it was dark, away from pool area and not very inviting

the garden is beautiful and the pool area is well

comfortable bed, parking space at the entrance

since we didn't have a kitchen and couldn't bring any food with us, it was tricky with the kids

facilities were super nice, pool and bar area were awesome

our room had a lovely covered patio right next to the beautiful pool

elizear from the snack bar was superb

we enjoyed the pool and the hot tub and just taking it easy

wifi connection was terribly slow and it would work only at certain areas of the hotel, we were

it needed some attention. gym was dirty.

needs a laundry facilities

loved the location and pool onsite . best coffee from the cafe.

property is always nice and the palapa bar and bartenders are excellent

ocean front. pool

view from the pool to the beach was amazing

the pool area was great

no tv - cold hot tub - unreliable wifi service

pool was pretty cold!

wonderful pool and garden; great central location. very quiet and clean.

it was easy to find and had a parking

wifi didn't connect in our room, probably because it's the last room but we loved the privacy

it was amazing to watch mobula rays jumping all day and even a whale swam by during breakfast

again, not a big deal at all, i loved it there and will likely come back someday with my kids

long row of rooms (#22) i was first put in is not at all easy to get your stuff into from the parking

there was no wifi on the rooms, which makes travelling for long times hard.

also easy parking if you have a car

there was plenty of parking at the hotel as well

kids breakfast was for a fee even though the reservation explicitly stipulated everything was

location to airport, breakfast was great

and the bar was still open

if you are looking for a remote place to read, nap, stroll on the beach, lounge by a pool, and lay in a hammock

the pool is large and beautiful, with great views of the sea

we didn't order dinner cause of the price but after having breakfast i imagine it was worth it.

generous suite with multiple covered decks,, ocean view, outdoor kitchen

breakfast and dinner were delicious and plentiful

it was pool conversation with other guests about the ridiculous prices on everything

the tacos at the taco bar...were average. bar snacks could be elevated.

small breakfast for 3 people $350

big walk to the pool etc. it's a lot of hiking

plunge pool, full panel sliding glass walls, expansive bath area, terrace with 2 chaise, daybed and table

had a room with a swim out pool but there was no privacy because we were right next to the ping pong table,

the breakfast in the market is good - room service is even better.

sales pitch after checking in when we thought we were just getting info on spa treatments etc

pool, restaurant options and entertainment. views are spectacular.

great pools, lots of seating, chairs, outdoor activities

spacious rooms, lovely pool helpful staff

the location is excellent. nice facilities including the pool.

no wifi password in room or given at check in

lovely room great environment pool and furniture around very nice outdoor restaurant

room we booked had a kitchenette but unfortunately it was not available due to remodeling

the wifi in the room was non-existent.

the rooftop pool had amazing views of the surrounding area

our room was between the lobby and the bar so noisy through the door as well

the kitchen was well stocked with utensils

good rooftop pool

the other one is that prices at the spa are extremely high, even higher than some us spas

the pool was amazing

many kids and families

pool tiles were popping up all over the bottom which we were picking up with our feet

only wish the the pool has a little bit of shade maybe from a tent or something because you just can t hide

shared kitchen and beautiful courtyard with mango trees were a plus

it was a great fit for this 40-something couple without kids

really slow wifi

you can order food or cook your own in a communal kitchen with all the facilities

small, unassuming rooms, a shared kitchen area allows guests to store and prepare simple meals, a minute away

breakfast buffet had plenty of options in which to choose

breakfast buffet is great

the facilities (the pools in particular) could desperately use some tlc

loved having breakfast with a view every am and the rose was delicious

overall, very good. the pool staff were really exceptional.

bike cruisers to borrow, only chess and dominoes when it listed board games , no self-serve laundry)

location, cleanliness and parking on site

free wifi & free garage parking is a plus

staff were super friendly, the location excellent, the room comfortable, the parking easy

location, happy with the parking underneath the hotel and all for a decent price

would personally have loved a softer bed, better wifi and a bathtub or hot tub

whole property is charming, and tasteful- petals on the bed, private enclosed patio, artful decor, spacious

ambiance, all beautifully decorated- our room, the reception area and the interior courtyard/pool area

this is to provide water ad lib for the resorts and the numerous golf courses

had heard from other guests that the loud music playing at nearby bars disturbed their sleep

got ants in our room and they did not pay for our laundry services so i had to pay 6 dollars to wash one load

hot water, hard beds, the bed spreads needed laundry sex marks from previous guests , cable tv kept going out

pool needs to be cleaned noise from kids in the pool noisy refrigerator in the

at all, i m sure the owner had the pool regulated but maybe a little more chlorine in the pool as it gets

relaxing place with nice bar and restaurant

no laundry services

got small scoops from bar that melted quickly

took the pontoon shuttle from el gonzo across the street to the container bar which i believe is also owned by

pool kind of cold

location, the cleanliness/ambiance/decor, george's restaurant and the pool

breath taking, the rooftop service and pool, the room, the private beach, the restaurants, the room service

the weekend was more a party at the pool area with non-guest

beds were comfortable and rooms were spacious

gym was good and staff very professional (except at the beach club)

we ordered a quesadilla for room service

laundry is next door

the hotel has a bank and an atm close by and also a laundry where they did a service wash for us

upgraded room was above the laundry mat so i had fluff and washer/dryer smells in the room everyday which

we were a family of 4, two kids, 11 and 14

the pool was ok for the kids a bit cold

to the pool area required walking outside near the parking lot to follow a foot path leading into the interior

to the pool area required walking outside near the parking lot to follow a foot path leading into the

jacuzzi pool in site and 2 other large pools on either end of property

loved the spacious rooms, patio and well equipped kitchen.

pool nice, views of ocean lovely

free detergent to do laundry on site at no charge

suite was spacious and loved the in room kitchen and spa tub.

spacious, comfortable

would definitely go back, not really a place for kids

when they offer the taco bar that is also amazing

loved the facilities and loved the kitchen staff

was great, facility well maintained,a bit noisy with local construction, ask if one pool is heated when making

limited kitchen supplies

kitchen in the suite is rather dated

basic accommodations but it was clean and the kitchen was just what we needed for breakfasts

parking spaces were limited.

t like the buffet except for omelette for breakfast

the food the pool the service

staff went out of their way to ensure our daughter didn t come into contact with allergens; the kids club

there was no restroom near the gym and to get to the gym one had to go outside the main building

was on fourth floor below rooftop bar + restaurant and noise was bothersome at times

decor, amenities, spa and pools

the other one is rooftop bar with somewhat ok food

very expensive for the restaurants, drinks and mini bar drinks and snacks

location, pools, beautiful architecture, kids club

i wasn t permitted to depart (past security) before i paid us$66+ for one load of laundry

laundry was more expensive then the cost of the clothes

was clean, the property was small but cute, even thought they burnt my sweater i was pleased by laundry who were

was charged us$78 (knocked down to us$66+, with a 15% off certificate) for a single load of laundry

we really enjoyed the infinity pool

we had a downstairs corner room next to the staff laundry and maintenance area and a horrendously loud pump

close to the grocery stores - not too far from downtown, great parking

breakfast was included in our package and the food was delicious

there was no information in the room with wifi password. had to go and ask at the office.

the location is good, nice view of the golf course from the room balcony, good breakfast.

cleaning of the laundry/drying machines - disgusting....

the hotel has free parking, beautiful grounds, and it's close to the beach.

the pool was a little small

wifi password would have to be re-entered after inactivity when using

of the outdoor patios are dangerous for little kids, they could easily fall through if they were curious enough

no laundry service

i was disappointed that the children water park was closed down due to construction something i feel should

breakfast, dinner, food, amenities, activities

only complaint i had was that the dance club was for 18 and up and my teenager kids would have enjoyed the piano

we visited the spa with the help of paola helping us choose what we needed

also the parking for customers who do drive to the resort is a horrible unfinished looking lot and really

line for bar service never ending only 1 staff. very slow only 1 bar open in the am

beds were hard. wifi extra cost

better selection of food, wifi kind of slow

parking

went way above and beyond to help us settle in, find restaurants, order us an uber, organize laundry service,

i asked for laundry service and marisol told me it would cost x amount, the next day after talking to the old

the room was huge, clean and included a fridge and some kitchen utensils

is a lovely value hotel, close to the public access to the beach, with ample parking and very nice staff

was steps from beach with shops and a large market within walking distance and lots of free parking available

laundry on site and no atm in the hotel

breakfast time could be extended till 10:00 am

do not want housekeeping to come to my room at 5:00 at night to do room service

everything...breakfast, room and gym.

great location, excellent staff, nice breakfast, easy parking, great value!

the bar was

even the glasses at the pool bar seemed dirty

even the glasses at the pool bar seemed dirty

the beach was beautiful and the pools were nice

we went for pool towels over 6 times in a span of 4 hours and they never had any available

at the altitude tower bar is an amazing bartender

the buffet breakfast included in our cost was wonderful

room service was pretty good also

also, the parking attendants retrieved my car within minutes

to few activites for the kids.

breakfast, location, cleanliness and amazing staff all 10/10!

food wasn t great for breakfast and wifi wasn t working or was just really bad.

gorgeous views. clean rooms. king bed. easy check in. shared kitchen. pool.

