spanish amazing ceramic art work decorating the hotel comfortable room good wifi staff friendly very well located

it was a shame that the bar and restaurant were closed.

no british tv, bar shut early evening.

wifi restaurant not open, no bar , no english tv , did all to do in hotel , little english speaking

nothing really. it was as advertised. i highly recommend it. oh the wifi code did not work.

however a private special pillow for neck problem got taken away with laundry and it took time for them to find

bigger menu for lunch with more choice or tapas would be good & kids menu would help

wifi was free and when we were there it was speedy

where is the dining room, swimming pool, gym etc

the hotel bar and outside decking was really great too

no laundry facilities

it is very modern and has pools, a gym, a bar, a restaurant, a play area, a tennis court and a car park

yes, the walls might be soundproofed but the windows are not and being directly opposite the kids club which

comfy beds, clean, splash pool for children

great location, clean, lots to keep kids entertained.

good prices and tunes in the bar at the beach

location and secure parking. also beds very comfy and room clean

fantastic people working there, very nice and helpful. big parking

the views from the balcony and outside bar terrace

pets was a big problem

only down fall was we didn't get to use the pool but that wasn't staff's fault it was due to the season we

plenty of parking a available

free parking

the location is good, lots of parking and well signed, it s about 5/10 minutes to drive into puerto de mazarron

the swimming pool was lovely and well maintained

fault we could mention is that they have no irons available and only an expensive laundry service

clean comfy room free coffee machine and wifi

bed and bed clothes were wonderful, room service absolutely perfect, nice view from windows!

room service for take-aways e

good wifi

overwhelmed 1 poor young man in the bar on new year s eve it was the only reason we booked this hotel to spend

the bar closed early on two occasions and the bar staff were not very efficient and unfriendly

gave additional information bar and `restaurant staff excellent

and bar area useless so understaffed coffee machines not working constantly out of water farcical at

great location near the port and old town. great fitness room. great breakfast.

they even did our laundry for free without us asking for it

it was included on the hosting the first laundry for free and everything that was on the minibar

as we were there for more than one night, one bag of laundry was included

included in the price of the suite such as minibar (with crisps, beer, soft drinks etc) fist laundry, coffee

room and all the other included snacks and drinks, exceptional services included in the price (eg laundry);

room service was not good.

season occupancy meant that the only catering available was room service

is great with lots of amenities within a 5min walk (laundromat, restaurants, convenience store, gym)

only room service 8pm to 11pm

spa bath was great and bed very comfortable.it was in a good location to go to all the sites

if you travel with your pet you will have to pay 25 when you get to the hotel, booking says fees might be

no food available on friday after we arrived, none on saturday except breakfast and only room service on sunday

that the restaurant does not open on friday and saturday (possibly sunday) nights though there is room service

restaurant/room service not as advertised.

said we had a pet and they provided a bed for our dog, and he dog was so happy

food good value for money especially breakfast plenty to choose from

restaurant or bar facilities in the evening which means you have to drive miles to find a restaurant,very poor

modern and clean, big room, good wifi, helpful staff

the bar is closed at the weekend - unbelievable!

they offer regular breakfast and express

wifi in room total rubbish when it got a signal, workmen staying in hotel loud in hallway, tv only

the wifi didn't work in our room but we had good signal so just used our phone as a hotspot.

pretty much nothing to like, oh had plenty of parking as garage next door.

the wifi can improve

we did not eat there but the bar was nice to have a drink

my kids enjoyed the pool thoroughly and i wish we could spend more time in it

we asked to have mini bar cleared so we could use the fridge

breakfast had loads of options

my kids enjoyed the pool thoroughly and i wish we could spend more time in it

wifi was non existent

pool area always plenty of sun beds with towels provided

free car parking! but that said, there was plenty of street parking to use.

finding the spa and it was closed monday tuesday and sunday afternoon but think it s seasonal

pool bar should stay open a little later as it would save having to walk through the hotel to get drinks

parking was hassle in the unground car park

top floor bar and restaurant with great quality dishes, shower and jacuzzi, large and comfy bed

breakfast could have been better with more selection. bar was closed also. but all in all ok

we were working in the area and looking forward to having a drink after work but the bar was closed on our

with bar and two restaurants, none were open so nowhere to even purchase food and drink

you should make sure the wifi password is available in the room

cozy, quiet and clean room, there is restaurant and bar within the hotel, everything was perfect easy check in

the bar and restaurant were closed. we'd arrived expecting to eat there.

weren t informed the restaurant and bar is closed on monday s before arriving

noise-noise-noise kids running amok

never been in a hotel where you have to pay extra to use a gym and have to book in advance an hour slot - one

no gym

the staff, the pool, the room and the food

the gym / leisure and spa area is very small.

