wifi is awful

plenty of parking

they helped me get laundry done, and we're there to answer any questions i had about mazatlan

only downfall the wifi barely works maybe half the time

wifi barely worked maybe half the time

kitchen dishes were dirty and they don't provide anything to wash the dishes

the wifi doesn't work, so beware if you are trying to get online for work or any other reason

pool should be heated

we had a suite with a kitchen but there were no dishes or utensils

place for the price i love the location,pool,and staff but i do believe the place needs renovation and easier

fleas outside of pool :(

everything is great here, the rooms, common spaces, breakfast, staff, location in historic area and a few steps

very pet friendly which we especially love and a great complimentary drink on arrival plus a full

the wine cellar cigar bar was adorable

expats hang out at the macaws restaurant and bar every afternoon - coldest beer in mazatlan

and the private pool area was a fantastic retrieve also the restaurant attached to the property macaws what is

the rooftop pool and terrace view is breathtaking.

close to everything breakfast was super good

so i requested a high floor with a partial view of the ocean and to have a parking spot held for me in their

they have nice sized spacious rooms with kitchen but extra $50/night

bar has great view

nothing at all.. no complaints. just wodu the spa was open sudnays.

i opened a tab to get drinks up to pool bar tender said he d be by every 20 min, never came to check on us

ordered a drink to be delivered to pool side and it never showed up

of the location of the pool, right outside the the rooms on the third floor, but a definite for adults

location, the view and in general the place is beautiful and clean, nice firm bed, beautiful pool and the staff

we also appreciated the option to drop off our clothes for laundry, which was handled by an external service

had one day laundry. great location. paid a little more but had great ocean view.

palm tree obscure view in front. 250% markup for laundry...rip off.

good economic laundry service

great bar in the lovely courtyard

friendly, nice pool, excellent laundry service, secure parking, good value.

the ocean from view, the pool and it was at a great location.

like the restaurant the view is awesome the staff was very good and friendly the pool area is very nice as well

i love the view the pool and my two daughter's enjoying to much

we wanted, including hotel pool and beach just over the road

the pool closed too early

the view from the rooms, pool and lounging area is

intimate setting to have drinks by pool

pool had a beautiful view, i liked the white and wood look too

were given pool towels but then had to keep asking for them as the cleaner would take them (we were happy to

water pressure in shower. lack of pool seating. lack of umbrellas at pool.

i found it to be good value with the breakfast included

staff were very helpful and polite. wifi was great, i was able to work from the room.

i also liked that it had a gym with the necessities

the pool wasn't available and we use the one in 14th floor, first day we went up in the stairs with my

the rooms are untidy and the pool is better suited for kids

spa was not available- any of the services

i didn't use the in-house spa facilities, so can't comment on that

parking is limited

a group of 16 consumed a grip load of alcohol, the bar closed the staff as instructed by there higher ups did

breakfast is offered free but without a dog-friendly outdoor location we could not take advantage

burger at snack bar not good, as if cook had never had one

i really liked the location and the secure parking.

there was a bar service at the pool

bed sheets, wifi not availble, pool little dirty, and hot tub and gym where offered but as well not

the fact that the gym was not equipped.

more food choices for kids

buffet the servers were rude as well they don t have room service til 1 pm and there was never parking

were on the top floor and one night the roof top bar had an event which only ended at 3am

location is great. beds are comfy and the pool was nice(water could be cooler).

with 2 kids under 2 and a family of 17 reserving 5 rooms, it was stress full to wait 5 hours for our rooms

wifi, even though it states they have it

location is great, restaurant is good, bar is good, stuff super friendly.

we re staying just overnight but servir was awesome and the kids even got to have a nice warm swim

the wifi could be a bit temperamental.

breakfast was delicious. a great variety.

parking was a nice inclusion bath was good but need to put more 'handicap bars in

very small breakfast room and uncomfortable chairs and tables.

