on after that - no hand soap in the bathroom - i m pretty sure we were overcharged for the laundry service

nice stay there it is right next to a football field but wasn t a problem it has a pool and laundry

good location, laundry service, kind staff, got contact for reliable transfer.

we also enjoyed the laundry service, comfortable beds and the simple but tasty breakfast

price for doing laundry is great as well

at the bar and breakfast is very slow, brings the wrong food (even when ordering in spanish) and seems

the breakfast is decent. the staff was very kind.

got probably unlucky, but the wifi did not work until the last day of my stay and this was the reason for me to

with 4 kids

there was a constant mix of screaming kids, loud music from the bar and people playing in the pool

middle of minca, nice big rooms with private bathroom for a good price, helpful staff and good laundry

their laundry service (10k cop per bag) was quick and great

the laundry service was really cheap and it’s attached to the biggest store in town

staff is friendly, they offer laundry service at afordable price

10/10 for the laundry service too

laundry service

us hang our clothes on their washing lines to dry and when it started raining they even hang our laundry inside

- we had our laundry done and it came back wet

didnt like that the laundry was very expensive and the staff didnt have clear the information about the prices

friendly staff, good breakfast, clean rooms, did laundry for decent price, good wifi

they have a book exchange and good laundry service

- we gave them a big bag for laundry with moist clothes (as in minca humidity is very high)

air con, a pool, free breakfast, restaurant for dinner if you don t want to go elsewhere, cheap laundry

dorms quite small and have no wifi reception mosquitoes

there is a warm jacuzzi, a big pool to swim and direct access to the river for those who prefer a dip in natural

wonderful hosts arranged decent meals, drinking water, laundry and airport transfer

staff and swimming pool

not wifi in the room

our room was located further from the main house and so the wifi was weak at best.

there isn t really a bar restaurant like advertised and it shuts up at 6pm anyway.

i never received a working wifi password. but it wasn't a problem for me.

and property are beautiful, dinner and breakfast were reasonably priced and good

i wouldn t recommend it for families with kids or for elderly people

the complimentary breakfast was excellent

more rustic than we thought, would be nice if breakfast was included for the price

my room was right next to the reception and laundry room and right underneath another apartment - so i was

the personel was very friendly and laundry service was reasonable priced

laundry service available but 4 times the price of places in the town

laundry was done in half a day (cop 15,000)

we were able to get laundry done inexpensively and pick up water bottles, tour info or a cup of coffee in the

people and finally a private room inbetween, also laundry service

complimentary coffee, very cheap laundry service, and great kitchen to cook if you want

the host is wonderfully helpful and kindly did a load of laundry for a very small fee -- particularly useful

staff was kind, views were beautiful, luggage storage, motorcycle parking, spacious room.

views, a well supplied kitchen, and extremely welcoming staff

the food and breakfast is amazing and has a very reasonable price

hot showers and lovely pool

took us about an hour with our small kids

view from the room, big resort with lots of green, good food, nice pool with cold

former bar spaces transformed into storage, hosting an assortment of forgotten items

a bit expensive for laundry and food but they're quite isolated so difficult to go

the wifi is pretty good, the laundry service is done within the day (provided drop it off in the morning) and

i noticed the cooks are in the kitchen almost all day preparing the meals with love and care, and the quality

my son had a blast playing with the kids of the wiwa indians from the little beautiful village nearby

my son had a blast playing with the kids of the wiwa indians from the little beautiful village nearby

they were always there to answer our questions, made us lovely healthy meals, did our laundry perfectly and

washed away in the rain and we had to jump across the gap, not safe at all especially for young kids/ inexperienced

hot shower, the rescue birds, the breakfast, the friendly staff and peaceful, serene location

my kids loved it here

goes out during certain hours, would ve been good to know those hours ahead of time to use wifi and charge

did my laundry and it was ready really quick

wifi isn't the best at certain parts on the property.

room, the food, the cocktails, the friendly staff, the free guide to the waterfall, the swimming pool, the dogs

loved the pool

there is wifi connection in the main restaurant and bar is ok, not great and drops off occasionally, but there

great wifi connectivity

the view, the staff (incredibly nice and helpful!), the food and the little spa ud83dude42

i also had to work remotely for several hours during our stay and the wifi was the best we have experienced in

breakfast was fantastic! great fuel for morning mountain hikes.

establishment, helpful staff; cooked a hearty pre-dawn breakfast so i could go birding early

we had a lovely breakfast sat on the terrace in the sunshine and delicious dinner served in the restaurant or

i would definitely rate this as a 4 star hotel if they would have a better breakfast

great pool. nice breakfast. nice hosts. spacious room. nice view. hot water. free parking. wifi.

breakfast, pool and room

great pool. nice breakfast. nice hosts. spacious room. nice view. hot water. free parking. wifi.

