smh i asked the front desk about guest laundry facilities all the did was point in the direction

took 5 days to get my deposit back. the laundry room was out of order.

the laundry facilities were out of order

was a party going on in the parking lot

comfy and large room, friendly staff, and pet friendly.

of where to park since front of hotel and area to park in is different due to mall owning parking lot in front

parking very convenient

breakfast was nice. good service.

friendly staff, nice warm pool

breakfast was good the fitness center good the pool was good till a kid up chuck.

swimming pool heater was broken. the water was ice cold

breakfast started at 7:30 on the weekend so i wasn t able to use that

pool is always a lifesaver with kids

breakfast choices

pool is always a lifesaver with kids

location, free laundry facility, free parking, free tea/coffee bar in the lobby, friendly staff

location free laundry

they have laundry facilities on the property,as well as stove, refrigerator, microwave

i liked having a kitchenette and large work space. i also liked the gym and laundry facilities.

the light in the kitchen is out in the room i m in now

so they just folded it up and put it away, without putting the pad in the laundry

service and rules regarding pets and fees for having them with you are extremely unclear and if you cannot have

my kids were just pretty sad

the parking lot was not cleared of snow and ice

no swimming pool or breakfast but advertised breakfast

the pool wasn't as clean. scum/dead skin build up around edge of pool.

wish i would have been informed prior to booking that the pool was under remodeling

there wasn’t much for kids in the breakfast area. my 2 year old didn’t really have much.

good breakfast...good location. my wife and i enjoyed our stay

only one worked, so i got stuck watching my kids cartoons all weekend

there was also lots and lots of nails out in the parking lot due to their remodel and construction that one of

also should have people watching parking lot for people smoking weed when we got there a guy was doing drugs

covid issues for breakfast not the same

i like there is for the time being a place to park my semi and i can have my pet with me

parking lot full of potholes

one small issue the maid on sunday morning kept yelling laundry or someone s name

not comfortable at all and whoever did the laundry obviously had some troubles as the pillows were extremely

clean, great room for the price. nice size pool. friendly staff.

the pool was freezing cold

kitchen was well stocked and the full size refrigerator was helpful

night laundry attendant was the nicest lady i have ever met in the service industry

tv didn't work quite right, laundry room is very busy, surrounding area a little rough.

staff night clerk is a laundry person

vending machine didnt work, it would not guve laundry soap or fabric softner

the room,laundry room friendly staff

they have free laundry facilities which was nice

the staff at the front desk and in the bar were ignorant and rude

i thought it included breakfast, that was disappointing

better snow and ice removal in the parking lot

breakfast was decent although not free

also the gym is terribly underfurnished for a

bar/restaurant staff. rachel at the bar and carmelita for coffees.

when i went to get a cup from behind the unattended coffee bar i was told i couldn't use

everywhere i'm pretty sure they paid to be there but it was frustrating seeing them high in the parking lot and

clean, courteous staff, parking lot was plowed.

front desk closes at midnight and the only person there is a laundry lady- she called herself that- and she

i liked the size of the room. i liked the laundry facilities. i liked the location.

large rooms. laundry facilty. kitchen area.

has a laundry facility

super friendly staff! she even did our laundry for us while we grabbed a bite to eat!

pool had quite a bit of dirt at the bottom

the continental breakfast was ample and more importantly delicious and fresh

cold & hot breakfast had great options.

i spoke to the front desk and was told that it depends where my room located and wifi normally don t work

location was good but there was filled with young hockey kids running around at night.

are great, we would kind of like a larger selection of gym machines and possibly a larger pool area

breakfast was great, room nice and beds comfy

i loved the little kitchen.

i really enjoyed the pool

while the available amenities/facilities are great, we would kind of like a larger selection of gym machines

close to the shops and near notre dame , laundry facility , our suite& pool.

breakfast is great with a lot of choices

happened upon this property the night of my stay (i anticipated staying at a nearby competitor but it was booked

and still had flower petals on the floor from previous use

nice proximity to notre dame. very clean facilities and enjoyed the free breakfast.

laundry room was dirty

my only complaint was the slamming of doors in the staff going in and out of the laundry room or wherever they

the gym and laundry areas, which are pretty important to business travelers, are clean and functional

the parking lot had a layer of ice.

the flexibility to have late check out.

there are only one set of self-laundry machines.