staff, decor, bathrooms, wifi, pool area, convenience of being able to store luggage after checking out until

very clean and the breakfast delicious

the place is quiet and has a great pool

the bar at the pool wasn't open

dislike that the pools tile was coming apart most of us cut accidentally when getting out

the hotel has a magnificent pool scene and bar that makes it difficult to want to go anywhere else

ceptionist told us that the water would be fixed, we waited 7 hours, still wasn t fixed - pool was under

did not feel clean, kids socks turned black from tile

the kitchen breakfast

the pool have insane a lot of cloro me kids was crying, and the adults we have lot of pain and reactions

did not feel clean, kids socks turned black from tile

we were told there was planned/supervised activities for the kids, yet there was nothing available

spa access

very loud music from their restaurant oyster bar till 4am nightly.

the wifi is way too bad for an hotel like this- i am pretty they could invest to improve it.

maybe that there is not shade in the parking lot, in case you visit by car

joes olster bar is a little loud

location was great, the pool area was very good, the breakfast buffet was more than adequate

people at the pool, vehicles on the street and janitorial staff could be heard very well

free parking was great and the fact the location was pet friendly was very nice as well

location very easy to access, 24 hr parking security, excellent service, very polite.

front desk employees, good breakfast, great chef!

location, swimming pool, and wonderful onsite pool bar

the pool & location

no parking

secure parking and helpful, friendly staff

there is a convenient breakfast restaurant and small bar on the

dining room service was excellent

breakfast is the best with the ocean view

the lovely pool pictures on the website is freezing

snack bars, pools, location, price

you are referring to the wifi it wasn t good it kept me logging off and i had a very hard time logging in and

restaurant on site for breakfast

the breakfast.

clean. beds comfortable. location. good wifi. pet friendly.

i got in late as i could not find it. i missed breakfast as i slept past 10 am.

pet friendly

laundry and spa aren t services provided by the hotel but everything is at a walking distance

it had a kitchenette, more than we expected.

laundry and spa aren t services provided by the hotel but everything is at a walking distance

we were then moved to a slightly bigger room with a kitchen

kitchen sink in room #404 had a really bad smell (oder)

infinity swimming pool overlooking ocean

the staff was not very friendly, they didn t explain where the breakfast is

wonderful view, extremely friendly and accommodating staff, very tasty room service meals.

they have a nice beach and pool with nice and

bonus is the ph bar with incredible sunset views

laundry equipment was broken and the staff was not helpful at all.

guest laundry was minimal.

no laundry and only 1 ice machine

some of the laundry machines didnt work

didn't mind, but one can tell the hotel is a bit old because there was a bit of rust in some kitchen appliances

wifi system sucks

wifi was literally, none existent

should have free wifi

nice pool area, but didn't use because it was packed with kids

there is private parking which feels very secure and the guards help you cross the busy road for the beach

laundry is right across the street

its homey, original mexican character, but has still brought in modern conveniences like good wifi

kids (with their parents) were using it as a swimming pool when it was cool in the evening

hotel receives mostly family's with small kids which was what we were looking for

the floor was wet all the time they did gave us an upgraded in the room since i mentioned my kids have asthma

the pool was great

the kids pool was great too

spa services were pricey for the quality.

double bedsud83dudc4e should have had at least i bathtub a king bed would be more appropriate kitchen needs more

tried ordering room service and they hung up on us 3 times

breakfast was great, staff was very helpful, my stay was less than 12 hours as i was passing

seems the hotel was built many years ago but maintenance is great breakfast buffet was good and also there was

parking is a bit small so if the hotel is fully booked you'll have to leave the keys in the

breakfast and the pool

pool bartender was lazy and on his cell-phone

the food was mostly mexican but plenty of fresh fruit, cereal, pancakes and bread for breakfast

larger swimming pool with slide for kids was not heated

too many kids

nice pool, decent prices for food and beer inside the hotel even when in 'european package'

it was so fun exploring all of the many pool areas, restaurants, and hide-a-ways throughout the property

room spacious and clean, staff friendly and helpful, breakfast has good, healthy choices and location convenient

good breakfast, clean, confortable. very silent in a good price

but other than that the hotel is great, it has 24hr surveillance in the parking lot, the rooms are nice and

construction made it a bit more difficult to get into the parking lot

was really nice, it was just that the pool was a little dirty ( cans, wrappings etc) other than that it was

service in pool bar was horrible. hard to get their attention.

