the breakfast awesome

breakfast was just an average guatemalan meal. the parking was spacious and safe.

breakfast was included in our rate, but when we arrived at the restaurant at the time the service

breakfast was just an average guatemalan meal. the parking was spacious and safe.

some noise coming from parking areas.

the hotel is very clean and comfortable and the wifi works great

the pool is fantastic, so is the breakfast and comfortable beds.

also the carpet is old the bedroom and gym doesn t have good view by the

the breakfast is ample, offering hot and cold options, and if you have special requests, the breakfast

the complimentary and room service food aren t very good and room service is very expensive (my room service

clean, staff very helpful, parking available, good traditional breakfast.

there is even a window to let the lights in - the breakfast is very basic ( eggs or pancakes) -the toilet

- the staff is really helpful - the free parking

all good but breakfast in the room was nice

clean, staff very helpful, parking available, good traditional breakfast.

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel

parking was in a separate, secure parking lot around a corner from the hotel

the bed was comfortable and the wifi worked fine

the wifi reach could be better in certain parts of the room.

parking was tricky to get in and out of

the two breakfast options are great, a classic local one with beans and fried banana and a classic one of

the parking lot is very small and difficult to park if you have a big vehicle or family van

the only problem is the parking lot, is really difficult to enter

they did our laundry very well

is an older hotel, the pool is not heated, parking is a nightmare, room service and restaurant hours are limited

only thing i don t like was the hotel had to many steps from the lobby to the parking

best location, right center of xela, walking distance to everything, with private parking.

breakfast was delicious! traditional eggs and beans.

small bag of laundry done for 10q

daily housekeeping plus onsite laundry for a reasonable fee

very nice staff. good location. very accommodating. indoor parking.

good location, near to down town. clean room. convenient. wifi good.

parking is free and very secure

they even offered to do our laundry during holy week when laundromat could not be found

there turned out to be no breakfast provided.

the kitchen was good although they didn t tell us that they offer breakfast and also simple lunch box

breakfast area was pretty

the balcony is awesome! room is very clean, wifi no problem. staffs are kindly.

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

the shared kitchen needs a thorough clean especially the fridge and hood!

kitchen initially needed cleaning as i think it's not used very much by guests

no wifi , room is right next to the street so it s much too noisy.

shared kitchen was filthy; i actually became sick when i looked inside the fridge and was very reluctant

is very friendly and helpful, the hotel has great location and a lot of parking

first option of room was horrible, no windows, no wifi, the celphone signal was lost, was a dirty room,

breakfast was delicious

breakfast was not included as it is in most hotels we have stayed in

nice, clean rooms. very secure location. kids enjoyed the pool and playground.

nice hotel but around 9:00-9:30 a lady start yelling laundry on the hallway

always asking for laundry early in the morning plumbing sound during the night were loud

soft, but not too soft) bed right now i m the hotel as i write this, beautiful indoor swimming pool and 2

jacuzzi were relaxing, convenient location, great wifi, good water pressure, friendly staff, free parking

the breakfast was out of this world. it was the best i ve ever had

map is not showing the exact location. not much wifi connection downstairs

we had a great sleep after our flight, and breakfast was freshly cooked and delicious

great location for the airport, there is a lovely garden out the back and breakfast was great

the wifi wasnt working in the rooms, you need to go the reception for it to work

wonderful breakfast

close to the center the wifi is good.. good location not to noisy by traffic

staff, wifi and cable.

the wifi and fan worked. new curtains.

wifi on the room 2) there wasn't any reception, everything was dark

place is nearby the downtown. need to walk a little, but it's ok. available wifi.

so close to the airport, the staff were gorgeous, free breakfast in the morning.

breakfast is included and is very good

near airport and they had one garage parking place for our rental car.

wifi works well and hot water works well

the breakfast in the morning was much appreciated and good-tasting

the staff couldn't have been more helpful. room was large and breakfast great.

a sign would be nice, so i could find the property. the parking situation is limited.

