really think they need to get a new laundry room

saw large cockroach on the wall, gym closed, laundry inoperable.

swimming pool and customer service

staff, jasayln was very nice at check in, clean room, shuttle got me to the airport on time

wifi was awful being super, super, super weak

cable and wifi not working

flying out of the city and asked if i booked a night upon my return, can i leave my car in the parking lot

smell and dim light and door hard to push or pull due carpet in way car parking

wifi was

bad parking

also they have a great laundry area

staff are helpful. rooms are clean and spacious. breakfast is good.

room was very spacious enough for me and my two kids they loved it

kitchen and dining table

to get downtown and they have a nice pool and activitied for kids

stairs up to laundry room broken and rusted

room was so clean but the elevator smelled bad the restrooms clean the hallways smell bad and laundry a outside

had to do a load of laundry while there and the laundry facilities were kind of run down

asked for an extra plastic laundry bag, they didnt have any

nice laundry experience

breakfast was not very good.

close to airport & shuttle available

the beds were decent, the pool was heated and super nice for the kids

the pool had too much clorox it burned our eyes.

there no enough kitchenette utensils as well as house keeping was not adequate enough

after the phone call he handed me laundry bags and told me i had to bag them

bed was so uncomfortable room service options terrible manager terrible

i loved the cleaniness, staff, and pool

bugs were found in my friend s room, beds were like rocks, no room service, stingy with fresh towels, unpleasant

had a hard time falling asleep and once i did i was awakened at 6:15 sunday morning by noisy kids running around

the hallways were dirty, some dirty laundry in the hotel

the only reason that i even asked was because i had put a load of laundry not realizing the dryer took 60min

we washed our own sheets in the hotel laundry room

the laundry services we great too

convenient to airport and airport shuttle

location and pool

only problem i experienced was the pool sign says that it's open from 6a-11p, so i took my kids out about 7:3

except the breakfast/ bar area was closed

need to call room service for anything enough pillows bed was comfortable

close to the airport. nice pool and gym

i went there to do my laundry, i can tell the walls were still being repainted and the carpet is still old and

needs a lot of touch up wall lights are old and the laundry room in the 8th floor needs to be cleaned too

also, this is the first place i've stayed at where the laundry room didn't take coins so, while not major, it

the original room was noisy due to work being done in laundry area next to it

the laundry room was below standard, and dirty. tub was ancient, the hotel is due for a remodel.

it was so convenient to have a laundry facility available

pool was out of service ud83dude41

pool closed too early

understand it is a pet friendly facility but my room did smell like dog pee

the breakfast

i especially appreciated the laundry facilities as we are on a road trip

nice gym. laundry kitchen

i did like that they had coin laundry on site

really enjoyed the pet-friendly environment of home 2 suites

wifi was not working. kept dropping my devices and became annoying.

went for quarters and said doing laundry

little girl guest peed in the pool, pleased i was about to leave.

and of course indoor pool was perfect for kids to get out some energy regardless of weather

breakfast was good for kids and adults

the only thing i didn't like was their complimentary breakfast

in laundry took forever to dry not just in time but took about $7 to dry off 4 pairs of shorts socks

room was 253 right underneath the laundry room, dryer kept making a knocking noise to early in the morning

large room, great staff, snacks offered every day from 5:30 pm to 7 pm, guest laundry had everything we needed

limited laundry capabilities for a hotel of this size.

also liked the laundry facilities

liked the convenience of the room, i loved all the amenities the laundry room really came in handy to me

enjoyed the laundry area, wish there was one closer to the side we stayed on

spacious and you have all what you need here restaurant, laundry and star bucks down the street

laundry room was easy to use and well maintained

called deck they said it was laundry room and they d stop it immediately which they did

there was laundry facility, which we needed at this point of our journey

the kids loved the indoor pool!

water was cold and the air conditioning was on in the pool area making it too cold for the kids to swim

kids running around the entire hallway yelling and screaming being loud at 7 in the morning

getting out at 415a with two young kids and to the airport for our flight couldn't have worked out better

i had to wait while they were doing laundry for some

was after midnight when i landed - it was no problem - the free shuttle was sent right away

the pool was not open had maintenance during weekend

kids running upstairs at 3am

employees bringing rude kids

free laundry

not all machines in the laundry room were working

accommodating staff, complimentary laundry and full kitchens were great for an extended stay; the location

it had complementary laundry and large variety for breakfast.

free laundry was the best thing about this awful place

washing machines in guest laundry room are not as good as the one in your house

value for money clean al lot of perks, such as laundry, free drinks and shuttle amazing staff

us all of our amenities without even asking she told us where the swimming pool was where the laundry was and

helpful staff; breakfast options; ability to leave car parked in a safe setting while traveling; shuttle to and

great bed, great location, covered parking, absolutely everything.

