only thing i did not like were the prices of services at the spa and laundry

we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

we arrived pretty early from guatemala city

wifi didn't work on first night but given that you are in the middle of the forrest, it is

on the lake was magical, the room fantastic, the staff were lovely, the food great, especially breakfast

the shower water to be lukewarm, make sure that you do the laundry somewhere else as the prices are high, and

expensive laundry service.

i personally didn t like that there was no self service laundry

delicious food and courteous restaurant staff guacamaya crocodile iguanas laundry service

the room first of all, the staff at the reception and at the restaurant, the pool surrounded by the jungle (do

the laundry service next door delivered our laundry to the hotel reception

wifi was very bad and the location is not in flores but it s only 10 minutes by foot so not too

the pool was great as well for cooling down

the swimming pool and surrounding area is immaculate

wifi did not work in the rooms and only worked sporadically in the courtyard

wifi in reception but my tip is to buy a guatemala sim (called a chip here) from tigo who have

they do have a small gym which isn t by the restaurant but by the rooms

pool and lake view

wifi was either not working or very slow rooms are outdated and need some work

i like the facilities, they were awesome, the pool and the amenities are nice.

booking site said laundry but this was not available

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the

was ok the first day no parking, the nob from the shower was broken, the air conditioner only work very little

kids liked the pool and the room was spacious enough for the 5 of us

location is central, clean, the beds were comfortable, the pool the kids loved, good air

are awkward and small, floor was dirty, everything smelled humid, parking lot not taken care off, check in staff

the location and the view with parking available

with view on the pool, very clean and good furniture, - including a fridge in the room

pool

staff helpful to get us parking for our car

service a bit sloppy- laundry not done on time, slow service

there are good laundry services

hotel is extremely nice and breakfast was exceptional (several options to choose from)

the pool time end at 9 pm

have wifi but it was quite glitchy (especially in our room)

- they also accommodated me to move to a more quiet room - they also helped me facilitate a laundry service -

good laundry service for a reasonable price

we were able to get laundry done and arrange our trip to tikal through the helpful guy in reception

great location, helpful staff, laundry service

excellent value for money, super kind staff, awesome location, good working wifi, pleasant room!

they offered laundry and it smelled really good

laundry service across the street which was very fast

they also did our laundry for a reasonable price

laundry service wasn t working while i was there (but plenty of others nearby) and there were a

to several factors - our room (#206) was right next to the cleaning crew's room so we had towels, laundry and

private parking

the complimentary breakfast menu should have one more option. not only what was offered.

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

all night, front desk charged us despite already paying agoda, front desk offered us coffee at breakfast then

great location, nice pool, clean rooms

com says you offer laundry which isn t true, i had to get that done down the street

the free breakfast was good and the staff are all very friendly

breakfast was very good

noisy due to bar next door

wifi was poor. due to a night club nextdoor you won t get a sleep during the weekends

the wifi worked well. i thought the price is good. but now i know it was too high.

good wifi in the room

very weak, intermittent wifi, no hot shower

air conditioning, wifi and location

the hotel did not have a kitchenette as advertised (desk guy said,

laundry very expensive in a country that everyone charges per lb they charge per item

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart

a lot of services are offered (like visits to tikal, different tours, taxi, laundry

across from lake. next to bars and cafes. near laundry facility.

we had breakfast vouchers and could not use them as we were doing early morning tours so they packed us a

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

had a negative experience with the laundry service, which is sub-contracted to a third party

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

they helped us with the laundry and changed our room from second to first flour

laundry was done off site and very expensive

to go to an adjacent hotel for bfast, my room was right next to reception area and the laundry area, thus noisy

it was extremely noisy at night and first thing in the morning when the cleaners were doing laundry

the terrace, great location (close to getaway travels who we used to book the tikal tour with, do laundry and

was a cockroach in my room and the prices for laundry were outrageous

location and included breakfast in hotel peten

we did a load of laundry and our clothes came back clean and folded

too expensive to di laundry

rooms were clean and the swimming pool by the lake was something special

helpful staff good wifi

beds, location, pool was a saviour from the heat, breakfast included and shuttle to/from the airport

are very slippery (they provide a mat), and it'd be nice to have a coffee machine in room, and a laundry service

in a room right next to laundry - very loud from very early in the morning communication awful - emailed the

laundry is priced by item not by load, so be aware of that

free airport shuttle is also a great add-on

100q for a 10 minuet taxi back to the airport due to not wanting to leave for the airport at the shuttles

also how immaculate the linen was, gorgeous fresh laundry smells and clean towels everyday

amelia was in good walking distance of shops, the community center (watched kids play basketball in the evenings

they offered a free airport shuttle when we arrived

only negative thing i can say is that there is a noisy bar/nightclub near that kept me from sleeping well

roof top terrace, sunsets from the bar spectacular

to help someone else as she did not want to deal with my issue (socks went missing during laundry and she did

the staff was helpful - they received our laundry for us when it was delivered and held onto it until we returned

location, water refill, laundry, friendliness of the staff though no english....

quick laundry facilities at a decent price

told us aircon is not included, we have to pay extra, after that she overcharged double for laundry service

laundry service is very expensive

q per loads vs 15q in antigua) and they used the dryer

unfortunately the staff lost a bag handed over with the laundry

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

othet guests had troubles with the laundry

better wifi conection and warm watter in the bath room

good wifi complimentary water attentive staff quiet cabins very good reception staff

us, but was the only option for us as we wanted to stay together but with separate bedroom for kids

pool is awesome

the spa was nice but the massage was not professional rmt just a relaxing massage

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes