the waitress told us the chef had already cleaned the kitchen and no longer was cooking

amazing wifi easy to work from

pool and patio was under construction , waterfall on the other pool was off must of the time .

pool open 24/7 or suite was big access to beach from property

the pool was in awful shape

breakfast was delicious, good variety and fresh

room service was wonderful, property

move everybody 8 persons with kids just for one night

besides breakfast, we went out to eat at local restaurants with delicious fresh food, although we d paid

excellent breakfast, location, pools, fuentes waitstaff

there was room service everyday

cleaned every day, with the water even being replaced, and room was clean, with availability for room service

bar was closed, although we could sit at it

spa was not heated and jets only blew out bubbles and no

pool for kids

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

the pool was heated a great deal and the setting was exceptional.

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very

t enjoy the texture of the proteins/style of preparation reception team is not very accomodating pool was under

laundry service was super duper expensive

& the oceanfront location was ideal if you like a smaller beach with huge crashing waves:) the room service was

lots of kids, but family hotel

lots of kids, but … family hotel

kids club staff, particularly betsa, were awesome

loved the pools, pool service, rooftop bar, accommodation & friendly staff

spa was excellent

nice breakfast

loud music in the beach and pool area

amazing gym on a top

24 hour room service on point as well

the infinity pool views are unmatched and you get access to so many different pools/facilities

thought i was getting double beds and spa wasn't good

breakfast was excellent, staff was beyond amazing

disliked the bar food and the service and the front desk was horrible

we like everything about the experience just wish they have laundry on site

the pools were clean and there was a variety of crafts to make

but our bed was sooooo comfortable we barely wanted to get out of it

very nice gym facilities

we have young kids and they didn't care to go to the other restaurants so we found ourselves back at the buffet

there is no laundry

the hotel also helped make arrangements for laundry service for us - very convenient

no laundry onsite

no laundry facilities ou no laundry service

again, the next day at 7:00a, laundry service knocked and handed my fiancé a paper without saying anything

abandoned restaurant on-site was closed elevators not working (lots of stairs) one pool/water feature

breakfast was good and plenty of choice staff was very professional and courteous

only item we were surprised how early

my kids loved jessica and irlanda at kidz zone

clean beach, great pools, plenty of fresh towels

everything was great - dinner on the beach, breakfast and dinner. highlightz was fun as well.

parking is tricky so pray you get a place close to the front entrance

if it was too hot you could go and refresh at the pool

there is free parking always available

color on the walls, no art, no plants just a bland space, on the balcony just a sign that says no smoking ( make

parking lot and pool

all the employees are super kind, there are many pools, a gym and a spa

were a bit disappointed that the hotel gym wasn't open while we were there

it would have been great to have the spa available for the guests

is a steep-ish set of stairs to get from the lobby down to the main floor (restaurant and largest pool), so if

even the bathroom by the pool was stunning and with traditional tile and beautiful colors

the gym could be better but it has the basics.

location, they finished the roof top and gym. still waiting for the on-site pool.

included breakfast was menu driven with lots of options and wonderful fresh fruit daily

hotel - mostly everything of the hotel is renovated eden pool in 5th floor is perfect personal is nice - not

of the rooms; staff friendliness; sky club; gym availability; restaurants and sunning

location, well-equipped (in apartment laundry was particularly appreciated

laundry facilities in the room were great. i loved the rooftop pool.

it even included laundry detergent

location, huge room with full kitchen and laundry

and proximity to the beach, spacious room with kitchen and laundry, staff was friendly, ac worked very well

in, the adorable and kind staff, the hotel aesthetics and attention to detail, the rooms, and the pool area -

wifi also tended to cut out all the time and was insufficient to stream anything on the tv in the

to the beach walking distance to great food delicious breakfast right next-door at coco s kitchen it was a

hotel with beautiful roof top pool, bar and lobby

roberto at the 2nd floor pool was terrific

the early morning coffee bar - open

breakfast on the beach

nice to have freshly cooked eggs at breakfast, but lacking in cold meats & cheeses at breakfast, lunch & dinner

we were in the adults only section with exclusive pool and restaurant

heated pool abd ocean view and comfortable bed

i loved the upstairs pool area

wifi was top notch

wifi was pretty good, not great, but usually worked well enough

the rooftop was amazing and george the bar tender is an amazing mixologist and a wonderful person

the wifi was not strong enough to have video calls, very inconsistent strength.

they cleaned our rooms with care and did our laundry with expertise all with a friendly and kind attitude

laundry service

super clean, maid is wonderful - even did my laundry, in a pinch

wifi's signals a little weak sometimes?

there s a bar that can be quite loud right across the street

spotty wifi reception--in and out, small balcony, unheated pool

loved our balcony overlooking the pool

the pool was awesome - i swam in it 3 times a day

works on the enormous block of flats being built opposite, which also blocks the sun from the pool until early

the pool was fantastic just perfect for a nice swim or a cooling dip in the heat of the day, the whole

nothing, maybe that the bar closes early.

nice room and friendly staff; very nice pool area for gay parties

the gym has basic cardio equipment and weights (dumbbells and machines), albeit old

24 hour gym access, several pools, nice on-site restaurant

walking distance to the pool and the friendliness of the staff

overbearing with none locals, let mexican families check in at 7 am, screaming kids in pool throwing balls at

breakfast was awesome lots to choose from

cold cold pool at los arcos

pool area, very good staff, exceptional house porter

loved the location, the use of two other los arcos facilities including pool and beach, and the friendly helpful

would not again spend the money for the inclusive breakfast, nice selection but unable to eat enough to make

everything, from the quality of the bed, to the breakfast , the fourth floor swimming pool

breakfast was also very good, would definitely stay again

it was close to all the restaurants, bar and beach

i believe this is also an adults-only hotel

s no laundry service but there s a laundry mart just around the corner, past the corner store where

despite the laundry list of negatives, we would

weak wifi.

