the manager was super helpful, assisted us with some laundry, even when other staff refused

they also had a laundry service where the maids would do your laundry for you

they went through a 20 min laundry list before we even got into the room

there is no room service

i really liked the kitchen set up

great sunday brunch very safe parking nice ocean views and great grounds to walk

the down falls that i saw was they only have wifi in the lobby or by the pools.

wifi doesn t work with iphones or ipads unless you reboot over and over again

my kids weren't bored and they too fell in love and want to come back again soon

far way from the parking alot of stairs when you have kids and alot of luggage

parking is easy, check-in is always fast, free margaritas at check-in, rooms have nice view

the room was awesome. pool and bar area we great as well!

close by neighboring towns; nicely maintained and clean; pool and spa are also very nice

the food is delicious, the services at the spa are wonderful, both pools are centrally

the room even had a working fireplace

i loved the pool and the overlook of the sand dunes to the ocean

pool was freezing part of this hotel is condos for owners

there was no towel service on pool area. people leaving beer can around jacuzzi and trash.

room was very nice and comfortable, the pool area was great except, the towel service was poor, needed more

our room was next to the laundry room, it was too noisy and didn't let us sleep

the food the pool, everything is beautiful in that hotel

room with a family/loud kids

up my orders, there si not a place to hang the hand towel in the bathroom, no can opener in the kitchen, no

restaurant and bar on property and coffee shops

property is centrally located, economical, great ocean views, friendly staff, and the wifi is excellent

wifi

the room service lady that didn't get a name of was very nice and helpful

no light in the shower, wifi didn t reach the penthouse

wifi was sometimes a little tricky, which is obviously important to an international traveler

not your typical hotel by the beach, but it has parking right next to your room

also, they have free parking

we were supposed to have parking next to our room and they gave it up to someone else and had to find parking

wifi could be better, but it was not a problem since we were not in our room much.

couldn't connect to wifi beach access was locked most of the time

i had to go get them from the laundry facility; instructed by staff

no towels. had to go to laundry room to ask for them. front desk person way to busy.

then kids tried going downstairs to see what’s going on with wifi it was packed and couldn’t get no

did not mention on website the shuttle was not working. everything else. perfect.

wifi was very slow, power outlets didn t work properly. beds and pillows need an upgrade.

no dishes in the kitchen

wifi sucked and hot tub was not hot

the outside restaurant bar was really nice

would be cool if there was a discount for golf if you payed for the room, but i guess the price is the same as

golf resort for golfing

bedding, we have to deal with a long night of noise and vibration since our room was above the laundry room and

the location and the parking

it has a good selection of amenities such as pool, gym, and a coin operated laundry

has laundry area (though some machines were out of order or in need of cleaning) but they worked

parking was a little bit packed and the some of the laundry machines were out of service.

are great but laundry usage is expensive

had the access for laundry, clean shower, clean room.

i think he hates his job and should be relocated to the laundry room or somewhere where there is no guest

the gym was so tiny none of the machines worked..

no microwave,no fridge, the gym looked abandon

what i dint like is that the parking lot was full

the room service is very friendly and flexible

it was so stressful to be witinh with kids in

the wifi didn't reach the 5th floor

breakfast was so good

pay for breakfast and there was nothing left only one person on kitchen impossible to keep up with 200 people

parking lot and praise to security guard who offered to purchase drink and snak at local coveniece

plaster, peeling paint, uneven sidewalk, duct taping to close off an open wall area to the pool, dangling

there were young kids making noise late at night in patio area

needs a bigger bar area and heated pool.

basketball court, tennis courts, golf, volleyball, pool, jacuzzi, a playground for the kids

there were young kids making noise late at night in patio area

as well as there was no laundry mat for guests which is very important as we were staying for a couple of days

i called room service and the receptionist said it was only him working so we had to wait about 3 hours for

needs to improve on room service overall really good costumer service in the reseption.

attempted to order room service, but there are no restaurant menus in bedrooms

enough lighting, no big mirror only a small one in the bathroom, continental breakfast is a joke, room service

and enjoy it in peace but they won t let you do that for some reason although they do allow room service which

my wife enjoyed the complimentary breakfast

executive lounge breakfast disappointing. gate security only spoke spanish no english.

customer service the whole staff provided to us and all the security and they had late night room service and

i was hoping our room would've came with breakfast included but it didn't :

laundry service, working elevators, and room service menu had a variety of options

is my family s favorite hotel in tijuana, my son loves the high building and the views of the golf course are

they charged me for it but there was only fruit and yogurt and coffee, it was a rip off, also the wifi was

the casino with live music in the evening was great

convenient location felt very safe and comfortable and a great view of the golf course

very poor laundry service! you must becareful about the fruits at breakfast.

the parking structure is kind of complicated feels tight under there and it's small

parking! we had to park across the street in the soriana parking lot.

