charge for pet stay was not disclosed online

noisy bar area

liked the ambience in the restaurant and bar area

the bar staff in the lobby was not very friendly.

the outdoor areas are also pleasant - we enjoyed a quieter time sitting near the pool

room had a weird fishy smell, the ipad had a glitch so we were over charged for room service drinks but did not

about it: the aesthetic, the staff, the restaurants, the sculpture garden, the ipad controls, the pool, even

and had an ev charger

i would have liked the gym, spa and hot tub within the facility

the maintenance staff at the pool were very rude as they were putting sunbeds back!

had a view of the pool and it s stunning

the day we arrived the pool facilities were not available for use, but this was as a result of the recent

beautifully decorated with convenient covered parking

is fairly new rooms were very clean they have several restaurants on site and they even have a parking garage

very nice breakfast each morning including a full coffee bar and rotating protein options

there was a dog next door that barked and woke up my kids multiple times throughout the night.

had to enter hotel to find out the parking arrangements

lovely kitchen

staff was super friendly( yesenia medrano) breakfast had great selections and the rooms were awesome

the room and the bed are so comfy! breakfast is great and staff are so friendly

onsite laundry machines

staff were very friendly, lots of smiles. location was great. laundry facilities.

loved the location, the service, the cleanliness, the room, the breakfast in short, everything

kids loved the horel, extremely clean, and breakfast was excellent, our only issue was that we

loved the breakfast buffet

laundry was not working, so i couldn't get my workout clothes cleaned

laundry washer didn't work first time but technician resolved it.

the laundry facilities were terrible

pool was not used due to lack of time, but did notice water on tile floor near pool door in the

parking , rooms and the staff

only thing was that i wished the breakfast menu was different each day

the facilities were very clean and the breakfast was decent

new. nice breakfast. coffee!!!

beds are comfortable. location was very convenient. great breakfast.

no turkey option for breakfast only pork

no breakfast

he told us to use the airport wifi

the gym could ve been a bit bigger. there was a bit of long wait to check in.

the tv service was bad and it was hard to connect to the wifi

i think families with sound-sensitive kids would need to close the door with kids on the outside before flushing

you can do your own laundry as they have a laundry room so you dont have to pay hight laundry prices

the proximity to the airport, shuttle service, and the ability to check in to our room early were greatly

would have liked a spa onsite and i m curious about my bill being $167 and the charge to my card was $199

room service average, and less nice than the room service food

we used the pool, gym and the restaurant during our 4 days stay and we enjoyed the facilities

close to the airport, nice area, has self laundry

was rude(front desk and coffee bar),amenities that were advertised were not available,vending & laundry services

i think it is petty for such a nice hotel to charge for parking

wifi was slow, will not recommend this hotel to anyone

were facilitated with an early check in which was very much appreciated

people were friendly, i was able to do my laundry, the hotel was quiet.

use another waffle maker the line was super long ) laundry room expensive compared to others hotels

staff, super comfy beds, close to the airport, huge room, facilities were great - laundry, computers/printer,

at some point during our stay housekeeping did come in and clean up the room for us, used laundry facilities

a younger man, also very personable, happily helped me with the laundry machine

food and drinks at night. free laundry

that they had free laundry made everything easy with my stay

hotel has free laundry service

it was also very nice to be able to return home from our trip with clean laundry

free laundry physicality and a wonderful selection of complimentary breakfast selections and very clean

the laundry was super difficult for some reason however the mama get did an amazing job in handling the

which meant we had to sleep in a slightly smaller suite with our kids on a fold our couch, which was fine, but

traveling with a teen boy the gym was perfect

had a room overlooking the pool which was lovely, but the pool music plays until after midnight so not best

the bar pool and gym were great and room was exceptional with full kitchenette

no qtr machine in the laundry room had to go down to the front desk for change

easy late check out

great gym and pool area

friendly and helpful staff. shuttle came to the airport right away.

hotter breakfast!

you can do laundry on site

close to airport, free parking, bed was good, gym was good.

there were a ton of black bugs by the pool not much they could do it's florida

to the airport; restaurant with bar on-site; shuttle service free and available for early morning departure;

airport shuttle was quick

loved the staff s professionalism, how clean it was, it smelled fantastic, their laundry was good priced,

don't have an area by laundry room or in laundry room to get laundry soap

the hotel had a very clean laundry room with a large number of coin operated washers and dryers on the third

the amenities-pool, fitness room, laundry room, lounge bar, parking and excellent breakfast

guest laundry was a nice touch.

