the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

one bad experience was at the pool area

very clean, lots of restorants that are included in the price. very good swimming pool.

adults only pool where children come to swim and the staff do nothing to stop it

had laundry done, it was lost

room was really noisy, i think that the mini bar was kind of old so it made a lot of noise.

nice staff, super friendly towards young kids, excellent food, very nice pools, great rooms

i also liked the game room for kids

included in the all-inclusive package, the kindness of the staff and the swimming facilities for kids and adults

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

the communal pool area and breakfast area has an incredible view

have like the gym to have also had a bar with free weights that you could attach to the end

bad room service

nice sense of space in the villas with good views, high ceilings and all the creature comforts

we had breakfast at la nao every day , it is very good , a bit expensive to be acapulco, but it is worth

not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

too old. staff rude. room service bad...:(

room service had to bring a caprese salad 3 times and ended up giving back the money

beautiful view of the pichilingue bay, delicious breakfast, kind and helpful staff, very nice pool and private

they have three very spacious swimming pools, great for both kids and adults

spa in the last floor of hotel have an amazing view

breakfast was ok

origen has truthfully good food quality, although the breakfast restaurant is capable of bringing you hot

was some construction so the spa was closed and there was machine noise

more shade available at the pool during the high heat hours!

my husband and i ended up staying again with my mom and kids a few days later in two rooms of a shared pool

morning delivery of coffee and continental breakfast included

the private pool is amazing

breakfast in the room but very light !

paradise so classic and our room and private pool were incredible

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

kids pool vicente at bar hugo at pool

many places for the kids to have fun, as well as fun activities all day long

adult pool/bar was full of kids with even some kids sitting at the bar

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

laundry machines not working

i had to go there to use the wifi

the location is good, the pool is okay.

more pool time

wifi didn t really work in the room.

every time i would call to ask for help at front desk or room service they would take a long time to come or

convenience of beach access and pool

pathetic room service

rooms eas kept clean very well by cleaning lady. pool was clean.

ac wasn't fully working. pool area very loud and full of kids splashing you.

also, the wifi was very spotty and on/off

very nice employee staff. very nice location. very nice pool area.

the pool was kept very clean and there was ample room for everybody

everything was good. the room, the pool, and especially the restaurant.

wifi is weak and stops working, then you have to log in again

or about the laundry services

for breakfast was too long on sunday, less activities for kids - would be great to have kids club or

elevator has problem,one pool was off,the swimming pool smell urine, poor breakfast, its a bad old hotel

i also had 2 family members who live in acapulco drop off my kids at the hotel since i was unable to at the

some things that they include in the reservation and don t respect the close time for the gym

the pool and the area around the pool are very inviting

the hotel had beach access and 2 large pools connected by a 3m platform to jump from (which is great fun)

ocean view from the room and pool

sometimes needed more cleaning,mostly the floor room service sometimes didn't leave hand towels,shower

the food and drinks at the pool bar is not very good, and a bit pricy

small kitchen was available in the room to make a quick meal

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

-free laundry for guest

i also enjoyed the music in bar at night the singer was awsome

wifi was not working too well all the time

complicado, son muchas escaleras, no atendieron una fuga de agua que solicitamos y tardo mucho el room service

an item of my laundry was lost and not much attempt was made to recover it and when i tried to explain at

collect laundry - had been totally ignored

the pool and frontbeach.

wifi signal could be better, also bacon in the breakfast was missing the room was a bit updated but

the spa at the hotel was amazing

them a big tip on them also is not fair for all the customer and i don't recommend you do your laundry in this

ts of mexican dishes to choose from including chilaquiles, scrambled

breakfast and room service, and pool/beach service were all good, not exceptional

there's restaurant near fir the price they charge for us was not worth it but i think with kids yes

also the pools should have an adult area there was 4 pools and way too many kids

privacy around the pool

the pool is small

good, nice pool

pool was not well

the kids club is basic

kids pool with rusted screws

problems with elevator, needed to wait a lot to get to our room, old rooms, one over crowded pool, valet parking

i cannot complain about bar tender, they were doing a great job

loads of pool activity and kids pool have slides and variety of items that will keep the little ones

asked for coca cola at the lobby bar and received a pepsi

being all inclusive the lobby bar was not fully attended and therefore had to wait some time on many occasions

we wanted to watch the tv but it wasn't connected to wifi

amazing location, views are insane, and pool is great

entire staff, including at the bar area, was extremely nice and welcoming

the staff the pool very clean.

no wifi in the room.

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area

lack of hot water, the lack of wifi, the lack of breakfast options, the lack of knowledgeable staff

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area was

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

not all kitchen equipment were in the room, for example knifes, pan etc

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

hotel with a good size pool

hotel is wonderful with a great pool and we had the same beautiful room as the last time with a great big shower

safety, parking and service

was clean, room and common areas also clean, i really like the privvacy of the parking garage, we were there in

gym did not have any fans or ac

pool, extremely noisy facing the road and the beach, the thin windows didn t help at all, the

you get a plastic bracelet and you have to wear it the whole time. the wifi is not very good.

the pool was nice & clean and there was a restaurant beside but i did not try out the food

the kitchen totally empty, we requested utensils and the provided old and scratched pans

close to the beach, secure parking

free gated parking

fantastic view. pool area is great!

pool was open till late