the wifi is pretty good but the connection can get lost at

the pool was closed when i stayed as they were constructing a roofed in something on on top floor pool

also, below us was either a maintenance room or laundry, which was generally noisy very early morning

convenient and love the pool

kids everywhere

absolutely loved having the communal kitchen as we cooked many of our meals

wifi was not working most of the time, so not ideal if you are trying to work on vacation, but

location, very quite, great restaurants close, laundry service just around the corner

towels were broken (the edge of the towels were tearing apart) laundry room, it was next to the room (i stayed

extra linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

would have liked another dishtowel for the kitchenette, since i was there two nights, and had left over food

the pool.

wifi outage the first night (the rest of the time was smooth) a little noisy - but easy to drown

mattress could be newer. sparsely furnished. needs a table in the kitchen/ living area.

the wifi wasn't working the second half of our stay, but we weren't in our room most of the day anyway,

there was a little kitchen with microwave, fridge, 2 burner stove top, blender, plates and utensils

there was an efficiency kitchen and dining nook and a hammock on the terrace

the wifi drops out a lot and is non existent in the evenings

they have kitchen but they dont have anything much, you pretty much have to go ask for stuff like a knife to

location wifi nice staff

we had our laundry done for 90 pesos

friendly and welcoming and available for advice or help with services, including very reasonable laundry

morning breakfast on the rooftop with monica is also great and offers eggs cooked to order, some local stew

and the gym is absolutely a joke

poor wifi.

if you need to do some washing then the laundry is on the second floor which all the hot wings around the town

i had a room of the laundry facility); 6) for coffee in the morning, you need to bring down cups from your room

pool was 12 deep hot tub/jacuzzi were not heated or had jets asked front desk if they could laundry my clothes

large, clean and relatively quiet for the location. good wifi.

the roof top pools are good for cooling off and the kids pool great for little ones

wifi was poor

cleanliness of the bathroom and kitchenette could have been a bit better

wifi was a little iffy in the room. shower was warm-ish but not hot.

great location next to the beautiful boardwalk. pool & bar on the property.

the size of the room and the little kitchen.

wifi in the room wasn t great.

for room with a kitchenette been charged 3000 pessos for 10 days and then 1800 for the last 6 days

enough to get the most awesome type of room that didn't just have a balcony but it had a outdoor kitchen dining

were no general kitchen facilities and that rooms in the upper floor had either sporadic or no wifi

no wifi in room

the continental breakfast that was included with the package was not that exciting.

breakfast was good especially on our terrace and location was fine

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana

the food we enjoyed (breakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly

our stay also included a wonderful continental breakfast the next day

if the pools were heated :)

amenities the hotel offered, multiple swimming pools, good breakfast, comfortable rooms, chocolates every night

beautiful gardens, swimming pools and antiques to admire

delicious breakfast and the morning staff were super friendly and helpful.

breakfast served on our balcony

laundry around the corner did a load cleaned and pressed for about $2

the pool and the hospitality ! great ac

the staff are super friendly, speak great english although i did try my poor spanish

no issues with wifi

loved it all. excelente room and parking was a huge bonus!!

the roof top pool is amazing

wifi that was promised in all rooms had a really bad signal in both our rooms and shared areas

i would recommend leaving kids at home bc the property feels more chill and intimate

fantastic views, especially from the breakfast dinning area

breakfast on the rooftop deck was amazing beautiful view and yummy breakfast

breakfast was simple but a satisfying start to the day

the breakfast was just coffee tea and fruit

very relaxing and great views from the pool

breakfast was basic, but it did the job if you wanted it

a lovely breakfast of fruit, cereal, and breads with juices, coffee and tea was available daily

wifi was good

s just that i sometimes had a bad wifi connection but overall the place is very clean and the location is very

the wifi connection is very weak when i m in my room

the wifi was terrible. i had to go the lobby to get signal.

poor wifi, no hot water, tv didn't work

pool is not heated, there is no hotel shuttle to airport

parking lot outside the property

wifi doesn't work in the room

nice pool area

noisy at night. kids and mariachi band around pool.

the only thing i would say was they could use more chairs at the pool.

could use more pool loungers

spa treatments were excellent

well maintained - great pool and the bar staff were magic

we went to the spa twice because they were so relaxing

little neighborhood across the street for some local eats, laundry, etc

the restaurants weren t very good within the resort, the gym wasn t adequately equipped, allowing smoking

the pool area had plenty of chairs

the room service choice was also

great view comfortable to sit out and drink tea in the morning looking out over the ocean in the pool

room is quite spacious, amazing view, great pool service.

we swam daily in their big warm pools and enjoyed many of their feasts and entertainment

hotel employee at breakfast is a wonderful waiter

great breakfast

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms

was a bit pricey, as well as the laundry services

breakfast at market cafe was very good

the adult swim up bar is pleasant because the kids are on the other side

the pools were cleaned everyday

there is entertainment every night in the lobby bar which engages the guests with singing and dancing

were very disappointed that our grandkids ages 9-15 weren’t allowed in the italian restaurant

it was clean, the food was great, the drinks were great, the pool was awesome

the spa was very overpriced

the property itself is gorgeous, breakfast is great, staff is attentive.

there were too many private events that closed sections of the pool down all day.