, false advertisement of the pool and gym, i had to

housekeeping made 6 trips back to laundry to find clean linen

we loved everything about this room from the in-suite kitchen to the large walk-in shower

enjoyed the two queen beds, the mini living room, the mini kitchen with the spacious counter top, the extras

wifi working

the kitchen was easily usable

3rd day of our stay, this was okay, but on the second day i asked a housekeeper for an additional laundry bag

we took the suite (2 adults + 3 kids) and it was spacious with plenty of storage space

the mini bar, if you have kids and if they move anything you get charged.

breakfast restaurant could have been better. more on menu

reception staff, valet staff and bar staff were very helpful

under construction no place for breakfast no lounge no laundry no view very unhappy

courtesy of the staff, clean room, and location. also, the laundry facilities for guests.

loved it ! greer room, laundry was very convenient and very friendly staff

loved the happy hour at the bar and the bartender romell was

great locations, close to the french quarter. nice spacious room. staff was friendly. nice gym.

there was no complimentary laundry products

helped that hotel had laundry facilities could do washing in hotel

we actually used the laundry to wash some clothes and that was a

property did not have a pool on site and the laundry services were not available

billing was incorrect. we were charged for others laundry, valet which we did not use

hallways were filled with pikes of dirty laundry, some even bloody, as well as broken hangers and pieces of

there was no laundry service

i wish they had more drawer space, laundry, microwave and fridge but i should have checked when i booked

small room, when we walked the halls, trash bags all over, along with dirty towels and other laundry just laying

us to a clean room, or better yet not have piles of laundry and garbage scattered all over the hallway

great laundry room. this was helpful since we had been out of electricity for days.

the cleaner took our laundry

no guest laundry.

laundry was coin operated

disappointed that there was no laundry room and the laundry service is just far too expensive

no pool and no guest laundry but other than that would definitely

were not easily accessible, no towel rack near the sink, the tv was very small, no thermostat, no laundry facility

gym- one of the best hotel gyms i have seen, its small but very well equipped

we landed at 8 am with young kids who needed rest and we couldn t access our before 4 pm and it still wasn

elevator takes forever and gym is really small no vending machine

1.did not have laundry for guest. 2. pool needed to be heated.

the bell desk went above and beyond in settling us in and helping with laundry

no reasonably priced laundry facilities

old laundry from previous guests were even still in the room

hotel is pet friendly but there is not a place to take your dog for the bathroom without walking a couple of

it was difficult to get around the laundry bins and one of the doors always remained open to see vacuums break

also, they weren't able to get us towels because laundry service hadn't finished with the towels

great in house bar and restaurant

wifi was non-existent, then when i ask about it, they didn't know how to fix it, so the staff told

room service wasn't available because the cook was running late

complimentary laundry facilities are available, just bring soap

location, cleanliness, low noise levels, having a kitchenette, and the convenience of an onsite laundry and gym

location, the gym, the laundry room, and of course the room

the laundry room should also be coin and cash and maybe some products like laundry detergent and dryer

it's clean. it has a laundry room. the bed is comfy.

laundry service is very expensive, but probably pretty standard for such a fancy hotel

annissue really as i didn t use it, but i expected a somewhat larger and higher rooftop pool area

pool was disappointing, but gym was nice

the pool was a little small :(

no room service until 3.00pm

the bleach smell. no laundry to wash clothes and no tv in the rooms.

no laundry facilities

it was nice to have an (updated) kitchen so we didn't have to eat out for every meal

there was no breakfast. there was a full kitchen-but no silverware.

minimal, small furniture, television didn t work, wifi didn t work

no laundry facilities.

dry cleaning charges are expensive & there are no laundry facilities close by.

the wifi, it was too weak

pet friendly and close to everything

was walking distance to bourbon st and harrahs casino the main places we were trying to go to

have to pay for guest laundry and no

we had to ask at front desk for info on pool, ice machine, laundry, etc

in the city the staff were always accommodating if i needed extra materials such as detergent laundry bags

not having coin laundry available.