pool was fantastic and free laundry facility was a nice added amenity that most hotels don't offer

room was comfortable and clean, tv options great, free in house laundry, nice pool and hot tub.

on site laundry facility is a plus if staying for more than a few days

the use of free laundry facilities made our stay even easier

the pool and hot tub was discussing

location was great. did not come down for breakfast.

the pool was great

the breakfast was perfect. a nice selection. the room was bigger than i expected.

breakfast was great and the staff was awesome

that the pool closed at 10pm

lots of room for me and my kids

really enjoyed the beds very comfortable and the breakfast was delicious and rooms very clean and front desk

our room was right off the lobby and kids were running and yelling around until 2 or 3 o’clock in the morning

the pool was small

facility and rooms were very clean and well accommodated, liked the free laundry available

the kitchenette. free laundry. comfortable bed. nice lighting.

very friendly. kitchen and laundry were amazing.

com should make it known that hotels are pet friendly in a more obvious way

arrived late after traveling hours

didn't use the pool, but looked nice

pool water way to cold

could not even get to the elevators due to the mass of kids

location, ample parking and lobby lounge with 2 big screen televisions and available snacks.

wife and i had to share one small bar of soap

the hot tub laundry room and the friendly people. roome was nice but bed should be bigger

the washer was not working, so i had to take laundry to another place to wash.

night man refused to give face towels for the two rooms we had 1 with 1 adult and 3 kids and another room with

when we arrived, our room was by the pool and we were offered a different room if we so choose.

house for dinner then used the hot tub then into the sauna (both fantastic), didn t get in the pool

n one jet didn't work, tp holder was too far away from toilet, outlet didn't work n dryer in laundry room was

open later, losen up the covid restrictions on the food / breackfast open the pool, or advertise it was closed

best breakfast for the room rate. bar had an above average choice of beers.

pool was amazing

the room was clean, parking was ample, friendly staff--in short, everything we've come to expect from a hilton

easy parking and laundry machines

plus these rooms have a kitchen aid in them so i could cook and use the full size fridge

we didn't have much use for the kitchenette offered however it is practical

the kitchen was a nice addition as well

wifi was horrible and room could have been a lot cleaner

indoor pool. laundry facilities.

dryer needs a good cleaning and maybe an update as it took 3 cycles to dry 1 load of laundry

it had vegan options for breakfast which was amazing!

strong chlorine smell, it must come from the pool

pool had so many unsupervised kids in there, over 30 some and the limit was 22

i hope to be able to use the guest laundry sometime today

affordable laundry facility

it s great that there is a laundry room to use

laundry room was out of order.

that were both closed for maintenance but looking thru the window pool was up & running & laundry facilities

breakfast available , the room still had pawprints all over from previous pet, and bathroom door could not be

looked like they were remodeling pool was closed exercise room was closed no vending machines ice machines or

has ample parking

machine and wifi both not working

i didnt like how there was no one at the front desk the whole day but you got people in the parking lot

very modern very clean staff was very friendly laundry facility was nice all in all a 10 out of 10

good onsite laundry and the staff made change

would be nice to have coffee in the rooms and change/soap machines in the laundry

gym and laundry 24 hours

you need to change your pet policy to specify dogs only if that's how your going to be

guest laundry was open 24 hours and i was so thankful

the friendly staff, clean comfortable room, free breakfast and the overall value.

took several attempts to find the road/parking lot which were not well labeled

the breakfast was great.

room was clean and bed was comfy breakfast was good and so the customer service was

separated the management is amazing great breakfast best gym i have ever seen at a hotel and free laundry facility

the room was very nice and they offer free laundry

cleanliness. size of room good breakfast very friendly staff kitchen was a plus

swimming pool is indoor but the water was freezing

the location of the hotel was nice. the rooms were clean. plenty of parking.

breakfast was a bit sparse, but was delicious .

breakfast but mainly cereal n toast

a fun bonus was the pancake machine available at breakfast

outside of no coffee breakfast was fine.

staff was really friendly, rooms were clean, the small breakfast offerings in the morning was nice, and it was

when we went to check out, there was dirty laundry strewn all over the sidewalk along the building and when we

and smelled like smoke, the beds had bed bugs stains on them there were mattresses stacked in parking lot and

it was awful there were roaches and bed bugs there were stacks of mattresses in parking lot the stairs were

not clean, smelled like cigarette smoke (despite being advertised as a non-smoking room), the wifi did not work

the laundry/vending area was really dirty, with wet laundry left over night in the machine

i was done doing laundry the lady that works the front desk on 3rd shift, says right as soon as i open the door

change for laundry machine but did not see a change machine

the friendly pets.

