only drawback is parking

parking is not as difficult as expected

they are also a restaurant parking is less than desirable and there were many nights when we had to park on the

old house, the huge room, the music in the garden space, playful and colorful furniture, bar and food offered,

the drinks at the bar were great, and breakfast was delicious

pool is closed, upon arrival the desk person told me that he couldn t put me in the room i had a

then its a nonsmoking room

the early check in!

and when they did have towels they would only allow us 2 towels for four people to use after the pool and

like cat pee , smelled like smoke even though the staff member hounded my mom about smoking after we told her

n room no microwave no breakfast no laundry all of the things that i thought were there based on my

breakfast as advertised, no working laundry facilities, no front desk service on site as advertised, no wifi

room was smoking when i reserved a nonsmoking, was too tired/frustrated to deal with night manager

i couldn't get access to their wifi

i booked a non smoking room but there was smoking smell all over

ordered room service several times

staff, the shuttle service, the bed, the bathroom, the size of the room, the quality of the towels

hotel offered free shuttle service to the chesapeake arena

service was wonderful and we loved the fact that there is a roof top bar and a fine dining restaurant on the

the bar on the 7th floor had the most amazing views of the downtown

did not care for the parking

convenient location and staff were great. gym and pool were clean and well maintained.

the while the pool was nice the tile in the area is very slippery and the water doesn't drain that well

the indoor pool was closed. breakfast cost extra and had to be ordered from a menu.

the pool area was nice and there was some pool toys for the kids to play with

pool was not heated at night it was broke they said

i was expecting on-site laundry but there was none

also, we noticed that the floor of our room was shaking a lot, but i think we were next to a laundry room so

wifi wasn't working when we arrived, tried to call front desk to ask about it but neither phones in

great room , wonderful comp breakfast, helpful and lovely staff

the kitchen facilities were not stareing you in the face

i didn t really like the breakfast all that much

swimming pool was a pleasant surprise.

there could have been some extra towels when needed and better parking for your customers

we loved the hot tub and the pool!

the gym and the breakfast.

we encountered three frustrating situations during our brief stay:pool restrictions: upon arrival, we were

arrived during the transition so there was no wifi, no ac in the gym, no art or decor anywhere

no ice on floor, room service took 30-40 min. to bring us some.

trip was a gift for a couple of friends, but they were not told about breakfast when they came so they thought

the amenities were great in general - had a sauna and steam room, pool table, a bar, and a couple of restaurants

great laundry room.

staff is very helpful and friendly you can exchange laundry no matter what time and they always have a smile

the laundry room was nice

was so slow it took over 6 hours to cool down the room - laundry facility costs $2

the fact that laundry wasn't to far outta the way

the guest laundry services were closed due to a leak

the pool closed. and laundry closed.

they gave me a portable heater from their laundry room

loved the pool and hot tub

the indoor pool was so hot my kids couldn’t swim in it

refrigerator or microwave in room, small beds, no laundry facilities

room service was late, overpriced, food was cold, and we got one set of silverware.

the pool area was a little small.

bed, nice shower, room service, pool and hot tub

no direction as to any amenities the hotel had to offer such as pool or gym availability or location

no breakfast included . no laundry service on weekends

we ordered room service breakfast for the am, which was paired with complimentary coffee and a newspaper

parking was quite expensive. the wifi wasn t always very strong.

ordered room service and it was delicious

i didn t like the carpet in the room.

stayed during an unexpected influx of guests and they were not able to keep up with that side of laundry

laundry soap and dryer sheets $1 each

laundry room was very dingy, but at least it was free

the in house laundry is a token effort with 1 machine and dryer for a large hotel

key didn't work for the laundry room

bar, laundry, workout room, on-site parking) and the location

that we based what hotel to pick on room service that appeared was available but then was not

s also a very pet friendly hotel with little treats and things for your

excellent wifi

the bar staff was excellent too

laundry room was dirty and when the clean staff came she took a while but eventually cleaned it up

wanted to do some laundry said detergent available at front desk but they didn't have any

laundry facility is chargeable and i had trouble as it would not accept my credit card

having laundry facilities on site was very helpful and staff were very helpful during g my stay

the laundry room was just down from our room with no ventilation so people propped the door open and

told me that they don't offer that right now because their power was out and they're behind on laundry

wifi was poor no tap to pay on check-in room was dated not a value vs price

downside was that it is a 4 star diamond resort and certain things were not available, like the spa but it s

needs room service and room service hours need to be 6am- midnight

parking.

i used the laundry room which was great as i needed to stay longer than planned

bathroom shower curtain flowed water to the floor, dirty laundry from previous guest found in the dresser

i crab some myself but laundry lady in the back, said come back later to get more there wasn't any small towels

i was most grateful to be able to do laundry onsite since i had a few sick children

