pool a clean, well maintained oasis

great pool and rooms are large

had a very nice room near the pool

quiet hotel, the staff, the pool and the weather were just what we needed after 6 weeks of continuous travel

more extensive wifi would be good otherwise excellent all round.

the service and the spa were simply perfect.

is only one waiter to host the restaurant and the pool, he is not able to serve all the people, one more waiter

breakfast was delicious, starting with a plate of fresh fruit and juice, then eggs cooked to order,

the location of the property is great. the breakfast was good.

the phone didn t work in the room and the wifi password didn t work

the hotel has free private parking which is huge benefit

breakfast was poor

breakfast very poor , only chocolate or black coffee, and only one cul at that , you need to pay

there was a simple traditional breakfast that hit the spot

no pool, work out facilities, no laundry matt.

as airport hotel i would suggest the restaurant remains open longer hours or at least offer room service

gym in the hotel is very basic and the location is safe, but far from the mayor attractions

super pet friendly

pet friendly and great vibe space

the wifi and the staff .

kitchen on the rooftop and good-working wifi

wifi not working at all

to the airport after a late flight, the hotel is convenient, has a secured parking lot and spacious rooms

quite difficult to get the correct wifi password. despite having printed, they didn't match.

close to the airport. breakfast included. wifi. clean.

wifi worked well

safe parking is provided close the hotel

the upload speed for the wifi was very slow and difficult for video chatting.

shower, wifi, close to the airport, staff very friendly and helpful.

the breakfast is good and also the service

the only pool is for adults and kids and it’s small

breakfast options are limited even if you use the regular menu.

the gym is great

also, it can be nice if families and staff ensure that kids use headsets at the restaurant if they are going

great wifi, great shower, very clean, and exceeded my expectations for the price as well

expensive laundry service is

laundry service strange (no bags to put the clothes, no information form) however we need to trust

the really bad thing was that the wifi was very far from my room

close to the airport. good wifi. very friendly and helpful staff.

the beds were comfy, wifi was fast enough

the pool was neat and the facilities were clean and organized

the incluided breakfast was delicious, mr

breakfast was okay and they gave you a voucher to use the coffee was half a cup and they did not

breakfast and secure motorbike parking included. handy location for tienda d1.

breakfast and secure motorbike parking included. handy location for tienda d1.

in the morning i got a personal breakfast, which was delicious

giving shakes and making sure i got breakfast

breakfast was awesome. bed comfortable. check in smoth.

comfortable, good wifi, and a shuttle service to and from the airport very early in the morning

however, when the staff changed in the late night, we were woken up with a extreme loud room service telephone

staff were highly attentive, very accessible and near by everything, stores, mall, banks and the breakfast was

basic breakfast

staff were very helpful and provided a great breakfast

clean, extremely helpful staff, great home cooked breakfast and great value for the money

breakfast was simple, fresh and nice claudia was very nice and professional

they have laundry services, which is great (though a bit on the expensive side, however the rooms are very

clean room and good wifi

the comfiest bed & lovely breakfast! perfect stay close to the airport!

breakfast was fantastic with lovely fresh coffee.

the hotel didn’t provide breakfast , location was good

we could also store our luggage at oporto 83 and used the laundry service which was very helpful

need intercom / telephone in room. kitchen need to be upgrade in apt

was not included but it had a big kitchen where we were able to cook

location is great, room was comfy. wifi good. very secure parking.

room had a kitchen but a very dirty one

jacuzzi, sauna and turkish bath were amazing, and the four cascade streams at the pool where the icing on the

food is really good, the pool is a perfect size for swimming and it s very close to restaurants, supermarkets

the pool is so beautiful

parking was not inside the hotel, but in front of it and was safe

the only downside was two things, the first was we didn t have wifi for an entire day which is difficult

the breakfast was excellent

the restaurant can be booked out for private events which meant that, although i could have got room service,

amazing view from the room good breakfast large room, pretty modern quiet area, obvioulsy....

at 9am someone knocked on our door to ask, if we wanted laundry service

it should keep it at all times hallways not vacuum broken fix short in the room and bathroom no laundry bags

wifi working well

good gym, comfy beds, spacious room

rooms, super comfortable beds, really nice bathrooms, great breakfast with many options, spa facilities available

location, far from centrum bathroom, very very basic kitchen almost not useable

there is a kitchen and bathroom right outside

wifi was not great

own floor with bathroom and kitchen

there's no knife in the kitchen.

