they have a laundry service we use after we went on a hike and brought back muddy clothes

wifi signal is quite bad, but the main square of jardin has good wifi.

absolutely loved the location, the entire facility, the views and the breakfast

breakfast was really delicious , by a lovely girl

fresh breakfast

they provide laundry services at an extra cost

gabriel helped to arrange our tours, took our laundry and even booked our bus tickets medellin and delivered

i recommend you guys to listen to the owner s advice about the laundry service, i didn t and i had to pay

he arranged for our laundry to be picked up and dropped off very quickly the same day, and for anything that

was an amazing host - he was super attentive to all our needs, for example arranging tours, laundry and transport

this is more of a big apartment with many beds as rooms with ensuite, with a shared new modern kitchen, living

travel for 4 months at a time, so like to have a place with a kitchen because eating out daily gets expensive

wifi worked pretty well

delicious omelette for breakfast

free parking

kids loved the petting farm, and hike to river. neat property. close to town center.

breakfast was tasty

breakfast not available, but a short walk to cafes. shower not the hottest, but ok.

extremely well keep has the details of a 5 stars hotel the pool is small but the pool s area is very

the location is great with free parking around the corner

plentiful breakfast in the hotel restaurant with fresh fruit, juice, yoghurt, cereal and lots of colombian

sometimes people would stay 3 hours in the jacuzzy but thats not the hotels fault and the parking is a little

fabulous room great staff lovely garden and spa pool good breakfast perfect location

hotel and staff, including the breakfast team was amazing

our room was and we were able to enjoy fast internet in lobby and also where they served our breakfast

be nice if pets require a refundable deposit vs an additional fee

parking on site

the breakfast buffet was superb

good breakfast

breakfast was good

everything was (accommodation, breakfast, wifi worked properly)

breakfast, lovely spot just on the edge of the town

they provided a nice egg and fruit breakfast and good coffee

the setting, pretty decent breakfast

the wifi sucked

the mosquitos, no desk in room and the breakfast was the same every day.

wifi was weak and instant coffee for breakfast, when we re in a coffee region, it s a no-no.

the breakfast was very nice

but it s ok, it was fine, we washed our shoes in the laundry and they helped us wash clothes

juan was an amazing host, cooking us delicious breakfast meals and giving us great suggestions for hiking in

beds are comfy, facilities are clean and their kitchen is well equipped and spacious

we had the breakfast on their open air patio with the view on the valley, that was simply magic

vicente helped organise some horse riding for us and the kids, all the way to a coffee farm, where we did the

the breakfast was terrible and exactly the same every day

the spa facilities were exceptional, providing a truly relaxing experience

the staff was terrific and it was the best breakfast i ve had in colombia

location, breakfast, rooms

i wish i could have stayed another night but it made an excellent rest stop for 1 night, with late check out

they offered spa services, which we didn't take advantage of, but there was no list of services or prices

no tv but good wifi for when we wanted to watch netfilx on the laptop

it is also pet friendly and mr velasquez is building a restaurant that will offer not only breakfast but lunch

breakfast was great, you can taste the traditional flavors of the region

some people complains about wifi, the truth is this jewell is surrounded by mountains and is just great that

the breakfast was ok. good coffee. staff is friendly and helpful.

breakfast was very good, very fresh, simple and tasty

the pool area amazing , with plenty of space to rest and enjoy the sun and perfect weather

tasty options to choose ( soup, salad, main and dessert) they also have an additional menu and bar (this is not

a lot of included services that you usually don t find or have to pay extra ( welcome cocktail, breakfast,

we had laundry done on the spot when we arrived and it was ready within a couple of hours which for bike

the pool is amazing and the atmosphere in the hotel was really really nice

friendly staff, spacious rooms, proper facilities (pool, restaurant)

wifi on the rooms restaurant closes at 8

there is only cold water, so a whirlpool in the room does not make much sense

the infinity pool and jacuzzi, set against breathtaking views, provided a serene escape

beautiful building and rooms, gorgeous garden and pool area, delicious breakfast, great staff

location and rugged surrounding beauty. breakfast.

beautiful building and rooms, gorgeous garden and pool area, delicious breakfast, great staff

great service. john at the restaurant and the bar exceeded our expectations!

breakfast was excellent, tailor made and delivered in a friendly and efficient manner.