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

no wifi in the room, not given a key to get in and out so was effectively locked in

rooftop pool, safe, clean, staff very accommodating

the wifi signal also didn't make it to my room

its proximity to the airport and the free shuttle to the airport

staff were lovely and there was free breakfast that i did sleep through :/ room had an on suite and everything

also, the breakfast was delicious

we didn t have time to wait for an order and eat, since we had to take the shuttle 15 minutes later

they provide a free shuttle to their other property for dinner and bring you back

laundry service

laundry a bit priced. around 95 for same day return for a small load

i left my laundry to get washed and it all came back stained with bleach

organising laundry for us overnight, but woke us up to let us know it was ready at 6

the location is very secure, and they offer room service (no restaurant to sit down in) for a reasonable price

and location is perfect, close to the airport and shops to get breakfast or other supplies

poor wifi

coffee in the morning, wifi was useful, offer taxi for 10 usd to the airport (uber 2,50$)

all using the same restroom, no hot water to take shower, not private room (not door locks) breakfast so bad,

strong (not necessarily unpleasant) smells in the rooms; if we d like to have breakfast if wouldn t have

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

laundry service also available at an extra charge

parking area secure

close to airport friendly staff airport shuttle service

close to the airport. friendly staff. clean. free shuttle to the airport.

great breakfast!

a delicious breakfast is included as well

breakfast, very comfortable bed

very comfortable and the breakfast was great which we had by the lovely

hard to sleep at night with windows open with lots of outside street noise and there is a kids school that

it is next to the laundry, so the noise is constant

we were are to get our laundry done for $10usd per load, get our luggage held for a few hours and a ride to

i had to take a work call via teams and the wifi was strong enough to support my call without any issues

desk, and the window is at ground-level (kind of like a semi-basement), looking out into a parking lot

the included breakfast was delicious, the staff was super sweet and the cats were super

everything except i had to leave so early i wasn't able to have the breakfast

in the rising, the shuttle picked me up and i was off

free wifi and parking available

the roof is a lovely spot to relax with good wifi

hotel very close to the airport, friendly staff, free pick up from airport, strong wifi, hot water, string wifi

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

beside the bed, they were on the other side of the room, but the main problem was that the wifi

live music every night in the attached bar and a full-service restaurant are also enjoyable

wifi was at times spotty - but that s typical for anywhere south of the border.

wifi, clean rooms, updated bath with rainfall shower head

the wifi didn't work in the room

clean and comfortable. good breakfast.

very clean, great breakfast and friendly staff

went the extra mile helping us with money exchange, ride to the airport and cooked a delicious breakfast

the first room we were offered needed redecorating/tiling and the wifi was poor.

if you get your car, it has private parking at no extra cost

gorgeous green inner yard, available parking, big rooms

depending on the location, the wifi didn't work great.

great location and secure parking. small but hot shower.

laundry service was too expensive.

expected a good room but was given one way on the other corner beside laundry or some wash room

transportation - we requested a hotel shuttle that took us to the airport - me, my wife, and two kids

the pool,it was closed almost the whole week, without notice!

staff, extra beds for kids (our room had four beds), fabulous pool, reliable airport shuttle

wifi signal did not cover whole room 2bad facility during shower, it take too long to waiting hot

free breakfast was fine. staff very helpful even if they didn't speak much english.

no breakfast

not everyday cleaning the rooms the breakfast could be better

breakfast was limited but ok

breakfast is served very morning from 6:30 to 7:30

breakfast was good

wifi was flakey and kept dropping out

hot water, wifi signal was very weak

location was great with several restaurants and a gym (smartfit) with walking distance

wifi was also very good compared to other hotels i stayed at in guatemala

free parking below the building very convenient

staff was also helpful and friendly the hotel has a gym and the breakfast area is located on the 7th floor with

staff, parking, and location are great value for the money

little bit too expensive laundry service.

charge me for the laundry bag q74

us in laundry charges before they would give me my laundry

good hotel - great facilities. did laundry which was great and decent value.

the ac can only be changed from cold or colder (which is better than not working i guess) and laundry service

free parking lot is great

room service good .

accessibility is a major plus, the parking security, and the classy hilton feel to it was preserved, and the

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

6) the gym was below expectation and ceiling was broken and not fixed

secure parking (but pre-book as only 3 spaces available)

property is comfortable and had a beautiful courtyard to eat breakfast in

very personal attention; breakfast cooked for me by staff; anything i needed was what they wanted to do

super friendly & helpful staff. room was clean and comfortable. nice public areas. good wifi.