facilities are good, the breakfast was ok but twice we were received with the message we ran out of food,

a couple of loads of laundry cost over $ 100 dollars

especially kids

nice pool areas; ok beach

have booked a king suit with kitchen (not because i need it)

of facilities for adults and kids

laundry service not included and ridiculously overpriced

think breakfast could be a little bit better, have a few more options but it is good

breakfast was good - with the option of how you would like your eggs to be prepared, the kitchen

the pool was down for maintenance

room i was given was in front of the kitchen and couldn t sleep at all as people were so

laundry is surprisingly slow for a hotel of this kind

was a reenergising stop in our trip because of: great facilities nice pool well equipped gym spa spacious and

breakfast was great, the pool is awesome and it also has a great gym!

the variety of room service

pool water was cold

kids loved the waterslide and pool

had to use towels to dry, then short tells until room service the next day

was nearly 100%, the staff members from reception, cleaners bar members and entertainment were very friendly,

irotama lago hotel is perfect for families with kids (main pool with slide, kids club but must be accompanied

the wifi was very bad.

breakfast, desk attention.

the pool upstairs was a bit shabby.

breakfast- cold and bland eggs

the breakfast too poor and not enough variety.

my only complaint was breakfast which involved very cold eggs

asked for the laundry service prices 3 times, it was never brought to my room

and big breakfast, with a really firendly stuff

the swimming pool at sixth floor

perfect for a couple with a few kids

hotel is well located, just next to the beach and with lots of pools and common areas, parking, gym, etc

property is nice, the beach is clean, the swimming pool is very nice, surrounded by beautiful palm trees and

a lot of things to do for kids the rooms are clean and comfortable

only one pool for kids

just a bit twisty the way from the building to the main swimming pool

only one pool for kids

the pool was nice .

all inclusive plan is a rip off and room service not included

the pool is huge and lovely

get in contact with before your arrival so i couldnt set up any arrangements or book any of the spa treatments

comfortable, clean, not crowded, nice buffet breakfast, right on the beach

it felt like a mexican resort with all the restaurants and pools

when on vacation no one wants to deal with maintenance issues or incorrect pricing the laundry is not practical

the only thing we liked was the food and the pool

upon arrival they ask for documents for kids that weren t made aware to us before traveling, so check in took

system they have for the pool towels is a bit complicated

it was located on the 3rd floor right be a gorgeous pool but extremely loud

there s no bar and laundry service either

the breakfast could be better

good breakfast

no room service no doorman pool cleaning

our apartment had 2 coffee cups and that was the extent to kitchen amenities

of the airporr, clean, good wifi, nearby shops with food and street food

the wifi was good and the staff friendly

price is very good and the location is close to the airport, finally, they have parking for the cars

wifi barely worked - don't recommend for working travelers

breakfast and lunch the staff was realy nice. beach

eggs and pancakes at the breakfast were good as well

the pools were small, the beach was small, restaurant felt crowded during the breakfast and lunch times

special events for kids every night

services, cleaning, pool

staff was very helpful and laundry service was a plus

laundry service took much longer than expected, not enough chairs in the hotel's part of the beach

terrace rooftop bar and pool was an excellent spot to hang, and the bartender was fantastic

pool was great

everything in general, but the infinity pool was the best

good breakfast and customer service.

the 2 levels swimming pool is good for kids, and water is clear

our room large and inexpensive and close to airport. breakfast was good.

room a bit smelly, and the breakfast should be improved (too basic and had no

breakfast was included, and they told us it was served from 7 to 9 a

and the last thing made me really sad - destroying my clothes by laundry service

laundry service destroyed my clothes, poor english, check in at 4, people walk half naked in the

(for example, sent out 1 bag of laundry and was charged about $150 usd

pool area was nice though we didn't use it as we were only there one night

the gym, though small, is functional and one of the best among hotels in the area

service to take you to the airport they suddenly modified prices and put them more expensive for laundry and

the pool bar was nice

there s a spa that comes to you

a spectacular place where you can have a swim in a big swimming pool or in a very beautiful beach

* for kids the swimming pool doesn't have chlorine so no red eyes what so ever, its only 0,50m deep and

nice pool + location: 5 minutes taxi from the airport 3 minute walk from the beach + very nice food, not

the wifi didn t reach our room

the hotel has a nice, clean, refreshing pool that we enjoyed

pool looks nice bit it needs a deep cleaning in the corners, if the wifi fails you will be totally

loved the pool and confortable rooms. really well designed and nice staff.

the breakfast buffet menu might have had more variety from day to day.

intermitted wifi

not much equipment in the gym

room service. we had a really bad experience. apart from this, perfect stay.