friendly staff free parking internet on-site restaurants

asked for room service and they never showed up

location and bar staff

parking. absolutely horrible

saw security guard in parking lot- thank you

no laundry area

only negative would be the laundry room was closed because the washer was

the price is too high for the facility. not even guest laundry

no laundry faciliiy. no laundry service nat all. and no breakfast.

no laundry. for that price they should at a minimum offer that.

and the laundry room didnt even work

from laundry lady and front desk clerk were great

was disappointed that the laundry service was not available, that s why i came to this hotel.

the only thing i like to about this hotel was a laundry lady was very helpful and real nice

they put us in room 116 right next to the laundry room and every morning started laundry at 7am

fest laundry should be card operated rather than quarters, inconvenient

windows not sound proof to keep noise out from the people talking during breakfast.

my kids loved this hotel, too

also, our children loves the pool area, and i was extremely impressed with hoe clean the area was

shuttle wasn t running bc of covid

laundry.

laundry room too small

and they have always received me with their cookie and cordiality, in this one, a very small gym and the pool

they did not give us any room service the whole time we were there and we requested it

the gym well equipped, pool and hot tub were amazing

bed skirt torn,black stuff on comforter,the laundry facility don't work

were right by the pool period property offers laundry facilities and a small store

down property,location, asked for a non-smoking room at it clearly was not, breakfast less than

was given a non smoking room that smelled like smoke

pool super clean

wasn t shampoo, shower door broken, no microwave, laundry door broken, the price is not worth it s

shower was a little dirty and the laundry mat machine ate $3 when i tried to get some detergent ,wich i later

room service did not replace our towels or take out trash the whole time we were there.

great staff great location great rooms pet friendly

shuttle bus will take you anywhere in 3 mi radius but we were not informed of this until we were

vending machines and laundry facilities on site

it worth $400,no laundry services no breakfast bad customer front desk service had to wait a few hours for pool

nice amenities. laundry on site.

pool was right outside our room, i just wish it was open a little later than 10pm

wifi worked slow

the pool

roaches in my room and the fact that i was suppose to be placed in a non smoking room and the bed sheets were

the bed was and the first room they put us in smelled like cigarettes and it was a non-smoking room

the wifi didn t work

that we had to pay for wifi

to the pool at varied hours, complimentary ice especially during the summer heat and on site laundry services

was a hole in our door from the laundry room that was drilled from that side looking straight to our bed

breakfast could b better needs laundry facilities

the wi-fi is horrible and they have no laundry rooms.

someone stole my laundry detergent lol

the staff. clean room. free laundry.we

free laundry services

i also like the fact that they have a complimentary laundry room on property

laundry room and use of the work out equipment

the gym was on point, and having laundry facilities was a total game-changer for my long trip

the fitness center had all the equipment i needed, and the spa treatments were divine

we appreciated the complimentary breakfast each morning

plus, they provided me with breakfast, parking, and wifi no hassle at all

the breakfast was good and great location

inclusion of laundry facilities at this hotel was a game-changer for me

be more to offer tamara williams the house keeper was very helpful and the laundry room attendant renae wright

it had free parking, a business center, an outdoor pool, and laundry facilities

is the lady that cleaned the rooms on the first floor, she also did the laundry

in-room microwave and laundry facilities made our stay even more convenient

shout out to you tasha that works laundry shout out to miss janet at the front desk a special shout out to the

we loved the outdoor pool and the laundry facilities were very handy

through the lobby, and i'm not really sure what they were but i hope that it wasn't extra laundry or something

the outdoor pool is perfect for kids, and the laundry facilities make it easy to keep everyone's clothes clean

the rooms and bathrooms were clean, wifi worked well

very slow wifi laundry not available due to ongoing renovation

no laundry bags

hotel was under renovation so the fitness center and laundry were both closed off.

free use of laundry machines

no laundry service, no free breakfast

it has a laundry room to do your laundry and the staff was nice.

the wifi didn't work inside the room

wifi

sheets smelled bad and lastly there was a homeless man asleep in the laundry room and it smelled like

we wanted to do our laundry the two washers were full of clothes and no one there to put them in the dryer

the laundry area at hotel was filthy and could use a good cleaning with machines and the room in

wifi wasn't really working

wifi password did allow me to use my firestick

could be used and it was in the bathroom (only 1 place where you can actually charge your phone), wifi was too

wheelchair accessible rooms, laundry room was on the outside back of the hotel by the trash

had a very loud room next to the laundry room

room was by the laundry room

old hotel, small rooms, no room service

gym was nice. pool was deep.

room service took 2

the pool area, which was beautiful, was loud with kids

the pool area, which was beautiful, was loud with kids

the room service was slow. the grilled caesar salad was burned.

