breakfast needs to be included in price.

not the best breakfast and pricy for what you get

poor breakfast, less quality of food...

were dishes left from a room service outside a cross from our room that was there for 24 hours and the hallway

- no direct elevator to fitness

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect

of description of using parking for hotel guests

the staff were great, and we really loved the fast, free valet parking

modern hotel with a swimming pool and free underground parking

the pool was open late, and very dirty

the food was excellent the pool was very relaxing and the spa was the best experience

the spa is small and don t have enough staff to have availability for services

are still under expansion construction (the spa is being expanded), and while we were there, the jackhammers

other facilities like swimming pool and gym are also very good

you can order room service and wine (the minibar is limited) to your suite as well, which we did

there is no laundry service for clients. no clean towels were available.

kitchenette lacking of cooking ware and dishes. wifi signal was not very strong in the room.

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

we had to switch rooms constantly as the wifi is horrible there

we had free use of the kitchen when needed and also the washing machine

beautiful setting, everything top-notch. comfortable and peaceful. breakfast made to order!

i also appreciated the breakfast cooked every morning

nice swimming pool, great breakfast made every morning fresh by the hotel keeper

a good breakfast is served by a very friendly hostess

gym was being reconstructed, pool was dirty

ordered room service for breakfast both days, it was great on sunday but not so good on monday

the swimming pool was great!

parking lot was a little far and was crowded due to the casino s traffic.

the pool area and gym were a nice feature

i hated breakfast. i have to say that's my only complain

delicious breakfast, fresh fruits

were very spacious, with comfortable king sized beds, a spacious bathroom, and a fully equipped kitchen, although

service is limited to breakfast only

continued to fly into pool glass enclosure and die

parking lot slightly narrow

nice room big shower comfortable bed lots of space 24hr gym

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

super clean! delicious included breakfast!

gym has really good equipment, the breakfast is delicious and has variety for everyone, the

i made use of the laundry while i was there which was great since that allowed me to pack light

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost)

the laundry facilities are great for a long stay

manager raised the price of laundry tokens from 50 pesos to 60 pesos during my stay which was a bit of a surprise

we loved (and used a lot) the laundry room - 50 pesos for a token which can be used for washing or drying

guys, you should clean the swimming pool, seriously !

good breakfast and great location

exelent breakfast. spacious rooms.

great room. fantastic breakfast. super clean.

breakfast was ok but can be better if the food pans are refilled often for the buffet there was

kitchen not equiped (no pan or pot)

bedroom suite with kitchenette

i didn t take it, because nobody tell me, about the breakfast or coffee

nice sitting areas near pool

the kitchen should be better equipped, as many basic things are still missing

good coffee and continental breakfast

gym was small

breakfast

pool was dirty.

comfortable. clean, friendly staff, pool

super clean, the bed and pillows were super comfortable. love the amenities, free parking lot

good facilities- the pool and gym were great

you need to be specific on the pet friendly type it is before making the reservation, they asked me for a letter

the parking under the hotel is convenient and made loading and unloading luggage easy

ground floor so if you bring a lot of luggage, make sure to drop it at the ground floor before parking

phone in my room never worked, so i could not order room service; the laundry was not picked up, and the

restaurant is good and easy to access on the property, plus there is room service

lots of options for breakfast buffet, pool and grounds looked nice

the elevators work well, and the roof garden bar and restaurant are lovely

the parking lot is small, but i was fortunate to find parking outside the main door

the bathroom the pillows restaurant laundry

pool was ice cold

all our other issues about the pool, gym, bar, restaurant being closed is related to covid19 and not the hotel

wifi was steady, but only about 4mb download for free

closing time of the bar at night, too early.

rooms, a/c, on site parking

convenient parking in a well communicated zone, pet friendly. breakfast available

good parking

good parking

there were dogs barking at random times as if someone left their pet indoors all

the choice and quality of breakfast is second to none

nice bar and restaurant, warm and professional staff

was a full breakfast menu and all of the food i tried was delicious

parking was free and easy

the breakfast is delicious and the breakfast room is beautiful

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

lovely pool surrounded by palms and nature

the whole hacienda is beautiful. the pool very relaxing and nice.