only thing i didn t like there was no parking space

very clean and convenient. had laundry facilities as well reasonably priced

i like the friendliness of the employees, clean room every time and the laundry facility

good breakfast offered, and guest laundry available.

laundry facilities available for a small cost

laundry available ; helpful staff

nice big rooms, kitchen was big enough to prep food for a wedding party.

full sized fridge, spacious, pet friendly, nice shower, great amenities.

not much in rooms due to fact they had a kitchen. no coffee cups, etc.

police came in and took people away in paddy wagon and then people partying in parking lot blocking parking

also for a suite that had a kitchen normally hotels provide some kind of cookware to use there were none, or

guest laundry and exercise room available

evening staff, the hard beds, the missing gym weights, the lack of a bathroom on the gym floor, the grungy

parking, beautifully kept grounds, cleanliness, cookies and fruit in the lobby, soap, shampoo,

think there was much anyone could do to control young kids

need a gym

excellent support for personal devices with many outlets and usb jacks. nice laundry.

laundry machines takes quarters

ventilation in laundry room very poor

pet freindly

the gym was also well equipped with lots of natural light

no breakfast due to covid

pool is incredibly small

room was extra clean, breakfast was amazing.

breakfast ends too early.

pool was closed. listed as having a couch in the room but didn t.

thank-you for the laundry room as well

still i worked out and i it was okay except the workout room and laundry facilities were one big room

the gym facilities

butts in parking lot

the room had a little kitchen in it

the outdoor pool and free breakfast

bathroom with cracks in the walls, hair in the dirty stained tub, mildew smell in the room, the parking lot is

beautiful pool and perfect location for us

nice bar / restaurant.

the bar was very nice with great ambiance and tasty food.

we loved how nice the staff was, the clean spacious room and the breakfast!

breakfast was great and the staff are rockstars.

great breakfast, and good location.

breakfast was very slim

good value for the price breakfast selection was quite good and dining area clean front desk employees were

they had a happy hour sunday night for guests, as well as an awesome breakfast buffet

the room was excellent and clean, the bedding was so comfortable, the bar was great as was the food

breakfast was also great - made to order omelet is a nice way to differentiate the breakfast from

the room and breakfast was wonderful

restaurant tried to be a sports bar and a restaurant hybrid

pool was ice cold

thankfully my kids were able to go into the other room we had reserved while i was waiting

didn't like that there were kids running around the halls and stairwells yelling and slamming doors and our room

breakfast was grab & go style due to covid-19 but included muffins, bagels & english muffins that

breakfast was okay. location was great.

the only tea available was from room service

wifi worked, but was slow

i noticed that the only room service was for breakfast

was a great stay, amazing showers, staff and the wifi was very stable.

being pet friendly is great, all the staff - everyone was wonderful

i love the apartment, the continental breakfast, and the laundry facilities.

they had easy to use laundry room

staff was great! pet friendly. had a great stay!

wifi/ streaming service didn't work two days in a row

i didn't like that i was asked not to sprinkle real rose petals throughout my hotel suite in the tub and in

also, the coin operated laundry was out of service and would not be fixed anytime soon according to the employee

no laundry bag in room to put dirty clothes in

no coin laundry available.

laundry room for guest not working

the convenience of the laundry.

unhappy with the guest laundry

nicely remodeled and excellent breakfast.

we were placed in a room on the first floor across from the pool

kitchen attendant was rude as hell, very unpleasant person

parking was limited but always available.

room and laundry facility on the same floor our room was very friendly receptionist nice comfortable common

coin laundry available if required

put another on laundry meal prep maintenance housekeeping

repair, the hallway had trash on it, and there was a strage man that suddenly appeared in the laundry room at

only 1 washer and dryer in the laundry room. they could use at least 1 more of eac

there is a laundry room for guests

laundry room is accessible on first floor without having to use room key

laundry facilities limited, update to lobby facility warranted, but so comfortable/cozy

from staff with clean towels and plastic laundry bags

laundry facilities are great for families

front parking lot.is crowded but rear parking is fine.

rude staff and food made my kids sick.