of all, the pools, it is very embarrassing when they come and tell you, we are not suppose be there

service in pool bar was horrible. hard to get their attention.

food options are very limited, especially in the pool area

found a bag full of garbage in the kitchen. no clean floors in some areas.

was not clean, none of the tvs worked properly, wifi wasn't working in my room, i was not provided with a control

parking is very tiny if you have pick up truck it is very hard to get in and out

the late hours in the pool. minisplits were very good and kept everything cool.

very small pool, no restaurant or room service on the property

it has a lot of free parking which is nice to have

the bar drinks were good, but menu variety for dinner could improve

clean, good location, excellent breakfast

room was some sort of near to the gym and you could hear loud noises from the people and moving equipment at

water in pool was hot..

then, another day they cleaned our room but didnt leave any towels and we had to call room service

the bar 18 floor very nice

thank you very much to the front desk and housekeeping and pool service

didnt offer wifi password and no mini fridge sheets felt

pool service and bar were terrible

poor internet access! laundry facilities poor, exercise facilities old and not working

wifi ud83dudedc was spotty at times and had to reconnect manually at times

no free weights in the gym only treadmills and bikes

panama that's located in the resort which open ups to amazing breathtaking views from the pool to the ocean

try and resort to the pool, definitely not a leisure type resort, more of a place to bring kids

room service so outstanding and kind

was rude to the point that one office employee rolled her eyes at me when i asked her why the wifi didn t work

the staff, the parking, the room, the day security on site

kitchen could have been better supplied- no toaster, bottle opener or can opener, poor supply of

location was great, the parking area was great, the hotel staff was great

location and parking

as we have a pet we get a room that is not quite the best

perfect for our pet needs

service, modern, clean, great wifi and nice to have a restaurant onsite

modern, free parking, restaurant available.

condos with a smallish pool in a somewhat isolated location

t like that the hot tub never worked on unit 63 and the hot water was little to none also the pool didn t

location was family friendly and safe, and the residence was spacious except for the kitchen

the pool was small but perfect for this location

that was pet friendly

staff were really helpful. if you are family oriented, there were lots of kids.

marina is part of 3 other resorts and they have a shuttle so that you can visit all of them

hotel is a series of buildings with great pools

there are only 2 restaurants on site, otherwise you must take a shuttle

there are a lot of kinds of food in breakfast. i had a great time.

on the room above ours did not disclose before hand that we needed a $1,000 pesos deposit the wifi didn't

they have a kitchenette , but you have to wash your own dishes or they will charge you, which is fine but they

the bar was well stocked with a decent selection, with the tequila sunrise and bacardi black being our

breakfast buffet was quite good, a super value

when we arrived our kitchen had dishes but no coffee maker, dish rack, dish soap and kitchen towels

wish room service was either 24hr or would open later (they close at 10:30) just saying for those of us

com screwed up my reservation and only booked 2 adults no kids and i had both my kids with me

did not like the sofa bed , too uncomfortable for adults bot ok for kids

was no mini bar or water left in the room and room service was over at 10:30 pm so if u wanted or needed

for breakfast was a little troublesome me because of not enough space at the restaurant and the wait

s supposed to be adults only and there was a couple with a baby

pool isn t up very long.

events on the rooftop while we stayed, answered all our questions, explained how the room, room service,

downstairs swimming pool was nice and enjoyable

pool down. beds. music playing

wifi signal was a little weak in room.

room service asked for clean towels (called 3 times) and if they could change our trash bags clean

a different room but i guess they just ignored us until we talk to some lady one morning at the breakfast place

breakfast was terrible i only ate once there , not enough seating at the pool , waited for towels

never asked if i wanted a drink by the pool!

good location. the beach and the pool are great. the staff were kind and accommodating.

the pool is freezing cold and the hot tub was luke warm

problems with the parking lot

pool and hot tub are hardly useable as ice cold water is being pumped in everyday

full kitchen with pots and pans, plates, glasses and utensils

service needs to be improved (we had issues with laundry and luggage pick up service -> staff was unpolite) -

the pool is fantastic

is a bit misleading when you look at pictures of gym and spa online

spa is first class

is a bit misleading when you look at pictures of gym and spa online