traffic noise considering it's right next to the highway, though a little does come from the pool area

no room service

also, room service is only available during their restaurant hours

the spa was closed

the bed and the breakfast were excellent. the swimming pool too.

but not the hotel s fault there was some construction going on next to th hotel so when at the pool a bit

the beds, the bathroom and the most important when you have kids the pool with a nice

breakfast it was exelent, y todo muy agradable

i wanted a parking space for the rental car and we had it, we ended up not using the pool, but it was a nice

amazing outdoor pool area

pool, the auto laundry service, although the laundry machine wasn't very clean, we liked the beds and pillows,

personnel is very friendly and efficient. rooms are nea and clean. breakfast is delicious.

breakfast is good and tasty

the breakfast buffet is excellent for all likes

ample parking, easy access, restaurant next door

the pool is heated and the hotel is old but beautiful

what made me angry the most was that upon arrival for breakfast after the first night we provided our room

no matter how tight you turned it was still leaking in room 542, unfortunately only had buffet breakfast available

pool was great, it wasn't cold, but it was cool enough to refresh

only problem was that they didn t have enough tables to sit around the pool

strong wifi

2) the building was beautiful 3) the staff were very helpful, helping me with calling a taxi and laundry etc 4

there's free parking

parking at the hotel is relative easy

air conditioning was not working. location and room service not good.

1. strong sewer smell when lounging at pool. 2. inconsistent restaurant schedule.

the sauna and pool were awesome

we would stay here just to enjoy the spa, indoor and outdoor swimming pool

pool is heated, lots of public space, parking is valet on street

everything was ok. the breakfast, the pool, jacuzzi, the room really confortable and nice.

spa was relaxing, even if some facilities were closed

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

parking situation is difficult sometimes

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

the wifi was the best amongst all the hotels i have been to in mexico

a little failures in the wifi

steep driveway to underground parking and poor area for walking

facilities, comfortable bed and bedsheets, excellent quality breakfast, friendly staff, secure parking, good

were not warned in advance of the extremely steep driveway and the need to walk up it after parking the car in

wifi

if you wanted room service you had to go to the restaurant to order and go back to your room

the booking came with a free breakfast but i had to ask for it and my request was met with some skepticism

when we went down to the bar/restaurant, no one was there

the room, the view, and the breakfast. the staff was great as well.

the breakfast was very plentiful and satisfying

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

no wifi at all even though it was promised

wifi was a bit sketchy.

no wifi whatsoever. they couldn t give us the right password.

we enjoyed very good traditional breakfast

everything was good, clean, spacious enough, comfortable, with parking

the wifi works well

the terrace, the breakfast, the decoration, the family run business.

nice breakfast on the terras with a view on the city

view in room very like reception staff room size larger than expected very comfortable strong wifi

since our room was the one under the kitchen we heard all

parking option is fantastic. the view is just incredible.

wifi was terrible

wifi was slow, broke down and pretty much non-existent

noisy at night because they do laundry at midnight

did some laundry there with quick turnaround and reasonable cost

the free breakfast was super delicious, and we really felt taken care of

the breakfast was good, but we would have liked to have more variety.

fresh cooked breakfast everyday comes with the stay

the staff is very helpful, shout out to the lady who helped us with our laundry

to find the way to the parking option, because it was below in the tunnel system

they put us betweent the laundry room and break area for the employees

we also did not like that we did not have wifi in the room, just in the lobby

poor wifi connection

also, wifi service is awful it keeps cutting off

wifi in room was useless, extremely slow and often couldn't connect

room was close to laundry smelt laundry oder till evening

the room is situated in the back near one of the noisiest bars in town

its lack of frigo bar in the room or in the whole hotel.

there is a bar infront and many drunk people speaking outside the room

wifi was really slow

laundry shop nearby

wifi in the room was not really good, rather small beds

the location, the convenience, the room, the continental breakfast, the staff

breakfast offered in nearby hotel which food has plenty choice and service is great

breakfast was at another location not this hotel but walk was short

the kitchenette was very useful for saving some snacks and preparing a meal to take with us on our

accommodating in term of parking so that was very

there is a rooftop terrace overlooking the city, and the wifi was strong and consistent

the staff was also really helpful with parking

and some salt-pepper-oil supply would be a great compliment to a well equipped kitchenette

smell of laundry detergent in the room, didn t go away during our 2 night stay

internet connection, although it seemed we were connected to the hotel s wifi most of the time, but the signal

wifi was ok

the wifi was not good and there was no ac

hot, fan was provided but nowhere to plug it in, i had to place it on the bed luckily had 2 beds, wifi was not

gym facilities need improvement. limited equipment and the cycling bike was broken.

rooftop bar with stunning vistas

the rooftop bar was closed

absolutely pet-friendly!