location directly across from a little surfing beach, with easy parking, to walk on in the morning was awesome

close parking and very quiet

breakfast special was great everyday and the views are wonderful, the staff did an excellent job of

fabulous included full homemade breakfast

pool water is a little cold

nice gardens and pool

pool and beach access right from the hotel

spa services are great and not too expensive

a pool handrail for safety getting in and out of pool

miguel is the best instructor with kids

most of the rooms located very close to kitchen or the restaurant (never book room 26

the beach is swimmable, pool over looks ocean it s beautiful

the kids club was a plus

gym staff was very helpful

coffee at 15usd a cup and we were charged 31usd just for seating at the pool bar and drinking water

truly excellent hotel with exceptional service delivered with warmth spacious rooms a fantastic kids club

kids club staff were so kind to everyone (kids and parents)

guest laundry

the laundry room was very clean

our bedroom was above the laundry room little noise early in the morning not a big deal

the pool is nice as well

bar and pool area is very tired and dated - furniture is old and the pool didn't look either clean

paid for the included breakfast- the restaurant staff seemed confused by this and refused to give us the free

the layout of the pools and friendly/helpful staff

clean hotel and comfortable. nice view and nice pool. staff very friendly.

the pool was under construction and didn t received previous notice.

it was clean, staff were friendly, the beach and pools were lovely

under a much needed remodeling so not everything was open and there was too much notice by the pools

walking into our room, we were so surprised by how big it was - two bathrooms, a kitchen, living area, bed area

the breakfast was amazing, the pool and the drinks at the bar too

the bathroom didn't have any shampoo, conditioner or body wash but did have a bar of soap

also david is an awesome pool guy

view and very good restaurant and nice pools

gym is not not very cool and no fans

pleasant/helpful room cleaned 2x/day was immaculate food excellent sakke particularly outstanding golf a fantastic

we have also enjoy the infinity pool, the quality of the food, the spacious and the illuminated room and all

beautiful property with ocean views everywhere and the spa was amazing!

would love a fresh juice bar for breakfast. not a lot of food options.

pool service about every 10 minutes, room service any time of day

breakfast (560 mxn = 30 usd) (though very good) *meals at the restaurants, at the pool and the room service,

nice as most dinners ended up being quite pricey without a more casual option, especially with kids

due to covid-19 the indoor restaurant, bar and spa were closed.

beautiful location. great pool, service and food

i understand the spa not been included, but the steam room should be included in the room price

what i didn t like they charged me $166.00 for laundry. smh not cool at all

the gym session is good and the spa has some nice options

hotel, good breakfast lunch and dinner options

lots of kids but that’s probably because it was spring break.

need more fun entertainment in the night time or activities for the young adults to do.

we first arrived , it was a lot busier, we often waited a long time to be seated for breakfast often they didn

holiday - views facilities staff food spa amazing gym and fitness classes surfing beach up the road can t wait

the maid took our laundry out of the dryer, wet, left it in a heap, and put her towels in (while we were home

samuel the restaurant manager and all of the wait and pool staff

the spa was very nice, but expensive

spa services were ridiculously expensive

pool bar food is not up to the standard of the hotel, felt like i was a low tier all inclusive.

wasn't any buffet option for breakfast

vibe with an amazing warm infinity pool and lazy river to help destress

resort with nice rooms and a great pool area

wish there was a pool bar pr poolside bar

sales pitch at check-in noise difficulty getting seats at the pool

the pool area snack bar closed early

breakfast was a mediocre buffet for $50 per person-for our family of 5 it s difficult to justify

attentive and polite staff, ample coverage for reception/concierge, cleaning, butlers and kids sitting

i love the personal pool and outdoor shower.

and landscaping, the pool staff, and the valet staff

staff was great! grounds were very well kept. spa was amazing !

spa was separate for men and women

breakfast was the only meal that was good

amazing free hydrotherapy spa experience

while the spa is beautiful, the masseuses and attendants could use better training

butler, house cleaning, servers, pool attendants, bathroom attendants

bring everything you need to enjoy your day at the pool when you head down for breakfast

it, the decor, my comfy room, the sweet and ever helpful staff, the beach, the cool water of the pool to dip

it was very quiet and private with a beautiful beach pool and beach location

company), and while it wasn't a huge disturbance, it felt strange while lying by the beach / pool trying to

bring everything you need to enjoy your day at the pool when you head down for breakfast

staff was very helpful and friendly, dinner restaurants were exceptional and we loved the breakfast as well,

food, staff, drinks, facilities, pool, all top notch

the kids club was a hit for our two kiddos (age 6 and 8), and our private concierge made sure

the following day we ordered kids breakfast room service ahead of time to be delivered at 11:30 so she could

room service was excellent

laundry service

but i guess i was lucky enough the pool was open

parking available, breakfast included

nice pool

the wifi worked for my phone but i never got it working for my laptop during my 3 night stay.