wifi downstairs was fine

especially quiet place and very high food quality; free computer&printer access; high quality of room service;

parking and access easy

staff are brilliant and polite, breakfast is perfect, parking is excellent

clear (booklet re room and facilities/times in room), the service was personal and the 24hours room service,

small bed dirty laundry towels

was a function on directly under my room and was so noisy into the next day then there were kids running up

beautiful bar and restaurant, spotless room, wonderful staff and menu

clean modern rooms daily housekeeping good breakfast reasonable rates

nice room, great location, daily room service, overall really enjoyed the hotel.

friendly staff and permitted an early check in

the wifi is not strong enough. our connection keeps crashing

they accepted my late check out request with out additional charges

wifi and tv for kids couldn t have asked for a better deal

early check in because room

and found it disturbing me falling asleep and when i woke up to get back to sleep a bag of dirty laundry was

were marks on it, they said they were short staffed so this might explain it and why all the laundry, carts were

why they don t have the restaurant and bar on the second floor overlooking it all is beyond me, but i sure

bar closing time was not informed of last orders until at the bar to be told bar closed

the room although in an older building was quite good with views over the gardens and city, good wifi, decent

i enjoyed the gym and the location

note is that while i knew about the 20 pet fee i was unaware of the pay 70 get 50 returned on check out

all service was excellent breakfast is amazing and very organised

good location, large rooms and early check in time

i was being picky i would like a top sheet and a bar fridge

leisure facilities didn t hear it till tv was off so kept me up then too close to car park and laundry changing

there was dirty laundry in the stairwell i used to come down which i had to step round and the fixed shower

wifi access, no elevators, signposting not clear

luxury- great bar and restaurant

for petals on bed before arrival due to it being our wedding anniversary

staff to do my laundry, took them more then 12h, got promise to get deliver to my room, never happen after 12,

room was ok, nice soap in the shower, nice smelling laundry

humid, could with air con, but that maybe because we were next to the laundry room that had the tumble dryers

they were very helpful when i needed to use their laundry service

fortunately we stayed on 2nd floor, near the laundry room, but sometimes a smell of smoke and cannabis entered

no laundry bag

in shower and washing basin lukewarm at best, poor wifi and tiny full scottish breakfast (sensationally overpriced

quality decor good large room easy parking bus stop outside in to aberdeen helpful and cheerful staff eggs

everything was spot on from the check in, room, room service bar area and staff were all lovely

american male golfing groups, dominating the ambience of our hotel breakfast with just a minority of the groups

the location. the facilities like laundry, gym and the room. we loved it!

laundry facilities on site

city center. close to union street. availability of self laundry

nice, clean room, super handy having a small kitchen, and there's also a free self-service laundry room for

laundry room with all supplies was free

we had to find a place to do laundry

liked that it had a fridge, ironing board,laundry bag facility,and en-suite shower room

were great travelled for our anniversary messaged ahead and got upgraded to superior room with early check in

i had a lovely stay, 1 silly fault, got room service, and it wasn't what i ordered...

good bar area

laundry service was reasonably priced and clean

was a hiccup with my laundry they forgot to send it to be cleaned second day i arrived and once remembered it

i would stay again just this time no laundry

on booking that would be arriving early, to mark down possible early check in

we had some drink in the bar on the saturday evening which was lovely, however there was a slight draft from

but there was no laundry powder/ detergent

we had our laundry done by the hotel

this was sorted but there were insufficient towels and as the clean laundry bag was outside the room on the

only thing i could knit-pick about the place is that i paid 20 for laundry, but when i got my laundry back,

first room we were allocated, had some kind of ventilation system from the kitchen right outside the window

no room fridge and no laundry service.

no iron in rooms. had to go out to the laundry room

coin laundry would have been good too

glad we could bring our family pet along for the trip as hotel animal friendly

breakfast was fine as well

excellent bed, fantastic staff, very clean and very pet friendly

continental breakfast selection could do with expanding and the wifi could do with being a little bit faster

the bar was quite lively and drinks prices were reasonable

nothing much although the toilet in the bar wasnt working

clean good wifi comfy bed

dog friendly bar with and open log fire

excellent bar staff very professional yet very friendly and what surprised me was he remembered what i d

restaurant and bar downstairs which was full of friendly regulars

dogs being allowed in the bar area.

suppers were served in the bar and the chairs were hard and uncomfortable.