your dryer in the facilities didn't work. couldn't do any laundry. bummed us out.

as it s an open concept and heat rises and there was no ac up there as we did a few loads of laundry

the pool was pretty dirty.

shuttle service suspended

gym was a bit small and could have done with a multi-use homestyle gym

to airport, suited us great breakfast was fabulous, room was great size for our group of 5, great laundry

the coin-operated laundry was useful

had on site laundry and the complementary happy hour

1 night family with 3 kids before an early flight

the guests did mot social distance by the pool.

breakfast was good but could have been a little better.

the wifi in the rooms is kinda slow

hot weather so we utilised their good pool

all of the amenities were open and available including the shuttle, pool, and gym

tasty breakfast, tea and coffee on tap at all times, and even a small gym which had just enough equipment for

on site self-service laundry

they have laundry machines

gym

they also gave my kids extra treats at breakfast time

told us when the pool closed told us about close restaurants and when they closed as well

fact that i didn t get any rest due to the guest that were there hanging out at the laundry area talking loud

front desk, laundry machine off line, front desk could have cared less, cockroaches in our room, on the bed

i thought it was great that there was guest laundry.

laundry has only one washer and one dryer, one guest took my laundry out immediately just after

they had a great laundry system for guest at the 3rd floor that was pretty cool

the guest laundry was a great extra

the location was great and the snack bar that was available 24 hrs in the lobby.

we were warmly welcomed and directed to our room, we were not told about the exercise room, the pool, nor the

great if travelling with kids

she helped get us a shuttle from the hotel to pick us up (at 2am) and set up our shuttle back to the airport

perhaps an automatic second rinse request from their laundry service would help

there is self laundry

wasn't as clean as i would have liked. laundry service was poor.

the laundry room

the rooms are spacious enough, the kitchen is stocked with all the necessities

amenities of the hotel, laundry, fitness room, and pool

guest laundry was out of service .

broken elevator. slow elevator. broken laundry room

the laundry was closed off the whole time as well as the work out room we had to pay for parking

there was laundry facilities for guests and breakfast for guests

the cleanliness, hospitality and an excellent shuttle service.

so clean and it smelled great and the convenience to the airport and 24 hour shuttle

beds, clean, nice pool/hot tub area small gym but used it

everything was clean, room great size pool and gym amazing. the shuttle guys very professionals

airport shuttle

laundry bags are rather small with no handles or drawstring

free breakfast is very nice. on site laundry is very convenient

was placed on first floor directly across from the hotel's laundry and housekeeping

nothing close by, no shuttle only to airport, no laundry services, breakfast wasn't hot

laundry was a bit expensive as i only had a small wash.

it isn't something that can be remedied but i'm allergic to the detergent used in the laundry

close to airport very clean and comfort nice breakfast large rooms good swimming pool

loved the size of the rooms. clean large pool for the kids.

pool was too cold to enjoy.

cabinet in the sink seemed broken, cabinets in the kitchen looked like they didn't fit

the only down was no laundry services.

ideal location close to mco. new clean, comfortable rooms. breakfast was good also

wish we could have had breakfast included for the price

45 minute wait for mco shuttle to hotel

the schedule of shuttle

no water cup in room. no laundry bag in room. otherwise terrific.

staff were great—allowed us early check in and late check out—incredible

staff, convenient airport shuttle, nice breakfast, outdoor swimming pool - it was a great experience and i would

hotel offered me a late check out because of afternoon flight time with no extra fee

the pool-too many antsh

considering we were coming back from a nightmare cruise, on site laundry was a blessing

laundry i believe was free you just have to have your own detergent which they sell also

microwave in the room, location not the greatest, laundry was inconvenient-not only was it not free like other

shuttle from airport is slow and you have to call for a

only that the shuttle did not go anywhere other than the airport.

that there wasn't guest laundry

are very attentive from the restaurant, bar staff, conferencing, shuttle, concierge to the reception and facilities

no room service as advertised

we had a first floor room. the bar was nearby which created noise in our room after bedtime.

also had problems with room

guest laundry

we wanted to use their laundry facilities, which also wasn t complimentary, and they couldn t even give us

but at least the toilet wasn t overflowing every time you flushed it , the guy brung me to the laundry room

there was a guest laundry.

dirty laundry, breakfast zero

) , offer essentials to help with laundry, replace towels at the pool, light the fire pit

the laundry room was great, i was able to wash all of my clothes, the weight room was great

pool area, location is directly behind the laundry vents, when they are drying the debris from the particles of

everything was super great ! full microwave, refrigerator and dishwasher. free parking.