i was there one night, but was charged for laundry, room service, and mini bar items i did not use

this time we used laundry services and luggage storage and was excellent

my laundry smelt lovely and the room service was delicious

seating area close to reception and bar had a raised platform - not obvious and i actually tripped and fell

gym facilities

laundry service was amazing

when they saw me they asked if i needed laundry service

service wasn't efficient, had to call at 21h for my laundry delivered early in the day, one day charged me for

the breakfast, distance from the airport

we used the shuttle from and to yhe airport and it was very effective

comfy bed, plenty of hot water, good water pressure, quality toiletries, adequate gym, self-serve laundry,

doing laundry was also very

guest laundry is basically usd$20 - almost cheaper to get everything dry cleaned

too expensive cost me 28 dollars to do my laundry, do not want to layover in bogata ever again.

card elevator access was a little problematic, and access to the laundry room also, the rooms refrigerator was

the staff was nice, and breakfast was allright.

we asked for an early check in with very little notice and they made it work

wifi

wifi was poor but thats cartagena

spacious, kitchen is awesome, wifi works great, safe location, easy for an airport layover

the wifi did not connect at all.

i felt hustled oh and the wifi kept dying on me

3 things they can improve: better pillows, the musty smell, and improve the wifi on the 3rd floor

hot water and wifi staff helpful

my computer wasn't joining the wifi for whatever reason but they gave me a cable to have internet access which

also the cleaning staff knocked on the door at 815 to see if we had laundry

good service from staff, comfy bed, late check out

close to the airport. shuttle service. 24 hour room service.

breakfast was delicious with a mix of local and familiar food

excellent room service, fast and delicious. the food was quite delicious.

laundry service available

laundry service was very expensive!

i was waiting with my kids for more than an hr

nice pool, gym and sauna area

spa was warm and did not bubble

restaurant with long opening hours, balcony view on top floor, laundry service

easy to access, very clean, and tasty breakfast

the free breakfast was satisfactory but the onsite bar and restaurant had very limited offerings

i really liked the breakfast variety and the airport shuttle

the complimentary breakfast on the top floor was perfect for us along with the amazing views of the city beyond

stop for doing laundry, having a (unfortunately) cold shower and a comfy large bed

i was also disappointed by how long the (expensive) laundry

comfortable, clean, nice room service, good options in food/breakfast

is super friendly, breakfast was amazing, rooms were cleaned, pet friendly

breakfast could have been better.

excellent wifi signal (each floor has its own

there is no smart tv, so even though there is good wifi, you are stuck with local channels

laundry service was not available overnight, so we had to leave with dirty clothes for our

a couple of other items were way overpriced, laundry at aud$27 for a few jocks and socks and the bar prices

awesome restaurant in the lobby, great laundry and room service, will definitely stay there again when in bogota

this trip i had a very bad experience with their laundry

waited on the phone 15 minutes for laundry pickup to no avail, no one answering so went to reception with my

the breakfast and the people working at the hotel.

clean, quiet, comfortable hotel. love the breakfast!!!!!

restaurants and grocery store right around the corner airport shuttle was

small gym, basic breakfast

shuttle took a bit to arrive at the airport

t with my girlfriend because she wasn t there at the moment and she arrived later and we got breakfast

neither the pool nor the jacuzzi was open, they were closed due to repairs and cleaning.

good breakfast and perfect hospitality. very good hotel in latam.

very nice and correct treatment from staff, nice room and a pretty well equipped gym

the wifi code didn't recognise our room number, but it allowed us to enter our son's room number

place is very nice and safty and the laundry service, restaurant and coffee shop is just close by

great location, shuttle to the airport, great breakfast, staff super friendly

the breakfast was good

everything was there we needed for a rest before traveling home and shuttle to the airport

i hope the shuttle service is back soon!

breakfast buffet was amazing

the buffet breakfast was good, with a nice selection of hot and cold food and a very relaxing ambiance

) in the age of covid, i was amazed at the quality and extent of the breakfast

in addition it was incredibly loud in the bar area

and tastefully decorated rooms, mostly very professional staff, very good breakfast, acceptable gym