the pool was quite dirty

the staff was very kind and helpful, the facilities were great, deli breakfast

very clean and the breakfast delicious

it was nice and quiet for sleeping and breakfast was available when they said it would be

of being able to store luggage after checking out until time to leave area, air conditioning and breakfast

parking for my car off the street

there is private parking which feels very secure and the guards help you cross the busy road for the beach

rooms were large and comfortable. pool was nice

the pool awesome !

nice pool area, but didn't use because it was packed with kids

laundry is right across the street

highly recommend if you enjoy hanging out at the pool/beach during the day and venturing out in the evenings

we had a suite with a kitchenette, and it was well equipped

wifi signal in room even though they provide you with your own password if you wanted it you had to

hotel receives mostly family's with small kids which was what we were looking for

no laundry and only 1 ice machine

guest laundry was minimal.

some of the laundry machines didnt work

laundry equipment was broken and the staff was not helpful at all.

like the service at the spa

it is pet friendly as well

location with parking lot with in and out access 24/7

full breakfast included in the price

location very easy to access, 24 hr parking security, excellent service, very polite.

the breakfast thats is included was very good and plentiful

the kitchen was severely outdated, the roof leaked, and the stove downright dangerous

of the room features could be upgraded and the kitchen needs a few more items for cooking, including salt &

one responded when i was trying to order room service, they kept hanging up on me

kids activities

the kids playground was not open during our stay

dirty -mold everywhere in the bathroom -room very loud due to 24hrs running ac outside -hotel bar was closed on

parking let's just say not convenient it is in the same parking lot as the building but when you

the breakfast was great staff was excellent

sometimes the parking lot is full.

breakfast was outstanding and was made even better by an older gentleman waiter

room was right by pool and it got noisy

kids crying at 1030 in the hallway couldn't sleep musty smell in the room jammed all the cars in

secure parking and helpful, friendly staff

room location, asked the front staff where to get ice and was told to get it from the bar which they gave me a

room next to the parking lot was sometimes noisy; but i had asked for a room with no stairs which is what i got

beautiful pool area. room was clean and well appointed

the buffet is super expensive elevators take for ever and wifi needs a much stronger connection

very loud music from their restaurant oyster bar till 4am nightly.

excellent onsite food and service. spacious bathrooms and fun pool. great location and value.

location of the hotel is perfect and the parking was ample

nice pool, decent prices for food and beer inside the hotel even when in 'european package'

the food was mostly mexican but plenty of fresh fruit, cereal, pancakes and bread for breakfast

clean, space, great pool good service

during the december 24 celebration there were many people at the bar without face protection for covid19

to not have to worry about how much any of the food or drink costs; you simply belly up to the bar and place

the bar across the street to loud. we couldn t sleep music too loud.

i like pool, location, room and restaurant.

second night we did the same only this time we were told that was not allowed only drinks from bar area which

one parking attendant asked me to go back to my room and get the ticket

food was very good, good location, good service crew, good pool equipment, and vallet parking

dislike that the pools tile was coming apart most of us cut accidentally when getting out

the bar at the pool wasn't open

ceptionist told us that the water would be fixed, we waited 7 hours, still wasn t fixed - pool was under

the place is quiet and has a great pool

clean rooms..friendly staff..nice pool

we enjoyed the pools, especially my kids

breakfast is the best with the ocean view

you are referring to the wifi it wasn t good it kept me logging off and i had a very hard time logging in and

the gestapo-like regimentation of their breakfast buffet entry system is

complimentary breakfast buffet is great but get there early

which should have been the case as i was departing, only to find that i had been charged for breakfast when it

gym ac wasn' working

the option to eat at the hotel or enjoy a drink at the bar area was also great

bar service in the morning was slow

infinity swimming pool overlooking ocean

laundry and spa aren t services provided by the hotel but everything is at a walking distance

heart of gold zone on the beach nice pool

the hotel pool connects to the beach

it had a kitchenette, more than we expected.

the pool was super nice as well

service in pool bar was horrible. hard to get their attention.

service in pool bar was horrible. hard to get their attention.

food options are very limited, especially in the pool area

of all, the pools, it is very embarrassing when they come and tell you, we are not suppose be there

i didn't have a room service menu or a do not disturb sign. but that's minor.

beautiful peaceful pool area with spa music

the view was incredible and pools where very nice and the beach view was incredible

beautiful peaceful pool area with spa music

gym was closed

poor internet access! laundry facilities poor, exercise facilities old and not working

don't know why there is a tennis court, it's marked off for parking and should be turned into guest parking,

8pm and you couldn't take your own ice chest also that past of the beach was not pretty and the kids couldn't

our room had a small kitchen that was really helpful because we have a baby

no free weights in the gym only treadmills and bikes

the pool was awesome but closed too early!

wifi was down so i had to use my phone

the pool slides were fun for my child

the bar charges a gratuity in advance and then the waiter as for an extra one

the location its great,,no enought parking...

the kids pool was great

location was great, the parking area was great, the hotel staff was great

pool and location

was no wifi in the rooms, only by the pool, the drinks were a bit pricey and the bartender did not do a

the pool.

plenty of parking available and the location was great

the gym is too small and not a lot if

underground parking garage was great friendly staff and loved ocean view from 3rd floor

internet went out the first day we got there and they never fixed it this was a big issue for our kids

strong wifi

the breakfast is delicious and the restaurant staff was super friendly

the breakfast buffet in the morning was excellent and great added value

breakfast was wonderful- we enjoyed jorge (he pronounces it

bed sheets, wifi not availble, pool little dirty, and hot tub and gym where offered but as well not

staff from front desk to parking to restaurant at the hotel

big space parking

lack of cooking utensils and basic kitchen equipment and utensils

found a bag full of garbage in the kitchen. no clean floors in some areas.