rooftop bar and the pool in fourth floor

they have a small snack bar for guests with suggestions of where to eat, maps of the attractions, etc, and a

there was kids above us making loud noises for several hours

loved the location, it was clean and cute. comfortable and the pool was beautiful

bar & hotel restaurant overlooked a patio that overlooked the river walk was nice

pool was not in service during our three day trip

the pool was dirty as in lots of trash and bird feathers yuck smh

the bed you could feel the springs, the room didn't have tv, phone, or wifi

nothing, there was also broken glass at the pool and my son cut his foot.

and other than being approached by people in the parking lot it was a great

door lock, cigarette burns and stains on blankets in non-smoking room, cigarette smell in room, peep hole blocked

the pool & workout room were fully stocked with towels

professionalism of the whole staff, the cleanliness and specially the breakfast we had was out of this world

i liked whirlpool, swimming pool,morning breakfast is 1st class!

parking lot was clean

breakfast was hot.

breakfast was great.

the mistake of booking a smoking room, so there was an initial adjustment to that

was clean and comfortable, staff was excellent, pool was little small for number of guest but overall was a

parking

is terrible, says non smoking hotel yet wreaks is smoke and there are even ashtrays provided in the rooms,

laundry facilities good

room was good, ice machine and laundry service just two doors

location laundry on site indian restaurant

location was great, nice furnishings, decent breakfast, laundry facilities!

but your coffee bar did good for me the coffee was hot and fresh it was so good

laundry room, pool & hot-tub

the laundry facilities were all out of order except for one drier

no soap in laundry room and it didn t require the key or have a change machine

laundry was an excellent feature for our extended road trip

pool needs a lot of cleaning from inside, laundry room should have more machines instead of candy machine, i

laundry facilities were paid via an app that didn't work

good location. great breakfast. room was comfortable. guest laundry was very convenient.

laundry facilities, it's just weird

which ran out v quickly i couldn t believe there was a hotel room positioned to a 24 hour laundry room - and

it was very spacious and equipped with everything you need, including iron, ironing table and a laundry basket

was excellent, all the staff were lovely & polite, laundry on 3rd floor, excellent free breakfast, huge

laundry room available

sign in the elevator says the pool closes at 11 pm but it is actually 10 pm and the staff was rude about that

my kids like a swimming pool indoor, not outdoor

i love that the gym was open

we even got to do laundry and there was no wait time

location was great . close to riverwalk . laundry facilities. super clean

the laundry room was very clean

remodeling and pool was closed

the wifi kept interrupting

modern, clean, and comfortable; great location walkable to the river walk; friendly staff; fast wifi

amazing family vibes and my kids loved being there and how the staff treated us

my kids enjoyed the experience as well

breakfast is good especially the kids loved the waffle station

super big and clean, the pool and the bar.

laundry service was very poor. there was no laundry soap available and in the slot we lost money

refrigerator wasn t working in our room and no chairs to sit on in the laundry room.

did not have breakfast.

the kids where safe to be them self and the price of the

the pool hadn't been cleaned, it needed it.

we got breakfast from the cafe in the lobby which had a small selection of breakfast items and coffees

breakfast have a credit and if you use above the credit you get charge and this information is not

staff , superb neatness, no bad smell, good aesthetics, cozy, mini bar fully restocked, smart tv(was able

breakfast, perfect

everything was perfect! nice location, great staff, nice pool. everything looked stunning!

thankful for the laundry

wish the lobby and laundry room was open for the breakfast they advertised on their web site other than that it

that there was no breakfast, pool ,or laundry room open.

the lobby and laundry room were closed also there was no breakfast because of covid situation but it s july

the pool, breakfast,and laundry being closed

great location and staff very helpful plus having laundry facilities was great

i loved that i could keep my pet with me

location, price and breakfast

the hotel is the most dog friendly hotel in the city and the pet fees were surprisingly low compared to other

room service didnt come in after day 1

would be great to have laundry services

staff were very friendly and went over and above to make our stay pleasant, including using laundry facility at

nice laundry room

pool was outside

we did not stay long enough to check out the pool or gym

no laundry facilities no fan in my ceiling in the room.

the kids pulled them too far and they almost slipped too far off the track

someone from room service saw my water & asked me for my room number then brought 3 complementary bottles

