nice staff. great with laundry service.

there is a laundry service, which is very handy if you are half way through your trip in mexico to get some

we asked to wash some laundry, which was offered, but we needed to bring it down to the reception ourselves as

asked for laundry service (i had a small bag of dirty clothes, maybe 1kg) and they didn t tell me the price

were very loud laundry machines running in the night or early morning which made it really hard to sleep

not go out of their way to make our stay any more pleasant and enjoyable, from arranging express laundry service

they had a parking place too

the wifi also worked pretty well

great breakfast! great service and very beautiful garden landscape.

pity that 2nd rooftop pool was not open during our stay. :)

the next day the young guy at the desk told us that on the weekend, when the bar is open upstairs, they turn

the roof top bar is affordable and has a great view

dirty around the swimming pool, bed needs to be renewed.

wifi didnot work.

water pressure in the shower and inconsistent wifi - though the staff did offer other wifi codes to help with

friendly staff that went out of their way to help us (i needed to get some laundry done urgently, and they did

comfortable, clean room, beautiful garden/pool area, great location

the wifi wasn t very good - we basically had no internet our entire trip.

wifi was good

everyday the room service did us different bathroom towel art which was lovely to come back to

remove their motor cycle from my spot although they have a spot where to park right next to the laundry section

amazing location, fast to door laundry service with friendly ladies, really cool room design.

wifi worked great, rooms were great, bathroom was great, service was great

it is comfortable room, newly renovated.good location.free parking

amazing location, private parking, bed was big, room was spacious enough, in general all great

they also washed our laundry for free

they did our laundry for us to a high standard for 50 pesos

place is run by a friendly knowledgeable woman, had good wifi, a communal kitchen/fridge and water refills

great location, good value for money, nice breakfast, and mostly working wifi

did not get breakfast because we had to catch the bus at 8am but we went out to the garden/patio and it was

the staff were friendly, we did some laundry and it was done within 24 hours and only cost 100mxn

free parking is great, in only opens at 10 and thus rather late in the morning, therefore an early leave

the pool had dirt in it after a thunderstorm and it wasn't cleaned (nitpicking here!)

the location was great, there was a swimming pool and the room very comfortable and cosy

wifi was not working, and my phone could not get signal from the room

the staff were helpful and gave us some good recommendations for food, laundry and cenotes

the team of the restaurant and the bar were kind of unfriendly.

secure parking

had a nice bar area and dining area for general use

nice swimming pool and secure parking

no onsite laundry and no in room safety deposit box

apartment, kitchen included, very spacious and the apartment complex was great

parking is tight, so if you have an suv or a bigger car, it takes some maneuver to park

wifi was horrible

our stay was very short , but we loved the hotel , nice room with a pool view , good breakfast and good service

improve cleanliness of rooms and laundry service

touches like netflix with an account ready to use, a nespresso machine and an excellent 24 hour laundry service

great location, amazing breakfast, spacious rooms and friendly staff

we had kids around the pool the whole time so there didn t feel like anywhere to

friendly staff with a good bar and pool

willing to look for options to see sights and help with laundry

are super friendly, and everything is close by bakery, oxo convenience store, bbq chicken shop, laundry mat and

good wifi

late check out also

love the pool, the staff and the clean room!

nice owner and the super breakfast

it was very clean. host super nice. delicious breakfast and excellent wifi.

+ facilities great - free drinking water, wifi that actually works, air con that actually works and showers

they have off street parking - it is a very narrow entrance so it s helpful if staff direct you down

you get breakfast in the morning and the portions are huge

from the minute we walked into the property, she helped us arranging tours, taxi, breakfast, laundry service

they were able to arrange laundry and a taxi to the tren maya station

wifi barely worked just enough to download email but little else

great location, attentive staff, nice room, good breakfast

the location is fantastic, the gardens and pool area are amazing, the staff is incredibly helpful and accommodating

breakfast went well and the laundry service was exceptional and fast

extremely friendly staff, good breakfast

beautifully renovated building, with nice garden and pool, quiet and relaxing

there were plenty of board games and books that kept my kids busy when they were

beautiful premises with relaxing garden and pool

very friendly staff laundry servise

nice spacious room lovely atmosphere nice pool and bar area for after a day of walking around

the gym could use a little updating.

also a great breakfast restaurant- bad wifi- but thats ok

also there is private parking if you come by car

laundry facilities

the recepcionist offered laundry and taxi service

hotel offers bike rental, laundry service, own restaurant (well priced) and accepts card payments

spacious room laundry available staff was nice and helpful

they have a quick and cheap laundry service on premise

they also offer laundry service which is good

communication was not always great - i asked about laundry service, if they can be done before check out

were filthy and when we told them they shrugged their shoulders and told us, yeah, their laundry service was

you get wifi everywhere

staff were really friendly, wifi was good and breakfast was good!

they did our laundry and the breakfast is good

the laundry service was a bit expensive for latin american standards

the hotel has a beautiful courtyard with a pretty pool

to the swimming pool and due to impolite family who where shouting and screaming (specially the kids), i couldn

the garden surrounding the pool is absolutely gorgeous, so lush

relaxed environment, great bar and restaurant with amazingly novel pool

nothing really .perhaps that parking could be a bit tight at times .

be prepared to pay a tip for the breakfast even when it is included

the property could use more signage, maybe a big decorative map, to indicate where the spa rooms, pool, lobby

took a while for ac to cool room and small parking lot.

no wifi in rooms, just lobby

splendid park on the premises with clean pool

the parking is a little restrictive and the few covered spots are hard to get, but other than that this

parking is free so it was convenient

lots of parking

big room, everything very clean - staff was excellent (let me do laundry etc

there are enough parking spots in the hotel itself

wifi wasn't great but this seems to be a nationwide hotel issue

water in the pool looked turpid, kids didn't want to swim there

we slept great and there is good wifi

some problems with the wifi

breakfast was very tasty, room service was on point and staff was very helpful

beautiful hacienda-like hotel, big parking lot, friendly staff, garden with pool

wifi was terrible and the hotel did anything about it

breakfast will be served sitting next to the pool

they even offered to help us with the laundry

the room and facilities were great, including good showers, a/c, smart tv, laundry service etc

enough time to properly experience all the outdoor amenities like the garden, beautiful swimming pool and tiled

personally would appreciate access to some kitchen amenities - knifes plates etc but when asked the owner gave

placed in a charming maya village with a lush garden and a fantastic pool close to all relevant sites (chizen