the amazing breakfast buffet

the magnificent pool

social area is very close to the bedrooms and you can here all the noise when others are having breakfast

the buffet breakfast was incredible as well at the restaurant and bar by the pool

the buffet breakfast was incredible as well at the restaurant and bar by the pool

the buffet breakfast was incredible as well at the restaurant and bar by the pool

restaurant pool area and villa bad road poor transportation service staff needs more training bar need attention

the kitchen serves great food, our compliments

additionally, the food service, particularly breakfast, took over an hour to be served after ordering

the kitchen and waitstaff were not coordinated, resulting in delayed food delivery, cold beverages, and

between restaurant pool area and villa bad road poor transportation service staff needs more training bar need

great pool and jacuzzi area

breakfast was good

breakfast in the morning was amazing

breakfast and location excellent

breakfast was delicious, a lot of options to choose from

the daily breakfast was great

terribly unreliable wifi.

no room service or bell boy

beautiful lobby and dining room. free delicious breakfast. very helpful staff.mountain views.

great breakfast and location!

breakfast was good, room was comfortable, very close to sabaneta area and mall, modern style, it

gym have absolutly nothing for training no equipment

- excelent price - attention - wifi coverage - free parking

el wifi horrible

the facilities and amenities were really good. we had a fantastic breakfast

- excelent price - attention - wifi coverage - free parking

good location for my work trip. free parking.

they quoted us $85,000 pesos for a load of laundry.

they said on the web page they offered breakfast but they do not have breakfast

the food in the restaurant was very reasonably priced. breakfast was good

nothing but if i have to say something no fridge in the room and the breakfast could be better

staff and breakfast

laundry service

clean, private parking , friendly staff, inside hotel restaurant (super delicious and great) better than outside

room size can be bigger and if breakfast is included than it s much better

nice building, parking available. nice rooftop with bar

the bar at the top of the building seems to function as a third-class nightclub, with nothing to enjoy

laundry service is inexpensive and will even clean shoes

didn't understand laundry instructions , maybe they should change the laundry process/instructions

prices to have laundry done is per item and was very excessive

top pool was on point and had a beautiful view of this city

menu in the bar was limited, i think a more options could be amazing because the hotel is already

carlos who served breakfast was fantastic: very considerate and kind and attentive

pool is

really nice breakfast neraby the pool with many animal approaching like birds and squirrels

everything else apart from the wifi was very good.

nice staff, clean cozy rooms, good wifi, small menu options but really good food. good area.

very good breakfast and wilson who served was very nice and took very good care of us

the breakfast was delicious and staff and amenities were phenomenal

during breakfast service coffee wasn t available in the lobby.

breakfast was good and the cool thing about the rooms is that they each have fruits as names

very nice service, polite staff, nice breakfast

breakfast was not so bad only thing there have more variaty but all by all is was oke totaly great

- not acceptable also she gave me the incorrect room on the first night so i had to change rooms breakfast was

breakfast

very good wifi and tv

breakfast was ok could av mix it up a little tho

having a laundry sink and drying rack in the room was very helpful

windows do not close well, so traffic noise all day and night long would not recommend the laundry- missed

cheap and efficient laundry service good view from the balcony big smart tv to connect to youtube, netflix etc

the apartment had what was needed the kitchen was well equipped, as was the laundry area

1. spotty internet 2. laundry rate was 3000 cop per piece - even one sock !

tv ia horrible never works and laundry service is subpar

they have laundry service as well

very helpful personelle, helped with laundry, tours, taxi for airport

wifi was very up and down and at times there was loud music being played by other residents (mostly

wifi is really slow but that is a standard problem in medellin

the laundry service was the best i have ever experienced

all the staff was very nice with the exception of the kitchen woman who was very rude to us

no wifi in the rooms

the first day, i didn't see anyone on the kitchen to serve breakfast (not included)

the wifi was good

the laundry service is very expensive, around 4 euros to wash a single shirt

the beds were excellent and rooms are large and i was able to connect via wifi and do some work on my laptop

the rooftop on the 16th floor is very cool with a nice swimming pool, gym, spa, and bar and has a nice view

the bar and restaurant closes at 9 pm

good breakfast and room service

we got robbed in the laundry

their laundry service was too pricey

wifi worked well

- all the gym has a few decent cardio bits; the weight machine is 90% broken

good room service

location near to aguacatala metro very clean and tidy good value tasty breakfast (3 options: traditional, american

although the breakfast was included, i did not try it

breakfast was delicious, staff very helpful, calls to book a tour for you just neeed to take out

the breakfast was not particularly healthy however i was able to find a little protein with some eggs

the receptionist has to cover the chef for breakfast last day of our stay

food service and bar where only available for a few hours a day

* the hotel does not have a mini bar service * the rooms are not quite comfortable the hotel is not really

safe area and perfect for tourist and/or if you are traveling with kids

room dont have wifi

it will be nice to have more options for breakfast for vegans

floor room was vibrating, laundry one shirt was burnt one was stained, although they didn't charge me for it

nice spacious rooms, friendly personnel, perfect laundry service.