the wifi is weak bed is not comfortable

hospitality, flexibility . late check out free ( murcia marathon)

really liked that this hotel had a late check out, it wasn't necessary to check out of the hotel until noon

there was a small issue with the wifi.

advertised spa but it was sauna/steam room for extra 15

the laundry prices were a little high but we appreciate reasons for that

lovely room and gym and swimming pool if required

lovely room and gym and swimming pool if required

in room was not working properly, the bar was closed at 11pm and cou ld not use room service, wi-fi was

hotel very good and staff real pet friendly

wifi was fast

the noise down which to be fair most of them did , the saturday night was a wedding and we had a kids bouncy

it has no swimming pool

the gym was very handy to be able to use

very good aircon and wifi

times; colors of furniture and walls like in a prison (strange green); noise outside the window - bar open until

wifi reception is good and the bed was very comfortable

poor wifi, it s a shame, it would have made our stay perfect!

the free offer of a spa happened to be a 40 min car drive out of town with small costs when you get there

wifi connection

good wifi

wifi did not work at all and i needed it for work

unfortunatelly the wifi was weak.

wifi works fine. the rooms are clean and the staff is helpful.

free wifi okay

everything was excellent, great location, very comfortable, good wifi, new and pleasant

check-in staff didn't tell they have gym, coffee machine at e level, found it by myself during breakfast time

amazing clean place, pet friendly, good wifi. central location. comfortable room and bed.

ver good gym is open 24/7 with 2 tread mills, fixed bike and other machines

the hotel had a gym and a coffee machine to use 24 hours

on streets at night on the weekend with a bunch of drunk kids

the bed was super comfortable, good wifi, very clean

the hotel was expensive. the gym was a joke. nobody spoke english.

boiler for tea - no complementary water - warm mini bar - unstable internet - very very small gym

wifi was poor

i did order for an iron and they confirm they just have laundry services.....

only complaint would be the gym was quite small and not enough equipment

restaurant was shut but pool bar did some great meals although menu was very limited

reception were friendly and helpful, facilities great and bar staff

the first night we were tired and ordered room service

comfy bed (if you dont count dirty laundry)

gym limited and no reference to the pool being closed for the season

small childrens gaming area, gymn and small pool

couldn't complete the online check-in and tried to order drinks to the pool using the app - waited an hour then

room service available despite the information booklets stating that is was supposed to be open

service (laundry ironing in express service, early breakfast, etc), spacy room, large bathroom,

excellent location, wonderful staff and a very fairly priced bar and restaurant.

room was good, hotel facilities, bar and restaurant excellent

just 1small point, i smoke and terrace bar where you could smoke was not open all the time.

the bar terrace was closed in the evening we stayed

no room service for drinks, snackes, coffee after midnight

more variety of alcohol in the bar and timing said bar closes at 11 - concert finished after 12 so nightcap

parking places and really poor gym but it was a free one so can't complain

bar service was excellent and prices were very reasonable for a city centre hotel

actually deserves the 4star rating unlike most that have it in spain

convenient room, clean bathroom, good location, fast wifi

on our outward journey, the hotel staff had recommended that we eat in la togo tapas bar about ten minutes walk

wifi not always available in room - but always available in lobby and public areas

this hotel is pet-friendly, so we guessed that it was probably a movement from a dog

wifi is not very good

they even have laundry area in the basement which if needed would have been a bonus

reasonable fee (5 euros per night), which provides security to personal transport, also there is laundry

very clean, great staff, parking in the basement lot, supermarket next door, and even a laundry facility

laundry room available as well as garage parking

everything was fine. they nas laundry which helped me a lot

also, affordable ironing and laundry services

rooms good clean and adequate for stay. bar restaurant service very poor could not recommend

but 3 staff on reception only 1 on bar restaurant and room service not

the equipment in the gym was outdated and in need of maintenance, also a big reason for my choose

swimming pool closed! why??? gym limited equipment, needs more machines and free weights!

the hotel is new and modern. has a spa and gym for a few.

quite far away from the city , and they don t have gym and pool as it was written here before you can get it

just after midnight - not able to obtain drink other than from mini bar - this is poor for a hotel of this star

the room was comfortable good location, very easy to find parking and free wifi

spa was problem

the shower should have a bar to hold onto for shorter people or handicapped people

wifi, welcoming staff, only there for 1 night for a wedding and a coach load of us arrived back in

i ate in the bar and felt comfortable alone and staff were friendly and communicative

convenient location with secure parking and restaurant. pet friendly

poor wifi. wash basin cracked

wifi was good

good thing for me was the free parking also

hotel should be 4 star rated, it's excellent in every way, covered parking area, air conditioning very good in

the hotel has parking as well

spent 2 nights in this lovely hotel and had a superior room with a gigantic spa bath