paid wifi didn't work

have a pet friendly but they are not pet friendly they did not wanna give me a refund so i paid a room

weed smell and police in the parking lot half the night

while leaving room i saw a small cockroach in the kitchenette sink

i loved the price and also the the little kitchen

room we were in was right next to the gym and across from the elevator and we could hear people coming and going

the staff xavier and jennifer. and breakfast was good.

i didn't like the fact we couldn't eat breakfast because of the covid-19.

we had to leave before breakfast started. i cannot rate the breakfast.

location close 2 shopping, family in area and the amenties-breaksfast, pool and room size with a frig

onsite laundry facility was substandard

the availability of the laundry facilities is incredibly helpful

no laundry detergent

laundry needs to be inspected a little closer

stairs and laundry room area on the east side of the building is incredibly hot and humid

laundry room was disgusting

hotel's laundry and linen room, directly across the hall from our room, had the door open

receptionist helped us with the laundry room that was broken and addisted us so that we could have cleaned

i wasn't feeling well so unfortunately i did not get a chance to eat the breakfast

no indoor pool

couldn t wash clothes because laundry room closed

the parking

friendly staff, clean rooms and excellent breakfast!

staff was super friendly, and the breakfast was fantastic!

comfy bed, great breakfast and friendly staff

d hotel) was outdated; the outside door (1st level near vending machine & laundry room) was ajar each time i

the dirty laundry was just sitting in open for for all the guest to see and walk past

their washer and dryer are not even is by the front desk and their house keeping laundry room

the breakfast

continental breakfast had little variety.

laundry is broken.

indoor pool and cleanness

this location is always clean, staff are friendly, pool/gym is clean, and the location is perfect

the breakfast was excellent and the room was very clean and

clean. gym and indoor pool.

coffee maker removed from room, ice only available bottom floor middle section of aisle in laundry room

having guest laundry available is convenient

i had to go to a laundry mat to wash towels. if not my family could not take a bath.

no laundry bags

unheated pool. it wasn't open.

no laundry and the pool was out for maintenance issues also there is a weird smell on 4th floor

pickup and delivery from enterprise rent a car awesome breakfast quality and choice pool, gym, laundry next door

no laundry and that has been since august

the pool was close.

pool

wifi

free wifi so that i could conduct business from my room. comfortable bed clean room

great, excellent wifi

it was cheaper than the rest, an close to where i needed to be, an pet friendly!! an the pool

you had to ask for wifi password and was given with hesitation

there is also a laundry room for those that need it

the complimentary full breakfast, evening cookies, and daily coffee, tea, and hot chocolate, were all great

pool is a little small

breakfast,staff, hotel was one of the cleanest i ve ever stayed in.

she charged me us$100 for a pet fee (i have a service dog) and she did not want to remove the pet fee even

the cleanings, no ice or laundry amenities available

hotel should close down until they can provide towels (they don't now because the laundry is closed) have adequate

laundry was expensive at $11

they were so kind and helpful . the best pet friendly hotel i ve been too!!!

very tight parking lot.

also ordered express laundry and person who picked up my shirt seemed very put out by

and the worse part of my experience was that they wanted to charge me for breakfast because i booked with my

the location, the bar, and the breakfast. but everything was great!!!

restaurant, bar and starbucks all on property

i can expect close to family aswell indoor pool excellent staff ud83dudcaf always making sure u have everything

they have smoking rooms

security cameras and parking lot lights provided a little confidence the vehicle would be there in the morning

spa tub was excellent

non-smoking room smelled like smoke w/ ashes on the phone; telephone didn t work; many repairs needed

here on my way to houston, easily accessible from the highway plenty of parking so was able to park my car in

there was no laundry soap available at the desk and the clerk was rude once again

staff, laundry room was clean

pool, hot tub, and exercise room were all off limits my entire week i was there

they couldn't figure out the pet fee at all

broken glass in the parking lot

another guest was drying his laundry on the stairway guard rail

she said well, you booked a smoking room

breakfast horrible

had to eat breakfast inside

breakfast selection was too limited.

breakfast was great pool and

the rooms had kitchenet fully stocked. the room was large and the ammunities were great!

i was not provided info for wifi during this stay

healthy choices on breakfast bar

the pool area smell too much clorox

wifi in room

my kids enjoyed the pool

kids being allowed to run

the hotel was very nice and i enjoyed the amenities (starbucks and the bar included)

the amenities said there was a indoor pool however it was outdoor.

