wifi can be slow

the crowds at breakfast, very bad

free breakfast with eggs, fruit, yogurt, and some cold meats

yes they provided the internet we did not use the parking or travel with pets

room service wasn't available for dinner, i had to order uber eats and walk down to the lobby to

would like room service

staff is friendly all the time, the snack bar is very thoughtful i d come

no gym as stated and services are not professional

the day we arrived we ordered room service from a very limited menu

needs a designated pet potty area, but space is limited. expanded dinner menu for a hot dinner.

friendly staff, location, high ceilings, pet friedly

room service said the line was bad and after that hang on us various time, we complained with front

room service coming in when i had do not disturb sign

staff was amazing and helpful, breakfast was good and the overall experience was

of expected hotel facilities such as its own bar, restaurant and room service (guests have to use the hospital

breakfast coupons can be improved when traveling with kids

there zero wifi in my room and i was there to give a keynote speech at the university

gym is full operational the machines work

gym- the gym equipment needs to be updated

of the three running machines weren't working at the gym and the one that worked felt unsteady

wifi

everything... nice laundry room.

the laundry system wasn t convenient

breakfast schedule since we are on vacation we like to awake a little late and twice didn t

the wifi never worked

breakfast, awful

waiters, pesonnel, fast room service .... all the personnel deservs to be recognized

room service was awful , i ordered machaca and there was no machaca prices are high compared to the

i liked the fact that they have a heated covered pool and jacuzzi .

i'd like to have a bigger swimming pool and gym

the gym is not well equipped

laundry service not so good

the bar is an outdated and bad mixer option, but an option

internet wifi very, very bad

this time they placed me in a room facing the pool (east) and morning sun is always a major problem for me

with indoor pool , gym etc , in reality all was shut down , no indoor pool , no gym, no spa , no bar , nothing

was not cleaned one day during my stay and they lost a garment that i sent to laundry

errors from the staff. my room was not cleaved one time and a shirt got lost in laundry

extra charge for parking, room service cost

24 hr room service

comfy beds and pillows, shower, gym, location

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

privacy, mexican style bathrooms and over all view of the city with a gym.

wish their wifi were much stronger and better distributed across the buildings

wifi sucked

gym is a joke

pleasant can be better food for the price do not sen d your clothes to the laundry they do not do a good job

i used the laundry service which was ridiculously expensive

only complain was when they opened the bar on friday

no wifi, smelled funny, ride staff, terrible overall experience

there is a bar in the center on the first floor that plays loud music past midnight even on a sunday night

items like checking-in, they seemed to have been a annoyed by anything else (even getting laundry done)

breakfast was very good in a lovely setting

great breakfast, very clean and modern hotel

the buffet breakfast offered great value for money and provided delicious food, with more mexican options and

bar except an outside venue

no pool

fundamentally bad (for me): 1) wifi is useless

room service was fast and up to expectations

the room service was good and quick

no gym

laundry service to be improved (2 days to have clothes back is a too long period) in room service

good wifi

from long term stay , i was here for 3 weeks and looking for better kitchenette and washing in room service

big room, comfortable bed, nice wifi, nice location in comfortable and safe district nearby shopping mall and

not enough equipment for gym

with water, milk and coconut water, they also offer service of spa and they have an amazing breakfast with a

didn t take advantage of the spa packages but understand they re the best in the area

the staff lovely, the room is comfortable and clean, the breakfast delicious

wifi was spotty and didn t work at times

excellent service and breakfast!

would ve loved to have a laundry unit

side lamps for the bed would be good and a kettle in the room rather than having to go to the kitchen would be

the shared kitchen and dining room was also fantastic

you have full access to a kitchen that you can use

like the concept that they are creating , for the future it would be perfect a little swimming pool or jacuzzi

good wifi

additionally, the larger-room had a kitchen with appliances, pots and pans, utensils, and even cooking and some

great location, ample space, good wifi, comfy bed.