was great but the hotel can improve on what they have at the gym, maybe have a treadmill instead of the bike

breakfast was delicious and excellent service luis at the front desk treat us like family

tapas bar next door has a lot of mariachis and norteno groups patrons will hire so the music is about

but i didn't miss it since the bar staff downstairs was happy to provide me ice

the room was perfect, free breakfast delicious and the location of the hotel was the best

thier bar and restaurant was a good time

had some laundry to do

maybe a little bit of more variety for breakfast would be nice.

they kitchen stuff makes a lot of noise early in the morning.

this room first for 4 of us and not comfortable and loud with both evening noise and morning kitchen/staff

staff is outstanding especially the gentleman in charge of many things including breakfast best potatoes ever

we looked at laundry and an alley

service and even though that the restaurant was almost empty, we had the same situation during breakfast and

the only place in the center with on site parking which is huge plus

have breakfast at the hotel, as we wanted to explore the so many options around the city, but the bar is really

i asked to skip room service cleaning and placed the decline card on the door and they still came into the room

breakfast was also amazing n i did not mind having to go to another hotel to eat

staff, very clean rooms, nice hot shower, window opening to small balcony, great breakfast at affiliated hotel

wifi did not work in my room but it did in the common areas

it was quiet, the breakfast was nice, the staff was lovely, the hotel is charming

big, clean rooms, comfy beds and good breakfast

the room was cleaned daily which was nice and laundry was available for an extra charge

lovely outdoor space, adequate parking, animals allowed, good wifi, etc

parking incl and a big private garden

we did use the shared kitchen, which was like a commercial kitchen

wifi worked perfectly

i had a massage in the spa - it was absolutely first class, far better than

the wifi doesn t work most of the time

from the room was out dated very old towels were stain and had some hoes in them and the spa bathroom door is

the pool was very relaxing.

they have a wonderful indoor pool and jacuzzi

wifi

rooms are very small, had no wifi

the wifi signal is poor

wifi was horrible, i could only connect to the hotel wifi while standing next to the door of my

only issue for me was the wifi going out

location, rooftop bar and lounge

bar / restaurant was super slow

no swimming pool.

personel, rooms, breakfast, good location and parking available

restaurant only open for breakfast and i dont think the bar was ever open.

people were talking and kids were shouting in the hotel even after 11 pm

bar across street had music until 3 am and then the people from bar were yelling after bar closed

very friendly staff. off street parking. great location.

wifi in our room only able to catch in lobby

drinks at the rooftop bar always on point

the views from the roof top bar were amazing

is an exquisite amalgam of the old and the new, and the views over the city from pool deck, bar and some room

half an hr during our stay - and they brought us olives, wine and candles - very romantic - :) pool has the best

amassing design of the hotel and view from the pool bar deck. great location.

the gas stove top burners were disconnected-security reasons---then remove them--no need for a kitchen without

wifi was not strong in our room, and part of our space was taken up with a kitchen that had no

wifi

wifi did not work one day we were there, was very spotty

need to get the elevator working! wifi needs a little boost in strength.

the wifi connection wasn't working

pool however does cost extra

the rest was fine - except for the 'spa and pool' offer: the pool is the size of four bathtubs, and sauna is

poor wifi connection (non existent in the lobby area) i was charged extra to change one of our two rooms

onsite restaurant for breakfast on the 2nd floor, small and cute

bed was very comfortable and wifi was excellent

good wifi and netflix

big and clean room. huge bed. good wifi. nice location.

good location. parking available next to the hotel. large room for a family. clean facility.

car can be parked on a parking spot next to the hotel and is free of charge, which is handy

the breakfast was copious and good

multiple communication is required to figure out available wifi.

wifi signal was strong

i liked the fact that everyone morning a free breakfast was served which was delicious , in addition the one

the swimming pool was not open because they were cleaning it that day

nice pool and hot tub with good rest area and outdoor bar

beautiful pool, kind staff and wonderful breakfast! can t beat the location and view.

awesome breakfast really enjoyed by the family.

long walks and they gave us the incorrect wifi

unfortunately, there was no gym facility and i never was sure where the pool was located

is not parking in properly but they take care of the vehicle

parking ud83cudd7f we had to walk back with our luggage because there was no parking available

the bar doesn't offer many options when it comes to drinks

the proper instructions for the covid sanitation, people wasn t wearing the masks, in the gym don t have

the room and pool area

and expensive room service, ordered some ice and salt and never got it then ordered drinks and i got no response

room service could be improved immensely

the garden and pool are is great

the pool looked very nice and is a good size (it was cold and rainy when i was there)

pool was cold

we loved the deep pool

no ac and the wifi breaks down

staff, pool

the second day they didn t give us towels because they have a problem with the laundry

some places had bad cell reception and wifi

there is plenty of room. there is a parking lot.

there was easy parking

the wifi did not work at all in our room and nothing could be done to fix it