2 of our guest weren't provided blankets (one queen bed and one pull out couch), the laundry lady had left for

there were kids running all around the main level in wet swim suits unsupervised

we had to call the front desk twice on a group of kids playing basketball in the hallway

the bar tender is out of the world

the fitness room needs some equipment .

it was very nice, clean, and great location. pool and fitness room were great.

the guest laundry room was very useful

was clean, but the laundry facilities need ovrhauled if ths's as clean as their bed linens get

it was not worth a was just crazy people loitering around in the parking lot all over the parking lot the

no pool, inside the room felt very old, smell of smoker in a non smoking room.

the homeless people were always in the parking lot

very nice, comfortable, quiet, and clean. easy to get from parking to room.

the pool was closed for the season.

i wish the pool stayed open later.

welcoming staff, easy parking

the rooftop pool and bar were beautiful. the staff was very friendly.

convenient laundry

hotel has everything -- kitchen, fitness room, fabulous pool, great full breakfast and an evening reception,

realize it was in a district where there was a bar every 50 ft or so & we were there with family during st patty

advertised a game room for the kids which was blocked off in the evenings

located to downtown with great offerings of restaurants and bars close

for parking and laundry

queen size suite is big enough to fit a family of 6 (2 adults, 4 kids) and our dog!

location, pool area for kids

elevators broke, wifi sucks and the price was kinda high for what you get.

nice place good breakfast

there was no room service, no cleaning services, laundry was self service, no breakfast that was supposed to

clean, friendly, convenient. onsite laundry was awesome!

we asked if they had a laundry facility

they were folding laundry in the lobby

in house laundry at the weekends which is odd for a hotel of this size and there is nit enough staff on

great breakfast made to order eggs, in the evening they have a reception with hummus and home made pita

wifi not reliable. staff informed that wifi problems are persistent. this is unacceptable

pool was a little small and not closed long enough after maintenance. burned your eyes

i wish the indoor pool would have been warmer ' literally my only complaint!

great restaurant and room service

was not a change machine in the laundry room

the kitchen staff was friendly and helpful

the pool was open the kids enjoy that just a nice atmosphere and may i mention the morning breakfast is

the wifi wasn t connecting so we were limited to what we can watch or do business wise.

ample parking. accommodated for rv parking during our stay.

i also used the laundry facilities - clean

was unaware of the pet fee prior to staying

fire alarm went off at 6am that was a nightmare with two kids

too many unsupervised young kids in pool

the wifi did not connect very easily and did not stay connected very well.

very clean, nice front desk, good breakfast, overall everything was amazing!

all the employees were very nice from check in to bar tender to checking out and maintenace folks with smiles

gym facilities are open to the hallway or front door, tinted windows or shades would be

location and the gym

better variety selection from the bar and could stay open longer on the weekends.

pet friendly staff

breakfast could’ve been better or part of the price of the room but ihop is not but a few steps

everything was amazing ....just had problems with the wifi ....staff was amazing ..

the pet fee is high

lobby bar was in operation.

some smoke smell. but non smoking room was great!

old facility, non smoking room but could still smell smoke throughout the hall, that filtered through the door

non smoking room stunk of stale cigarettes

heater was nice and the room was downstairs/non-smoking

the walls are super thin so could hear the people above stomping and kids next door screaming

valet is your only option but the value of the room rate s d free breakfast is your take away

we got in late and were able to sit at the bar with the friendliest bartender, get some bites & good drinks

breakfast area was immaculately kept--lots of choices

the water of inside pool was cold, and we needed to pay for vallet to park.

the laundry room had a few machines out so i had to wait to get to those available

the laundry facilities did not take cash, and could not be charged to the room, the only way to use

kitchen needs restocked

the pool was down

pool was very dirty

asked 2/3 different people about the laundry room and same answers from all was when they feel like opening it

off and put it in a trash bag with your room number on it then you have to carry it down to the laundry room on

it's lincoln inn minus towels ice soda laundry breakfast or door locks

the pet fee.

pool and gym looked under construction with no view when available

room was past the laundry/service room (first floor) and our hallways was often blocked at inconvenient times

rainforest ole coffee nice laundry room

laundry and the comforts of home

really enjoyed the pool, hot tub, laundry room, a

after speaking with the front desk i did laundry and the laundry room had a lot of trash on the

free laundry facilities

the parking is free and free laundry machines

i did not know about the pet policy and was sooooooo excited to find out that pets were welcomed ( for a fee

we had a great stay. hotel room is clean. love the mini kitchen. great breakfast.

the little kitchen area was perfect and met all of our needs

the staff, the shuttle service was brilliant efficient laundry

the room was very nice and clean. added bonus of laundry being free.