small hotel with just 7 room, and a lovely courtyard garden where we were served a delicious breakfast

they also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they

has a lovely bar by the pool and common areas

the outside patio and pool area was so beautiful and cozy

historic building, helpful staff, great location, free breakfast, drink, parking

also, the kitchen in the apartment could use some basics like salt, pepper, and oil

gym on the top floor was large, spacious, and well equipped

nice pool - cold but that was fine

could do without casino on premises

wifi works fine

parking is just horrendus, small, tight, bad smell

that canceled our ability to sign to our room in the restaurant and laundry

food casino your shops everything love it . perfect

gym

often they appeared annoyed if i approached them with a request to validate my parking ticket or if i had a

loved the pool and gym

we used the laundry service and the laundry was nicely done, but i thought it was very overpriced for guatemala

wish they would have laundry machines on site

they also have a restaurant onsite where you can eat or order room service

superb room service

good location staff super friendly good beds very clean all facilities nice pool and gym

gave us a different room than expected plus they didn t tell us the cost for laundry and we ended up paying

seemed rather unprofessional, i called the front desk 3 times until somebody came to pick up my laundry, the

shuttle services were efficient and secure

need a pool with a tiki bar

the breakfast in the morning is amazing

great location, clean rooms, and the staff was really helpful with my needs of doing laundry.

the pentry in the room was lacking kitchen appliances, not even a spoon for the coffee

property is near by pretty much everything i need plus i can bring my pet. food is very good!

the king size bed, the balcony, and the small kitchen.

we had a full kitchen but no way to use it as there where no dishes and limited pots

said it had shuttle to the airport but they're lying, they charge you $20 to take you there

breakfast was great, value for money is possibly the best in the city, cleanliness was very good

room service, food from hotel restaurant centro is pretty average

they have a shuttle to the airport

the internet tv for streaming netflix and youtube worked very well and also wifi

same day laundry service, helpful, friendly staff

gym only has three machines

it has a small gym, but good enough for a quick workout

take an elevator to the parking you had to take a long circuitous route through the camino real next door

parking

it even has a small laundry room

we liked having laundry facilities in the apartment

don't have washing machine in junior suite and the hotel doesn't offer laundry service

the outside pool and patio was very pleasant

dish soap and a sponge would be nice in the kitchen to wash and reuse dishes

laundry woman woke u at 8 pm banging on door asking if u had any laundry

stay 7 days amd i wish they did something different for breakfast, also the fact that laundry was quite

disappointed at how expensive the laundry service was

+ comfy beds, comfy pillows + good service in english + good wifi

double room is very small, the hotel is very old, the gym is not clean, very old equipaments

the parking deck below has no assigned parking for the hotel and we ended up being told by the parking

wifi connection very unstable.

hotel is beautiful and has a great breakfast

trendy rooftop restaurant and soaked in the views of guatemala city from the beautiful rooftop pool

peronel is very friendly. breakfast: best in town.

pillows staff friendly and helpful we are coming back at the end of our trip for 2 nights with breakfast so will

the pool and gym were large and a great escape

hotel rooftop pool is an amazing experience

wifi not perfect.

room was dirty... room service menu limite . and breakfast bar alwas cold food

the only hotel in the area that offers laundry service on sundays, which is a big help for travelers who are

wifi terrible and desk staff didn t d ok anything

friendly staff, comfortable room, delicious breakfast.

very old facilities, wifi was not good, no aircon

wifi barely worked, i had to leave early due to not being able to videocall / work online

the location was great. the pool was very nice

breakfast buffet was amazing!

location, breakfast, room, gym all perfect.

room it was very nice, good cleaning and the the kitchen facilities were very completed and useful

big comfortable beds in very spacious rooms. quick and delicious, reasonably priced room service

wifi signal strength in my room (#7) was patchy

did not have the opportunity to dine for breakfast since i was out the door before the 7a start time for breakfast

hotel security and convenient 24 hour secure parking lot made it possible to comleatly relax

the wifi signal was not very strong, and i wasn't able to do everything i needed to do online.

suffocating, windowless room that was the size of a parking spot.