very clean, excellent breakfast.

nice and clean. the breakfast is great.

that it has a laundry room.

the food and the pool and jacuzzi . the shower and honestly everything!

parking spacespace were a little tight for a ramirez 1500.

where kids so noisy

pool and hot tub not working. drinks at bar was watered down. they didn't even try to hide it.

pricing was fair but a pet costs of an additional $10 per day made the whole package not nearly as attractive

cars after 11pm you will or should be find bed has no bounce the shower head dates back 80s parking is for

clean, breakfast included in cafe nearby, wonderful personal and location

day i had no tv, (wasn t working) and apparently if no tv service no wifi ud83eudd37ud83cudffb second

they provided free parking which is awesome

much disturbing out side can sleep good all night people walk n talk loud it's too much n room service is poor

services in general. tv. room service. wating time to check in, etc.

room service is offered, but there are no menus in the room, so not sure how you're supposed to

the water would be shut off at 9am until 7am, our phone cord was cut off so we couldn t call room service

also the room service was super bad: the forgot requested items and brought them with in half hr apart from

needed a laundry room

there was no laundry room!

no laundry room. the shuttle service was absolutely horrible.

the website did not advertise that there isn t a laundry room

we had the continental breakfast and they had a good selection

room service was great. swimming pool and great view of the city at night.

it is a great hotel, with all the perks, such as a gym, restaurant, bar, gym, pool

pool hoirs

wifi works great

friendly people specially the valet parking

parking could have been better

excellent restaurant and room service fantastic location and don t forget uber eats

excellent breakfast very nice hotel rooms are clean and comfy

things- we went to rooftop bar and where sitting waiting to order drinks when the lady from sushi removed us

parking, clean, has 4 restaurants, pool, gym and spa, rooftop bar at the new building and helpful front

when we got to the room, i reviewed the costs of laundry and dry cleaning

from check in, the restaurants and bars, parking attendant and other staff

secure parking, in a nice area in tijuana

room service was outstanding

breakfast was not included in the price

breakfast was good

hospitality, and breakfast

no option for room service for lunch and dinner

the room was clean the shower was great and gym was useful

the water pressure was horrible create and they didn’t have room service every night.

liked that check in was easy and parking was very accessible

very modern and had wifi really good

doctors, excellent costumer service, everyone there is super friendly, love the restaurant and room service

good gym, jacuzzi

room was very clean! room service was prompt and delicious.

the breakfast and service from the lady from the kitchen was exceptional

everything, specially the kitchen staff and evening security

wifi connection slow, sometimes will disconnect.

the staff wasn't that friendly and very short with answers. not for family with young kids

wifi bandwidth was ok (around 2 - 4 mbps) but

gym would be nice to improve equipment

great, close to all good restaurants and the bar and live music at the hotel.

restaurants and bar has everything you'd need, and very good breakfast buffet

also liked that there was room service 24hrs

as a family of five with little kids we left safe the hotel was very well maintained and clean

breakfast was so delicious fresh food

breakfast was great.

absolutely love the breakfast here, everyone is so friendly and helpful

i liked the location and mexican breakfast

sound isolation in the rooms i couldn't watch netflix because of the slow wifi signal they can improve breakfast

the bar was enjoyable

juanita from the morning room service is always super nice and polite

room service and front desk never answered my calls

pool was not heated

the bar closes to early

some renovations, everything was up and running including a hot breakfast bar and guest laundry

starbucks across the parking lot, excellent staff

wifi is awful

kind of hard to enter to the parking

big parking and the facilities were very clean. the included breakfast was taken to the room.

the bar area was very small

pool was nice and fresh

just a view of a parking lot from the room

of it quiet room, very clean, and an awesome breakfast

no shuttle from airport to hotel.

purchased laundry coins at the front desk twice, and nobody told me that you need to schedule your laundry

no pool

only lacking is there is no swimming pool if you plan to do a staycation

was not prepared when we got there, she made sure we received a comparable room and also gave us late check out

free shuttle to the airport

room service menu was very good and good value for the money

get to use the pool or little gym room

staff clean and polite. pool was sufficient for kids.

have problems with the parking, same one trying to open my car or trying to steal, they broke completely the

clean a little issue with the bathroom not so clean, bed was comfortable, wifi excellent , staff very friendly

pet/dog friendly.

safe parking

great restaurant and bar in the hotel. prompt service accommodated my needs (ie ice for bucket)

very clean free parking and free buffet for breakfast. cannot beat the price

the cost extra for pet

the website stated there was a restaurant and bar onsite but when i arrived both were closed.

location, staff, parking.

the staff was great and the parking is in front perfect

we were supposed to get continental breakfast and did not and all rooms were supposed to have a kitchen in it

covid-19 conditions, bar and restaurant was closed.