we used the laundry service and that was excellent too

the room was dirty and full of insects, they don t clean the swimming pool since ages

breakfast service really two slow, 30-40 minutes every morning to get a pair of eggs

the continental breakfast is very much disappointing and poor

the breakfast they give you is miserable and when they hand you the menu is ridicules expensive ,

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had

include in the confirmation directions to entrance which is different from address given, and for parking

the breakfast is delicious

plenty of parking

good breakfast

floor close to the laundry room and back parking area are in poor conditions (dirt, thrash, cigarettes, etc

i was not given the wifi code on check-in.

it was close to the airport. the rooms were comfortable and loved the pool.

help whatsoever when travelling with a family and young kids

we had the room in the corner and wifi didnt reach it. the room was a bit dark.

quiet and shady property with a small pool, kitchen, and good neighbors.

in the kitchen and the bathroom, new ceiling fans, ac, good mosquito nets, and a very strong wifi

nice interior with kitchen but hadn t use it (no butcher shop nearby). close to a oxxo.

if you are going for a pool i would not recommend this property

quiet and shady property with a small pool, kitchen, and good neighbors.

poor laundry service, don t wash your clothes there

architecture, pool area was fab & staff really helpful

the garden/swimming pool, everything was the right taste

free parking right outside the door was a big bonus for us

our bedroom had two entrance, one facing the terrace and the swimming pool, size and furniture of the bedroom

the decor of the lobby; parking and on-site laundry

no laundry/iron service

laundry on-site

parking is even available at no extra cost and there is a self help laundry facility

and comfortable room, swimming pool, laundry

too much noise from staff washing bathrooms or pots or doing laundry

we were offered great private parking right next door in their private building/roofed yard

we were immediately welcomed by a security guard and directed to the parking lot

parking is very small, only for few cars, so be aware that you might have to leave your car on the

poor wifi connectivity.

loundry service is in near street - laundry

the homepage car rental and laundry is offered, but none of these service are possible at that

we had a free parking and the room was clean.

located within walking distance to the city center, private parking on site

were respectful & a quiet atmosphere - hot showers - no additional charge for card payment - wifi - decent -

wifi did not work in the room. they don't have laundry but there are options in the area.

room was next to the laundry which is works all night

there is no laundry service for clients on site

the first day the hotel had problems with the laundry delivery so we did not have any towels.

laundry near by & plenty of places to eat nearby

was not provided in rooms,and room service was only available when restaurant was open

liked that a pool was available especially for the children.

nice staff. great location, pretty facility, easy parking, good wifi

located, the atmosphere around the pool area was phenomenal for a couple in love

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get

the hotels laundry service was super convenient

i loved the bathroom. laundry was easy.

cameral breakfast: delicious and very good coffee absolutely recommend

breakfast was perfect every morning

everything was perfect, the room, the breakfast, the pool and the personalized service

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

the wifi signal is

wifi was a little slow.

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the

in the structure there s a bar restaurant with a local offer both for price and food

had to go to the reception and then someone went to the laundry

visits passing through, so there wasn't a great deal of atmosphere - we were the only ones in the bar whenever

we stayed 4 nights with our 2 kids all was good

the very cold swimming pool

the kids enjoyed the pool and the adults enjoyed the lounging area

we were able to drop off our laundry, which was cleaned for us overnight

after travelling for many days we needed to do laundry

i received great tips and recommendations, clean towels for the beach, help with my laundry or anything i needed

laundry service

), answering all our questions and helping with things like providing a laundry service at a good price

breakfast great

the pool is small but delightful after a hot day enjoying the town

chose this hotel partly because of the swimming pool and only used it once as it didn t seem very clean or

windowless rooms - no room service and very little service as so few staff in general (frequently walked up/down

we loved being in busy centro; nice breakfast

the hotel didn t offer a laundry service or any food options over christmas when the city was pretty much

only lacks a laundry service.

staff assisted with taking laundry to outside laundry service, & picked it up for us

restaurant was closed, no laundry service, little warm water for shower.