at all, but the breakfast and laundry prices seemed a bit on the expensive side to me too

and clean staff are very helpful and accommodating called for iron and it arrived within minutes room service

as it is right next to a huge mall with lots of easy restaurant options, especially with kids

the entire staff was exceptional from the front desk to room service and laundry service everyone was

laundry could be done through the service at the hotel, but if you want to do yourself or outside

wifi v good

very good room service from the hotel's restaurant

great location. very comfortable room. good parking. friendly staff and great breakfast.

it's incredible that you can't get hot food as snack bar it's just vending machine type stuff

great space, great little gym to workout

customer service was outstanding rooms were clean breakfast was good

the gym at the hotel would be fine for a novice

lobby, restaurant and bar on the rooftop

the central location of the hotel, excellent restaurant, great value - breakfast included

breakfast is served on a beautiful terrace

excellent breakfast. fast wifi. good news channels in english.

the breakfast was delicious. the location is a good one.

fast and reliable wifi

laundry at the hotel is also very expensive

laundryvon site aside from room service which was expensive but

enjoyed the good breakfast and the helpful staff and their recommendations for good local places to eat and

the gym is too small.

the buffet breakfast included, the 24 hour front desk service, the room service and the butler were excellent

the laundry service

also the breakfast was really good

linnens, pillows, no room service, breakfast - everything of really bad quality

gym

good breakfast

breakfast was delicious and there was a great selection to choose from

thaks to mateo for the attention and the cheff for the breakfast.

parking on site

big clean room, big bed. secure parking. views.

breakfast each morning was excellent, and the dining area was a really pleasant space to start the

the price of everything (food/drinks, laundry service), no ice available for guests, the tv set.

if i had to nitpick, there was no laundry service on the weekend, and i really needed something cleaned

staff knocking the door to see if you want to do laundry or room be clean.

no answer at room service after trying to get

getting uber or taxi is very convenient and breakfast buffet is very good

breakfast could be better with more choice of fruits, stronger coffee , yoghurt muesli and better

good breakfast

plants and amazing complimentary breakfast

we would like to have more choices in the breakfast

was very friendly, breakfast was amazing, and the room was much nicer than expected

hotel pool is like a hot tub its not a pool

breakfast was fresh and tasty each morning, with a good selection to choose from

the breakfast was wonderful and the staff go above and beyond.

everything ((todo) the natural gardens ,staff amazing people, breakfast. excellent location

everything is beautiful, the rooms are big , comfortable beds , great breakfast with a variety of food and

bar had some great views

it has a bar and no food

i was misinformed about the breakfast hours, there was no laundry machine in the apartment nor a fully equipped

rooms are spacious enough with own kitchen and dining room

breakfast, location, parking facilities.

it is good to have the space for them to visit, and to have our own sitting and kitchen area

kitchen had no hot water

some issues with having guests and they change over $200 for laundry

not enough towels. laundry took too long

the staff was very friendly and accommodating. parking was easy accessible.

the kitchenette could have more utensils

furniture, lights were not bright enough, the wi-fi was very poor and not secured, there was no room service

soap dispenser provide very limited quantity of soap in the bathroom and laundry service is very slow, it took

laundry service is quite expensive compared to local pricing the restaurant felt crowded most

no room service

the mini bar without products

wifi is very slow.

communication was very poor. bad organizational skills in regards to extra services like laundry

no laundry

laundry was overpriced (30 dollars for 2kg

laundry very expensive.

additionally, i had some clothes washed by the laundry

of everything i like that this tell from the service to the staff members to the interior to the breakfast to

great staff and excellent breakfast. restaurant is also good.

and polite staff, exceptional room service

we were given misinformation a few times, and room service orders sometimes took up to an hour to arrive

the breakfast was great

spacious suites location view from 18th floor laundry machine in room friendly staff

also a laundry room that is fully equipped

luxury and comfy rooms restaurant and room service is amazing

spacious rooms and great breakfast.

we had a washer, dryer, full kitchen, dining area, and living room, and two bathrooms

laundry pickup took 4 phone calls and 45 minutes to explain despite this being an offered service

both offer impressive views of the city and mountains and there s even an on premises spa to cater to the

is awesome buffet breakfast is delicious very clean inside el tesoro shopping mall i ve stayed in novotel

my suite had a kitchenette with microwave a fridge, but was empty had no plate, spoons fork ect, only cup for

due to covid, there are some restrictions to use gym.

laundry service was not good

internet, not a great location, front desk staff not particularly helpful, overpriced laundry and minibar services

the city view from the room; the friendliness of the employees and the delicious breakfast!

very modern and clean , comfortable, the breakfast was excellent,

other hotels do keep sauna & gym open so i suspect it's just a cost cutting measure