wifi did not work

need more things in the kitchen and cover beds

room was some sort of near to the gym and you could hear loud noises from the people and moving equipment at

the pool didn t look particularly inviting.

the pool is wonderful-equivalent to a roof pool

clean, good location, excellent breakfast

the bar drinks were good, but menu variety for dinner could improve

great massage from the hotel spa service

price is high and quality of room is not satisfied have a bad smell of spa oil.

one pool towel per day

hotel nice and clean good parking clean pool area everything was great

the spa offers must have massages abs facials

expensive for a weekend, need to open restaurant for all inclusive breakfast, lunch and dinner

the kids liked the 3 slides into the pools

seems to be a significant difference in staffing the outdoor bar and pool area

everythinh,especially the pool and the beach

the access to the parking, and that no one helped me with my luggage when checking out

that i am thankful i will say that at least we were able to go to a nearby resort for use of the pool which wasn

we didn't need the kitchen but it had all appliances

the pool had no lights. which a night swim on vacation would be nice.

not very much hot water for showers. pool to cold to get in

that was pet friendly

for breakfast was a little troublesome me because of not enough space at the restaurant and the wait

breakfast buffet needs to be changed up every few days

did not like the ‘sofa bed’, too uncomfortable for adults bot ok for kids

is only one breakfast spot/restaurant, one day we had to wait a few minutes before eating

pedro at cilantro's bar is outstanding, as are all staff, thank

breakfast could have a bit more options.

the pool k

water pressure in shower. lack of pool seating. lack of umbrellas at pool.

the pool wasn't available and we use the one in 14th floor, first day we went up in the stairs with my

i found it to be good value with the breakfast included

had a great massage here at their golf club building

staff were really helpful. if you are family oriented, there were lots of kids.

staff were really helpful. if you are family oriented, there were lots of kids.

marina is part of 3 other resorts and they have a shuttle so that you can visit all of them

there are a lot of kinds of food in breakfast. i had a great time.

the valet parking was a great bonus

first floor pool area was very nice with towels available on the lounge chairs

the pool is very nice and the rooms were

areas at the pool the staff don t know how to resolve things loud music at 8am nonsense no parking at the same

valet once or twice but it wasn't a big issue at all as it was an added bonus to have the valet parking

friendly, nice pool, excellent laundry service, secure parking, good value.

the fact that i had to request clean towels as room service only left me 1

pool had broken flooring hurt myself a bit

nice ppl who are on vacation stay there with their kids

friendly, nice pool, excellent laundry service, secure parking, good value.

not finished yet. no pool. very noisy the construction next to the building

i liked the secured parking lot

everything was good. breakfast very good

a bit disappointed the pool was not available on saturday

the breakfast included was very complete and tasty

modern decor, downstairs bar/restaurant great staff the bathroom shower bar soap was really

is very comfortable and the breakfast is delicious and complete

the breakfast was good and reasonably priced

hotel was really clean and our some of our caravan have pets so they were happy they could stay here

nighttime roving parking lot security

was no wifi in the room, you had to go to the lobby, rather inconvenient

service by jorge at the front desk, concierge, cleaning the room service and restaurant manager all the services

breakfast was terrible i only ate once there , not enough seating at the pool , waited for towels

beach and pool area were stunning

the bar it s a little spensive

the pool is freezing cold and the hot tub was luke warm

hot tub never worked and there were little ants in kitchen.

the kitchen was dirty, cracks in the tile counter top

the wifi was acceptable

the kitchenette and living room areas were spacious

place for the price i love the location,pool,and staff but i do believe the place needs renovation and easier

fleas outside of pool :(

kitchen dishes were dirty and they don't provide anything to wash the dishes

we had a suite with a kitchen but there were no dishes or utensils

the wifi doesn't work, so beware if you are trying to get online for work or any other reason

pool should be heated

were given pool towels but then had to keep asking for them as the cleaner would take them (we were happy to

the view from the rooms, pool and lounging area is

the pool closed too early

pool was green and cold

pool had a beautiful view, i liked the white and wood look too

they helped me get laundry done, and we're there to answer any questions i had about mazatlan

only downfall the wifi barely works maybe half the time

wifi barely worked maybe half the time

wifi is awful

plenty of parking

good breakfast great place to watch the eclipse

breakfast was marginal but, then, not many guests

i got in late as i could not find it. i missed breakfast as i slept past 10 am.

clean. beds comfortable. location. good wifi. pet friendly.

close to the highway and pet friendly.

had one day laundry. great location. paid a little more but had great ocean view.

good economic laundry service

we also appreciated the option to drop off our clothes for laundry, which was handled by an external service

palm tree obscure view in front. 250% markup for laundry...rip off.

staff perfect location in old town right on the malecon nice bar with great happy hour and killer cocktails

wished the wifi was accessible outside at macaws.

the pool was small and cold

location, rooms, fantastic breakfast and wonderful staff.

breakfast is good, but minimalistic

the staff are great as well and the breakfast is delicious

close to everything breakfast was super good

the wifi is horrible!!!

they have nice sized spacious rooms with kitchen but extra $50/night

swimming pool, bar and lounge area located on the roof giving stunning views over the city and perfectly located

they serve the best buffet breakfast

small pool at top of building is accessible by elevator

i opened a tab to get drinks up to pool bar tender said he d be by every 20 min, never came to check on us

infinity pool, food and drinks and location

i would not recommend the facility to young families, because of the location of the pool, right outside the

also the bar and snacks were well done

service needs to be improved (we had issues with laundry and luggage pick up service -> staff was unpolite) -

the pool is fantastic

is a bit misleading when you look at pictures of gym and spa online

spa is first class

is a bit misleading when you look at pictures of gym and spa online