0500 laundry carts wake me up while the go in and out of reception

a busy hotel, the other guests were very noisy and the hotel staff were moving trolleys with laundry around the

you were going passed loads of laundry to get up to your room

the bar and dining roo

free wifi in rooms rather than 7 a day would be good even at a slight price increase

would have liked to be able to eat from the room service menu in the bar or a lounge.

were really friendly, room was spacious and the room service was enjoyable too

restaurant staff excellent and room service prompt and very courteous

the meal was delicious, beautifully presented, and showcased the culinary expertise of the kitchen team

we had our breakfast on the conservatory restaurant and there was a wide variety of continental food, juices,

wifi was poor, almost non existent, which is unusual for this hotel

round of room service sandwiches was poor, very scant filling

located in grand surroundings with lots of car parking space, very easy to find

allows pets and helpful. staff are 10 out of 10!

everything except the elevator muzack that is played in the bar and restaurant.

lovely clean room, bar and grill on site serving lovely food - no complaints at all

breakfast excellent, staff great, parking great, black out good, shower great.

wifi did not work. had to get manager to sort out special access

ideal location for what i require, always my go to when in the area. food and bar is great.

all on the one level spacious dinning and bar areas

laundry is overpriced and although the room is cleaned daily, cobwebs in every corner

dirty laundry littering all corridors unable to pass with small case suit was very dated and fabrics

would advice to upgrade the wifi

possibly a little dated this didn’t bother us staff were very attentive and great with the kids

the hotel itself was fantastic with lots of parking and really helpful and sweet staff, i did not try the

parking is poor until later on when non residents go home

been for a facial and a massage so as my face was all shiny and devoid of make up, decided to get room service

really nice bar & restaurant area

only snag , parking was

made us feel uncomfortable being in the pub i understand it's there local but it's also the bar hotel so they

times for kids are limited, with preset times in and around meal times making it awkward

breakfast was great but we were most impressed with the swimming pool area, its cracking

a beautiful and clean hotel with lots to offer, including the spa pool, jacuzzi, steam room and gym

i told them it was my kids birthday and i found a small cake on a plate with the words happy birthday and

clean and modern. gym and pool lovely. joined to exhibition centre.

free laundry with drier was really handy and the bus into town is just out the door

no cooked breakfast

good hotel close to the airport clean good wifi comfortable beds

fantastic gym. great room, comfy bed and really relaxing. great value for money.

great location and i love the fact it s pet friendly- nice to see a little dog in the lobby

liked the pool but there were only handtowels available due to a late laundry delivery

spotlessly clean, room service dinner was lovely after a long drive pool and spa were

wifi was great

bed is large with loads of space, and great bar area with awesome wifi through out the hotel

the phone didn t work in our room to get room service but not a huge issue

and pool are excellent and very well maintained

loved the price, gym and pool

pool was cold!jacuzzi wasn't working. no room service

we had spa treatments and it was such a good experienc, will definitely go back

clean, also ate at hotel and had lovely meal, nice area for sitting and friendly staff, kids loved the pool

breakfast and dinner fabulous

breakfast was delicious, with plenty of choice and friendly staff who made us feel very welcome

bit lacking in atmosphere limited kids menu bar understaffed

have to walk through the garden to get to the spar/pool & gym, not a problem when the weather is good

lots of kids and busy at 10 am so we decided not to swim, which was a pity

room was spotless and shower powerful amble parking

i liked the parking, where i could leave my car while at work

beautiful hotel, the bar is very nice

there was ample free parking

wardrobe, the staff was amazing, very good location, very clean, best breakfast ever, safe car parking in the

when we came back after concert we were hungry, ordered room service which was 24 hours but it doesn t tell

everything was excellent. rooms lovely, breakfast great. no noise. perfect.

first class breakfast and dinner

they allowed us to have a late check out. very good breakfast and friendly staff.

good room service food - our only option due to covid restrictions

laundry is always an issue

very helpful and lots of things for kids to do and lovely breakfast so much to choose thank

very nice staff, room very clean and wifi was fast

great gym

location for going to see pet shop boys at thr p&j

no point putting fresh laundry onto that

had a very short stay but we had a lovely clean room with breakfast and no complaints

near to airport, bar still open when arrived, breakfast included and staff all professional and courteous: very

free wifi and tv in room

a very minor point - veggie sausages at breakfast would have been nice

was immaculate and the staff were so friendly. breakfast was lovely

i found the wifi connection wasn't too great and trying to watch anything on your netflix account would

i had breakfast and dinner in the restaurant and both were good

good rooms, great buzz about the place with lots of locals in for lunch as well as dinner and the bar area lively

was on site, parking, lunch, dinner, breakfast, great views over the ocean, comfortable, clean, quiet rooms with

first impression exterior run down, interior was of poor decor untidy, dining area/ reception/ laundry area were

have been more professional and to be told to sit on a sofa while they guy searched about in the laundry basket

noise levels were ridiculous, kids running around , people shouting and banging doors til after 2am no staff on

parking was a little tricky with the construction on the side next to the place but manageable

very friendly and welcoming. excellent early morning breakfast with lots of choice.

