refrigerator wasn t working in our room and no chairs to sit on in the laundry room.

laundry service was very poor. there was no laundry soap available and in the slot we lost money

the pool was out of service and we had been looking forward to swimming.

kids upstairs running back n forth like a heard of cattle

no wifi was available. the

they don t have breakfast and laundry room cuz covid-19 .

that there was no breakfast, pool ,or laundry room open.

laundry soap in vending machines nor milk or chocolate milk

thankful for the laundry

the pool, breakfast,and laundry being closed

there was a trash bag full of dirty laundry in the closet, a dirty sock behind the nightstand, legos , trash

the pool or laundry service was out of order

the laundry room was not dispensing detergent meaning it was borderline unusable

was dirty laundry from past guest in the middle of the room the blankets were stained pretty badly and the

they don't have enough staff to keep clean laundry available for all guest rooms

no dirty laundry bag,, and other little details

michael was nearing the end of his shift but remained courteous and helpful assisting me in the laundry

large queues at breakfast and expensive laundry service

great gym. friendly staff

the wifi helped my daughter keep up with her school work and me in my business meeting

machine on each floor the rooms where there are, the rooms are not labeled ice machine- it says: laundry room

had to wash laundry and they didnt have change, the lighting in the pool couldve been better and lastly the

guest laundry mat was very out dated and worn down

pool area was great

room was spacious and quite comfortable it was nice to have a gym to use as well the staff were helpful and

plenty of parking space was there, laundry place available and front desk staff was super helpful

laundry is 24/7 and front desk even though the office is closed

there is a laundry facility on site

they had an on site laundry and the staff was kind.

and laundry facilities

they put us in room 116 right next to the laundry room and every morning started laundry at 7am

the only thing i like to about this hotel was a laundry lady was very helpful and real nice

from laundry lady and front desk clerk were great

hotel that already knows common sense that requirements are need badly for a 3 day stay and the laundry room to

and the laundry room didnt even work

shower was a little dirty and the laundry mat machine ate $3 when i tried to get some detergent ,wich i later

wasn t shampoo, shower door broken, no microwave, laundry door broken, the price is not worth it s

the pool was not clean it was to cloudy.

very limited parking

no room service the whole weekend we stayed no internet

so pretty sure laundry wasnt done and charged 10$ extra dollars for car

i also like that this hotel have laundry facilities

laundry and towels smell bad

the lady's always helped us while we stayed, the gym and the laundry room they had.

kids enjoyed the pool

the laundry facilities are not working properly

rooms, pool, laundry facility, and even the parking lot

another blanket for one of the beds and was told that housekeeping was in the process of doing laundry and that

and we had to go get our own towels from the laundry room

no interaction, he couldn t tell me where anything like a shop was, i asked for change for the laundry, he

the pillow incident was that the laundry washed all the pillows on the weekend and didn t let them dry good

laundry room broken our entire stay which meant we had no clean clothes and had to go elsewhere

whole 2nd floor smelled like dirty laundry, humid

comfortable. nice location. on site laundry. ample parking

hotel room description poor,no change for the laundry,breakfast was mediocre and never changed

breakfast is basic, the hotel is great for the price, clean, accesible and convenient location.

the lack of breakfast was very disappointing

breakfast, selection was very small.

excellent location. no breakfast available like advertised so that was a bummer

the location was perfect for medical apptmt's, breakfast was just muffins, coffee and a fruit.

this is pretty petty, but the third floor icemaker was broken and not fixed during our stay

the pool is cute (but also a little small) and common areas are welcoming

swimming pool was closed a very big disappointment

the hotel bar was nice and had a great vibe

it is a pet friendly hotel.

was open but we were told the bar was closed monday-wednesday

pet fees did not apply

the pool and bar area

i also think the facilities such as the bar and restaurant had inconsistent opening and closing times or perhaps

the pool area, which was beautiful, was loud with kids

breakfast have a credit and if you use above the credit you get charge and this information is not

we got breakfast from the cafe in the lobby which had a small selection of breakfast items and coffees

waiting time for breakfast

it was a shame that parking or breakfast were very expensive to book in addition

wonderful lounges and pool deck

wheelchair accessible rooms, laundry room was on the outside back of the hotel by the trash

had a very loud room next to the laundry room

room was by the laundry room

gym was first rate. the staff was o e of the best. valet and parking were affordable.