clean, friendly staff and room equipped with additional amenities for kitchen use

clean, pet friendly

very clean, comfortable. staff was great. airport shuttle driver was great advocate of hotel.

property was very clean, had an excellent breakfast and the staff was very helpful and kind

hard to find parking

of misery and could not relax in our room or cook our dinner as planned and no time to go to the pool because

had a coin operated laundry which was helpful as we have been travelling around alot

facility was clean, laundry room available, quiet and great helpful staff.

linen for laundry left in hallways was not a good look other guests talking loudly on hallway woke us 6am --

no laundry detergent available for laundry room

house keeper did not leave cups to drink in the room and no laundry plastic bag for wash

no chance of doing laundry

no laundry area

laundry room is unacceptable

laundry room, location

also, machines to buy laundry soap broken

the guest laundry.

guest laundry

the laundry room was too small and needs ventilation

spacious facility with laundry facilities.

laundry machine is new, but doesn't wash/dry well

charged me $20 to use the laundry facilities 30 before check in even tho a room was not needed

hot breakfast, laundry pool

there was a laundry room

the rooms were ok. parking was easy.

plenty of parking, very close to airport, quick check in

laundry on-site that worked, roku tv

phone or laundry until we asked ( phone was faulty ) hot and cold water ( faucets were opposite to the

location, price, laundry room, microwave, parking, i hot what i paid for:)

never give enough towels for everyone staying with me, laundry mat stinks like dead mouse.

seemed safe. nice breakfast though didn't use much. good laundry facility

and they would not offer any laundry detergent even though it said they have some at front

having access to laundry facilities.

guest laundry

desk did not have quarters for laundry facilities and had to walk to neighboring hotel to purchase laundry soap

room was big enough, great breakfast and very close to the airport.

the washer and dryer is fantastic so you dont go home with a ton of dirty laundry

laundry soap provided to wash your towels during your stay

kitchen had everything we needed

clean and spacious, we went with another family and kids and they ended up giving us a 4 bed room instead of a

nice grill and pool area

cutlery was a no, laundry rooms really dirty

laundry facility was nice and clean

laundry room and game room wasn t working

laundry room

keep it like is gold, because when you go to change it , they will be like ' towels are at the laundry, will be

no restrooms at pool area. no laundry room.

laundry was clean with large front loading machines

enjoy a 100% stay there, parking safe,the personal very friendly make you feel comfortable and really enjoy

the breakfast was perfect and the staff that helped was a #10

we didn't go swimming but the pool looked nice and well kept

sliding door in our room and that looked out to a full closed pool at all times.

kitchenet is completely unequiped, the door was difficult to open and close, the room was lacking

pool was closed with no mention of that on the site when i was booking.

of the building could be better, pool wasn't working if you have it fixed if not working do not advertise in

i was there for 4-5 days pool was closed the entire time

pool is closed

the breakfast area is large, clean, and offers lots of great options

grits for breakfast, not everyone eats biscuits & gravy or oatmeal

breakfast could be improved with the options, allowing for more whole foods

breakfast was excellent

the breakfast could've been better but overall the food was tasty

i did a load of laundry and the dryer didn't work

no coins to exchange for the laundry

there is no way to get the coins to do the laundry

pool, laundry and location were ideal

laundry facilities were not working but no sign said that

nice spacious rooms that were clean, good laundry facility.

alarm and smoke from an inconsiderate person, of limited brain, throwing a cigarette down the laundry slide and

i never gave facilities the top answer as there is no guest laundry room which we found inconvenient, but did

a guest laundry room as mentioned above.

no laundry facilities.

room too close to laundry

there is a laundry room is on the floor that s convenient

wifi never worked our entire stay

wifi was pretty good and staff very nice

helpful with early check in

the king size bed was comfortable and laundry abilities

said they were behind on laundry

talking loudly as if they were fighting all night, people sleeping in the hotel hallway in the laundry room

have a national emergency you don't know anything 3) the 3 floor was closed some areas and the laundry was with

the laundry area smelled horrific of pee, it honestly burned your nose, the outside door to the balcony

the laundry sucks and people are always leaving their stuff in so it makes it a drag to do laundry

no toilet paper, or soap ,have to clean my own towels, and the laundry room was dirty.

comfy, kid friendly, laundry and kitchenette were great

not enough washers in the laundry room. and pool has been closed

say laundry but washers only dryers no gym pool dirty i slept in the room 1night from a week worth and

laundry room and pool weren t available to use

of the washers and dryers were out of order, i really needed to do laundry and the wifi didn t work

the laundry room as well as the stairs leading to the laundry room was not cleaned either

people behind the desk were great. laundry was always ready to trade towels and or bed sheets.