nasty attitudes dirty laundry

wifi and the television was terrible

staff is very friendly and quick. check in was simple and fast. plenty of parking

hotel guests incessant marijuana and cigarette smoking made the hotel unacceptable

many visitors taking up front row parking( by rooms)them hanging out all night (weekend)

had to get information about laundry procedure from other guests

laundry on site was easy to use with the app

about a few things like how the room smelled, no updated room like it advertised and how the laundry facility

there is no business center,the guest laundry is awful (i didn't use it)

tub dropped all night every night, the laundry room doesn't take quarters just some app that wouldn't take my

do to covid-19 that was no faculty for kitchen

big truck parking.

pregnant wife & i walked in and walked out due to stale cigarette smoke in the non smoking rooms

pet friendly

pets in lobby because of pet allergies

large room, clean laundry, helpful staff.

location is great, the breakfast was a bonus as we weren't expecting it and the laundry was good

that was problematic and it took a very long time to do a load of laundry

the indoor pool and wal mart location

gym was nice and convenient

was nasty people hanging out side selling drugs they lie about breakfast they lied about a guest laundry room

it said free breakfast and coffee never had any of those things

they didn t even have the continental breakfast in the morning

talking in parking lot all night

this hotel needs to be shut down they lied about breakfast there was

i appreciate the fact their was a laundry mat, inside the hotel complex

the shape of the hotel. the gated laundry

broken bed, tv didn t work, laundry facility not working

laundry facility open 24 hours a day, prompt maid service daily, and frequent

the laundry facilities remain unlocked at all times and isn't cleaned on a regular basis..

the sheets did not seem fresh and there was dirty laundry(socks) under the bed in room

we finally got a laundry cart to bring in our luggage

heated pool was amazing, and the rooms were equipped with a microwave and fridge

breakfast wasn

outstanding breakfast service

room was next to the laundry which made lots of noise kept me awake

property is pet friendly and a 24 hour animal er is next door so that s convenient for any pet emergencies

cleanliness and breakfast

the room, the indoor pool and hot tub

lights in the parking lot were very bright in our room even with the shades closed, and a lot of light comes in

pool was closed.

parking lot isn't that big. there was no iron, just a steamer

friendly staff. great location. very clean. excellent bar and lounge area. modern decor.

the lady at the bar that night she was so sweet and the guy at the front desk the night of check in was helpful

to book under the idea that pets stay free then when i arrive after the room becomes non refundable

breakfast was awesome

i loved that they are a pet friendly place.

the price and the pool water was not clear

bed was comfortable. the staff was friendly. breakfast was so good i had seconds.

the wasp outside by the pool

vending machines wouldnt take my card, and people were trying bum a ride to walmart in the parking lot

wifi so i was able to hook up my roku and staff was really nice

the a/c works great bed was rumi liked the kitchen

kitchen sink, stove, and full size refrigerator

no pool/gym room wise only wish beds a bit softer

breakfast options, laundry room smelled a little bit

realized there is a laundry facility on site which is a huge bonus for us and the in room microwave/fridge

i think breakfast can improve

were very comfortable, and the breakfast was very good

breakfast was pretty weak

laundry room dryer takes time to completely dry out the clothes

breakfast, pool, gym, grills, room were all great

the breakfast, need selection on the meat, such as bacon, sausage turkey and ham.

pet deposit of 75.00 for 12 hours

staff was nice. hotel was clean. heated pool was great!

i enjoyed my stay the breakfast was good, laundry and fitness, all i needed close to areas of

the place was clean and the pool was also clean.

no warm breakfast.

i enjoyed my stay the breakfast was good, laundry and fitness, all i needed close to areas of

the pool is great

pet friendly, however, car alarm started going off at 1am for over and hour, our dog got anxious

was deceived that in a premium room there would be a kitchenette and a pool and there was neither in this hotel

the size was amazing for all my kids to hang out in during the day

the bed was comfortable and the breakfast was amazing

that they give me a late check out

the breakfast was amazing everything was hot and fresh

absolutely loved breakfast

pool closed

the pool was not open and they are remodeling the hotel so theirs was noise

nothing was available for us to use like the pool, the office or internet room, no ice machines,

didn t like the fact that it didn t have laundry facilities, it didn t a have lobby areas where you can

and the hours of the laundry room between a certain

they didn t have laundry facilities, to make it convenience for some of others

the entrance to the hotel parking lot was a little tricky to find.

breakfast very good

the laundry cost was really high. $2 for a tiny amount of detergent

kids running up and

it was hard to find a parking space.

a swimming pool, aunt very clean and the staff treat me like

when i checked in i was given info about different things, the pet policy, the security deposit that was being

the room was mostly clean and they had laundry machines.

sheets had a few burns in them, but i'm sure that comes with allowing smoking.