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

there is a wonderful pool behind the restaurant, outside tables and deckchairs

seems we got unlucky with the room, as it was right next to the laundry and was very noisy

the included breakfast was too little and the price is a little high

unstable, the tv only have national tv and with poor signal, netflix is unabeliable due the bad wifi, the parking

the lady that received us was absolutely wonderful and cooked really good breakfast

great homemaid breakfast, we recommand this hotel at all

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it s sort of more of a large tub

there is no proper parking

nice pool, great breakfast place attached

the beds were too hard and not comfortable at all and very poor wifi connection.

as mentioned before, the soaking pool safety issues could be improved

it did not have a swimming pool.

wifi was really very bad!!!!

excellent customer services from the front desk to the room service

the water didn t work for 40 minutes leaving her with soap and foam, last day we used the laundry service

breakfast was excellent on the weekend but terrible monday

pool was great

was large with a king size bed, large tv, desk, safe, free and easy to connect to wifi, usb sockets

room service was prompt and good value

the facilities of the hotel are good (pool, gym 24 hrs, business lounge)

there is no sunshine at the pool, otherwise it is perfect

to celebrate my daughter's 17th birthday, i reserved a deluxe room with two queen beds and free wifi

room size, bed, amenities, parking, location,

beautiful lobby , bar , restaurant choice pool hallways

laundry service rates were a bit high

i called room service, no answer

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

nothing except price was high but we had a really nice room by the pool.

we travelled with 2 little ones and they had a blast at the swimming pool

nice old colonial villa, good service and good open bar with beer snacks and cocktails

the spa has a way to go, but will be a nice addition

parking free wifi connection confortable bed service room

spa is amaizing. location is perfect. bed are super comfortable.

the staff was couterous and the spa was divine.

ability to do you own laundry for a small fee

fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and

s except the pool areas don t open up early so that customers can see the sun raise in morning

was all renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool

the phone in room was not working so we couldn t request room service particularly at night time

they called me to tell me about the t-shirt and didn't have to pay for the laundry, so that's a plus

room assigned, 2 rooms not cleaned, breakfast was very bad, poor service quality, laundry service is

we enjoyed the room, the gym and the pool. those extra facilities are a nice perks we enjoyed.

hotel pool caters too many groups and activitys that are not hotel guest.

location is excellent. the hyatt is a high end hotel and the wifi was great

and disgusting without chloride etc the hotel only has a restaurant thats open until 4pm and no room service

fotos are misleading, the pool is filthy and disgusting without chloride etc the hotel only has a restaurant

we also weren t able to use the rooftop bar as it appeared shut every time we checked

pool was gorgeous, our room was comfortable and clean, the restaurant has great food and the staff

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching

was disapointed because the pool was not available

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

the pool wasn't clean and the whole place was kind of run down

and pillow uncomfortable,need upgrading pool was dirty and lacked atmosphere with no shaded area or lounge chairs

very polite staff, parking area seemed secure.

came with a car and was hard to find the hotel parking, which is infact the mall parking as well

the rooftop with a terrace that looks pretty nice was not working, no swimming pool, they were fixing it i

didn t inform us about the way of working of the parking after validating our ticket

i travel with my husband and 2 kids

underground parking is part of the shopping complex

the cleanliness in rooms, lobby, pool and gym was exceptional

wifi worked properly

also i could not get wifi in my room

we did not understand why the hotel did not let us use the massive parking lot, largely free, and clearly

loved there is a safety bar in the bathroom

breakfast was wonderful--raoul, our waiter, was exceptional

pool needed more maintenance, a little small

the pool could be slightly heated

no bar in hotel

the breakfast was delicious and the cocktails too

they wanted two days and $5 to wash two tops if i wanted laundry, even though i asked early morning

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed

loved watching the parrots in the trees from my balcony, plenty of hot water for shower, decent breakfast

on site parking, the breakfast was quite good

no pool the worst part is the small parking lot the night shift staff bad behavior, i did it feel peace in

the restaurant menu (which was also the room service menu) was over engineered one couldn t get a simple

option of valet parking or parking in the street

breakfast was one of the best we had

the rooms could do with a lick of paint, the spa was closed (which we were informed about beforehand), however

wifi was a little weak and some of the machines in the gym weren t working, otherwise lovely

there's a laundry directly below the hotel run by the owners and a cute coffee shop on the corner

we asked about it at the laundry next door and it was the same lady working at both places

on your way to the main street, there's laundry, and a convenience store

parking space at the corner

breakfast perfect and the small pool area was very cosy

i had a room with a beautiful terrace, breakfast was fantastic

place is really nice and comfortable with a small but confortable pool and separate children pool

the lap pool was excellent, and the location is ideal within easy walking distance of paseo de montejo

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo

breakfast has very limited options. pool needs cleaning.