the rooms were decent, nice bed, good sized mini fridge (although no coffee maker or laundry on-site as advertized

they have laundry

of check in, very clean rooms, convenience of laundry facilities, mall and convenient store in walking

initially when trying to check in a woman with a laundry basket came to my car trying to get me to let her in

i had to take out my own trash and find laundry to get clean towels and washcloths

let alone the towels are so dirty and have streak marks on them as if they just throw them in the laundry and

there was lots of kitchen space so cooking was a dream

only bar on the property was a pool bar and as a result could only serve drinks in plastic glasses

only bar on the property was a pool bar and as a result could only serve drinks in plastic glasses

the room, the facilities, the bed, the complimentary chocolate, the food, the spa facilities, the pool, the

the room, the facilities, the bed, the complimentary chocolate, the food, the spa facilities, the pool, the guys

no house keeping, we had to do our own laundry if we wanted clean linens

was spacious, clean, bed was comfortable, staff was very friendly, and helpful, plenty of parking

laundry was on site. big property.

there are no change machines in the laundry room if unlocked

don t like that i was put in a non-smoking room and it still smelled like people smoke there

00 a week outside (with a kitchen) and even less without and when we ask about it the girl who has given an

room was clean and quiet. pet deposit was $25 so easy to manage.

there is also a laundry, so i think it is ideal for long-term stays

there is also a laundry room on the property

also counter and bar staff very nice and helpful

my kids could not use the pool

the wifi was really slow and pretty much unusable.

there was no onsite parking for my truck

parking lot is almost non-existent

the wifi was useless for at least half of the time and kept logging me off

wifi, did not get it in my room.

the wifi wasn t working

she was doing laundry and didn t answer the evening check in phone

took advantage of the onsite laundry room

just about everything but the loud bar noise midnight friday behind the hotel. called 911.

thing, breakfast was downstairs, but coffee maker upstairs, so we had to go up each time we wanted a

no free breakfast.

love this hotel but they need to get their ice machines working and provide more guest laundry machines & areas

laundry service needs to improve a little bit.

kids menu could include a regular pasta, pizza or small steak

poll are and bar by pool is fabulous! food was fantastic there too

also needs more pools for kids and adults who did not want to go into the lazy pool

lost our golf bag

room service phenomenal

the spa should be free for guests

the hours of the pool restaurant - for kids

the pool & service was amazing!

poor customer service. poorly kept facility. most machines (laundry, ice machine) were broken.

door opens directly to parking lot

room service was excellent

parking lot was small

step of really nice place was clean parking was adequate what i needed

self-service laundry

amazing breakfast selection, big rooms, clean, friendly staff, 5 minutes from universal

although our room was not available for early check in another room was she offered that to us

location, cleanliness and breakfast

loved having the free breakfast and the kitchenette in our room

pool, breakfast, location, gym, fridge, laundry.

laundry room access was difficult given you needed a digital key.

they have a guest laundry, very convenient

very simple but everything available, even laundry room, and snack room (snack vending)

there was a lot of leaves in the pool and no way to get rid of them.

love the laundry room

i left $6 to complete a load of laundry later that day, it was gone when we returned

laundry was really a pain- difficult to figure out what i needed money wise, where to get detergent

laundry app does not work

you have to pay to use the gym for such a luxury hotel it should be already included

random men knocking at my door at night call the front desk and a lady answer me saying she was a laundry worke

we used the onsite laundry where you pay to launder clothes

laundry machines are not operating

the panels in the kitchen wasn t clean and the bed had a huge stain under the mattress pad

no breakfast, gym , pool, and it's hard to find a cup

laundry some machines didnt work and gym needs attention it looks like nobody did maintenance to

they had a laundry in the premises also the deck with the grill .

laundry facility, online it said you offered breakfast, you did not, too far to walk to anything,

the laundry facilities were convenient and the laundry room was clean

while i didn't feel as though the staff would walk away with more than dirty laundry while tending to my room

breakfast was very good.

hours of the pools are just not practical

the pool was closed and we were not notified of this in advance or at check i

very clean staff very friendly and courteous breakfast had a nice variety of items

the gym and pool were adequate for a short stay

i like everything, but the only thing i didn't like was no many laundry rooms

kitchen was great and plenty of supplies were included such as laundry soap and coffee and towels etc

pool facility. laundry. relax environment.

room pool laundry clean

nice touch having free laundry facilities

not much to dislike but if i had to say i d say laundry facilities were a bit much.