it s diy with bread, fruit & jam left in communal kitchen

surprise at the breakfast: food (patisserie, fruits and coffee) in the kitchen and help yourself

very nice breakfast

staff were wonderful and very accommodating for early check in and were very patient with my beginner level

the breakfast was also very good :) we really enjoyed our stay, thank you

there was free lunch as well as breakfast! it was cozy there too and everyone was friendly.

and helpful staff,centre location,nice and clean room and beautiful garden, good breakfast

the breakfast was amazing

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

property with well-equipped kitchen

kitchen facilities are great and the lounge is a comfortable space

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

property really well located. reasonable gym and excellent room size. bed extremely comfortable.

room service average

the room service food is not bad and there was a decent

this hotel is very convenient. location is great, very clean and it has a nice (but small) gym.

in the gym every day there was fresh fruit and water

probably because of the laundry soap or something like that

try to call room service but they never answer i was not able to find the password for the wifi

the breakfast that was included could not be continental so that it can include hot food like

the breakfast

i would make the gym bigger

would like to have the breakfast ready by 6:00am

parking garage door was closed when we arrived

the hotel has a small gym and a comfortable restaurant

location and parking

the hotel is clean, organized and has a good gym.

parking was not free and we had to little time to breakfast and something have to been paid for

the gym is so small that with 3 people is

the location the kitchen and luggage staff.

the wifi was inconsistent

i arrived late night and i could not get anything for dinner because room service was limited up to 10 pm and

comfortable bed and decent breakfast.

breakfast is very good, and overall it was a nice stay

the people, their breakfast, comfort, location, price!

a good breakfast, the wi-fi had good speed

it was possible to take our breakfast until 12

tried to charge several dozen pesto more for laundry

same day laundry service was only delivered the next day

from the restaurant to the cleaning to the laundry to the bellhop, everyone took extra care to see that we were

-no laundry: regarding laundry, according to the paper, if you handed in your clothes by 10am you would

the gym (old and poor).

laundry service was excellent

i missed a way to do pull ups at the gym.

the staff about the services i was supposed to get for my club rate and their poor english, the bar on top floor

gym, breakfast

only comment would be to take a bit more care of the bar in the sk floor; it has a lot of potential to be

of the shared places (like the pool) felt too small with the amount of people that can be hosted

comfort, gym

i liked the pool, the cookie and the room service meals.

the staff were very helpful and the breakfast was awesome

missed a good gym, was being refurbished.

laundry service

has an excellent gym, great breakfast and great staff, the only negative point was due to the laundry service

the room and the gym

hotel in general is nice, clean, staff is very helpful and the breakfast has a good variety of mexican but also

the food was excellent and reasonably priced for room service

breakfast, excelent room, wifi, tv great definition, size room, clean room, bed sheets, bed size, air conditionated

spacious room, nice complete breakfast, nice staff.

location, breakfast , personal, rooms

all was very nice and the breakfast tasty

breakfast was ok but could have better variety

as if he wanted to charge a breakfast that is already included:d the first day i couldn't use the pool because

gym is perfect just need more cardio

excellent gym and pool

excellent gym and pool

the pool has warm water and it was an inside pool

no laundry & no personal microwave access

breakfast was not very good. coffee was horrible. undrinkable

tv control did not work well. tv gym did not work at all staff for breakfast was delayed

was very good , the gym and the swimming pool, the room is large and comfortable, the cleaning

large rooms, new bathroom, good breakfast, wifi is good, quiet rooms, clean, friendly staff.

