la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

clean, great continental breakfast included, could do a late checkout, i askedb for a room with a view towards

bad wifi

parking garage was dark

car parking is not available with lights.

in general ok. perhaps the swimming pool area needs additional elements, like showers.

was a heated pool and decent gym

the location was convenient and the breakfast options were good too.

coffee was luke warm, even after they brought a refill. heated pool was always crowded.

amazing pool, positioning, price and balcony!

of the room - the deluxe suite does not have any 'deluxe' amenities: no coffee machine, the mini bar was locked

i requested to change rooms and i got a nice view to the pool and partial golf court

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

spa is no longer functional

treadmill at the gym did not work

breakfast was very good and offered a nice selection of mexican food

the valet parking was super easy and secure

junior suite was excellent with a big, comfy bed and spa bath

everything. the staff, the rooms, and the incredible breakfast.

is a wonderful hotel,the breakfast was out of this world

room service was excellent. the layout of the room was amazing.

wifi connection is good

the free valete parking was a surprise

pool working

picked this hotel also because of its pool

the front desk is quite helpful and so is the room service

i think the breakfast options for the buffet could be a bit better, but overall it was good.

late, room service until 1am, and easy free parking below

place was very clean, room was very organized. breakfast was great. we love staying there

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

pool was climatized, the included breakfast was good, and actually the beds were really nice and comfortable,

the staff went out of their way to make it a fantastic experience with extra fans, laundry and beautiful rooms

we stayed in lavaderos which was the old laundry

was a beautiful bed and breakfast from the 17th century, everything is beautifully kept and the interior was

bar is simply awesome

furnished, location is fantastic, within walking distance to the zocalo, markets , churches, bars and restaurants

receptionists was really bad because they did not know a lot about the extra services like the laundry and in

tiny bathroom and wifi didn't work

wifi connection was not good

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

the wifi worked great

i also loved the fact it has an in house laundry, a little gym and two living rooms

laundry service on site - convenient

calm and good location. laundry service on site

good location and the possibility of laundry is a plus point.

nice to have laundry done

breakfast was very basic

pet friendly too

continental breakfast could be better like adding boiled eggs, yogurt and oatmeal

the breakfast is so so in the room, there are no coffee pods or tea kettle there is no room service front desk

love the roof top bar and restaurant great

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

the breakfast was good; the buffet was excellent

breakfast

breakfast is ok, but could be better.

location, spacious and bright room, beautiful pool.

breakfast swimming pool great helpful staff

easy to find and secure parking was provided

parking service - garage in the hotel

the staff were all around great, from front desk check-in and out, restaurant bar service, and parking attendants

the gym is very nice and well equipped

a few times for early breakfast, no staff could be found and had to wait 15 min

the breakfast was really nice. the location is excellent.

hotel, historic building in great location with attached garage for parking

staff, food, pool, rooms, location - we are well-traveled and picky. this place is outstanding.

they also directed me to a laundry 2 blocks away

breakfast was great

the breakfast was

good location, great breakfast and the room staff are awesome.

breakfast was very good and there were multiple options to choose from

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools

that their 3 floor pool bar was not open/set up during our stay as it would have been nice watch a sunset with

my room was spacious and the bed was so cozy

fabulous rooftop pool with beautiful 360 views of the city

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

i had laundry done

staff wasn t very helpful with questions and there laundry services are extremely expensive

was a confusion about the laundry services and we ended up not being able to get it completed despite requesting

no room service after 10pm so if you arrive from your travels hungry, then you'll have to wait until

great pool space and strong wifi

stayed during the weekend, people at the bar next to the hotel played very loud music till the midnight

some music noise at night from nearby bar up to 12 am on friday and saturday

wifi is not consistent throughout

there a bar next door, and on the weekends the live band plays until 11:00 pm or so

wifi was decent

charged me over $60 usd to do a small bag of laundry

pet friendly

lovely room in a lovely hotel, especially in centre of historic area. good breakfast. ok pool

definitely recommend to use the spa treatments, we felt like born again after that

mat for the shower floor might have been more obvious, and a bar in the shower would have helped with the slippery

laundry service took more than 24 hours

wifi worked properly

wifi- it connects, disconnects, it connects, disconnects bed- felt like i was sleeping on a

booking for swimming room is mandatory, i did booking but when i was there it was full of kids

incredible breakfast, perfect location, excellent staff, big room.

very good breakfast confortable room

expensive (especially the breakfast)

on the 12th floor where i was, there is bar and very noise and loud music until late night

breakfast flavor was a bit on the mid-bad side

he reminded us if we need any room service, water or anything else to please let him know

great hotel - nice room / good breakfast / secure underground parking.

the bed was great, and the room service was excellent.

bathroom was old, in need of renovation!!! parking restrictive.

no information in room or mini bar and no apparent room service

no information in room or mini bar and no apparent room service

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

weak wifi, lift instructions very confusing.

weak wifi, lift instructions confusing

pet friendly! incredible service! super location!