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

great place, design, ambiance , location. staff,decor, pool

excellent staffing good breakfast

also, sunita owns another hotel a minute away down the street that has a bigger pool and the guests from

design , pool,

distance to lively shops and restaurants and next door to a great coffee shop/restaurant for breakfast

the pool area is not for swimming but very lovely landscaping, in case you are looking for a swimming

they provide laundry service at a great price

we were also able to do laundry for a very reasonable price through the hotel as well, which was very helpful

the staff was helpful (arranging rides, taking in laundry) and our room was cleaned daily

elegant, very clean, excellent breakfast!

gardens, pool, room

the laundry service we paid for was ok, not great

good bar service with cocktails

chairs would be nice by the pool and if they brought refreshments

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day,

we used the laundry service, it was 150 pesos

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

there is a roof top pool

nothing (maybe just clean the pool from all the little bugs..)

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

some stuff were malfunctioning - most services are externalized (room service, laundry, breakfast, parking )

the breakfast menu was decent

the pool was regularly maintained and well kept

the choice for breakfast could be better for the

breakfast is off-property, one street over at the paloma’s hotel

there's nice public seating areas and the wifi worked great

good continental breakfast included

there is a store and coffee bar as well in it and even has a pool in the center of the city

swimming pool is tiny. restaurant limited

pool was tiny

they provided us a laundry service for a good price

the pool area was a relaxing place after a day of sightseeing

i needed access to work space and wifi for work and veronica ensured i had access to everything i needed, even

the wifi is top

the pool and amenities are peaceful

the staff were really helpful and organised parking and laundry for us

we liked the location (at the city center) , delicious breakfast and really caring staff.

wifi could have been better and kept dropping out but it wasn't a big deal for me

the garden and pool area is very pleasant.

pool with palmtrees in city center is nice touch

apparently they had problems with the laundry company they were using

parking, wifi was not very good (cut), employees do not speak english at all, breakfast very

the wifi is decent too

extremely nice staff, very clean, water to disposal, very good wifi and air conditioner

i enjoyed the pool and the environment that they created

they use a local laundry service that returns your clothes same day at a great price

if you have laundry to be done, you're on your own

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

the guest kitchen is nicely equipped (though at least a couple of guests didn't bother to wash their own

the shared kitchen facilities were an extra bonus

we'd been travelling a week when we arrived and had a whole bag of laundry and this was taken care of for a

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take

was perfect from the room, to the large balcony, great pool and gardens, and amazing breakfast and lunch

full breakfast would have been better than just fruits

the staff were exceptional - sorted out our laundry and booked our trip to chichen

good parking for a car , near the hotel 3-4 min

very cute bar with friendly staff in the other section

is a hostel/ bar right next door, and on one of our three days (saturday), they played extremely loud, fast

property (room, pool, breakfast

laundry service is cheap and quick

nice rooms, beautiful interior with a swimming pool

saturday night, there was music from a nearby bar until late (not too loud but enough to prevent you from sleeping

designed and maintained charming professional staff delicious breakfast well located easy parking

auto parking is free in a secured parking lot nearby

the (cooked) breakfast was great, tasty and big portions and the staff preparing and serving was very friendly

the breakfast was fabulous once i understood what was possible to order

while the rooftop swimming pool was a highlight, the bar next to it was not in service and overall that area

the pool was a bit murky - so i didn't end up swimming in it, which was too bad as it looked lovely

pool was lovely

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

staff helpful with laundry

laundry down the road

laundry service 1/2 a block away from hotel

station and traffic light, lot of noise all day and night from the street not suitable for small kids since

in reception they speak english perfect. and parking place is very safe.