place has a great parking lot with good sized spaces, relatively clean inside and out, very friendly staff all

non-smoking and the entire hotel still smelled like cigarette smoke, ugh; it seeped into the

there is a deposit and the pet deposit isn t as stated

the guy working in the evening seemed like he didn't want me to do laundry because of the key card situation

location, enough parking space and very accessible to get in and out of the area .

pool was closed a couple days

the key cards didn t work on the pool gate or patio gate

the pool is also closed due to covid

pool and laundry was closed

pillows were smelly and some of the guests next door were smoking pot

guests were noisy and kept us up all night having parties with their doors open and out in the parking lot at

pool needs renewal

second room was clean but the whole hallway and area smelled like smoke even tho we requested non smoking room

2 issues, the guest laundry needs serious attention, the washing machine will not take quarters easily, and the

guest laundry and vending machines are outrageously expensive

maintenance on laundry room, bathrooms, and cleaning

no laundry soda machine didn't work homeless ppl wondering around guy sleep at front desk

only one laundry machine

the washing machine in the laundry room is a joke

the carpet was filthy

the rooms equipped with full kitchen

unknown origin $50 per pet deposit clearly not used to clean after prior pet guest carpeting gross

i liked that my parking was right in front of my room.

didn t know that i had to book in again as soon i came back from college my stuff was in there laundry room

clean, safe ud83dudc4c laundry available;) front desk guys are really nice, helpful

the towels are old, the wifi doesn't work well, and the cable tv all the channels don't work

we accidentally booked a smoking room (the smell was very strong)

the room comfy n pool is amazing

hot breakfast buffet

the wifi is the only issue i have with this property.

i didn't have any problems connecting with the wifi

they do offer late check out until 2pm for $35

breakfast and the pool

spanish ladies were doing laundry outside our door until 1am, also someone emptied the ice machine out at about

when my husband and i contacted the front desk for more linen, they refused by saying that the laundry was

the fact that my kids had a pool to swim in. but it closed so early.

know i got there late and it was a last minute reservation but i think it was a smoking room - for me not

clean rooms and hot breakfast was great . and the outdoor pool was great . staff was friendly .

it has a pool and hot tub

there was a lot of kids got the floor all wet and no one clean it up or had floor signs out

many pillows,large room tidy for the most part,wifi worked

the swimming pool is good for kids to have fun

pool was closed for some reason, kids were looking forward to it.

breakfast was mid

the mini kitchen it help me keeping my baby bottles clean

the pool never had towels, and needed cleaned

kitchen staff was so very rude sat morning she had to be mad before she got to work because she had

i had a mini kitchen in my suite

location was great, the facility was clean, the staff was friendly and helpful, and the breakfast was very good

breakfast was not to my taste

is zero room service, no robe or slippers, bathroom was barely acceptable cleanliness, not much water

the dumpster smell blows over toward the pool and lounging area.

rooftop bar closed on monday.

negative to say, but possibly a small kettle for the kitchen and a makeup mirror for bathroom

this is a very hip and modern space. perfect location and free parking.

hotel had washers and dryers, and when i got to my room, she had already left tide pods on the kitchen counter

loved the layout, design, accessibility, private parking, and walk ability in the morning to get coffee and see

free parking

pricey to not have all good perks of a great hotel, no microwave no laundry bag no free breakfast and charging

breakfast & room service was great.

didn t try the breakfast. bar was nice, friendly staff.

staff was excellent, both at the front desk, the room service and the restaurant staff

the pool & hot tub. cleanliness and the staff!

everything the pool the bar the staff

prices a little high, kids allowed to run wild in the whiskey and rye bar

state they are pet friendly

the lobby is beautiful. the bar was warm and we inviting.

pet friendly, nice view from our room.

kids had a blast at the pool

the bar closing at 10:00! ud83dude02

the pool surface was rough and caused painful blisters on kids' feet

the indoor kids pool is great and our favorite

the rooms weren't ready at 3:30 when we went to check in due to a very busy gymnastics competition weekend

we didn t have any laundry bags in the room, no soaps and little complimentary items that are usually provided

signs to say where guest laundry was located, but staff were helpful in directing where the laundry was

the gym is well equipped, and we used it on a couple of occasions during our stay

clean! spacious and a great breakfast buffet.

room amazing and bed so comfy. breakfast wonderful and great staff throughout my stay.

