the aircon didn t work and the view looked straight into the laundry room

pet friendly

wifi very poor in bedrooms when told it was available in the room

i had to ask about the wifi password which was on the card for the room, but it doesn't say that and wasn't

request upon booking not attended, people bagging the doors and talking loudly in the hallway, kids running

good sized room. ample parking. bar and restaurant provided.

good sized room. ample parking. bar and restaurant provided.

the restaurant and bar was pretty good ok apart for

also really helpful the guy, that used to be a cook, at the bar giving us restaurant tips to check in pamplona

everything is nearly new, there s ample parking, the staff was always friendly and the bed was the most

free parking in hotel car park and lots of room

parking plentiful and if you have lots of baggage then able to park outside the door to unload

two bedrooms with great views, two modern bathrooms, a large livingroom, fully equipped kitchen (including

money for the rooms yet you can't make a cup tea because you don't have a kettle or access to the kitchen

good spread for breakfast

no bar as such no evening meal as it was friday night???

aircon, great breakfast, great front desk staff, good bar selection, comfortable beds, great shower

that the bar closed at midnight

nice size rooms and breakfast fab

maid accidentally mixed my pants in with the laundry and they never found them

its a great hotel for visiting city , 8 euros in taxi. good secure parking.

ate in bar which was pleasant but not exactly what we had planned

the underground parking facilities and electric car charging

comfortable bed and lovely big room our dog loves the lift and was welcomed by everyone good room service menu

a bar a bit of a walk

having the gym was a bonus

a little bar with inside and outside seating

a close by bar would have added to stay

well located with lots of safe parking

everything except confusing instructions for laundry service.

gym was good expensive but ok for san fermin

food in the bar was very tasty and reasonably priced

good burger place a few doors away with a bar or two in close proximity

pros - breakfast buffer, bar on ground floor, in the city. shampoo and soap were good.

gym, bar and 24-hour reception

bar tender and front seat staff were wonderful

last time there were some kids who decided the 5th floor at 3 in the morning was a good gathering place to have

we used the gym which was great and accessible

wifi was poor

no laundry service

room service was a godsend (and pretty good) considering we needed to go to bed while the local

spacious , cleanness was good and the staff was very friendly and the gym was very convenient

we ended up having to walk more than 10 minutes to the nearest bar just to get something to eat and then come

everything worked fine but looked rather used - not the greatest food quality for room service but acceptable

wifi worked without any problems

attention to detail by room service personnel evident

wifi went off while we were out for dinner and we found this out once we were in bed so we tried to

wifi kept dropping on my different devices soi just tethered from my phone.

also had all of the basic facilities we needed including a fridge, kettle, coffee maker, safe and wifi

there is no laundry service at the property

location good for kids park opposite

the staff was very nice, they have great facilities, a near by gym that you can access

wifi almost didn't work in the room (2nd floor), i used mobile data.

we didn't like the hidden charges for pet and parking. not displaying on booking.com.

very nice comfortable hotel in a good location. wifi ok

they have a lounge area on the first floor you can use and a small gym

wifi was very slow and i was often cut off

- gym is incredibly small but decent

the wifi was rather slow.

staff and gym not being open early in morning

ample parking onsite

a beautiful view balcony in the shade pool and spa staff very helpful and friendly and sorted an early check in

parking was spacious and easily accessible

i would suggest to improve the gym equipment: fix some machines and provide heavier weights.

was sunday the laundry service was not available reception girl looks little like a replacement monday reception

there were no laundries in town and she offered to do our laundry and didn t charge us

couldn t do laundry service after i arrived in early afternoon

need laundry facility. more information. city map as minimum.

express laundry service for camino pilgrims

attention to detail as always from the attentive and friendly staff, perfectly covid safe, room service was

the hotel has a bar

no room service/ restaurant throughout the day-

says pet friendly but should say we tolerate dogs at an exorbitant price ( 25 for 1 pet) and make you

wifi connection was very poor in the room, and i found the beds to firm for my liking.

of self laundry facilities

wish there was a laundry machine or service.

modern hotel. clean and helpful front desk. great laundry service on weekend.

the wifi not having password was not allowed in my computer due to lack of proper safety

for breakfast, our kids loved it

hotels could take laundry when you check in and return when you check out- didn't find option for continental

no restaurant or room service

the food available for the room service was very limited and at times cold.

room service meals were inadequate in choice and quality.