had everything you needed including a kitchenette and free laundry onsite

free laundry facility

everything was great - the staff, the location, the room size, the bed and free laundry!

one elevator was out of service for my entire stay. the laundry room was dirty and had bugs.

a little bit more updated laundry machines and offer us a little bit of a cheaper rate so we can stay a lot

got a smoking room rather than a non smoking room and my neighbors was a little bit noisy and the laundry mat

then they moved my stuff to the laundry room and instead of bring it to me they made me walk and go find the

also the laundry facilities were out of service the entire stay

the room smelt like rancid laundry but they quickly moved me to another room.

spa/pool had maintenance going on but i understand

cleanliness, friendly staff, comfort, great breakfast.

breakfast and the hot tub, comfy beds

spa and pool were perfect

laundry facilities right outside our room so was easy to do my laundry

also my room was next to laundry machine and it was very loud when it was in use

00 for a load of laundry seems excessive, could not have been much more for a laundry service

close to highway, laundry facility.

could use additional laundry too

same breakfast every day, no washer and no way to get laundry soap.

price was a little high for what it is, gym was small, small laundry room

clean, great staff, pool, gym, hot breakfast, balcony off the rooms and guest laundry

laundry areas an locations

didn't have quarter machine in laundry facility

was ok but the door hard to openlampsdidnt work and by laundry room and playing loud music in the

the laundry room would really benefit from a money changing machine, because i spent half an hour

on site laundry facilities

i liked that i was able to move to a downstairs room close to the laundry because i stayed for a week or longer

dryer not working in laundry facility.

laundry facilities dirty

had stains, bathroom did not look cleaned at all, carpet was stained and gross, used laundry facilities and

super comfortable. great pet walking area. friendly staff. conveniently located

wifi was poor

location, friendly staff, adequate parking near your room, spacious room, fridge and microwave

laundry facility available at reasonable price

huge bathroom 2) great natural light 3) comfortable bed 4) electric range 5) full size fridge 6) laundry room

the laundry facilities were easy to use

a hooker stole my laundry from the laundry room, staff dealt with it well once security arrived.

property is clean, room is spacious, bed is soft and breakfast is available in the morning.

only amenity missing was a laundry room

laundry room

my card was given to another person so i had to use their room number for my wifi.

wifi and caring and understanding staff, all very hospitable and willing to help where they could

room, breakfast, affordable, quick release on deposit, nice receptionist, nice and clean

the dryer in the laundry room doesn't work well

i was expecting at least a grab and go and a coffee bar

pool was cold

their shuttle service is literally non-existent

was a crackhead that jumped from the third floor into the pool and proceeded to climb up the balconies repeatedly

breakfast was great as well

overall the design was nice as well and liked having a small kitchen area

were expecting a little more variety on the breakfast bar

pet fees charged by the hilton brand are much too high

a long time finding a parking spot

pool and laundry service was in a different hotel entirely and the room was very narrow

the room was small. they did not have laundry. the room was not all way clean.

parking at night was kinda hard.

parking was a little challenging but all three hotels in that circle were book full!

lots of nice amenities like 24 hour gym and filtered water to drink

which was ok i like light breakfast the friendly and welcoming attitude of staff all shifts laundry room thumbs

the laundry facilities were very modern & clean

fact that there was no fridge and the towels stunk you can tell they use cheap laundry detergent

very clean and has a refrigerator and stove. also has a laundry room.

kitchen

there was no breakfast and the laundry room and gym are not accessible .

no laundry in motel

place was trash ran down and not in good shape to rent out hotel rooms to people the place had no laundry or

the 6 lamps had bulbs, the washing machine didnt work and there was only one we had to drive to a laundry mat,

laundry room, they don't serve breakfast no coffee or have danishes or something for breakfast

laundry facilities

when they do laundry, you could feel the washers going all the way up on the 6th floor

wifi was very hit & miss that night on the 5th floor

treadmills in gym were the worst i have seen. one was not functioning.

pool and breakfast

had been a guest in the hotel for 3 weeks at this point and had gotten change from her for the laundry room 4

pool area could have been cleaned up a bit more.

very clean rooms, excellent staff, shuttle service and room service

shuttle was available at 10pm to pick me up at the airport, without any advance notification.

thin walls loud kids

it was nice to be able to do laundry on site

clean and in a great spot, hotel shuttle is a bonus.

indoor pool not year around, was closed for the season.