even with the window closed it was just as loud and interfering with the kids sleep

rooms were great. gym was a surprise and pretty good.

room service was less efficient

nothing much. problem with tray in nighttime room service. resolved

gave plenty of choice, rooms clean fresh, bed excellent comfy and size, did not sample the gym area, great

laundry prices very high , cheaper to buy new clothes

even my kids, who can be a bit fussy, had second helpings and that says a lot

prompt service at bar and restaurant

my kids particularly enjoyed the breakfast, who doesn't love fresh waffles

young kids running out and in the door

didn t like the room as i was above the laundry and washing machine and dryer on all night

room was fine (room 429), but the laundry van pulled up practically outside my window and was making a racket

laundry service is absurdly expensive.

i can't believe that no one from the laundry section hasn't noticed that

ideal location for early check in at the airport.

excellent big room, nice bar and helpful staff.

check in was easy, room was immaculate with the lovely touch of a bar of chocolate on the pillow

ample parking

there is even a new gym with an impressive selection of weights and training equipment

was at a golf event nearby so location was ideal

paid 45 for the room, and another 10 for both of us to have breakfast - excellent value and pet friendly -

breakfast was a bit manic with it being the kids having breakfast with santa day and there wasn’t a lot of

so is the room when you share with kids

couch bed was too small for my kids, i requested for a room with double beds but was told the property did not

the gym was an added surprise and was free to use

breakfast also was really great, and we had it delivered via room service - it was a very speedy

email never works over wifi here for some reason....major drawback for me

the bar area was far too small and the seating uncomfortable

breakfast also was really great, and we had it delivered via room service - it was a very speedy service and

wifi not brilliant

staff were very friendly:) kids loved the little play area at side of

all the facilities had already closed but he insisted on making us some food and reopened the bar - i was

kids and animal friendly

super location for exploring the area loads of parking too

d) so we were barely able to sleep as we wanted to constantly check the kids were ok, we left early and used

amazing breakfast - unbelievable choice and options

wifi was rather intermittent but not much that the owners can do about this due to location and

breakfast was delicious, only good things to say

very pet friendly (no extra charge)

breakfast was amazing

and adding the most fascinating golf course i have been playing

the room was amazing, the spa was excelent, the setting of the hotel is so peaceful

but it is aimed at being a luxury break to get away from it all unless of course you are golfing

hotel, lovely staff but the breakfast was inconsistent

breakfasts.

great breakfast. on site bar was perfect.

friendly, helpful staff. good breakfast. ideal location for our golf trip.

lots of free parking

good parking

kids on the sofa bed were very uncomftable

2 nights before we had a 2 storey apartment around the corner, full kitchen/ laundry , lounge 2 bedrooms for

the kitchen area was full of different treats for you to enjoy which could be stocked up daily if you

kitchen good facilities

great location, lovely room, tasty breakfast.

wifi wasn t working

laundry worker, who parked his lorry outside the hotel on friday morning was incredibly rude to me

staff cleaned every day and were very friendly plus had we a fantastic and delicious breakfast with flawless

not a biggie but wifi could have been a little stronger.

only complaint was the lack of wifi but there was enough wifi around town to do what we needed

breakfast was excellent and bar was great

was very strange to discover that, when we ordered pre dinner drinks at the bar, the bar staff were unable to

wifi wasn't working the night i was there, and the tv was buffering

booked a superior double room, what we got was a former spa treatment room, the floor was dirty with dead insects

it felt a bit cold and lonely compared with the lovely bar area we had been sitting in

there was a nice bar and lounge area but it needed an atmosphere possibly even a tv to bring it alive

staff, lovely food in the restaurant and breakfast was lovely

great food, helpful friendly staff, ample parking, quiet, clean room in quiet area, would absolutely stay here

location,lovely and clean ,lovely breakfast ,lovely host, plenty of parking ,food in the hotel was very good

hosts, lovely big comfortable room, good private parking

breakfast was very good with a lot of options to choose from, also plenty of good staff as the

food is very fine and one of the very few places with 24 hours room service

the breakfasts were excellent and we took advantage of room service where we could choose from the 24hr, cave

for the room service charge for delivering food 5 a pop which is no very good when your spending decent

abundant delicious breakfast next morning

was that i couldn t stay longer, or get out onto what looked like a well looked after golf course

poor room with a view over the laundry.

there was the choice of eating i nthe bar which we did, but it had the disadvantage of a large dominant television

the wifi didn t work atall.

parking is on site, no problem with that

this is a pet friendly hotel and they had 2 dogs with them over 3 days and they had to store the poop bags in