parking was $20 extra per day and no wifi to use my own laptop.

laundry room too small

laundry.

needless to say we had upset kids and left to find nourishment elsewhere

we went to the bar for a night cap but the restaurant had a drainage/sewer smell and we elected to go back to

cleanliness and the kids enjoyed the pool

no laundry service, no free breakfast

no laundry bags

hotel was under renovation so the fitness center and laundry were both closed off.

very slow wifi laundry not available due to ongoing renovation

free use of laundry machines

i have a laundry list of complaints >keys not working >2nd set of keys not working correctly >pool closed

not pet friendly at all

the staff was very friendly. great swimming pool. thank you starbucks!

rooms were clean and had nice gym.

breakfast, lunch, room service, parking garage everything was excellent.

get clean towels because the did not have the laundry lady show up to work

laundry dryer very expensive & very slow

there was one very nice hispanic lady who helped out with toilet paper and laundry bags

breakfast was phenomenal

the location and size of the pool - a little out of the way. otherwise everything was great

also there was nothing in the room in terms of extra blankets, laundry bag, etc

never been to a hotel with no laundry area

laundry machines in the hotel were a big help

bring laundry bags back

dyer in laundry room broke

pillows were too soft!! bed made noise no laundry bag

next to laundry room, had to hear what sounded like a shoe in the drier

the gym facilities are nice though

all services were great. room service was great & the bar/ mexican restaurant was too.

of the additional charges that would be applied to my card for the extras, which were for the room service we

no guest laundry room

location. comfortable beds. clean. loved the fact there was a laundry on site

the pool was not open

the pool was too small couldn t really enjoy it

breakfast was included and wifi

we would have loved to tried out the rooftop bar but didn t have time with our one night stay

we were able to get an early check in without a problem and our room was clean, big and the bathroom vanity

early check in a bonus

wifi was a little unreliable late at night and the closet is about a foot wide so don't count on it

not have a microwave in the room , which is really good to have when traveling with small kids

i ve always done laundry on my trips because i do not want too much to do when i return home

the parking cost its very expensive $45 dollars for day take to long to valet parking also the laundry room

the laundry place was also an advantage

the room had enough space, nice furniture, good wifi signal. good location.

pool and gym

the facility offers an amazing continental breakfast, there's a laundry room, and water refill stations on all

the breakfast had a ton of different options and the gym was really nice and well stocked

great location, have access to rooftop bar and workout center also.

the breakfast was awesome. plenty of options and food

good breakfast and gym

had to do laundry during our stay, and the room and machines were kept clean

no change to use the laundry room had to go to the hotel right next

excellent location, comfortable room, nice staff, laundry facilities available

was given a room next to 4 busy elevators, next to the hotels meeting rooms, and the hotel gym, it was non-stop

i also asked for early check in

the location and the laundry room provided

laundry room ate our

laundry room, customer service,

free breakfast every morning, easy parking at houston street garage, easy access to everything, laundry facilities

great location, beautiful view and very kid friendly my kids loved the 3 day stay

restaurant and bar hours of operations.. both close to ear.

amenities (pool, spa, fitness center, restaurant) layout of the room.

the only place he remembers using it was at the bar

pool was a little small and location on property

wasn’t any breakfast

room was good, ice machine and laundry service just two doors

laundry facilities good

location was great, nice furnishings, decent breakfast, laundry facilities!

location laundry on site indian restaurant

the bar in the hotel closes early? lol! i don t have any negatives.

had blood stains, the crib that it was provided was broken, no towels or bags for laundry clothes

exercise and laundry facilities were nice and location on river walk was ideal

there was a laundry and an outdoor pool

guest laundry area could be improved - there's only one washing machine and two dryers

they have a laundry but no electronic pay option and so you have to go all the way to the front desk to get

went for quarters and said doing laundry

breakfast was good for kids and adults

nice, well staffed, pool is large enough to swim, exercise room is small although it is available

comfortable bed. kids enjoyed the indoor pool

just the breakfast was cancelled do to covid19. boooo

no guest laundry, no breakfast, no entry to the river, no shower at the pool.