on glass inside my room few mins after checking into it, and at the restaurant right next to the pool

to magdalena university, lays in a busy road but this also makes it a rather safe environment, wifi worked well

was so nice to come back from the beach, shower outside and lay by the pool with my girl till sunset

the pool and jacuzzi are sparkling clean

resort with well maintained facilities, safe and secure, beautiful pool area with restaurant and bar, service

arepa de huevo ;) the outdoor tables are perfect if you need to work, and there s good wifi

but the restaurant closes at 5pm and the bar shuts at 7

the new room was located on the second floor on top of the hotel's storage or the laundry room ( we are not

to arrive to a facility and beeing asked more money just on the fiest 2 minutes to fed up your kids…

rooms within the main hotel building have great wifi

room condition, wifi, location.

the facilities are beautiful and they have a great variety of options for breakfast

i later found out he removed our belongings and placed them in the hotel laundry room without my permission

nice typical colombian breakfast

room is ok (but quiet old) , kitchen corner with sink is nice but not so useful, as stove is not possible to

breakfast was excellent

excellent value for money, a nice breakfast and a real hidden gem

nice pool and gardens, friendly staff and modern rooms.

there's a good breakfast, fruit and juice and eggs etc

the staff were super-nice and friendly. property is nice. breakfast was good.

tasty breakfast - worth the wait

peaceful location with garden and swimming pool, had it's own charm with tortoises wondering about

the wifi doesn't work she try do everything, she changed the account but the wifi stil doesn't work

the wifi doesn't work and tv doesn't work too, have only 1 chanel and doesn't work good.

nice breakfast

wifi network a little bit weird

big clean room, nice pool and good breakfast

cheap mismatched furniture and even though i'd paid for breakfast on arrival i saw what was being offered, i

had to leave very early in the morning for the airport and although breakfast was included in my hotel price,

no mini bar in the room. poor water in the shower, soap and toilet paper. no hand towels

s near the beach they have a pool though it s a bit warm

no room service. not bar service at nights. no parking.

on sunday, they didn't have two plates from the menu, and breakfast were the same every day

the beach is right in the front and breakfast is enough and delicious

hard beds, no hot water, food, noise, swimming pool

pool was ridiculously small it looks more like a jacuzzi

nice staff and they were able to do our laundry as well

the staff are friendly and helpful and breakfast is simple but delicious

good breakfast, clean room, great staff and good facilities. good for a night.

wifi was working well, very helpful staff - helped with directions and arranged a taxi

the location and that there is not multiple options for breakfast

wifi could have been better

the wifi was out of order and the breakfast rather average.

i recommend including breakfast no continental breakfast

wifi doesn t works

the breakfast was delicious

location wasn t bad, at night might have to be more careful. the breakfast was really good.

wifi was very bad , very noise at night but understandable being located very central

it was really noisy, next to the hotel its a bar and the music was way too loud at 4 am.

early check in we have to wait but not much so really good

wifi didn t work

swimming pool friendly staff

the pool is tiny, so tiny, it matches to a jacuzzi instead of a pool

pool is more of a jacuzzi.

the swimming pool is small so don't expect to swim there

everything was ok but swimming pool could be bigger

good location, pool area

it is a wonderful pet friendly place and the staff is amazing. food variety is also a plus.

pool was really clean, the hotel was big but not crowded so there were plenty of available sunbeds

poor breakfast, cold shower

also they have given me room infront of bar in the first time and you can hear loud music all day

matheo, is very helpful in every possible way. they will do your laundry.

the laundry service is too expensive

the pool is dirty and no one uses it as it is very small, not like in the picture

cold aircon ,good wifi , clean , good staff

the kitchen has a bad smell, as the fridge, both should be cleaned on a daily basis there is no breakfast

so no where to sit except plastic patio chairs, with no table kitchen equipment very limited

wifi was weak. kitchenette didn t have proper tools for cooking.

wifi was weak. kitchenette didn t have proper tools for cooking.

wifi spotty at times, could use towel hooks.

ac, good wifi, edgar is a very nice guy

the breakfast was the same every day. nearby beaches get very busy.

nice breakfast.

friendly and helpful staff, very good internet connection, good breakfast

the staff was great and the breakfast was a bargain

the wifi signal constantly dropped out

wifi isn t good, half of the time it didn t work, the other half of the time it reminded me of

hotel very clean and excellent breakfast

location, it was close to the beach and the pool was alright

the pool blew us away with an amazing view

location happy employees excellent attention by milton front desk bad: water of swimming pool to cold freezing

wifi was broken the night i stayed there

they allowed an early check in when i had to bring my bags before going on a trip till the evening

rooms are very big, mine had a living room and kitchen.

the breakfast star at 7:30 a.m.

hotel staff were very helpful and the rooms were clean and comfortable the breakfast was good - a fruit plate,

breakfast although included is extremely slow and limited

we stayed two nights and liked it so much we extended our stay to 7 days also, there s a second pool area on

the hotel was smartly decorated and has a pool inside and two smaller soaking pools on the roof

pool was a disappointment