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise

some times the bar upstair its close

think that hotel kitchen still did not fully reactivate - went there for two nice and choices were very limited

excellent breakfast service.

it was pulling an arm asking them to borrow a pen to do the laundry paper

we had problems with the wifi signal in our room but quickly the staff gave us an extra router that solve the

good value, free wifi, clean room, great staff

water in the shower was a little cold (but this was a general issue in mexico for us), the wifi was very weak

wifi was not good enough; there was no breakfast rate,so we had to pay a la carte for a very poor

the staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably

the terrace was nice but is shared for venues/events so there was a party when i was up there, gym area is also

room was very comfortable but could use more seating. rooftop bar was very nice.

ah, and the wifi is flawless

room service breakfast

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

wifi was not

wifi is terrible inside the room.

the kids loved the pool and the overall feel of the hotel.

parking also available

pool not clean as it could be

the kids loved the pool and the overall feel of the hotel.

i called for room service at 7 pm and the told me it was closed, had to go down and order in person

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

the staff were incredibly helpful and the breakfast was delicious

top restaurant and bar were excellent however the wine cost was a bit expensive per the bottle vs us cost

good wifi, too

breakfast was great

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the

wifi is great too

the staff was very friendly and helpful and we loved that it was pet

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

on the menu was omelet and egg benedict, and room service was outstanding

not so friendly at the breakfast, breakfast also very small, the included one

clean comfortable beds good breakfast

breakfast was good

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

wifi was not working for my phone, and we tried everything

staff helped me get express laundry service

beautiful building very near zocalo and cathedral. good design of the rooms. good wifi

wifi was very strong,

sraff bed bathroom wifi cleanliness location

location/price were great valet parking

clean rooms, good wifi and an excellent location. rooms have a coffeemaker.

hotel in the city center. large room. little gym. polite staff. good balance price / quality.

i could hear everything going on outside my room, especially when people were talking and kids were running

includes parking which is positive considering that in the historic center car is not needed at all

parking every time you need the car you have to deal with the parking attendant check in/out.

the laundry was expensive

) , the pool area was gorgeous and we enjoyed a nice drink up on the terrace as well

the property itself is beyond words: amazing pool with a one of a kind view, beautiful decor and details that

everything specially the breakfast and the unique building

the service is terrific and the american breakfast is nice and neat

no in-house laundry

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they allowed me a 1 hour early check

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

wifi barely worked in our room

laundry service was great - clothes washed and brought back in the same day

also don t give them your laundry to do, i had it returned and found out i was missing 3 shirts 2 shorts and

there is no physical laundry

rooms are really nice and clean, room service was efficient and staff were very friendly and helpful

the only thing that needs to be worked on is the parking.

i would recommend oatmeal for breakfast with nuts, but the rest of breakfast is great

breakfast. outstanding attention to the guests . impeccably clean

very beautiful place with an amazing patio where breakfast is served

the staff was great and even got a breakfast ready for us for a 6:00 am departure

breakfast was included, but the staff directed us to the breakfast buffet which was charged

we could hear someone snoring in another room throughout the night, and the wifi was intermittent

strong wifi, location, cleanliness.

wifi didn't reach the room at all, although it was good downstairs- they need another network or

location and wifi. 24hs reception.

very good location, good wifi. the room was clean and comfortable

laundry service

on the roof terrace would bring us the menu and from that point on i had get up and go to the bar to order food

was very hot in the room, the wifi was a bit slow sometimes

the room was excelentthe breakfast on the roof was a great surprise. everything was perfeect

wifi did not work and i needed it; the free breakfast was denied me even though the app said i had

we also got our laundry done ( 2 weeks worth on a motorcycle) and the hotel quickly called a service for this

lady at reception was extremely helpful, sorted out some laundry for me and gave me very good advice on how to

the free parking was not on-site, but worked well for us

we were really stressed we then came back to the hotel and the guy tells us they have a second wifi connection

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very

not only charged nearly $200 american dollars for laundry service but they lost 2 articles of clothing a

there is a mini bar which is locked (whats the point

convenient and good room service

the wifi and internet was abysmally slow in the room to the point we could use it.

wifi was strong