breakfast, no laundry

our room never got clean and we had to call for laundry ( towels etc....)

no microwave and no self laundry. paying for parking

my kids loved the movie night by the pool

checked in next to laundrys seafood dumpster alley

we noticed that there was no hot water piped to the kitchen sink, two handles but on water in the hot side

the room was clean and amenities awesome (fridge, sink, jacuzzi tub, kitchen, washer/dryer etc

riverwalk was why i booked it, and because the kitchen

the vending machines were down so that kind of put a damper on things for the kids

however the new tech created additional barriers (like needing an app to use the laundry)

of the laundry requires an app and pay by phone

there is however a laundry room where you can pay to use the machines

staff were very friendly and the gym and laundry were handy

laundry facilities

comfortable room, laundry, and walking distance to the alamo and riverwalk

location was brilliant. laundry facility was great. room was very nice and spacious.

the basement area has a large area for breakfast and also has laundry machines next to the gym

services of laundry machine, tea and coffee, business center, maps and guides were a nice touch

though it was pet friendly we weren t told pet fee of $100 until check in which was more than the room itself

if you stay on the 21st floor expect to hear the events of floor above you where the pool and laundry are until

laundry facilities poor, room not clean, valet can get really backed up during rush

bonus points for the guest laundry

services like guest laundry, breakfast and kickback time (1

also if you are traveling and need it, there is a self laundry

i cannot take back my clothing due to late laundry pickup.

didn t realize i d have to pay to use the laundry machines

the laundry facility was great since we had been on the road 2 weeks

location, guest laundry available, awesome rooftop terrace with skyline views

had some clothes for laundry on the first day of my arrival , i gave it to the front desk which after two nights

the website indicated there was room service, but clearly no room service

my kids loved that they upgraded to us

enjoyed the ping pong table in the kids area

nice bistro and bar w very good breakfast and coffee options

enough luggage carts availability and i think they open the restaurant and bar to keep the guest right

is no laundry service at this place and cleaning service consist only of changing towels and

rooftop (pool) menu is not kids (age 8-13) friendly

we called about a problem with our mini bar and literally within minutes there was someone at the door to fix

also the spa tub in our room was amazing

the hotel spa was exceptional

free wifi, laundry and parking...breakfast and kitchen

free laundry was the best thing about this awful place

not all machines in the laundry room were working

it had complementary laundry and large variety for breakfast.

accommodating staff, complimentary laundry and full kitchens were great for an extended stay; the location

great location and staff very helpful plus having laundry facilities was great

the carne guisada and bar for making huevos rancheros was delicious

they allowed early check in and late check out

wifi adequate

bar on ground level was interesting and good as well

the guest laundry was usefel

and the laundry app which told you when machines were free/wash was completed was handy

for adults rooms are spacious and seperate lounge area, biggest we stayed in on trip has a laundry and gym on

kitchen, living room, dining area

is small and in hot area on rooftop, couple of families with kids and it full

also, sink was clogged, no microwave in room and no laundry facilities

room we got was next to the house keeping supplies room / laundry room and the housing workers were loud in the

should have the laundry room in the hotel

lower parking prices, and keep guest away from laundry or house keeping rooms, vert noisy...

they kids enjoyed the pool money worth selling

the room was more than we expected, the bed was very good and so was the breakfast.

hot breakfast, friendly staff, very professional

i especially like your hotel because it is pet-friendly

they were always ready to provide asisstance the hotel was 2 parking lots over from a local grocery store that

two or three staff ladies at the breakfast room, they looked so mean

laundry had to be sent out at a cost

included hot breakfast. on site coin operated laundry.

the hotel laundry room was next to that and the noises from the staff and workers woke us up every morning in

guest laundry

the breakfast was very good, and i liked that they offered a few other items for kids that other hotels don't

no spa and no heated

thing probably has to be not necessary, their gym didn't feel like it was a part of the hotel it was just a

paying for parking. also, pet friendly, but almost no place to actually walk a dog.