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

gym and pool facilities were great

the room service attendant tried getting 20% more of a tip even though there was an auto gratuity

hotel has nice gym and pool on top level and good executive lounge on 9th floor

further out of the city, took quite a long time to get drinks from the bar during the day as bars weren't

pet friendly

nice floor to ceiling windows with a great view laundry - washer dryer in the rooms

spacious suite room with kitchen facilities, refrigerator, coffeemaker, toaster, laundry machine, spacious

asked for information for a laundry service, again the wrong information was given

there is a kitchenette with refrigerator, stove, coffee maker, even a washer/dryer for laundry in the room

there's a laundry machine, but no laundry detergent

swimming pool is freezing now way to get in even only the feet

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

heated pool with a beautiful view

breakfast was excellent!!

breakfast was delicious and at a very good price.

bed & pillow were comfy for a good nite s sleep, the night shift staff & the kitchen one were kind & helpful

location, is a really heavy traffic street. better breakfast

the shower pressure was awful and the room service was dreadful, they never answered the phone.

breakfast

locwtion, clean, included breakfast, comfortable

also i had another unpleasant situation with the laundry: i gave them my clothes, they never advised my it

the lack of a bar lounge

nice breakfast.

was granted late check out, as hotel was also very empty

very comfortable beds. great venue for a conference. good gym.

lady from the laundry s service knocking at every door on our floor to see if anyone needed laundry service

location, good bed and toiletries. room service burger was great!

good gym and breakfast

breakfast

the location and that the hotel is pet friendly

and, the last, but not least, the hotel has it s own laundry which you can use on your own, since the

i was working during my trip and it was especially hard to keep in touch using their wifi

there is hotel parking

parking fantastic and easy location perfect for staying in benito juarez and will certainly be

the time to have breakfast is too early

the pool was unavailable

do inside the facilities as well and the food is exceptional, my favorite without a doubt was the breakfast

hotel did not have the spa day which was the main purpose of my visit, also the room service could be improved

breakfast was busy and the order was half wrong and cold, but service was so good it made up for it

awesome beds - great options for free breakfast - super clean - great staff

after using the laundry service, some of my clothes came back smelling stale, while others had a strange smell

with laundry service !

enough towels, water, shampoo for the people in our room and had to ask twice to get it, as the room service

wifi doesn t work at all

our view was to a grey ugly wall and the whirlpool is just included into some rooms, there is no spa center

breakfast is quite varied

good breakfast, helpful staff, very good value for money, good bed, very clean.

breakfast options are pretty limited

had chosen this hotel because its said that it has a free parking area and it is close to the airport

the breakfast was freshly made everyday with typical items

loved that this hotel had a guest laundry

loved the breakfast, kind of fresh fruit you usually don t find in simple business hotels

great breakfast...dinner, not so much.

breakfast was outrageously priced

staffs are very nice, and i love the fitness center so much, big and satisfied the most workout requirement

had a bad cigarette smell, they did say they ran out of towels and that they were doing the laundry, i asked

breakfast was very good,parking no problems,very kind personal ,location was jest so so ,the best

beautiful and comfortable hotel with breakfast included.

staff only spoke spanish so it was difficult to communicate at check-in or when ordering room service

best place, but bad wifi.

the sights are beautiful and a breakfast every morning

breakfast was good staff was really nice and helpful hotel was clean

quiet, clean, stylish, good wifi, descent breakfast

breakfast, gym, location, staff, comfortable beds

quiet, clean, stylish, good wifi, descent breakfast

i could hear the semi trucks all night i ve sent some clothes to the laundry

room service took 2 hours to get to our room

staff and wifi

was a bit of noise between rooms, and the wifi was difficult to figure out

great wifi, extremely clean, amazing room service, hot showers, great a/c, bluetooth speakers in the room,

great wifi, extremely clean, amazing room service, hot showers, great a/c, bluetooth speakers in the room

very comfortable, clean, convenient to the metro. good parking.

there were little problems with the window but the room service guy fixed it fast

large room. good wifi. friendly staff.

training no hand towels in the room no chair for the desk no robes no slippers there is a mini bar menu but no

breakfast starts 6:30

breakfast and the attention of the service personal was outstanding

the gym was great

breakfast was good but coffee was cold