not much. oh yes, terrible terrible wifi. had to keep logging on every 3-5 minutes

disappointing that bar etc were not open, but it's covid

room service for the first 3 days, rooms are small for us standards (especially the bathroom)

of hair in room, wet feeling ac, no pool or room service, pictures missing from bathroom, housekeeping came when

room service (breakfast) was terrible

also being able to do laundry was a big bonus (for me)

lawn was over grown in horrible shape, the pool wasnt available for 3 days of my stay, the guest laundry was

and have loud disturbing noises during nigth time to sleep is like presure from water from the laundry room or

down for breakfast rather late, but one of the staff ladies wasn t very friendly while my daughter and me

this place was wonderfully accommodating, staff was super nice, even the kids were impressed

even got a laundry room if you are passing through as we were

just one problem, and it's not huge - the laundry situation needs to be worked out

oh my goodness, even the laundry staff was using the stairs to haul towels up the stair

guest laundry was well kept

a laundry dry cleaners service would be good. and shuttle bus to go a little longer

told breakfast was not included when it was

no room service or any services

we told them through our booking that this was our first night out as a couple after having kids, and they went

room set-up decor and comfort, the windows and views, location and breakfast all were

perhaps stock the mini bar/offer better snacks and room service.

could have used hash brown , biscuit and gravy for breakfast

close proximity to grand prairie outlet and simple but delicious breakfast.

breakfast were good:)

pool was not available

the beds were comfortable and breakfast was great

did i mention they have a complimentary laundry room

clean, staff is excellent and great amenities including complimentary laundry facilities, pool, hot tub and nice

the pool was very nice, considering the record heat during our visit

comfort, good location, delicious complimentary breakfast, but most of all, warm, friendly staff

comfortable room. delicious breakfast well prepared.

the pool and the staff. free laundry

cleanliness, the access to the pool and laundry. the staff was so friendly and courteous.

laundry room was a plus

easy to use laundry facility

lovely spacious rooom good facilities like very nice pool and gym the reception was nice.

the dryer was also out in the guest laundry so we had to wash our clothes then hand them over to house keeping

we paid for was as cool - these are little things but felt you needed to know them - ohh and the laundry room

no pool

the gym is a good size but the pool and hot tub

friendly staff, yummy breakfast, fast elevators, convenient

only negative i had was the laundry doesn t accept cash or international credit cards so we weren t able to

there wasn t a laundry bag provided

the guest laundry very convenient

comfortable beds. nice gym.

wish bar was open later

if you are looking for a big hotel with lots of people, a loud pool, and a wild bar scene this is not for you

i would like for you to open the bar back up

wifi didn't work

no room service late into the night

the lobby, bar and restaurant were average

staff, very comfortable bed, laundry facilities very handy, within walking distance of many places to eat, great

the proximity to the university village, the restaurants on the river, the free parking, the laundry facility

convenient good laundry facility

the size of the room is great and we always enjoy using the laundry area when we travel.

liked that there was a laundry room on site

paying for breakfast

breakfast was expensive room was great. first floor!

no free breakfast

great location and very friendly staff. gym is reasonably well equipped

no free breakfast or bar

breakfast is strictly between like 7-9am.

were told we could do a early check in at 5 am by 3 different employees and not get charged for another night,

was great, pool was available everyday

staff was all on par and the gym was excellent

breakfast was a little lacking but with the covid situation and not being allowed to have an open

the solution they use for laundry soap on their bed sheets

and gym were awesome

noisy lobby due to overflow from bar area

pet friendly, very clean , staff was amazing

we asked for a late check out and received it and we were able to enjoy all accommodations

rooms are big, have a kitchenette, beds are super comfortable, free parking, free laundry, and did i mention

a/c seem unusually loud, and the workout area was in open room with laundry room, so it was extremely hot in

in the laundry room not friendly loud

cleanliness and the staff was very helpful and nice free laundry

i booked the room for three nights, i was expecting breakfast and a fitness room as it stated on the website

when we ordered room service they didn't bring us what we ordered at all. :(

was good, omelets to order are a nice touch decor is beautiful bar area fun and inviting 24 hour room service

my husband and i had to split up and stay with our kids in different rooms and they were 8 rooms apart

only issue encountered; requested room service during mid-week (wednesday) did not happen

hot tub was out of service. while kids swim i'd like to sit in hot tubs.

i used the guest laundry and it was great

as we were traveling before and after we used the laundry room . excellent. breakfast excellent.

there was even a laundry basket in the closet

the laundry machines and dryers are very useful and

clean, beds, breakfast, laundry room

roxane was an excellent waitress and award was too much fun with the kids

at the bar was fabulous

the bar awesome the pool sweet

was crowded, very little space to move around and was surprised to see a $15 charge to use the wifi

my kids enjoyed the infinity pool and the green lawn with the jumbo tv screen