the room we were moved to the next day after complaining was better, but still quite noisy (laundry starts up

there was plenty of dinning options in and around the hotel and the hotel pool was very nice to cool off in

the bar / restaurant was very good

wifi not great but not a deal breaker. they have wifi in some areas of the hotel but not all.

no wifi in rooms and could use a coffee pot

breakfast was okay, nothing special for the price

location of our room was right in middle of property, and anyone having breakfast was right at our window, as

the breakfast was good. the location is perfect. many restaurants within walking distance.

kids got noisy in the pool several afternoons

didn't have breakfast here as there are so many good restaurants to try out in the area

the pool was very nice and

great location - staff friendly - pool - old mexico - not pretentious but comfortable

restaurant/ room service was unorganized and a lot of things took forever

i showed a picture of our reservation clearly showing wifi, ac and breakfast included

lovely pool and an amazing beach - great service on the beach, too

slight niggle is the bar (or lack thereof) it would be great to have had a little background music/ambience

and an awesome gym with inspiring views - this exceeded my expectations

in the vases in the atrium, to the staff at the restaurant (where the food was amazing) to the gym to the grounds

the suite was top notch with our personal infinity pool

love the people who work there, the two pools(one infinity) the other a natural salt water one

happy hour in the pool bar 3-4

beautiful place amazing rooms with private pool and an outstanding view from the very spacious terrace

and it would have been great to have an alternative to the pool bar for when we didn't wish to go down to the

the kitchen is not ideal for cooking much but the restaurant breakfast was reasonably

not much service at the pool or beach, but we figured it out

location- close to beaches, restaurants and laundry organic coffee awesome.

wifi.

swimming pool great place to relax

a better equipped kitchen.

huge and comfortable bed, good wifi,enough hot water

cynthia booked massages, dinner reservations, taxis, and had laundry service prepped for us

- it was awesome from start to finish - the staff, the room, the location and the pool

we had pool service everyday

privacy, cleanliness, loved the pool

there was a large key ring guests are given with separate keys for front door, back gate, kitchen door and

no laundry bags in room - needed to go to front desk to get bag and checklist then take to room,

we were located in a room near the laundry: too noisy during all the day.

only miss is there was no bar fridge in the room which would have been very nice to have for drinks and fruit

everything is super clean but the towels both in the room and for the pool are showing a bit of wear and tear

the pool too small an restriction on the schedule to use the pool

we usually had breakfast and lunch there because we couldn't pull ourselves away from their palapa setup/service

the rooms were beautiful with a plunge pool

rooms were beautiful. air conditioning. pool.

the breakfast and the service everywhere was wonderful

some cons, at night the internet was weak approx 1 bar of service

the few days i was there there was construction in the laundry on the first floor and at 8:15 each morning

commercial laundry at the entrance makes booking a room on a higher floor advisable

the laundry on the ground floor is very convenient too

in front of the hotel were five parking spots which were always occupied by customers from a laundry service

laundry downstairs, sharing space with the lobby

the wifi was spotty at best and the water took a long time to get warm enough for a

wifi,tv, and ac

rooms were comfy, i had good wifi, the tv worked well

window in the bathroom that isn't frosted or tinted if my girlfriend was here, wifi at times would cut out

i loved being able to step out of my room directly into the pool area

wifi is so weak you cannot download anything from the internet

location!! air-conditioning wifi

basic room with everything needed and good wifi

location super, little traffic noise, good a/c und wifi

food was delicious and everyone was more than accommodating throughout our stay with directions, laundry,

the pool could have been cleaned more frequently - other than that, we loved it!

private infinity pool. the attention staff provided us was impeccable!

the bar and restaurant were great too

wifi signal is weak

great laundry service

staff were very attentive and even did some laundry for us as we are in a long trip across mexico

this is not a place that is good for a long stay, as there are no laundry facilities here

quite far from the two best beaches and is very difficult to get to by car and on foot with small kids

kitchenette was well stocked

some services were sub-par like the ice machine and laundry, but in the end i always got what i requested

room was next to a laundry that have a broken dryer making loud noise 2 am to 6 am every customer on the same

at night a gas smell exists because laundry sistema is not good

our room was warm and noisy cause it was located above the hotel laundry

party party party being given a room above the laundry room where the wash and spin cycle went to 4am

pool was very unclean, at our arrival which was late afternoon

the grounds are still nice but too many locals trample all over it and then track it into the pool

at each other from balcony to balcony, and scream at each other from their balconies down to the pool area, the

the pool and grounds were kept up really well and the staff

swim up bar was very untidy

pool is nice , had a pool bar, but no

to use cause the water was green, the chairs broken and dirty, there was no restaurant, and no spa (there is

wifi never worked and no food or drinks being sold or served

place is beautiful adorned with tile and pebbles work thru out, balcony view amazing, pool area small but well

there is is wifi in the lobby but it does not work well

kitchen basic but perfect for what we needed

the family next door woke me up every morning before 6:30 screaming and playing in the pool, screaming from

the swimming pool is great refreshmenr when chilling after surfing

place is great, i would definitely stay here again, i love the bungalows and the pool area