wifi coverage in room was poor and entire hotel seemed to be having issues

i believe both hotels share the pool and gym areas

the bar is located in here and made our saturday night amazing

my pet peeve during this pandemic

our room was cleaned, the gym is really good

pool, friendly staff, complimentary happy hour

room had a kitchen but not a microwave

comfortable, the room was spacious breakfast was delicious freshly made every morning and the pool was sooooo

launderette and gym a bonus

they have a workout room, pool and even a laundry room

i liked that it served breakfast, clean, pool, laundry, gym and many more

our 1 bedroom suite was huge. bed was very comfortable. laundry room was very convenient.

i always like the laundry service for longer stays.. good breakfast and moderate gym facility..

check in early, the room was large, comfortable beds and pillows, breakfast was included, guest laundry was

on 2nd floor worked- laundry, ice machine- and despite telling several staff members- nothing done

like the pool the staff was great had laundry room and was closed to everything

limited choices in breakfast and rather expensive self laundry

the dryers in the laundry room also did not dry any clothes, i put on for 3 hours, and ended up having to go

we needed laundry detergent and when the front desk realized they were out, they sent a staff member to the

organized, well located, wonderful american-style breakfast, clean rooms and comfortable beds, laundry available

was no ice and the laundry wasn't working ,the parking shouldn't be extra if we are staying

the laundry facilities and the location.

ice machine and laundry was on second floor

room was very comfortable and loved that they had laundry facilities on the property.

was great, i used the laundry rooms, since my clothes got wet at one of the parks, amazing

comfort, breakfast, kitchen, laundry at $2 per wash, staff and very close to sea world and aquatica

no laundry bags even tho it is posted in the room that there are laundry bags in the closet

the laundry room is a plus , it s affordable and clean

the laundry machines were broken we had to keep on calling the repair guy to come and turn it on

self-service laundry system

used the laundry facilities also and again it was easy and the laundry room was clean and spacious

the self-service laundry was a big plus especially for a longer stay

the pool and hot tub were very clean and felt amazing

bit off the strip, to far to walk with kids

cafe downstairs can get busy in the morning, water dispensers on each floor, laundry ($4)

self laundry option was very useful

the laundry facilities and machines

loved the space theme and the grounds, especially the shuttle and pool areas

we just would have wanted more space, with 2 adults and 3 kids in a room with luggage it was a bit tight

the laundry room dryers didn't work

laundry room also was broken out of order sign during our entire stay

there is a laundry in the hotel but the detergent is only available from the front desk/mini shop - and there

had an odd smell to it, laundry facilities were very expensive, $4 for a wash and $4 for a dry

also the hotels laundry room for guests was out of order which made it an inconvenience and staff didn't tell

the pool and pool bar were very nice also

rooms, fabulous gym and service overall is top tier

pool is amazing restaurant also great

lovely pool, gym and restaurant

bar helios drinks are good but food massively overpriced for what it is $22 for 2 bite size

guest laundry not working and no aft came to fix it.

laundry /maintenance area close by and messy to look at

when we went to the front desk about this upon check out, they stated laundry is done off site and if they find

nice pools even had on site guest laundry.

the laundry room was on the other side of the property

yet, we saw the facility include laundry mashine, so we book the rooms

breakfast, full kitchen for dinner, wifi and laundry facilities.

laundry was 3$ to wash and 3$ to dry

i stripped the bed and washed in the laundry room down the hall

was great it did not have a washer and dryer in the room however it did have a laundry room on site which was

as far as the laundry room price, how about $1 to wash and 50 cent to dry

to come back and find out i was not able to get fresh towels till around 2 pm cause nobody starts laundry till

had a reach in my room and the laundry room closes at 9 and i got there after and i couldn't wash my

to hold the bar soap was missing so it made the counter all wet to place the wet soap on; and no laundry bags

the laundry room

and should vend detergent at laundry room, not front desk, opposite ends of property

tv, iron set, working desk set, swimming pool, 24 hrs reception desk, 24 hrs restaurant (ihop), laundry

privacy friendly staff house keeping air con laundry facilities easy to travel via buses or

hotel has laundry

laundry room does not have a change machine and you must use quarters

the staff was nice -- the laundry area was clean - i had a nice size refrigerator in my room.

the laundry facilities were in poor condition also

me my relative pay for a four-night stay they shortened my stay to a 3 night they lroom the hotel laundry room

they have a pool but needed to be cleaned

said there's no code for the wi-fi however i kept getting asked for a password to get into the wifi and the room