had a ton of kids there running up and down the hallway all night

staff were super nice, very helpful and assured us about our parking when we arrived at 12 am

no complementary breakfast, room service every 2 days but can request extra towels

a team member came out and explained that, due to minimal staffing levels, she was in back doing laundry

across the hall in the laundry area was trash all over the floor and the elevator had random dirty rags on the

had a king bed room with a kitchenette and pull out sofa

and accommodating staff great breakfasts everything was very clean free parking free

free breakfast very clean and the staff was very pleasant

the pool and hot tub out of order so they don t have to deal with maintaining it and the extra laundry

the laundry was excellent and convenient as well and affordable 1

picked this hotel because i needed to do laundry

small tv pool and hot tub where broke, parking lot had alot of trash

the only thing that could be better are the towels at the pool/spa as they were tiny.

no guests laundry room

the pool area was exquisite, the breakfast was delicious, and the convenience of starbucks was perfect

pool was a little smaller than i envisioned b4 i came

staff and common spaces nice shuttle service

great location, good mix of guests. great bar with selection of beers and food.

pool too crowded no time to get in

were kids running the hallways making a lot of noise

i grabbed a late night supper and the bar staff were attentive and helpful

pool was small

pool area old and small

by staff i mean the folks in the laundry, the lady at the bar, the front desk staff - night and day - everyone

booked a suite at about $260 a night for a getaway and the endless amount of annoying kids was unbelievable-

the kids to the pool saturday morning and it was full of clumps of hair, pool should have been cleaned before

no hot tub and the pool was kind of small for as big as the hotel is.

there were kids throwing football that almost hit me in my daughter

free laundry

free laundry with your stay!

convenient pantry with free coffee. very friendly and attentive staff. good laundry facilities.

the hotel had a laundry facility next to the fitness center which we enjoyed

very convenient to stores . have a free laundry room was a huge huge huge bonus.

bed was like sleeping on a sack of laundry

my clothes got stolen from laundry and they made me leave.

layout of room. complimentary breakfast

some rooms smell (from pets maybe or old

the breakfast and accesible price pool and gym and the kindnessof the housekeeping and cafeteria

location/had a laundry room

comfy bed. great breakfast excellent gym!

breakfast was really good! lady preparing was very kind.

many people n pool at same time

offers free parking, free breakfast, wifi and has a pool

all day, laundry and fitness room

the room should be given a last look when cleaning to make sure all laundry is removed

torn curtains, smell of bleach laundry, poor appearance in entrance foyer, dog barking

so the housekeeping staff and laundry supervisor made sure we had towels everyday and that our trash was taken

very clean, also had a place to do laundry.

other than that a very pet friendly place with obligiging staff and comfortable room

easy parking. room close to entrance.

the second floor it was a good stay but the people in the room above me must have brought their pet elephant

staff should not have to go out and clean up after your pet

advertised on price per pet then jumped it 150% upon arrival

the gym was a good size and allowed for a good workout

the location is convenient, close to restaurants, shops and the casino

the location was great. the breakfast was good. the staff was very helpful

easy easy easy access to the parking area and plenty amenities close by

convenient to 31 and downtown south bend, nice rooms, nice staff, breakfast included

on site laundry was a useful extra

should be lower, compared to other hotels with more amenities, like pools, and on-site laundry facilities

the laundry facilities were very handy as well

very ran down needs to be freshen up and the parking lot needs work.

the room was good, & the staff were friendly. parking was good, & the breakfast was alright.

no iron, no ironing board, alarm clock blinking, no laundry bag, no do not disturb sign

breakfast changed enough each day to be quite enjoyable

clean, friendly staff, good breakfast

spa tub not working, toilet not anchored to the floor, sheets old and picky, fitness center torn

the pool was great except it seemed to me

laundry area, pet

the odor was in the hallway, it could have been because the laundry room was at the end of the hall

the bed sheets had blood on them the guy at the desk try to tell me it was already been laundry you could tell

pool

the inside pool polite staff

could hear the washing machine in the laundry room i could hear it and was not able to sleep

room 122 was next to the laundry - was not awful but not ideal

the pool was cold

great breakfast. clean rooms. quiet halls. would stay again

truck parking is fairly easy

friendly staff, very nice rooms bigger than expected, and laundry services right

the wifi is horrid as well kept kicking me off every half hour or so

she gave out no information about the wifi or where the elevator was

wifi is a little sketchy. not the most reliable.

continental breakfast could have been improved upon a bit