not enough sun loungers by the pool

patio bar on the river was a fun place to sit and watch the tours and

no laundry facilities no fan in my ceiling in the room.

the 3 kids running through the hallways banging on peoples door at 10pm

the place has everything you need to be comfortable, library,gym, pool, restaurant,bar, it s perfect even

the gym had new equipment and was clean and included a peloton bike, which i really enjoyed

wifi was out for us

there was laundry facility, which we needed at this point of our journey

getting out at 415a with two young kids and to the airport for our flight couldn't have worked out better

the swimming pool is open until midnight

may be too far from the central san antonio and also the swimming pool was constantly occupied by kids, so if

cafe, indoor pool and gym, the front desk staff maggie ud83dudc9c

coin laundry (not complementary as seemed advertised) was disappointing, no easy way to get quarters for

nice laundry room too

comfortable bed;good laundry facilities;walking distance from rivetwalk

coffee available 24 hrs. laundry facilities as well as small gym and pool. staff was great.

fitness center laundry facilities

staff realized they were out and had to get some from laundry room but i had been sent on a wild goose chase

pool nice and guest laundry

pool gym and laundry as well as free parking

when you are on vacation you do not want to spend 3 + hours doing laundry at the hotel

missing some toiletries items and the laundry/bag that hangs in closet for cleaners

they have a laundry room. the front desk person (tim) was very nice

guest laundry center

would love to have breakfast before i leave to clinicals since my stay is mostly for study reasons

enjoyed their gym

the pool was too small & had no heater.

parking wasn't the greatest, kind of shady looking

the hotel was very clean and enough space for small kids.

i like the fact that it had room service

asked for room service and they never showed up

the gym was top

rooms, pool, game room, helpful front desk

the pool was great and always quiet

room was perfect - hot tub and pool was wonderful with an absolutely beautiful view

kitchen available; space was sufficient for our plans

pool was amazing....the views from the pool was amazing! the beds were comfortable.

the environment was so neat, good that there is a parking lot

although we kept everything clean as my kids were with us

a couple times and help opening it, very inconvenient when coming in with a whole bunch of tired kids

a couple times and help opening it, very inconvenient when coming in with a whole bunch of tired kids

room my room was clean had plenty of tales for my family the breakfast was absolutely wonderful the beds and

it was very spacious and equipped with everything you need, including iron, ironing table and a laundry basket

laundry facilities were paid via an app that didn't work

good location. great breakfast. room was comfortable. guest laundry was very convenient.

which ran out v quickly i couldn t believe there was a hotel room positioned to a 24 hour laundry room - and

laundry room which is awesome

pool towels provided were small and old.

very rainy day but the large nice lobby and bar kept us comfortable and cozy.

our room had a door to the bedroom which was nice so we had some privacy from the kids who slept on the sofa

this makes parking close to your room for coming and going easier

nice bar area and the fire pit outside looked amazing

was excellent, all the staff were lovely & polite, laundry on 3rd floor, excellent free breakfast, huge

laundry room available

pool bar window was convenient and fun

gym, small but healthy breakfast, friendly staff, quiet location but within walking distance of

rooms were clean and was able to have a late check out

the laundry room was taken over by their linens and towels

the breakfast area was very messy

parking space they had 3 reserved and one indian family just parked there without any tags and went

much they advertised a continental breakfast and there wasn't anything available at any time in the morning, no

the breakfast good and staff friendly.

breakfast is good especially the kids loved the waffle station

super big and clean, the pool and the bar.

loved the location, cleanliness, breakfast, overall excellent stay, recommended for kids, great price

i like the idea for free breakfast...the food was good,clean and plentiful...my kids love it...

the breakfast was very good

i did like that they had coin laundry on site

nice gym. laundry kitchen

i especially appreciated the laundry facilities as we are on a road trip

kids loved the swimming pool

after a long day of traveling, having to wait in the lobby with two grumpy kids was not fun

the laundry room was very clean

location was great . close to riverwalk . laundry facilities. super clean

we even got to do laundry and there was no wait time

breakfast was good, coffee was great

location, cleanliness, breakfast and pool area.

