we paid $4 to have our laundry done by the staff, such a nice service

no laundry room for guest

many families but they all left the pool area and it was so quiet by 10pm

the wifi wasn t working and the tv from 5 day stay only one was able to see it

things we should have known, but were a let down anyway: no place to sit outside your room, no wifi in or near

in las plamas excelent service of alexandra and in the pool areas julio

also, i wasn't notified that my kids breakfast were not included, i had to pay $44 per day for my kids breakfast

one pool bar did not have enough supply to fix regular pool side drinks

and irving at the spa centre is an amazing masseur who really knows what he s doing - so much more than just

small parking lot, had to walk a lot with bags to get to

laundry breastfast parking

staff was very very helpful, even providing change for use of the laundry

it is always so clean and you have laundry, breakfast is nice w fruits, cereal, coffee, bread, and cakes

very clean, comfortable bed and shower, central location, helpful staff. on-site gated parking.

laundry breastfast parking

it also has laundry

coin laundry available was very helpful since we were doing many different activities in, and around the

is very clean, cute pool between the rooms, close distance from restaurant and bakery for breakfast, the little

they have a hammock with every room, and secure parking

convenient parking area

dosnt have laundry

the laundry detergent they use is super strong and toxic

also the parking lot was a little small

rooms, poolside, customer service, hammocks, overall facilities and secure parking

the pool is the center of the property, super

have tompools , but not laundry , so what will you do with tje wet clothes after you go in to the poll

no laundry at all. fireworks at 1:30 am is too much.

laundry room or laundry service

lobby bar was closed, no option for drinks at night.

are little or no security personnel in the parking area, plus it needs more lights in the area

no available phone in the room to call room service

and familiar place that needs improvements in lighting and security in the parking lot

wifi did not work at all

also, the hotel is pet friendly and that was a big plus for us

comfortable bed. great music at the bar / pool. good experience.

the laundry room is clean also

laundry facility on site

the parking was always full because of the casino

room was clean friendly staff great location pool was amazing free parking

not having room service for breakfast.

the pool was clean

the place is small and they had a party with dj at the pool area that is in front of all the rooms

brunch and coffee were good. pool clean.

is excellent, everything clean, the pool, the restaurant and above all the customer service is

pool wasn't private

the restaurant and bar has been closed for sometime

poolside and pool are great, and relatively quiet and tranquil

my kids enjoy pool

no restaurant and bar or amenities like shown on advertisement

weak or no wifi

laundry at the facility parking right next to it, dog place to take your dog for his needs and

quarters for the laundry machine on premise if planning to stay long term and use

pool close at 10

guest no respecting pool rules (kids diving). no room service

i loved the pool area; very enjoyable, most of guests prefer the beaches so you could have it to yourself for

streaming services, there was no clothing steamer (though the cleaning staff did provide a great laundry service

staff were excellent, providing suggestions, helping with parking and laundry

they even allowed me to use their laundry facilities free of charge

they let us do our laundry, super helpful

i had emailed in advance and was told we could do our laundry at the hotel

wish the laundry area was open, but it s under renovation.

in order to use the laundry room, you have to get the keys from reception

there's a guest laundry and we are able to clean our clothes after a hiking tour

room and breakfast

was surprised that the restaurants on property did not offer room service

there was zero wifi anywhere in the building

terrible facilities and no wifi

this is located at the center of ponce so very accessible to many place such as bar and restaurant

the swimming pool is great for families.

wifi does not work

hotel was amazing but a small suggestion would be to add more laundry rooms and more walkways to the parking

location, room is big ,pool, everything is nice, staff. i like everything

room service was good.

golf course was wonderful at reasonable price

the playground and mini golf were great to have with kids

the only thing i disliked was my room was next to the laundry room they do laundry until 11 pm

breakfast, the staff were helpful and friendly, being able to do laundry on site, free parking, centrally located

centric. excellent staff. self laundry facilities. breakfast ok

no laundry service. coin washers do not work.

the breakfast is included but also you can have local restaurant across the street

also they can a coin laundry right on location, which saved us since we had lots of wet and dirty clothes from

couldn t find the gym anywhere

comfortable room, clean and great breakfast.

kids pool was warm!

kids pool was warm!

no laundry room

is no microwave in the room wifi does not work spent s week there with the kids couldn't do laundry , the day

riverpool bar was very difficult to buy since the service is very slow, only 2 persons working which caused

pool, room, casino

the pool was excellent. the bar food was great.

my kids forgot the dirty laundry after checkout, and even though it was passed 12 we were in the pool and

and furniture, the little fridge, the wide tv screen, the facilities of wi-fi, desktop computer, laundry room,

nice pool, laundry 24 hours, restaurant food was good

plenty of parking and friendly staff

the pool area was very clean