and the laundry was out of action

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

nice, very small (18 rooms), and lobby next to a very noisy bar

a bar downstairs and access to the pool table would have been great

bar listed in amenities is used for special events only, rates listed on booking

also seemed to run out of everything, no teabags because someone didn t order them, no more laundry bags

it needs a guest laundry room, otherwise excellent and when visiting new orleans i will stay in that hotel

no laundry (self service) facilities

there was no on-site guest laundry.

no laundry facilities or breakfast

electrical outlets not functioning, ac a bit finicky, tv channel selection a bit limited, no laundry service,

hallway always had the laundry in the hallways ( maid service) like 5-6 bags

you can walk across to marriott there is big shop to buy hot or cold food and laundry on the 5th floor

we were told it s the kind of laundry detergent they use but i still felt grossed out

access to room service due to kitchen shutdown early, no access to adminities ( microwave) ( refrigerator) and

like the self laundry service with free detergent and dryer sheets

laundry room under renovation

room was near the staff laundry room

it was around the corner from the elevators, next to the vending machine/ice machine and the laundry room

& my girlfriend had severe respiratory allergic reaction to cleaning products used in the room or laundry

to bring laundry down to main lobby was odd inconsistent and confusing emails pre arrival door staff very

used the laundry service once but it was delivered back to the wrong room

my clothes out for laundry and was told it would be a one day turn around

such a beautiful hotel. first class service. loved the rooftop pool.

staff were great: room service staff were cheerful & attentive, concierge helpful, bellmen warm, easy-going &

there wasn t any laundry facilities

there is no room service, no guest laundry or laundry facility and not even a hotel store

room in my price category and was placed in a small and rather dark space with a view of the laundry room and

the hotel was right around the corner from bourbon street and across the street from the saddle bar, but that

never could get the wifi to work consistently

they need to use better laundry soap sheets and towels we re hard terrible. ppl w as c

serve breakfast due to covid 19 they don't put blankets in the room due to covid 19 and that the laundry personnel

hotel does not have a microwave or laundry room, the ice machine on the floor was broken, and parking is expensive

the bar should be open at 11. coffee downstairs should be complimentary.

the bar hours.

no guest laundry

ac wasn t working, the room was too hot, couldn t open a window, no laundry service

bed was very uncomfortable, and no place to do laundry

didnt have laundry facility, laundry service or anything close by to do laundry

no on-site gym and a fee to use neighboring property gym.

i had to stand in a specific spot in the room to connect to wifi, this was a nuisance

we had a few drinks at the bar connected to the hotel, and our bartender brendan was absolutely amazing

no pool . no room service . no view

on site is the cozy bombay club jazz bar

bar with live music in hotel

there's complimentary guest laundry (washer and dryer) which is highly appreciated

not able to use laundry facilities as upgrade work in place

laundry facilities were excellent

very handy to have use of the free laundry facilities which were very good

free laundry ad laundry supplies were really

i found the laundry and took towels from the one bin with towels

no laundry no pool

laundry definitely needed fabric softener when washing the towels

no restaurant or bar in lobby

had a minor situation with the breakfast staff but manager made situation and took our situation into consideration

complimentary laundry (on 3 different floors)

construction, smell at entry, filthy laundry room, old furniture

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

stayed in 513 we couldn't get wifi to work are whole 6 days unless we went downstairs

no wifi

the laundry service is expensive

half of our laundry wasn t returned until i had to go and count the items that had been returned and realised

some of the cafe staff were quite terse. the laundry service provided is expensive.

mechanical noise in the 'wall' (a/c system--sort of sounded like laundry was in the wash), but it was the kind

room decor was nice, high ceilings. good gym.

great pool

the brick structures, the pool in particular, was amazing

the pool was a little cool, but so was the weather so it s understandable why.

beautiful setting, wonderful salt water pool with attentive and helpful staff

the pool and amenities were wonderful