ice machine would be awesome and maybe a laundry room but overall not a deal a breaker for me

laundry facilities... no dog run.

microwave and that laundry facility lol 1 washer and dryer that i would not use even for rags

they didn't charge a pet fee for my puppy

non-smoking rooms stunk of smoke smell

washing machines in guest laundry room are not as good as the one in your house

value for money clean al lot of perks, such as laundry, free drinks and shuttle amazing staff

us all of our amenities without even asking she told us where the swimming pool was where the laundry was and

small pool for size of hotel but i do recognize it s by the airport

breakfast, cleaning and swimming pool

spacious and you have all what you need here restaurant, laundry and star bucks down the street

could've been better if the laundry room was closer to our room.

it was annoying that they didn't have a change machine for the laundry so i had to go all the way to the front

our room was near of the laundry, the noise was not really good

called deck they said it was laundry room and they d stop it immediately which they did

liked the fridge and laundry facility

laundry bag in room

the laundry room is out dated. dryer takes 3 times to dry

hotel was comfortable, close to public transport, reasonable value for money and had a guest laundry

guest laundry is $1

arrived to replace the battery, which i was not mad about, the lady said my roll of quarters for laundry could

the guest laundry being out of order. the lounge chairs at the pool chained together

laundry facility could use serious updating

sad no breakfast free and to expensses for kids

breakfast was delicious.

staff were very friendly and went over and above to make our stay pleasant, including using laundry facility at

nice laundry room

would be great to have laundry services

location, pool and breakfast.

also i could hear a lot of kids running up and down the halls and kids hitting the walls it was hard to fall

did not have laundry facilities.

i overheard a member of the staff overwhelmed in laundry saying everyone left for the day and left him to do

no laundry supplies available

my husband had to go downstairs to rekey it, while we waited upstairs with my autism son,the wifi never worked

alll the time usally at most nicer hotels they usally have people there and they told us that breakfast was

the bed, free laundry, great parking

pool was cleaned and there was a free laundry facility

the laundry facilities were very convenient

has simple kitchen facilities to cook eggs. free laundry.

it was clean. the 24 hr. availability of hot tea. the workout/laundry room.

pool and laundry available

i went there to do my laundry, i can tell the walls were still being repainted and the carpet is still old and

called front desk, was informed that it was the hotel laundry upstairs from my room

the original room was noisy due to work being done in laundry area next to it

washers and dryers in laundry room are old and outdated and not enough

no soap in laundry room and it didn t require the key or have a change machine

the laundry facilities were all out of order except for one drier

pool needs a lot of cleaning from inside, laundry room should have more machines instead of candy machine, i

an area were guest can do their own laundry would be the only thing i can think that could be improved

laundry room, pool & hot-tub

was on end by laundry room doors started slamming early every morning next time id rather stay in middle but

the laundry facilities for their guests! very dirty machines!

pool, friendly service, laundry facility on the river walk

also my room was above laundry room & could hear & feel it

says they have laundry but there is no guest laundry

it was so convenient to have a laundry facility available

shuttle driver was great

the pool was cool. the employees were amazing. very clean and comfy.

tight parking.

and we all got there before the actual check in time so they let us park his company truck in the parking lot

in laundry took forever to dry not just in time but took about $7 to dry off 4 pairs of shorts socks

room was 253 right underneath the laundry room, dryer kept making a knocking noise to early in the morning

also liked the laundry facilities

limited laundry capabilities for a hotel of this size.

large room, great staff, snacks offered every day from 5:30 pm to 7 pm, guest laundry had everything we needed

there are two excellent restaurants onsite, and a great lobby bar and rooftop bar

rooftop bar had a beautiful view

love the rooftop bar and staff was very attentive - the best ever

the fairmount has a a new bar and restaurant - i tried one of their signature drinks and it was amazing

pros -nonna-on site italian restaurant-yum -lobby bar front and center when you walk in lobby -friendly staff