- 'free' wifi is a bit of a hassle to access

my kids are homeschooled, they allowed us to use one of the meeting rooms to do classes

the location was quiet, laundry was quiet, no loitering around walkways, garage, laundry

the laundry and beds were not comfortable

laundry room on my floor

towels in room after check-in, requested towels; i was told to go retrieve them from the laundry room myself,

opposite the laundry which had no door on it and seemed to be used at all hours of the night

the pool or laundry service was out of order

the laundry room was not dispensing detergent meaning it was borderline unusable

there was a trash bag full of dirty laundry in the closet, a dirty sock behind the nightstand, legos , trash

was dirty laundry from past guest in the middle of the room the blankets were stained pretty badly and the

no soap available for laundry

comfortable room, laundry, and walking distance to the alamo and riverwalk

location was brilliant. laundry facility was great. room was very nice and spacious.

services of laundry machine, tea and coffee, business center, maps and guides were a nice touch

the basement area has a large area for breakfast and also has laundry machines next to the gym

the pool and gym were closed

didn t realize i d have to pay to use the laundry machines

had some clothes for laundry on the first day of my arrival , i gave it to the front desk which after two nights

location, guest laundry available, awesome rooftop terrace with skyline views

the laundry facility was great since we had been on the road 2 weeks

i cannot take back my clothing due to late laundry pickup.

free breakfast every morning, easy parking at houston street garage, easy access to everything, laundry facilities

laundry room, customer service,

the location and the laundry room provided

laundry room ate our

didn't use the free wifi..

however the new tech created additional barriers (like needing an app to use the laundry)

clean, free laundry room and detergent, gym is new, staff is really nice!

of the laundry requires an app and pay by phone

there is however a laundry room where you can pay to use the machines

laundry facilities

immenities: laundry' swimmng pool, etc.

the laundry facility is outside were everyone has access to them including non guest.

laundry facility

laundry facility was dirty and washer damaged my blanket.

only thing that was disappointing was the fact that the laundry and ice machine were closed at 5:00pm due to

checked in next to laundrys seafood dumpster alley

otherwise, the kitchen was just right and clean

riverwalk was why i booked it, and because the kitchen

the vending machines were down so that kind of put a damper on things for the kids

instead of one living area big enough for our group, we had two tiny living areas, each with a kitchenette,

room we got was next to the house keeping supplies room / laundry room and the housing workers were loud in the

should have the laundry room in the hotel

also, sink was clogged, no microwave in room and no laundry facilities

lower parking prices, and keep guest away from laundry or house keeping rooms, vert noisy...

luckily our kids are young but queen would ve been much nicer

next to laundry room, had to hear what sounded like a shoe in the drier

pillows were too soft!! bed made noise no laundry bag

but went to the ice machine and it was broken (out of service) - broken water machine gym - pipes in our restroom

the gym was great

no adverse comments. spa availability would have been good.

the first room we got had the guest before us laundry still on the floor the bed wasn't made there was nail

the laundry facility. located right by the airport.

no vegan options for me. laundry facilities pretty expensive to use.

room was outside the laundry room and the dryer was on all night

laundry machines did not work

also there was nothing in the room in terms of extra blankets, laundry bag, etc

never been to a hotel with no laundry area

laundry machines in the hotel were a big help

dyer in laundry room broke

bring laundry bags back

noise during my stay and my room was across from the laundry which added to the noise

the breakfast was delicious. the laundry room was great.

location to the riverwalk, decent size room overlooking the city, check in was very easy, clean laundry facilities

my pillows had dirty laundry smell as if they hadn't been

happy hotel had guest laundry facilities with us

no change to use the laundry room had to go to the hotel right next

excellent location, comfortable room, nice staff, laundry facilities available

had to do laundry during our stay, and the room and machines were kept clean

room service was fast and easy. thanks!

room service food quality was excellent and delivery was as well.

no microwave and no self laundry. paying for parking

our room never got clean and we had to call for laundry ( towels etc....)

breakfast, no laundry

no guest laundry, no breakfast, no entry to the river, no shower at the pool.

room was clean, room service was excellent

pool was a little small and location on property

pool looks bigger in pictures and it s a small small pool

wasn’t any breakfast

everything was excellent from bar to bedroom!!!

not including breakfast ☹️

they have a laundry but no electronic pay option and so you have to go all the way to the front desk to get

staff were so friendly and helpful, the extra facilities such as a guest laundry is always useful

exercise and laundry facilities were nice and location on river walk was ideal

had blood stains, the crib that it was provided was broken, no towels or bags for laundry clothes

there was a laundry and an outdoor pool

the laundry place was also an advantage

i ve always done laundry on my trips because i do not want too much to do when i return home

the parking cost its very expensive $45 dollars for day take to long to valet parking also the laundry room

beautiful hotel and the pool area was dreamy

the kids loved the texas shaped waffle maker

is no laundry service at this place and cleaning service consist only of changing towels and

also the spa tub in our room was amazing

from check in to the room service

very clean, great location, and friendly staff. love the rooftop pool too

was great, liked everything accept i think the mini bar should be an amenity of the room instead of an extra