not suitable for all, but great moment - the staff did our laundry really nicely just against tipping - the

to the private beach 24hrs access to pool till 12 pm very safe exelent to park your vihicle right location beach

they have three very spacious swimming pools, great for both kids and adults

gym had no water or towels, rooms were old and outdated, wait staff made many errors and were slow

the hotel is nice but old, same for the gym, the price for the room service food is overrated.

room service could be better and maybe an umbrella to cover the sun in the private pool.

the water in the pool was cold.

bell boys cleaned our car, efficient restaurant service, got our room early (11:00am) and had a late check out

water of the pool is cold

breakfast was great. the people from the staff were truly amazing, really the nicest.

many places for the kids to have fun, as well as fun activities all day long

the snack bar and the bar opens a little bit late.

biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being

pool drinks quality are good enough stinky pool's water (smells bad) kid's pool was dirty italian

view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the

the food at the restaurant was delicious and then there s a bar near the top of the complex to view the

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze

wifi was bad, so do not expect wifi speed for video calls or video streaming for some relaxing time

receptionist allowed an early check in delivering the breakfast through the magic box

have like the gym to have also had a bar with free weights that you could attach to the end

the room service is really tasty and they set it up like you are at a restaurant

breakfast could be better

after hours room service menu was very limited. just quesadillas and soup?

the communal pool area and breakfast area has an incredible view

laundry machines not working

i had to go there to use the wifi

the location is good, the pool is okay.

the pool is along the road.

the wifi signal was very poor

facilities closed, pool areas closed, reception staff not very friendly

the restaurant la chula to crowed and had to wait more than 20 minutes to seat for breakfast

i called room service at 9am three times and no one took my call

rooms eas kept clean very well by cleaning lady. pool was clean.

bar closes quite early at 10pm

there was not a mini cooler or a mini bar in the room

if being a family hotel is their niche and offering specials for kids (i saw a daycare

wifi is weak and stops working, then you have to log in again

the pool

the pool was kept very clean and there was ample room for everybody

the restaurant and the pool

everything was good. the room, the pool, and especially the restaurant.

or about the laundry services

great breakfast and restaurant staff

breakfast was good

i also had 2 family members who live in acapulco drop off my kids at the hotel since i was unable to at the

the over all hotel was nothing special, the food quality they provide for room service was also nothing special

great view, felt pretty quite and private has everything you need; bathroom with warm water, kitchen with

9% of the guests are local package tourists (especially during the weekend) with kids

was so old, nothing in kitchen, even forks, no one glass

the apartment i stayed in was huge with a big balcony overlooking the ocean, a fully equipped kitchen, big

breakfast was good and varied, pool was large and clean, staff was friendly and efficient

the pool and the area around the pool are very inviting

-free laundry for guest

staff seemed to have lack of communication, when we asked simple questions like laundry stuff, they would give

was good except slow room service

expensive beer at the pool

wifi had good coverage but was slow in room

an item of my laundry was lost and not much attempt was made to recover it and when i tried to explain at

collect laundry - had been totally ignored

central location, the pool for adults only, the bar and restaurant in the beach side and the very friendly

the staff was great room service was great

the pool, my room, the service

them a big tip on them also is not fair for all the customer and i don't recommend you do your laundry in this

also the pools should have an adult area there was 4 pools and way too many kids

pool area was great, 3 pools including a swim-up bar and easy access to the beach

especially when the hotel bar charges triple what a beer would cost in oxxo

there is no orientation for wifi, towel services, and explanation about our rate

specially if you are traveling with kids, i cannot recommend enough

the kids club is basic

i like the view from my room. it was fantastic. the breakfast was good.

kids pool with rusted screws

wifi very bad

the pool is small

good, nice pool

privacy around the pool

pool was not well

they moved me to a room with no wifi

entire staff, including at the bar area, was extremely nice and welcoming

hotel had bad wifi and even bad service for phones , very bad service in the rooms

we wanted to watch the tv but it wasn't connected to wifi

value for money is good, pool area, staff is nice.

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area was

no wifi in the room.

the staff the pool very clean.

lack of hot water, the lack of wifi, the lack of breakfast options, the lack of knowledgeable staff

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area

not all kitchen equipment were in the room, for example knifes, pan etc

and unstable wifi, dirty pools, mexicans listening to music till late in the pools, a bad position

pools had excessive chlorine in them, my girlfriend's hair turned green, she had chrome attached to

free pools and tagada, big rooms and a kitchen. warm water, i guess, and a minimarket inside.

had a group of guesses making a lot of noise past the curfew hours (10pm) in the swimming pool

parking was an issue, first you have to go with the security man in the main entrance of the hotel

in traditional zone is very clean and the staff are really good, in special all staff from the bar and breakfast

the pool not to many people was great ud83dudc4d

no pool towels so you need to use the ones in your room

hotel is wonderful with a great pool and we had the same beautiful room as the last time with a great big shower

the kitchen totally empty, we requested utensils and the provided old and scratched pans

i loved our room. very clean and had a beautiful view. they have a little parking lot too.

the parking lot seems okay, but one drives a bit further and omg awful

room was good. pool view was awesome.

big kitchen but any kitchenette

free gated parking

fantastic view. pool area is great!

pool was open till late

had laundry done, it was lost

food, the room service menus lunch and dinner are the same, the wifi, once you walk out to the balcony, you

jaime and helme in the restaurantyudia in the lobby bar could notask for better service

i also liked the game room for kids

included in the all-inclusive package, the kindness of the staff and the swimming facilities for kids and adults

the facilities were great (pools, restaurants, overall atmosphere

adults only pool where children come to swim and the staff do nothing to stop it

adults only pool where children come to swim and the staff do nothing to stop it

very clean, lots of restorants that are included in the price. very good swimming pool.

one bad experience was at the pool area