everything, from the delicious gotas de mayfer ambient scent to the chicken broth at midnight room service to

kettle in room asked for food with room service but only got soda staff not friendly at

the only negative was that the wifi signal was sometimes quite week and dropped.

perfect location. great for kids

of the bar staff weren't hugely helpful/patient when we tried to order in our poor spanish - others though

wifi wasn t very good and failed for about 2 hours

efficient check-in and check-out, prompt responses to requests, efficient laundry service, well stocked bathrooms

they have a gym bus stop is right outside the hotel multiple places to eat just at your door step beautiful

new clean hotel rooms. nice pet service.

room service breakfast was difficult to organize and i ended up speaking to five different people

the gym is well stocked with free weights, mats, machines etc the breakfast buffet was lovely

they even did my laundry for 5 and had it folded on my bed

it was close to many restaurants and a laundromat to do laundry

no where to go laundry

it had a bathtub, bediet, tv, wifi, it was clean, nice big windows, great breakfast, it was perfect for me

wifi was slow. it would be nice if there was a refrigerator and a coffee kettle.

no laundry service,no room service a bit strange as for a 4 stars hotel

no laundry ability

no complaints. had they offered overnight laundry service that would have been a dream.

services are poor (no laundry, no smart tv, ac

was not able to send out laundry, however the staff helped me find a laundromat down the

laundry facilities were nearby and easy to use

close to good food, public transport, supermarkets and laundry

comfortable beds good wifi air conditioning balcony / terrace good price bus stops close by that run into city

seemed to have quite a few families, and others, living there, with kids running around the corridors

location in a buzzing suburb of pamplona with plenty of bars and cafes about

there was also no fridge in the room and no options for laundry/dry

location is far out of city center and they didn't have laundry services

the only positive is it has a supermarket and laundry next door

wifi was not working properly in the room and the only way to make it work was to go downstairs in

we were very tired after a long trip and we got given a early check in

would have liked food to have been a served from the bar and restaurant before 8:15pm

breakfast could be a bit better but as it was sunday in november, a quieter time.

breakfast could be served earlier, we did not eat breakfast here as it was only served from 7am.

in the bar very good

stop off for onward trip home, we were able to take pet in the room and were given dog treats

free parking available, nice and modern furniture of the room (at least the renovated ones), good wifi

gym is small and ill equipped i got additional charge of 7

restaurant staff wasn't happy to serve just kids menu so they sent us to the bar in terms the kitchen were the

down hotel in an industrial estate, stale smell, wifi problems, unhelpful staff, added charges on arrival

the wifi was excellent and free

no laundry on property

expecting the bar and restaurant to be open

there was a mini bar which was empty

advertised on booking.com as having a gym and sauna but these were closed.

nice bar area

all just great food very nice good buffet breakfast

conveniently near the motorway with good parking

were a little surprised the spa was extra and we had to book a slot

very friendly staff, very dog friendly, very clean, amazing breakfast, comfy beds, beautifully decorated

was a wedding party going on, people stopped outside and talked, chatted, kids screaming until past 2am

was on the edge of everything, and the main bar was closed on arrival (it was late afternoon), but we found a

although advertising bar with snacks open, it was only on reception.

we went to the terrace bar twice but no one was there to serve us, so we left

only place to get water is at the lounge bar when they are open

cleanliness, english speaking staff, modern rooms, restaurant and bar on site.

good facilities especially outdoor pool and terrace

the pool outside is well maintained and pretty among the flowers in the garden

easy nicely decorated room and modern built medieval style small pool but very good to have a dip great medieval

bar wasn t open

the small outdoor swimming pool was clean and lovely for a quick dip to cool off

wifi in the room

parking inconsistent wifi

the standard is the same in the bar and resteraunt and very reasonable

a really good breakfast for the price, i think the best we have had in a spanish hotel over many years

staff excellent good breakfast convenient parking rooms nice and lovely roof terrace

bar was partly closed, you have to book time slots for restaurant and breakfast

ordered the room service breakfast, which was very overpriced and ended up coming without half the items

the reception staff were very good but the bar and restaurant staff were slow and uninterested.

wifi connection in hotel but we realise that the thick stone walls were the reason so understood

creaky floor boards in room and unreliable wifi!

great location and had secure parking for our bikes in the laundry room

separately-run bar and restaurant in the building

unable to charge drinks at the bar to the room

the tv didn't work and wifi was poor

the wifi did not work