also room 59 was directly under water pump on roof in corner by laundry

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry service

we even got our laundry done which was a treat

poor wifi and loud (facing street)

also the parking is free and its only five minute walk from the hotel

hotel has wifi but the wifi did not work in our room

great staff and beautiful open sky tables inside with bar and restaurant

poor advertising availability of parking meant that hotel was initially not considered

like queens, the service is impeccable, the hotel is amazingly clean and smells delicious, the breakfast - wow

the walls are a bit thin. you can hear people outside the pool area

their wifi was down completely during our stay was impossible to contact our friends

with towels, mosquito repellent and caps for our excursion the next day to organising an earlier breakfast one

were absolutely beautiful, room was a credibly clean and comfortable, and breakfast was delicious

we loved the pool, the cocktails and the breakfast

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant

we were offered a free late check out, as we checked in very late on the first day of arrival

staff (mr. adam) position parking bathroom

great pool open until 10 p

great wifi

spacious room, quiet, with view overlooking the pool area

people and kids were constantly screaming and running up and down the hall way very late into the night - all

really friendly and helpful staff, cheap laundry service, good value for money

good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english

beds had problems getting hot water to work, but once it did, it really worked well 2 kilos of laundry washed

i loved the laundry option which served me well at the time

the position was close to the city center. great the laundry service.

was nice except that the maintenance/laundry was in the pool area and thus a steady stream of workers coming

laundry sent out came back with a strong unwanted smell.

had my laundry sent out to be done for a reasonable price

laundry bin too close to corner room chairs outside room for smokers use should be an area away

everyone was deeply attentive, we even got laundry hand delivered to the room

finally, the hotel does not actually want to keep doing the laundry service, but this remains as available on

on your list of facilities, it stated on site laundry, there is no laundry here.

our room had a terrace (room 220) overlooking the pool so was quiet

very adorable common spaces and pool

wifi is not great and if you have a room on the street bring ear plugs.

was stole during our stay at this hotel at the laundry service

was wonderful, only slight negative was no laundry or laundry service but ultimately the services provided far

i liked the pool and hammock

the wifi was amazing and the staff were great

boutique hotel with a lovely pool, helpful staff, free water always available, reliable wifi, comfortable bed,

very comfy beds, breakfast was great and the pool looks sooooo nice.

breakfast starts only at around 8

loved the high ceiling rooms, the decor in all the rooms, the paddle pool, the breakfasts, the crockery, the

very comfy beds, breakfast was great and the pool looks sooooo nice.

small, quiet, clean, friendly staff, great breakfast

the breakfast was only coffee, bread and fruit, so don t expect anything else

the breakfast was very good, and the chef and breakfast staff were exceptionally kind, welcoming, and

center, hotel mucuy looked pretty cute walking in, beautiful tile work, a patio with a small pool, and lots of

location. pool.

pool area, air conditioning

my with all my questions related to transportation, areas i was interested in going/tours, laundry info, foods

one very nice and committed lady serving breakfast is definitely not enough

the pool area is amazing with lounge chairs and lots of shade

the pool and seating area

breakfast is more than good, they also serve nutella

good wifi and hot water

nice hotel, the pool is a little small, but it is very nice for the heat of merida, at night the hotel is

clean room, small swimming pool and very friendly staff

hotel pretty and clean i liked the pool and lobby

center location yet very affordable parking (mxn 75, i

the pool wasnt working, also the spa :(

the in-house laundry service was a bit pricy, but they did a good job

great jazz bar serving food called bird across the road and it s a nice short stroll to the

grand hotel and so clean. location was good. love the pool here.

old colonial style building, with two lovely tree-filled patios and a pool

sitting area/kitchenette was really goofy with useless furniture like a cabinet and bar counter that took up

could have had free breakfast and a laundry service but great value for money

wifi service was a little spotty at times

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy

location helpful staffs strong, fast, and stable wifi nice internal common seating

wifi worked really well and air conditioning was great

walk to loads of restaurants, parks, laundry, cafes, outdoor restaurants

and the laundry service is quick and cheap

the staff weren't very helpful with transportation, laundry or attractions.

same issue with the laundry the said it would be ready at certain time and kept changing the time 3 times

in early he helped me to take my luggage into storage and said that i could relax by the lovely pool until check

blanket got lost when they cleaned the room, it probably got tangle and went on with all the laundry, despite

the breakfast is very expensive

swimming pool area is excellent too

the location is very central with good parking.