pool was supposed to open at 9 a

in pool making out where kids could not go and swim, room was not clean had urine on the bed but did give new

i like the complimentary breakfast and the laundry facility

the breakfast

i was there for a zoom cconference and the wifi was not the best

attendant down the street told us that the location was too unsafe to park our uhaul and looking at surroundings

more has all the amenities that's neeed staff is friendly n breakfast is hot n on time

laundry facilities were out of order pool was filthy neighboring area dirty, saw a rat crossing the

how clean rooms are this met my expectations, the bed was comfy enough, we were able to use the laundry service

complimentary laundry detergent was super helpful and the entire staff were very polite and friendly

the pool area was extremely hot and the smell of chlorine was overwhelming

wifi didn't work

restaurant wasn't open and neither was the bar despite these things being the main reasons i booked here

breakfast could be better

breakfast was good and everything was welcoming and easy there

complimentary breakfast

website said indoor pool, that was a lie and the website said breakfast was included but it was not

the breakfast isn't all that great.

i did not use the gym or indoors pool and it was there had i wanted to use it

breakfast is always good

breakfast was good. the rooms were very comfortable.

fantastic breakfast. big spacious room. great location indoor swimming pool

the staff was friendly. they have a laundry room.

liked how i got a room right next to the laundry that ran all night long

that i fell because they would not change light bulb in laundry room

blowing up under my door and my shower water knob fell off in the tub and the laundry room wasn't open all night

it was quite there and the pool was clean. i enjoyed my visit. will have to stay again.thanks

it was close to the national cowboy and wetern heritage museum. the laundry facilities worked.

available for an early check in as a result of my travel

we needed to do laundry and this location doesn't have a laundry room

we rely on being able to do laundry while we are there and they dona

laundry facilities

the front desk about clock not working in gym

our view was the lake, which the kids really enjoyed

for a new set of towels, last time i asked they said i was on a list as the towels were in the laundry

about was my last stay when it snowed they didn t bother cleaning off any of the walkways or parking lot so

on a cross country trip. other places breakfasts included in the cost of your stay

son said gym good be better

the swimming pool

location and inclusive laundry

the laundry room

laundry room had several machines that were broken

the suite had plenty of room and the kitchen was nicely equipped

wifi did not

laundry on site. very comfortable beds.

laundry facilities

there was a laundry room to do my clothes and the room itself had been renovated with nice decor as well as

the parking lot was heavily lit at night and he had lots of video cameras to monitor his and our

the location i would say and the appearance of the motel. and the spa tub was small

laundry room is free of charge as well

staff room laundry

great bed, towels and bedlinen. free laundry and a very well equipped gym.

had free laundry and appliances you can borrow such as crockpot.

very clean, movies to watch, coffee and mini grocery store helps alot, free laundry room great

i stay at fairfield for the cleanliness, shower pressure, and breakfast

great location nice staff great parking

breakfast was good

no pool

arriving at the hotel site, not to many cars in parking lot

the gentleman came out from the back apologized and said he was busy doing laundry

laundry room should accept card by now.

one and only complaint was the wifi was horrible

after the concert, we ordered some room service, which was a pretty extensive menu

as i walked to my room i noticed the indoor pool , from where i was standing the pool area looked very well

was no bag for laundry

the laundry facilities, while nice to have, were not good

kids running late night

wanted a hotel near the airport that had a courtesy shuttle

last stay i was not charged a pet fee and this time i was

parking lot need more lights.

check in person said they put us on the 7:00 am airport shuttle

they want to charge me a room service i didn't order!

everything worked. shuttle service to okl

clean and friendly with very little time waiting for check in or room service.

didn t like that you have to pay extra for breakfast and there was no laundry room for guests

the wifi could be much better for the price of the hotel.

the room service was awesome, and they made sure all of the guest were fed and taken care of.

rooms were very clean, and parking was good

we had to get someone from the kitchen staff to drive the shuttle to the airport

no pop machine, need plastic sack in closet for dirty laundry

the sign in the bathroom ask to reuse towels to decrease laundry

the laundry doesn t work good

i like their laundry facilities, or the

no pool towel available die to being in the laundry

self serve laundry is only $1 to wash and $1 to dry, super cool

they responded with yes, they could accommodate them, but nothing was mentioned about a pet fee (as we have

when we got out of the airport to go to the shuttle the guy that drove the shuttle said he wasn t taking

staff was trying to keep lobby and halls clean due to a group of unsupervised kids running around soaking wet

the wifi would hardly connect and when it did, it sucked

laundry is lacking

laundry room was clean and all machines worked good

an elevator, a gym, laundry room, pool, small store in the lobby, it's a very relaxing place to

gym, laundry etc etc

laundry facilities and shop selling essentials

advertised having change for laundry

breakfast buffet a+; will plan to stay there again, such a great location

gross pool

husban went down to breakfast and waied for bacon and 2 people in frong of him took most of bacon and left 4

pool was very cold, staff was rude when called to ask if pool was open