also free parking right next to the hotel

the mattresses were a little too hard and the wifi very weak (luckily i took those days off from work otherwise

wifi was hit and miss with a terrible connection most times

great breakfast

gym is non existent, the room is filled with tables and chairs with one token machine trapped in

the pool was great to cool down and they had free parking next to the hotel

you could even have the laundry service with a fair price

plenty of laundries located nearby to get some laundry done

location is near laundry, food, stores

they have no laundry service.

i left laundry before we went on a day trip to tulum and they said they would take care of it but didnt

wifi in our room was poor

also, the kitchen is really more of a kitchenette counter than an actual kitchen

custom breakfast

the pool is absolutely wonderful after a day of sightseeing or on a hot afternoon

breakfast in the room was very convenient

it does look a bit old and needs some maintenance. the laundry service is overpriced.

people), you find better value anywhere around the hotel for breakfast, food in general and laundry

there was a paid laundry on the site which was really helpful since i had been traveling for a few weeks by

a lot of humidity in the room and there was no place to hang the laundry.

facilities are ok - gym is good

terribly noisy - no parking place available - intermittent wifi - no laundry

there was a one problem - access to the parking.

good location, good wifi

the staff is wonderful, the rooms are comfortable with a great bed and mattress, parking is convenient and

location and staff were great. internet tv and good wifi.

perfect place near the center, friendly and great breakfast! thanks!

the pool is small but refreshing after a day out

the big kitchen was great and we loved sitting at the pool in the evenings

the staff were super kind, super comfortable bed, really quiet and restful, good hot shower, nice pool, made to

the breakfast was one of the best and biggest we had in mexico

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

two days different staff: made excellent restaurant recommendations, organised v reasonable laundry, organised

balcony and kitchen

we had a family room, the kids loved having a bed on the mezzanine level

super nice breakfast!

comfortable beds, great location, great breakfast, helpful staff, wonderful pool and patio courtyard

the wifi didn't work well (or at all) in our room.

breakfast was pretty good

room was super spacious, the bed nice and comfortable (for me), and the bathroom came with a spa bath

nice breakfast in restaurant and easy parking

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

hotel advertises laundry service online, yet were informed this is not a service they provide when we asked

stay, clean and comfortable room, very nice looking hotel, very good breakfast, friendly staff, and excellent

the room smells also bad, blankets have stains, wifi is not working at the room

breakfast very nice

with private pool is great - large, quiet and clean

they use a local laundry service that returns your clothes same day at a great price

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

if you have laundry to be done, you're on your own

the guest kitchen is nicely equipped (though at least a couple of guests didn't bother to wash their own

pool was too far off site. downstairsrooms no windows and rather noisy.

laundry down the road

staff helpful with laundry

laundry service 1/2 a block away from hotel

clean rooms, sparkling pool, helpful staff, tasty breakfast, good coffee, convenient location, peaceful evenings

kitchenette had very minimal supplies but met our needs to reheat food and for snacks

good location, great pool. nice breakfast restaurant. good parking area.

free wifi but it didn t reach my room, next time i ll ask for a room within its reach

the beds are wide and comfortable and there was a lot of parking space

good location, great pool. nice breakfast restaurant. good parking area.

the wifi wasn't very stable. it kept on crashing or it didn't work at all in our room

parking is on the street (there is a small off-street parking area, but it s not really used),

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and

breakfast was also great on the terrace at the pool, with a wide selection of delicious options

friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning

clean, active kitchen and bar considering it s a boutique hotel, friendly welcome with delicious drink, spacious

laundry service is cheap and quick

the staff was wonderful and our room overlooking the pool was perfection

non-street, secure parking in such a central location was a big plus

great location, close to lots of restaurants and bars

we really enjoyed using the pool and the attentive bar service

the staff were exceptional - sorted out our laundry and booked our trip to chichen

fyi: this property does have parking available

no bar or restaurant although there are

buildings, very kind staff, perfect location, pools, nearby parking, unique art, an oasis of peace, large room

very cute bar with friendly staff in the other section

surfaces for spreading out, robes, safe, ice, cool & hot drinking water, pastry & fruit breakfast

wifi is a bit spotty and unreliable

swimming pool is tiny. restaurant limited

room wifi rarely worked and the staff reception was in general not helping, the rooms are quite old

nice breakfast